Service is slow and non existent at times yet the food is always fresh and hot Fed a family of four for $13. That's cheaper than McDs and better quality food IMO Will return on days we don't mind waiting. read more

I loved the tallow fried fries, they were delicious and I also like the burgers. My husband always gets a milkshake.

Food is delicious and always hot and fresh but why do they never have enough help? Been coming here since it opened and it's always been like this. These girls run their tails off seating, waiting and bussing. Not a manager in the place. Today there's two girls running the whole front of the house. read more

Steak ’n Shake - Frisco Melt and fries - Fast Food Near Me - Antioch, Tennessee

Yesterday a girl posted a note saying closed at 7:00, Today Sign says closed at 11:00. For a place whose only saving grace was that it was 24 hrs a day, this might be a nail in the coffin. read more

Only one star bc I can't give it less... not a good burger joint Don't eat here it's not worth the wait for the money read more

Steak ’n Shake - Fast Food Near Me - Antioch, Tennessee

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I hate this location! I love Steak 'N Shake's food tho, so I always hope they will improve. The guy at the drive thru said that their shake machine was broken! Don't they make theirs the old fashioned way tho hand dipped or something like that. Not the ones like other fast food chains. But wile in the lone waiting for our food they were making other people's shakes. Ok what ever I don't need the extra calories any ways so fine I'll settle for no shake, but then the fries are old and extra crispy which so sad because they are my hubby's favorite. I won't be going back to this location! I also messaged the company with no response they also know how crappy the service and food is. Avoid unless you want poor service subpar food. read more

Steak ’n Shake - Crispy, hard cold fries. - Fast Food Near Me - Antioch, Tennessee

Slowest service I've ever received on an off hour time (3 pm) Took 30+ minutes to receive a salad and a grilled cheese in an empty lobby. Cook could be heard belching loudly over and over in the kitchen. Grilled cheese not cooked through. Horrible. read more

Steak ’n Shake - This is the uncooked "grilled cheese" that took 30 mins to prepare. - Fast Food Near Me - Antioch, Tennessee

Sorry, not going back to this one. We were there on a normal, not busy night, and it took an hour to get our food. The waiter kept forgetting things (we had to ask four times for an empty cup, we never got silverware, we weren't given napkins, we were given the wrong milkshakes, and it was obvious that our food had sat under the warmer for a while.) There was a good amount of people eating, but it wasn't full at all, yet at one point, there was only one table that had food. We complained half way through our wait time, and at the end we talked to the manager who told us that most of the staff was brand new. Didn't enjoy the food at all. Edited because I forgot to say that the manager did give us our milkshakes for free. So that was nice of her! read more

Steak ’n Shake - Asked for a regular meal and this is what they gave me. Like ten fries. - Fast Food Near Me - Antioch, Tennessee

My cousin and I went there to eat with our friends . Now let me tell ya'll something, the place looks nice and clean and smells nice . All I order is chicken tenders with fries and let just say , it is absolutely terrible, terrible !! I've waited for about an hour and got this hard chicken tenders and the fries ... the fries are so small and disappointing and no flavor at all. Not even ketchup helps . I rather go to hardee's then this place. I was about to give up and leave . At least the waiter is nice and polite. I wont go here again and it is my first time being here too. read more

Yelp shows this location closed, but it's OPEN and I just ate the Frisco burger and it was delicious! Just the right amount of sauce & cheese. read more

Going out on a limb here. For those that have never eaten at a Steak 'n Shake, then it's worth a shot. At this location? Maybe not, but you are reading this location's review, right? It's Steak 'n Shake and not some Michelin-rated, life-changing eating experience. It's just a simple burger with no frills service. I can tell from some of the other reviews that maybe we just got lucky on our visit, but our server kicked ass. She sat us immediately, took our order immediately and delivered exactly what we asked for. She was attentive, and made sure we were good the entire time we were there. Yeah it's not Ruth's Chris or another overpriced eatery, it's JUST STEAK 'n SHAKE. For those that don't know, Steak 'n Shake is a 24 hour restaurant, and it's tough to find good help that is willing to work odd hours of the night. If you show up at 3am, don't expect to have the red carpet vacuumed, primped, and waiting to guide you to your booth. It's 3am. If you find pleasure in harassing a server making just over minimum wage, then consider eating at Arby's by ordering through the drive-thru as a sit-down place just isn't for you. Our service and food were GOOD this visit. Nothing life-changing to tell Mama about, but a meal. It's Steak 'n Shake after all. read more

