Archer hotel is the only hotel we will stay when visiting our family in the Boston area. It is…read moregorgeous, immaculate and in the best area all while being close enough to Boston. The staff are always very pleasant and go out of their way to make sure you have everything you need. The bar area is beautiful and the bartenders make the best drinks. Plenty of restaurants all within walking distance and several more to choose from in the mall located 2 minutes down the street. The rooms are huge with 2 king sized beds that are sooo comfortable to sleep on. I booked our room this time using the Mother's Day promo and received a bottle of champagne at check in that was presented to me in a cute gift bag. Small things like that leave lasting memories.

Where do I start? The location was perfect -- close to so many great food spots! The restaurant and…read morebar décor was beautiful, and the food was just as impressive. Every staff member we met was kind, helpful, and welcoming. Our room had so many thoughtful touches -- a Nespresso maker, complimentary slippers, and other small details that made our stay feel special. It was our first time staying at an Archer property, and I absolutely loved it. Unfortunately, there aren't any Archer hotels down south, but I can't wait for the next opportunity to stay at another one!

I Stayed here during a business trip and the hotel was very clean and the rooms were a really good…read moresize. My room was a king studio suite which was very roomy with a kitchen and then a couch with a long desk and a TV on a swivel to be able to watch in bed or on the couch. I did make it down to breakfast one morning and it was ok , they had scrambled eggs , sausage and French toast sticks along with all the normal continental breakfast items. I think you main draw to this hotel would be location as you are in the parking lot of the Burlington mall and a lot of food options to eat at. Also the staff was friendly and always greeted me when I passed the front desk.

They have a heated pool, gym, free breakfast, free parking. Location couldn't be any better. It's…read moreclose to the mall, just walk across the parking lot. There are plenty of food options, Wegmans and Kings up the street some. Movie theaters close by, legit everything you need is in walking distance. The rooms are all suites, so guaranteed to have space, lots of it. They have conjoined rooms, very clean. They carpets don't feel gross on your bare feet. When you walk in it smells so good. The staff - A M A Z I N G - Karen is a Rockstar and is so knowledgeable. I thought she was the manager the way she treated the customers. Just top tier customer service, she is the standard. This hotel has people that actually live there and it's beautiful to see how they interact.

Not a bad hotel overall, but it didn't feel like what I typically expect from a Marriott…read more The first issue was security. I discovered on the morning of our second day that our ground-floor window opened--and, more importantly, it wasn't locked. It's kind of neat that the window opens, but it definitely should have been secured before guests arrived. Another surprise was that there was no complimentary coffee available in the lobby on the weekend. We had to leave very early on Friday morning, and grabbing a quick cup of coffee before heading out would have been nice. That seems like a basic amenity for a Marriott. We were staying during a large baseball tournament, so the hotel was filled with teams. In the evenings, the players wanted to relax, play cards, and hang out. They were sitting on the couches by the fireplace--not inside the restaurant--but because one of the boys had a Gatorade on the table, staff told them they had to leave since that area was considered part of the restaurant. It felt unnecessarily strict and gave the impression that the hotel wasn't very accommodating to families and tournament guests. To the hotel's credit, they did an impressive job keeping everything clean. Between what appeared to be two wedding receptions, hundreds of teenage baseball players, and FIFA soccer visitors, the staff had their hands full, and the property remained well maintained. My last complaint is one I've noticed in many hotels: the bathroom exhaust fan was ineffective. After a hot shower, the bathroom stayed humid and damp for hours. Overall, I would recommend staying here, especially if you need to be in the area. Just don't expect the warm, welcoming atmosphere that I usually associate with Marriott properties. The hotel was clean and comfortable, but some of the policies and guest experience felt a little more rigid than necessary.

