I've been to steak and shake several times and I had a very bad experience with the waiter Willy. He was rude and he refused us service until we complained. Then he continued to complain about how he was the only server available. He didn't get our drinks right and complained when we asked for a side of food. Food was okay, but service wasn't great. read more

The absolute worst service I have ever experienced. 1 hour and 15 minutes for a Frisco melt.

I love this location! I go in the mornings on my way to work, and the place is empty. The waitresses are very astute and courteous. They seem to really like what they do, and pay attention to refills and etc.... The food is quick, and cooked perfect. They have the best cheese fries in the world. I recommend this place to anyone looking for a quick and inexpensive meal. read more

"Open 24 hours" me & my friend walk in on a Thursday night at 12 am with 5 employees working & we get told they aren't open, while there is a guest sitting inside. Good job. read more

What is going on with drive through? No one answers. I had to get out of my car and come in. This is a consistent problem with this location. You pull up and there is no answer or you wait an extremely long time. It doesn't matter if its 6:55 or 7:55. read more

Their shakes are pretty damn good. They offer a wide range of flavored such as strawberry cheesecake and Kit Kat. Some of their burgers are also under $4 which is pretty crazy for the quality compared to McDonald's or Burger King. I mean the burgers aren't the best burgers that I have ever tasted, but I'd say it's good for its price. read more

This place is absolutely terrible. They are slow and will call you a thief. Witnessed the manager being horrible to his employees calling the girl server stupid. Claims he used to work for Uber and would steal food all the time with his friends. Probably why you don't work there anymore. read more

This Streak 'n Shake has THE WORST drive-thru. I'm not a big Steak 'n Shake fan, except for their milkshakes....I can't resist. I drive right by this location on the way home from my daughter's pediatrician, so I usually stop and treat myself if she's gotten shots that day (I deserve a treat because I have to hold her down and listen to her scream during and after her shots, plus she falls asleep in the car and lengthening the trip home with a stop lets her rest a little longer!!). I've now done this 3 appointments running and every single time I'm in the drive-thru for a minimum of 15 minutes. And sometimes, all this idling wakes up my sleepy little daughter and causes her to scream and cry until we start moving again. Which takes for-freakin-ever. Now, I don't know about you, but to me the point of a drive-thru is convenience and efficiency, both of which are completely and totally lost when it takes that freaking long to get whatever you ordered. I suspect, since the food is made to order, it's the food orders that cause the problem. Particularly because when I finally do get my milkshake, it's all melty like it's been sitting there waiting for me while other cars are plopped in front of the window for 8 minutes each waiting on who knows what. I'm not a huge fan of drive-thrus in general - if there's more than 2 cars I just park and go in - but this particular instance I don't want to bother my poor newly-vaccinated daughter by dragging her out of the car and of course I can't just leave her in there. So the drive-thru it is. I keep thinking "this time will be different" - but after 3 times waiting FOR-EV-ER, no more milkshake treats for me. Ugh. Stay away. Side note to Steak 'n Shake - how about having people pull up and park, and your employees bring out the food, when it's taking more than 2-3 minutes for an order? Why do the poor unfortunate souls stuck behind someone with an order that's taking forever have to pay with their precious time? Take a note from other drive-thrus - be QUICK, be EFFICIENT, and move the car whose order is clogging up the ENTIRE line away from the window so the rest of us can get our orders fresh!! Oh, and having to wait on hold for more than 10 minutes on your "customer feedback" phone line? That's some BS. read more

Took 30 mins just to get a drink order. Completely ridiculous. And when we asked the waiter for service, he got mad at us.

Horrible service!! I went through the drive through and it took 13 minutes for them to bring out my food.