The second star is for the waitress. She was very nice! The food is just horrible. Two windows on the outside of the restaurant is covered in splattered egg and milkshake (we didn't see until we ordered). Not much to choose from around here for food so oh well. Not much more to say on this. The eggs were over cooked and the hash browns tasted like grease. read more

Don't think I'll ever visit this restaurant again after being served raw chicken on top of waiting. Disgusting. read more

Steak ’n Shake - Raw chicken tenders - Fast Food Near Me - Antioch, Tennessee

If the corporate headquarters of Steak n' Shake knew how poorly this place is run they would fire everyone and start over. My wife and I waited 20 minutes just to get a nod from someone, nada. There was only six other tables with customers. We got fed up and left. I strongly suggest a serious evaluation on this location. I will never go back to this place. EVER! Other places on this section of the highway is better, 360 burgers, sonics, even Burger King can defeat the quality of service of Steak n' Shake. read more

When have been to this location 3 or 4 times around 11 pm. Each time we were informed that they were closed by the DT is open. Something should be done about this or change your hours to 11 pm..ridiculous. I guess ihop will be getting our late night buisness thats where im posting this ... read more

Alright to start this off I consider myself a new age guy. And I came here to have some cheap eats with my new age friends. I waited well over 30 mins in the drive through just order and my poor new age friend was very hungry. Now if you don't know new age people are very sensitive. Then when I had the chance to order, the bich ass lady behind the microphone was hella rude to me. Like damn I'm giving you my money. So if you want some cheap semi new age food go somewhere else. I feel so offended that I'm going to forever 21 tomorrow to buy another pink sweater. read more

Steak ’n Shake - My new age friends.... - Fast Food Near Me - Antioch, Tennessee

Good fast food, slightly more pricey than your typical fast food chains. The only item that I dislike so far is their fries... very bland. I go to steak n shake restaurants because they're open 24-7 and they're all brightly lit, which means ideal study location! read more

Steak ’n Shake - Fast Food Near Me - Antioch, Tennessee

I went to the drive thru and didn't have a problem. Transaction ran smoothly. Rusty was the person at the Window and saw my little sitting the back and gave her one of the their hats and a little paper car. She enjoyed it very much. I ordered fries with no salt and brownie Sunday both were delicious fries were fresh and Sunday was awesome. Customer service made me give this place 5 stars. Never gave a tip at drive thru but this was first for his attentiveness and friendliness. read more

Steak ’n Shake - Fast Food Near Me - Antioch, Tennessee

I gave this place 3 stars for the waiter Ray, he was very nice and accommodating. He got the order right It was the stupid ass cook that didn't. The reason I know this is because we were sitting by the grill. Over well mean well done not running yolk. And he asked her " over well means we'll done right" Her response " well kinda well done" No, dumbass it means we'll done yolk. Then she had to ask him three times does she want raw onion on her has browns, or grilled in the hashbrowns. He told her 3 times what I wanted I finally leaned over and said grilled onions in the hashbrowns. My bagel I had to send back, because I order a crispy grilled bagel both sides. I saw it in the window knew it wasn't done enough and asked to get it thrown back on the grill, it came out one side grill the other side cold. I had to saw the damn thing long ways and kept the crispy side. Worst cook! Ray you were awesome, keep it up. read more

I think my experience can best be described in haiku form: strawberry milkshake burgers and fries -- i am full and spent nine dollars. read more