It's not a firm five stars but was close…read more The hotel was clean, service was good and if you're a platinum or above member or you paid for lounge access... the M lounge was spacious. The knocks... 1) did find some hairs in the corner of bathroom. I wasn't looking for it, but it was obvious enough. 2) on Wednesday the M lounge attendant was rude or frantic. Other days and in AM they're great. 3) the food was same as all other lounges but some offer complimentary beer and wine. Don't drink so I didn't care. Overall, impressed and would recommend this location.

I can't recommend the restaurant at this hotel. During a recent stay I ordered an omelet and was…read moreserved eggs in a plate of grease--enough to fill up at least a cm. of a coffee cup with the runoff. This location is very convenient to my employer but not good for my stomach or body.

If I could leave minus 10 stars I would. This is my horrible experience at this hotel from…read moreSaturday evening to Sunday morning (June 27-28). Check-in is supposed to be at 4:00. I got there at 4:45 and had to wait a half hour to get into the room. Got a voucher for anything I wanted from their breakfast selection. Got into room and no TV remote. Called Hotel Services. No answer. Walked to front desk and told them. She said she'd take care of it. Time goes by and finally a young woman appears at the door but she says she will talk to Maintenance. So I wait for 45 minutes. Nothing. I return to the front desk and tell her. She said something about her boss was coming in soon. So I waited some more and a very nice guy from Maintenance came with a remote but it didn't work so he messed around with the TV and left me with a remote. Maybe 20 minutes later he returned messed around with the TV again and left a remote. So that was that until this morning when I tried to take a shower. The water came out of the tub spout but did not come out of the shower. Nor did it come out of the hand-held spout so I had to take a sponge bath. This was supposed to be an accessible room. There was a fold-down seat in the shower. The containers for soap/shampoo/conditioner were on the wall behind the seat - totally not accessible if you are sitting on the seat. I left a wake-up call for 6:30. Didn't get it!!!!! The front desk said it wasn't answered. I checked the ringers on the phone. One was on high and one was on medium. By the way I would think that in an accessible room the phone would be near the bed. This was across the room on a desk. Went to the desk to complain and to say I wanted a refund. She said the only manager on duty was the food and beverage manager so I spoke to him. I certainly hope I will be given a refund. Two other notes. This was supposed to be an accessible room.

Always enjoy staying here. I love the ease of getting into Boston but not paying downtown Boston…read moreprices. There's a great mall nearby too. The suite is great. Has a kitchen and a separate door for the bedroom and bathroom area. Complimentary breakfast in the morning and ample free parking.

The pictures are updated. This place is filthy, and the customer service is horrific. trash in the…read morehallways upon check in sticky walls stained wall stained floor stained headboard, bed head spring sticking out of them, basketball quote was missing the fence gazebo had dirty cushions that were super uncomfortable and needed to be painted desperately the whole hotel is absolutely disgusting. The smell in the hallway was like trash and McDonald's breakfast and it had to be about 85° in the hallway, Tiffany, the manager or so she claims, which I find difficult to believe because of her unprofessionalism was the worst bully I have ever met in my life, and I would hate for someone to be stuck in this situation that we were stuck in because she used her authority and her position to refuse to cancel our booking because we booked on Booking.com but I have a bunch of pictures to prove and back up what I'm saying. I've already filed the complaint with Hyatt directly. Both rooms that we were checking out to see if they were OK to stay because the first one was disgusting. The second one was just as bad. The property is absolutely filthy. I don't know where the reviews and these photos are coming from, but this is not at all with the hotel looks like.

Booked online as my companion is a diamond member for Hilton. Didn't realize we had booked the…read moreSuites and not the hotel. When we went to check into the hotel, we were told that we had booked the Suites. My companion has stayed in the hotel numerous times for business and never knew this even existed. The Suites are up the road a few hundred yards, hidden back behind the trees. Checked in, recieved our water and cookies (like that's needed after all the holiday celebrations ). I like having the seperate area and TV. You also can actually cook as there is a 2 burner stove top. From 5p-7p Monday-Thursday they serve a light meal. Tonight, Tuesday was pasta, meatballs in marinara sauce, salad and minestrone soup. They also had 2 kinds of beer, a red and white wine. Not bad at all. No need to leave for the evening, can relax and chat with other guests.

