Parents have been a long time client of this location, so during the Pandemic, they still withheld…read moretheir professionalism following social distancing ( no one allowed in their office) however my mom is old school and didn't want to mail her payment, so they abide her request for a printed receipt ( paper trail proof she took care of the payment she can SEE). They were patient enough to honor mom's request, so thank you!

This was my first time at the Allstate Waipahu location…read more My husband has Allstate and I had farmers so we came in to add me to his plan and I must say my first office experience at an Auto Insurance definitely left an amazing impression on me! I am absolutely clueless when it comes to auto insurance jargon and the staff worked collectively as a unit to explain everything and answer all my questions about no fault and full coverage. They were extremely patient with me and my lack of understanding. I love how the entire office felt like a family and didn't hesitate helping each other to help us accomplish our goals! They were able to help us find the most discounts possible and get us the best possible rate. Working in customer service I left this office feeling a bit envious that my own office environment isn't this inviting or family orientated. It was truly an amazing feeling. They even gave my daughter a coloring book and crayons to occupy her self while we were here. That was truly amazing!! Allstate has a loyal customer in me and I will continue singing their praises to anyone who inquires about auto insurance

After being a homeowner for many years, I've had to switch insurance agents a few times. Honestly,…read moreI had gotten too settled and didn't want the headache of making another change, but deep down I knew I needed to due to poor service and lack or response. Thankfully, it was seamless to make the change! In addition, I would refer my clients to past insurance agents and they would come back and complain about them. Now was the time to make the change. I spent over a week off and on searching online, comparing insurance companies and agents while reading countless reviews looking for positive consistency. It was frustrating and overwhelming, until I came across Marc Dixon's office with Allstate. Hands down, Marc had the most positive reviews I have seen anywhere, including over 1,300 on Allstate's website, and now I understand why. From my very first inquiry, I immediately experienced the difference in service with Marc and his team! They picked up the phone, Marc responded timely, they understand coverages, they genuinely care, will ensure my insurance never lapses (I still don't know how that happened with my last agent), and will take the time each year at renewal to review and update my plan if needed. Marc Dixon and his incredible staff, Lisa Walker and Antonia Meyer fixed a few concerning issues with my prior policy, guided me, and the switch was done! He gave me the peace of mind of knowing my properties are protected just the way I wanted, and managed to save me some money. I have never worked with an insurance agent who is on top of it, and runs a company so smoothly and professionally. Marc and his staff are amazing! With gratitude!

I went to the internet to request quotes for hurricane and hazard insurance. Most companies just…read moresent me a link that took me an endless loop to apply. Lisa-Ann was the only person that called me and got my information and gave me a quote the next day. The quotes were very reasonable and I'm considering going with them. However, my insurance doesn't lapse until August so I'm still looking at options. If Allstate is similar to others, even a little higher, I plan to go with Allstate because of the service I received from Lisa-Ann. She is very friendly and responsive

I've been going to Guy and his staff to get insurance for years. Customer service is top notch.read more

I agree with Marissa. Better service and funny how cost with other agents is cheaper.read more

Very knowledgable and helpful in all aspects when it comes to needing insurance. Colin does a good…read morejob at taking care of his customers from start to finish - very much a family feel.

The customer service out of this office is beyond exceptional. They have been helping me and my…read morefamily for several years and we have never been disappointed. We recommend this office to everyone 100% !!!

Ricky Bonilla has several offices on the Westside. I have used his services for years. They offer…read moremany different types of insurance and if you bundle you will get a great discount. Waipahu location has been relocated in the Waipahu Town Center, by Longs Drug Store. Theres lots of parking and all State COVID-19 safety measures in place including temperatures check. The office is very clean and spacious with lots of open space. The girls that staff the office is very knowledgeable and so sweet. Any request are worked on immediately and sent out quickly. If your looking for a fair cost for insurance call Ricky Bonilla.

Way better deals out there. Customer service sucks. They will keep forwarding your calls and you'll…read morehave to repeat yourself again and again. You have to call them for any changes on your policy, things you can quickly do online with Progressive, Geico and all other insurance out there. I saved a lot more switching to progressive. It was quick for allstate to sign you up with any policy but pain in the ass when you decide to cancel, they will ask you to come to their office in person just to cancel a policy! What a joke! Luckily, progressive can do the cancellation on my behalf.

I have been an Allstate customer for years. I love that if I bundle my insurance I get a discount…read more This Ewa location has been here for awhile and I am so happy to have a location closer to home. There is plenty of parking and you can also grab a meal because there are many delicious restaurants here. The office is really clean with all safety COVID-19 protocols in place so very safe for everyone working and visiting. They have 2 additional locations besides the Ewa location. One in Waipahu and one in Kalihi. Thank you Ricky and Lorwina for all of your support and great prices

Wonderful customer service!! If you are looking for an insurance company,go to Allstate!…read more We've been with Allstate for a very long time and every time we need something, they are always really quick to respond. Got into a car accident yesterday, went into the Ewa beach office today and lorwina was really helpful! I love the fact that they know us by name and is always quick with everything. A few hours later I got a call from one of the estimators to check out the car already. I also love the fact that they are so close to my house now! Thank you lorwina and Ricky for awesome customer service every time we come to Allstate!

Staff is very informative and helpful to us. she gave us option to choose from for our vehicle…read morecoverage.

Susan Santos is the Best. She has assisted us with renters insurance, multiple vehicle insurances…read moreand onto home owners insurance. Once the process starts, the insurance binders are available within the hour.

In 2018, we bought our first vehicle and chose StateFarm Ewa Beach since it was near our home. When…read morewe bought our second vehicle in 2019 we decided to stick with StateFarm. Not even a year, our 2019 vehicle got rear ended. Frelynn was so helpful in guiding us on what we needed to do. Communication with Frelynn and her team were very prompt through either phone calls or emails. After the car accident, Statefarm was able to cover our medical visits, PT, and massage under our policy. And our vehicle was fixed without a problem. Frelynn also helped us with our home insurance policy which was significantly affordable compared to another company we had that didn't even include hurricane. Couple weeks ago Frelynn's office lady called me to schedule an appointment to review our insurance policies. Today, my husband and I had the appointment with Frelynn. We like this idea since we tend to forget what's within our policies. After meeting with Frelynn today, she's still a very friendly and caring agent like how we first met her. We like how she reviewed our home and car insurance policies explaining thoroughly to help us understand what our policy covers. She also gave us a quote if we wanted to upgrade our insurance. She didn't give us any pressure which was a plus. Before we left, she surprised us with thoughtful StateFarm gifts for being her clients. If you are looking for a car and/or home insurance, I highly recommend Frelynn as your StateFarm agent. Give her a call. I think she also does life insurance.

I had my vehicle clipped by one of those heavy duty push carts at Home Depot. Within a week or so,…read moremy vehicle was repaired and I was back on the road. Ms Frelynn Kahalehili Ewa Beach office is by far the most reliable, accurate and professional. I am stunningly impressed