Nope. This restaurant is a nope. I have patronized this restaurant more than once, almost always through the drive -thru. But a couple weeks ago, I tried again for breakfast. The last 2 times they said that they were closed due to their shift change. I finally got to order, a regular sausage biscuit. It took dang near 10 minutes and I was the only person in line. I asked for mustard, the guy said "Ok" and walked away. Never came back. I was on my way to work, and I made it to the school zone near that slow line at stop sign at the Antioch Pike intersection. Bit into my biscuit, and it was cold in the middle. Like, fresh out of the refrigerator cold in the middle. I call them. They give me the manager, who says "I just cooked that. It can't be cold." He says to bring it back, and I explain that I'm halfway to work in rush hour traffic. He says "Ok. Thanks." So the rude guy in the drive - thru with the gold tooth and the attitude WAS the manager. And he didn't offer to take my name and fix it the next morning or anything. Basically called me a liar and left it at that. I was disgusted so I called the corporate office. They basically were like "He did what girl?! Oh no he didn't! Let us call you back". And then they didn't call back. The end. Short summary: Don't go here. Don't waste your money. read more

Rating pertains to THIS LOCATION ONLY. I love Steak n Shake. The burgers are delicious, the shakes are delicious, and this is the only place I know that does Cincinnati chili more than a hundred miles or so from Cincy. Every other one I've ever been in was: a) spotlessly clean. Tidy to a fault. Gleaming. NOT here. Needed sweeping and mopping badly. b) had snappy service. service here was slow coming, and laboriously chatty once underway. I'm not an unfriendly guy... but... make with the food already. read more

If you want service as slow as a moving tortoise.. then this is a perfect place for you ! Waited an 1 hour for a milkshake...

MANAGEMENT: Someone needs to contact their District Manager because this Location is absolutely Horrid! From Drive Thru to customer service, wait times, appearance of food, quality and quantity, All need an overhaul immediately. This Location has gone done quite a bit and it's not the location, this is the businesses fault. read more

It's false advertisement to have posted on your window "open 24 hours" and when someone pulls up to the drive thru there's a paper sign that says " closed open at 7." read more

This is the most close Steak n Shake to us and we are new to them. The first time we went thru the drive-thru all went well and we loved the food. However, the next two times it took sooooo long to even take our order we had to give up and leave. Waiting ten plus minutes to even take an order is unacceptable and that with the first time NO ONE in the line and the second time only one person. We certainly cannot justify going there again and have better things to do with my life than to "please hold on a moment" which apparently means something very different to me than to them. read more

Just stay away from this Steak N Shake. I've been to plenty of Steak N Shakes and many of them seem to be hit or miss (I'm assuming because of management and staffing). This one is DEFINITELY a miss. First, this restaurant advertises online that it is open 24/7 (as most steak n shakes are), but if you actually go there past midnight you'll find it's doors locked tight. I didn't think to check for an hours sign last time I was there, but I'm wondering if they took it down so they can close whenever they please. Secondly, as many other reviewers have said, the service is horrible. They may seat you fast enough, or tell you to find your own seat, but you'll easily wait 20 minutes for a waitress to come by, and then another 40 minutes for your food. Don't even think of getting a refill. I think that the Ihop next door is open 24/7, but I almost don't want to recommend them either. I've been at least 3 times and it seemed to always be dirty and smell like a baby diaper was squeezed in some corner out of sight. Just, keep going down the highway and find something better. Avoid this area entirely. read more

Came here and it took forever just to order and then I waited to get my food and the fries and burger were cold. I just don't understand what I waited so long for!!! read more

I normally like Steak 'n Shake, but today had disastrous service facilitated by absentee management. My daughter said her cheeseburger tasted awful, and I discovered that they used spicy pepper jack cheese instead of American like the menu says. I told the waitress and she matter-of-factly said, "We don't have American cheese." No apology, no concern. It wasn't a mistake at all -- the staff simply decided to substitute pepper jack without telling us. They also left off the American cheese from my melt without telling me. It was supposed to have a slice of Swiss and a slice of American, but it just had one slice of Swiss. We sent back my daughter's food and waited. And waited. And waited. I slowly nibbled at my lunch and finished the whole thing before her cheese-less burger arrived. It's standard in the restaurant business to put a rush on redoing a botched order. Not this place. While my daughter sat there with no food to eat, she watched the other patrons and decided we were the lucky ones. Even though there were empty tables, the staff was incapable of dealing with it. One table walked out after getting their drinks because they got tired of waiting. Another table canceled their order because of the wait. Two groups of people got frustrated and left without being seated. Many people looked like prairie dogs, sticking their heads up, looking around for help, to no avail. Where was the manager all this time? You know, the guy who's supposed to keep up with inventory and order the American cheese that's a crucial ingredient in most of the meals they serve? The one who's supposed to train the servers how to take care of customers? It turns out that he was flipping burgers the whole time. While I admire a manager who pitches in where needed, the entire front of the house crashed and burned while he was standing in front of the grill. read more