Sat down around 1 o'clock was greeted around 1:20 placed order and just thought everyone was a little busy even though there were only 3 other tables. Around 1:45 with no drinks or any food in sight the server returned to ask us if we just sat down or if anyone had taken our order. This was the same person who had taken the order earlier and had no recollection of this interaction at this point I had lost all hope and decided to take my business somewhere else. Btw all we ordered was a bowl of chili and chicken fingers thinking it would be fast and simple. Now I am at Waffle House. read more

This location is analog in a digital world... mediocre food--long waits and inept staff. Management should be fired and forced out of the food industry. No excuse for how poorly run this is. read more

What was supposed to be a quick trip to Steak 'n Shake turn out to be horrific. As we were leaving Nordstrom Rack, my daughter said that she would love some steak 'n Shake. When I got to the drive-through line I ordered her kids meal, and the guy over the intercom asked what I would like to drink with my meal. I told him she would like a HighC, but She asked if she could get a milkshake instead. I then asked the guy what would be the difference in price if I upgraded to a milkshake for her. In a very rude tone he told me it depended on the milkshake. I asked him For both differences, and he asked me to pull around to the window. When I got to the window, I asked him could he repeat the prices because I wasn't sure if he told me or not. In the midst of me asking him this, he rudely cut me off and asked me if I could turn off my windshield wipers. I told him that was very rude to cut me off and I still cut off my windshield wipers. I then asked him If he had an attitude with me asking the difference in price of the milkshake. He just stopped and stared at me, without responding. Then he said, "Does it look like I have an attitude?" It was very unprofessional and honestly at this point made me feel very uncomfortable, especially when I was just trying to feed my seven-year-old dinner after a late night in the rain. I told him that he really should not treat his customers that way and asked if he had a manager available to speak with. He rudely said that he was the manager and how could he help me... What an ass hole! I told him that he was very unprofessional and handed him my card. He refused to take it and told me he wasn't going to serve me because I thought he was rude. I asked for his name and he said it was Elijah. Glad to know! Disclaimer: Stay away from this location... they do not want your business anyways, let alone want to be working! read more

Terrible drive thru service. Didn't get our order right at all, waited 15 minutes at the window as they tried to sort out our order. Asked for extra meat with the chili and they gave us extra beans. As with many of the Georgia Steak 'n Shakes, badly managed, poor staff and not much of a concept of what Steak' n Shake food should look or taste like. read more

Great service and always friendly!! The other steak n shakes can learn a thing or two from the folks that work at this location. Fast and friendly is what I'm looking for! read more

Will never go back. Waited in the drive through line over an hour and when I finally got to the window they gave me the wrong meal.... Then they asked me to pull around and they would bring it out to me, after waiting 25 minutes in front I finally went in and they had the nerve to ask me, "What did you have again?" Oh and the restaurant was completely empty too.... AWFUL AWFUL. Wish I could give them ZERO or NEGATIVE stars. read more

I went through the drive thorough after sitting in it for 30 minutes I got my food which the fries were so under-seasoned and BLAND. I also got a milkshake, they NEVER and I mean NEVER put the lid on those drinks. I've heard it happen before multiple times from friends or innocent bystanders and the day came where it finally happened to me. Got home, turned off car got my pulled my drink out the cup holder and BAM all of the sticky, messy STAINING shake went all over my seats, jeans you name it. Thank god I had leather seats and not cloth because if I did I most likely would have sent a bill to their manager. Regardless of the seats being leather it's still incredibly sticky and ANNOYING. Like come on, you get paid $7.25 to put a LID on a cup. Do it correctly!!!! I'm so over this. read more

Terrible service! My co-workers and I arrived at 12:20. It took about 8ish minutes to be seated and we were the only ones in line. At 12:45 we finally got some water. We kept looking around for our waitress and at one point she was actually working the take-out line... One person at our table had to get up and ask another server to refill his drink. We were at this restaurant for an hour and a half and would have been there longer but we asked for our shakes in to-go cups. So basically, don't go to Steak 'n Shake if you're hungry at the moment or if you don't have 2 hours to kill. I'm 7 months pregnant and thought I was going to faint waiting for our food. Or even a glass of water. read more