Avoid this place at all costs. Pictures are not from this hotel! Buyer be ware!…read more It is incredibly poorly run. Our room was in terrible shape. The AC did not work at all, leaving the room hot and stuffy (84 degrees), and the carpet was visibly filthy. To make matters worse, the front desk was completely unattended by management and was being staffed by the janitor instead. When I asked to switch to a different room because of the conditions, he refused and claimed the hotel was completely full. This was a blatant lie, considering the parking lot was completely empty at 10:30 PM. The next morning was no better, as the breakfast provided was very poor with almost no options. Save your money and stay somewhere else or sleep in your car, that's what we did!

We recently stayed at the Hampton Inn Bedford for our wedding anniversary staycation and it…read moreexceeded every expectation. As someone who always brings their own wipes and personally cleans upon check in I was truly impressed with how clean everything was. I always check the wipes after I use them and they were spotless. That gave me instant peace of mind. The bed was incredibly comfortable and we both slept so well. The pool area was very clean and there was even a lifeguard on duty which made it feel even more safe and family friendly. The hotel is in a great location just a quick ride to the mall restaurants and so many fun things to do in the area. Whether you want to shop grab a bite or explore there is plenty nearby to enjoy. We are so happy we chose this hotel to celebrate our anniversary. It offered the perfect mix of comfort convenience and relaxation. Thank you Hilton for never disappointing. You will always be my first choice and we will definitely be back.

My company in San Diego has another office in Bedford, MA and I needed a place to stay for a week…read morewhile I was in town for work. I am a Hilton Honors member and the first hotel that came to mind was of course the Hilton. I checked online and noticed that this hotel was recently renovated so I went online and booked a king room. Before leaving San Diego, I selected a room on the Hilton phone app and selected the digital key option. By the time I arrived to town and got to the hotel, my room was ready and I was able to walk straight to it rather than check in at the front desk. The room was very clean and had everything that I needed to make my stay a comfortable one (large screen TV, wi-fi, comfortable bed and pillows, desk, and USB ports to charge my mobile phones). The morning breakfast starts at 6 AM and consists of scrambled eggs, bacon, turkey sausage patties, toast, fruit, yogurt, granola, hard boiled eggs, coffee, and juice). The food is constantly refreshed so don't worry if you wake up a little late. Nicole and Chris at the front desk are very friendly and personable and every time that I asked them questions or made a purchase, they were always very kind. If you are looking for a comfortable place to stay in the Bedford, Burlington, or Billerica area, look no further than the Hampton Inn. I look forward to returning!

I checked into him for at at least three weeks again I paid third-party and one night I moved from…read moremy studio to a one bedroom. I was in the bed for a night or two and then I paid again on the third day and then Steve called me and asked me if I was gonna come down and give a deposit. I went down there. They told me that I had to check out of that room because they were all sold out therefore I already had paid for the room over $170 and they told me that I have to check out and check into another room why because they're all sold out which was a lie no one had even gone in that room that night or rented it so move to another room then they tell me that I have to leave on the next day because they found something in the room that made me check out but couldn't tell me what or couldn't show me what this place is a joke. They also kept my deposit which was two times which was $75 each time and there was no reason why they kept my deposit. I do not recommend this place. They have very shady. The housekeeping is very ignorant. All they do is speak Spanish and run around you and like banging your door and talk to Man into you no respect at all the manager of the blonde lady. She's definitely scamming an alpha self. Do not stay here.

Dirty!!!! Our room had roaches and the condition of our room was disgusting! The shower was not…read morecleaned at all before we checked In. The floors are dirty and dusty. The elevator is not currently working either so we had to take the stair case & the stair case smells old and musty . They do not deep clean here.