Came on a Wednesday afternoon I don't recommend this place. (sorry) My waitress was a short Latino girl. She was fine but not friendly enough She also put us next to another table already eating. We were only separated by a glass divider. Look, I'm not antisocial but that was such an awkward seat to put us. My burger was cold. The fries were not that tasty. The ketchup tasted weird. At least the food didn't take too long to get there. But that's probably just because the place wasn't busy. The shake was delicious. They have at least that going for them. Never coming back to this location again. The Hermitage location would probably have better service. read more

If I could give a place zero stars I would. I was told to stay away from this location but didn't listen. I paid the price. I sat at the drive through order box waiting for ten minutes to order because the attendant said she would be right with me. When she finally came back she informed me it would be ten minutes before I could even place my order. I left but I won't be going back read more

Love steak and shake the food was great shakes are a little bit higher but the fries are great we'll be back

What a treat! I felt like I was back in time when people got what they paid for. The burger was excellent and so was the strawberry shake with real strawberries in it. The place has the feel of an old-school diner. The staff was friendly too. I wish they had these in California! read more

Steak ’n Shake - What a treat! One of best burgers I have ever eaten! Delicious shake too. Wish they had these in California. - Fast Food Near Me - Antioch, Tennessee

This place was going downhill several years ago but now the customer service has improved and the servers are great. There have been many times that the restaurant is almost full of customers which makes as regulars happy. **Make sure to ask for Varrick*** He's an awesome server. He goes above and beyond to make your experience pleasant. read more

This place sucks it isn't supposed to close till 9 and they sent us out because they told us they were closed at 8:40. I do not recommend it. read more

Another trip to this location, another long wait. It's as if they have a rule of only one person at a time can go through the drive through. Such a poorly run establishment. Edit: came back a few months later. Only one car in front of me, and was in and out within 7 minutes. Was asked to repeat what I wanted on my burger twice. They still messed it up. I give up with this place. read more

I had to put one star because it wont allow me to post anything otherwise, word of advice just don't go there here to dine-in, especially when you have big party such as family, etc. The service, the manager everybody is just plain rude, they have no understanding of the customer service. Have to wait to get our water brought up on the table after about half an hour, just do the maths how long it took us to get the food served on our table. NEVER Going back there! read more

This is the most filthy food outlet I have ever been to its 10am and the restaurant is so dirty service so poor lord help me I hope I won't get sick from their food .....I feel like just want to walk away without eating read more

Steak ’n Shake - Look at this - Fast Food Near Me - Antioch, Tennessee

Always poorly staffed and managed atrociously. The manager hides in the back with only two wait staff on the floor. Ten minutes to place an order. The actual wait staff is kind and courteous, but they have ZERO support. read more

My girlfriend and I went to Steak-N-Shake last night. It was Terrible. The lady that took our order was more concerned about who was come through the door than taking our order. It really took her about 2 minutes to take our order and we knew what we wanted. When she brought us ours drinks, my girlfriend was served a Sprite but she ordered a Coke. We ordered at 11:45 and did not get our food until 12:21. The waitress said that the cook skip over our order. So me being me I look at the ring-up time on the receipt. It said 12:15. Then when we finally got to eat the fries were cold and no ketchup on the table for my fries. My girlfriend being the nice girl she is leaves a 4 dollar tip on a 13 dollar ticket of bad food and service. Shame on this Steak-N-Shake. They need to hire better people. Just the worst. http://got2complain.blogspot.com/ read more