Hate this location. I don't mind the ridiculous wait but the customer service is pathetic!!!! They are rude and cannot get an order right if their lives depended on it. read more

My boyfriend and I tried to eat here at 11pm last night. 1 server on the floor who ignored us. Manager finally came to seat us. We sat there for 10+ minutes and finally the manager came back to take our order. Afterwards I went to use the bathroom and found a GIANT ROACH on the wall!! Inside the bathroom was no better, and I was actually hesitant to sit on the seat. Needless to say, we left as soon as I came back. Side note: couldn't find the health score that legally needed to be posted.. read more

This used to be the local hot spot, we would come and hang out in the parking lot until the sun came up and then be back the next night. We would go inside for the bathroom and coffee, or the occasional milkshake. Now in our older days, we still hit up the drive through for milkshakes, and every time we by chance stop to dine in we are reminded why we don't do that... the service is awful. A friend and I went here one night for dinner, I ordered a burger and he ordered a milkshake, asked that they come out together. 10 min later his milkshake comes out and there's no sight of the burger.. 10 more min later the server comes by and asked how my burger was.... keep in mind there's no plate in front of me... I let her know this and she looked at me like i was from mars... I explained again to her the milkshake came out but no food, she asked if i wanted to order a milkshake too.. and i said No... i just kinda want my dinner? and she comes back with a plate- not what i ordered, and it was cold. I guess the manager sensed there was an issue, came and offered me a free milkshake... Long story short, the food tastes good, may take forever to get to you, but its cheap, 24 hour service and provides a good setting to catch up with friends ;) read more

If I had Yelpd this location I WOULD NEVER have gone. My husband and I had errands to run at North Point mall. After we were done and leaving we saw the restaurant figured we would run in for an early dinner. We have a Steak and Shake in Cumming and they are FIVE STAR!! It was 4:00 on a Saturday when we got there. No crowds Maybe 15 total people in the restaurant. We knew what we wanted the burger with egg on top. We've had them at our local restaurant and "to die for". Simple? Right? Food was brought out and the egg was fried completely- not runny as we expected but HARD FRIED. Ok I still love egg, bacon and burger combo. I can get past this. We never saw our waitress again till she brought the check. Had to flag down the guy that buses tables for some ketchup. Done eating I went to ladies room one stall was in use second stall had no lock. Never again at this location - read more

We came in, ordered 3 shooters specifically a BBQ, a cajun, and a chipotle but when the food came out we got 3 cajuns. We complained and got a new order after waiting more time and they came out with the right order but there was a hair in the food. It was unappetizing, unprofessional, and unacceptable. The burgers were drenched in grease and i don't think i will be coming back. read more

Ive been coming here occasionally for years. This visit was awful. At around 4pm the place was mostly empty and it took 20 min in drivethru to get a basic burger. This while i watched staff clowning around paying no attention to waiting customers. Add to that rude attitude of being inconvenienced to get orders out after 20 min. This used to be a decent place but no longer due to the people there. Need to upgrade staff asap read more

My third time at this location and each time has been horrible. The service is almost non existent, the tables and chairs are never clean. They are always apologizing about not wiping stuff down. I swear a requirement here is "must be unwilling to work" "attitudes are a must!". Been here 15 mins and still haven't gotten my drink. Each time the food comes out its just slopped together. Disappointing. read more

Pass. Bad service and bad food. Firstly, had water spilled on us and waitress was pretty indifferent about it. Not a big deal, mistakes happen. She then disappears for good 5-10 minute, forgetting to bring new cups of water. Took 45 minutes for 3 burgers. She then walks away without providing any utensils for sides. Forgets the crepe we had ordered so waited another 15 minutes for that.. Food was pretty terrible.. not much more to it then that. Burgers came out looking like a dollar meal patty read more