Positives : room was clean and so were the common areas INSIDE the hotel…read more It's a pet friendly hotel. The staff was all very friendly and kind. Negative: the amount of dog poop around the outside of the hotel was outrageous. I 100% agree that it's the responsibility of the pet owner to clean up after their dog. I certainly did. But walking her was like walking on a mine field. So nasty. After several days, it was obvious no one was going to clean it up. I brought it to the staff's attention and they promised to take care of it. However, it was never cleaned up before I left and my stay was nearly 2 weeks long. It stinks (no pun intended) because it makes an otherwise great stay - well okay not RUINED - but it was enough to make me not wanna stay there again. To know of literal hazardous waste all over your property and just leave it there is Wild.

I stayed here for five nights at the end of April while on a work trip. The location is right off…read moreI-93 and I-95 which makes it very convenient. My last visit to the area, I booked the same hotel brand further North and closer to the New Hampshire border. I discovered at that hotel I stayed in farther North, I was going the same direction as people who work in Boston and travel North to home. The traffic was so busy at rush hour in those directions they open the breakdown lane (shoulder) as a travel lane. This time I decided to stay in a hotel closer to Boston because I would be traveling in the opposite direction of traffic during rush hour. I noticed this hotel is both a Homewood Suites and a Hampton Inn. I chose to book the Homewood Suites and selected a king studio suite because I knew I would have a little more space to do work in the evening and watch TV at the same. I also appreciate the kitchenette and full size refrigerator with other essentials for a longer stay. I booked and checked in online ahead of my visit. When I arrived I went to the front desk to get a key for the room because I've had some difficulty using the digital keys in the past. I ate a small breakfast each morning which was included. I was thankful the breakfast started at 6am each weekday because I needed to leave relatively early. Each morning there was a form of egg and meat and a couple of days there was also a potato. The eggs options ranged from scrambled to cheese omelets, to western omelets. The meat ranged from Canadian bacon to sausage patties, sausage links and diagonally cut link sausage slices. They had bagels, bread for toasting, oatmeal, a waffle maker and some other options. I was able to get something for breakfast each morning. In addition, there is a Chick-fil-A practically in the parking lot for the hotel which is open from 6:30am to 10:00 pm. I was able to relax a little during my off time from work and get some rest. Overall this was a great stay, it was quiet and comfortable. Other than the room and the breakfast I did not check out any of the other hotel amenities. I would recommend to others.

What an amazing find! Forbes 4-star, Relais & Chateau, and Michelin keys. Don't miss their Saturday…read morehigh tea experience (out of this world). The Inn at Hastings is steeped in history, every room is unique and talk about quintessentially New England. This is a must visit/stay! They even take dogs. Friendliest Staff and above and beyond customer service. Highly recommended for staycation or visiting.

My wife and I had Easter Brunch here after hearing a lot about this place over the years. This is…read morewhat we thought: Staff: Greeted us very warmly, expressing appreciation for us choosing to spend Easter there. Waiter: Top notch. Friendly, accommodating, attentive, professional. Food: Perfectly cooked. Beautiful brunch buffet with very fresh selections. Would have preferred a few more traditional entree selections. Coffee wasn't very good but it's hard to serve fresh brewed coffee on days when it's so busy. Very cute and tasty desserts. Mimosas were fresh and tasty. Atmosphere: Very clean, warm, traditional New England charm. Extremely comfortable seating. Restrooms were equally clean and well kept. Value: Brunch was $300 for the two of us which included a 20% gratuity. You can't really complain about the cost when you know what you're paying beforehand. Paying staff to work Easter Sunday is expensive. Sourcing local ingredients is expensive. Using fresh ingredients is expensive. We view this experience as a one off. Glad we went but at this price it's hard to justify going back again, for Easter anyway. (Regular brunch is far less expensive.) Overall: Couldn't have been much better to be honest. But, wow, pricey for what are essentially breakfast foods.