They got my order wrong. No slaw and missing sauces even though I paid extra for it. SMH

I had the best customer here .Place was clean and had friendly staff working in specific these employees jasmine and gabby, they helped me place an order based on my liking.I will most definitely come back. read more

This was the best ever zaxbys experience i ever received!! And ive been to ALOT eveyrthing about this place was amazing, The workers, especially gaby and jasmin They helped me place an order based on my likings. They made sure i had a great dining experience i will definitely be coming back read more

So I went in today and ordered the 5 finger plate with a drink and 3 cookies they tried to charge me for the sauce I laughed and said you have to be kidding that said they just started it so I'm like so I gotta pay for sauce for your dry chicken...no thanks I'll pass the Spanish worker turned to the manager on duty and she said let him leave .I'm like so you raised your chicken prices and now your charging for sauce she said yes...I advised her it's not fair and I won't be back read more

Zaxbys - $8.00 meal - Fast Food Near Me - Antioch, Tennessee

Pure disgust Tables weren't wiped off some had trash sitting. I started to take my kids to Chick-a-Fila or McD's follow your gut. A door dasher came in with his personal Core water bottle empty(thought he'll ask for cup-No), the Cashier and another staff member was familiar with him allowing him to place the rim bottle inside the spout to catch ICE in a water bottle do the measurements. There was no hand sanitizer available in the lobby. I threw our drinks away luckily we all had ice cold drinks in the car for the hot day. Going forward with any similar drink machines I know to ask for the cashier to fill hoping it would be less contaminated w/ potiential communicable germs. Food was fresh piping hot give them credit for that. read more

Only had one bad experience and managers took care of it! Food was amazing! Girl in drive thru window sang my order back

I ordered there fried pickles and cheese bites Cheese bites were pretty good. Need more seasonings and salt The fried pickles were so bad I didn't even eat them. They tasted like burnt oil and the pickle was chewy and dry. Similar to a leather belt. read more

My wife just ordered 3 chicken dinners with six pieces per meal. 2 of those meals only had 3 pieces each. If you want to pay a lot of money for dinner and get shorted on food - then go to Zaxby's Antioch. Jerks.u read more

I have a love hate relationship with this location. They definitely have work to do with their workers. Most of the time they are very rude and dry over the speaker in the drive thru. The problem is they have too many teenagers working at this location without proper training. The presentation of the food is thrown together sometimes. I know it's fast food, but Zaxbys isn't cheap. read more

Zaxbys - Fast Food Near Me - Antioch, Tennessee

Very short, staff seems not interested in serving you And although they are now open for dine in they seem to be anxious to make everyone to go read more

This is more about Door Dash than Zaxby's. By the time I got my food, it was cold, because you can't put the entire address in. The left my drink off. This is about the 3rd or 4th time this has happened. I will never order from Door Dash again. Trying to chat with Door Dash online and am on my 8th person, called phone #, old time busy signal, what is up with them? How are they even in business? read more

Don't waste your time .. bad attitude and can't get orders right. Service has gone down hill.

Not good here... Had way more than 10 minutes wait on everything... I was already there before six other people walked in and still had to wait another 10 minutes. read more

It doesn't surprise me that this location has a 2 star rating. If you like poor customer service and food that doesn't even remotely match what's advertised even down to the taste... if you like wrong food orders, bugs in food, sour tea, all served with a side of attitude and sass.. Go to this Zaxby's. It's franchised and they have no issue with deterring from the corporate model and don't dare question out of curiosity they'll tell you what the recipe calls for.. instead of being proactive and solution-based. All the employees are there to collect a check but truly have no desire to do their job which includes simply being nice or caring. I've attempted to give them multiple chances over the yrs and hands down the worst experience I've ever received. For the people who have couth about themselves and expect it in return.. STAY CLEAR! read more

The only good thing about this place is the drink machine. Pictured below it's supposed to be a chicken tender but it looks like a chicken ball sack. So disappointing paying $12 to get five kids chicken tenders. Please for the love of god just go to Bojangles instead of this poor excuse of a Zaxby's. I haven't even touched any of my food because I'm so mad that I can't enjoy it because I'm busy writing this as well as my chicken probably isn't even chicken considering it's a chicken tender that isn't even 3 centimeters long. I will never come back to this Zaxby's because they clearly don't know there doing. Wish I would have looked at this locations reviews before going. But you always learn from your mistakes and this place was a HUGE MISTAKE. read more

Zaxbys - Small ass chicken tenders - Fast Food Near Me - Antioch, Tennessee

This is by far the worst Zaxby's that I've been too & I've been more than once. After the bad experience that I had the first time, I went back yesterday and was just at the end of my wits end. Between the absolute rudeness of their employees to the way the food tastes, I'm just over this place. I'll be driving to a different Zaxby's from now on. read more