I am so irritated right now. I ordered some food in the drive thru tonight and all I ordered were 2 combos with drinks and 2 shakes. l got 2 burgers that were completely plain, meat, cheese and bread. The drive thru attendant never asked what I wanted on the burgers, so I guess that means I don't want anything on them? What the hell? I used to work at a steak n shake (in the drive thru no less) when I was a teenager so in many ways, I feel like I know what to expect more than most. I feel like the manager on duty should be wearing a headset, so they can make sure the drive thru attendant is asking the right questions. For $20 to mess up my order, I will not be back, ever. read more

Horrible horrible! Tried to give them the benefit of the doubt but every time I came they've been horrible, unprofessional and SLOW! Way to slow for a fast food restaurant especially with no one inside! read more

Always get your order wrong, staff don't give a crap and are extremely rude each and every time

Waited in line for 10 minutes. Everyone started leaving. Got up there and no one was even talking to me in the drive-through. Even if the drive-through is down you need a sign or something read more

We visited this Steak 'n Shake for lunch around 2:15ish at the insistence of my father. I was worried after reading all the terrible reviews but my dad wouldn't budge because he had a coupon. The waitress we had was fantastic! Somehow she was able to get everything at our table correct, even though my father's order was complicated. The food came out great and we didn't have to wait long at all. Wonderful experience! read more

DON'T bother with online ordering!!! I generally am a fan of Steak n Shake, and when I saw the new feature for online ordering we were pleased. Gave it a try today and was VERY disappointed. Online ordering is so simple, but apparently filling the order based on the specific details is difficult. Of course we didn't realize that the order was filled incorrectly until we got home... No recourse, just disappointed kiddo's with burgers that had mayo dripping off the bun. I don't think we will order online again anytime soon. read more

2nd time there. First time service was slow. This time time staff was milling around. I don't know if it was because kitchen was slow or if it was the norm. We got up and left as no one came to our table. Went to Fuddruckers! Won't go back. read more

So I've now tried this 3 times, each time ordering the 5 way chili with extra meat (which I happily pay extra for). Each time it has been screwed up. This time there has barely ANY meat. I was so mad I took the bowl up to talk to the manager (the waitress was no where to be found). If I put all the meet in a measuring cup MAYBE it was 1/8 cup. And this is EXTRA? Sorry guys but 3 for 3 screw ups means I am never coming back. I dont want to keep wasting money! read more

I normally don't write reviews unless they are positive, but today is a little different. It is also my last time dealing with the shabby service at Steak and Shake in Alpharetta. I don't eat a lot of fast food but they are close to my job, so whenever I want JUNK, I go there. My order is wrong just about every other visit. I could have and should have stopped patronizing them long ago, but I realize that we are at the mercy of whatever attitude shows up on any given day. Today, however, took the cake. I've never had an issue getting the happy hour price with a combo. When I inquired why by total was so high, I was informed that the price would not be honored with a combo. Ok. No problem. Please ring my items individually. The girl huffed and puffed and closed the window to give me a new total. I have seperated my order before because I don't drink soda and I know the total of just the sandwich and fries. To add the half price shake to it was still within reason for a greasy combo. She returns to the window with a total that is not what u asked for. She simply took half of the shake cost off.....which she could have done in the first place. Now, she's still overcharging me from what I asked. Because I'd already been in line for 20 minutes, I didn't have the time to argue over $1.00. I called immediately upon leaving to get a corporate contact or management assistance beyond the survey phone number on my receipt to which an employee named Kim declined to give and hung up in my face after I told her I already had that info and wanted something further. It's not about the money, it's principle. Just because you work at a "not so fast" food establishment doesn't give you a pass to give poor service. I'll get my grease fix elsewhere from now on. After speaking to coworkers, it seems that most of them have experienced the same LACK of customer service at some point at this location. It's too bad that more people don't take pride in keeping customers happy. No more for me. I can waste my money elsewhere...... read more

Worst customer service I've ever experienced. This will be based on two visits, as I like to give places a second chance, but the second time was just as bad as the first. 1. Around 11pm, I decided to stop at the drive-thru after a long day of rehearsals. When I pulled up to the speaker, no one greeted me. I waited, made my presence known by calling out, and still no one. Then I drove up to the window, where there was no one. One employee walked by the window, saw me, and kept going. So I decided to drive around and go through again, thinking maybe they didn't hear the car sensor go off in their headset or something. Again, no one greeted me at the speaker. This time when I went to the window, I honked, and still no one. By this point in the evening, I was hungry enough to go inside and inquire about the situation, and to get my order to go from the counter. The woman at the takeaway counter did apologize and gave me my milkshake for free, which I appreciated. But then it took 20 minutes for them to make my order, and five more minutes after that, because they forgot something. I understand that they take longer than a fast food restaurant, but for that time, I could have sat down and just ordered from the table. It wasn't even a complicated order. Three sliders and fries. It should not have taken 25 minutes. 2. After a performance, three of my castmates and I decided to go for some late night food and milkshakes. Again, this is a little past 11pm. At this time, they were extremely busy, nearly every table full, and a line of people waiting at the door. I can understand that we had to wait to be seated, that's fine. Except for the fact that while we were waiting, there were at least 3 tables with no people (which just needed cleaned off), and multiple employees just standing around, not doing anything. We waited 15 minutes to be seated, and during that time, NO ONE greeted us, or anyone else waiting, to apologize for the wait, tell us it would be a few minutes, nothing. The manager was behind the counter, and he didn't even say anything to us. They just ignored the group of people at the door until they felt like getting around to cleaning off a table and seating us. When we were finally seated, we waited for 15 minutes, and no one had come to our table to even take our drink orders. Finally I got up to find a server, frustrated to find that other people who came after us had already had their orders taken and at least had their drinks. The only good part of the visit was that when I talked to a server, she said she would take care of us (even though it wasn't her area) and took our orders right away. I seriously wasn't going to tip at all last night, but this woman (I wish I had gotten her name) made sure to take care of us the best she could, so she deserved a tip. After she took our orders, it took at least another 30 minutes before the food came out. By the time we got our food, most of the other tables had finished and left the restaurant. So, from the time we walked in the door, until we were able to eat, it took an hour. That is way too long for a restaurant like this. To top it off, my steakburger was only barely warm, and dry looking, obviously showing that it had been sitting for a couple of minutes before it got to our table. The only two good points of this visit were the waitress who helped us, despite not being in her area that night, and the Nutella milkshake. It was delicious. Those two things have earned the 1 star in this review. read more

I have gone to this location for years with no issues but lately it has been nothing but subpar. Employees seem more worried about their smoke break than working with customers. Maybe that's why they are always short staffed but if you don't have time to wait I wouldn't suggest coming here. That's what I don't get... sometimes they have employees just standing around looking bored and seem to have enough staff but they never seem to be eager to help anyone. I had to sit in the drive through for over 10 min with no assistance. When I finally ordered I drove around and was helped by a very sweet lady. I haven't been given a receipt lately so unfortunately I don't know her name. She asked me to pull to the front to wait for my food. I proceeded to sit there for 20 min or so and was contemplating driving off. Just when I decided to leave they walked out with my food. No apologies or anything. Shoved the bag at me and walked back in. After today I doubt I will return. read more

Great customer service! The servers were so friendly and made me and my family feel so welcomed. The food and shakes were great as well!

This place is TERRIBLE!!! I went to the drive through to order a drink and some french fries. Fast food? Yeah right!!! I waited over 10 minutes and there was only ONE car in front of me!!!! Then, the cashier tried to short me a dollar and argued with me until I asked to speak with the manager. Clearly he was wrong and they gave me my correct change, but this took ever longer which was very irritating. As I was driving away I went to dig into my fries and of course, they were cold. I will never go back!! read more

Don't know what everyone is complaining about, me and my family have never had bad service. Except for once, but let's not get into that. Great food, cheap.. Only downside I say is it's cold. Don't forget a jacket. read more