The customer service was absolutely horrendous. My husband walked into the establishment to make a purchase when greeted by an employee stating the dining area is closed they just forgot to lock the door at 9:30 pm. We drive around to the drive-thru to be greeted with we have no grilled or boneless wings. Husband placed an order while placing an order the young lady is laughing with another co-worker. Pulling around to the window, the young lady repeated the order back and he told her that was not his order. She closes the window talked with another young lady that has a headset on as well. She handed him his drink and he told her it was with NO ICE. She takes the cup back, pours it out fills the cup up with ICE, and hands it back out. He stated ma'am I ask for no ICE. Travonsh takes the drink back pours out. Tay a co-worker walks up and Tay and Travonsh start having a conversation. While having the conversation Tay looks in the car with intimidation. We asked to speak with the manager. Tay proceeded to state she is one of the managers, we ask for the other manager on duty. Ms. Alicia T walked to the window with a listening ear to hear or concerns. She couldn't hear us speaking because Tay felt like she wanted to be disrespectful and speak over us. It's very disappointing how she conducted herself and how disrespectful she was to her manager. I don't believe she is living up to Zaxby's mission statement nor representing management or customer service well. No Food! Disrespectful! read more

Bro this is the most ghetto zaxbys I've ever been to. They didn't have a menu board to order at, and after 15 mins of waiting in line was told they were only taking online orders. Will never come back, I'll just make some noodles at the house next time. read more

So I never leave reviews AT ALL because I work in food service, but man you can only take so much. This lady at the counter didn't say, didn't ask me anything, just stood there and stared at me, then I proceed with my order and another guy walks up and she begins talking to him, so I stop and wait for the them to finish (mid-order) and she rudely goes "are you gonna order?" To me.....while she's still talking to someone else. I said no and walked out. If only my car could've broken down in any other parking lot lol but lesson learned:don't come back here or only use the drive thru, manners aren't part of the employee applications. read more

Every time I go there they short you on food, and they run out of normal soda! Just go to a different one

Chicken tenders and sauce were really good. Subtle differences compared to my favorite chicken joint (canes) but the toast and fries just didn't do it for me. That said, I'd be a regular at zaxbys if there wasn't a canes or chick-fil-a around. read more

Every time I come here, my order is always wrong lol, like come on now! I went on lunch break here a few times, the first time they forgot my sauce and it wasn't hot, I didn't flip out, but the second time, I ordered and said, "May I have the Wings and Things boneless", so I could save her the time from asking me "Bone or Boneless".... They gave me just boneless wings without the tenders.. If I wanted just boneless wings, don't you think I would've ordered something else besides saying Wings & Things?? Thats like me going to McDonald's and asking for a Cheeseburger with the Big Mac price? Makes no sense! Knowing not to come here no more.. sheesh. read more

Prefacing this review, I have worked in the food business since I was old enough to work, so I know how it generally works. My girlfriend and I care to this location after ice skating and wanted to quick food. I'm not a snob, I'll eat greasy, crappy food and love every second to a point. First of all, the employees were rude in the "I don't care about my job" kind of way. They hardly spoke clearly and didn't help me with ordering at all. Okay, I can get over that, maybe they've had a hard day. Though when they called the food orders it was almost impossible to understand which ___teen number was called out, and when I got the wrong order, they acted like it was my fault. Again, whatever. When I finally got the food and sat down, I found three separate hairs in the food (which was over cooked and bland). Lost my appetite real quick. Won't return. At least Wendy's runs good deals. read more

Q....if you don't like the chocolate cookie shakes Can you get your money back Or not..... I'm in the store now....just asking..... read more

The wings were cold but the chicken and fries in toast were perfect in hot. The cashier was very nice and helpful . She even came out to attend me when the drink machine messed up. One of the kitchen Cooks was very rude to a customer through the window. Bathrooms were clean tables were clean overall experience was decent. read more

I usually come to Zaxby's for hot wings combo (5 wings, celery, fries, Zaxby's sauce, and a sweet tea). I tried hot wings at different restaurants before and none of them are as good as Zaxby's. The House Salad is also good and is in big portion (skip the toast, it is soaked in oil). One thing I want to mention, since their location is in Hickory Hollow Mall, I have never actually went inside the restaurant so drive-through was the way to do it (I come late). Normally I don't check my order when they passed it through the window but 2 times, I received the wrong order when it was busy. Therefore, I recommend you check the order before driving off when the drive-through line is long. [Edit] They close at 10 PM 2013/#17 read more

My fiance turned me on to Zaxby's back when I lived in Tx and I didn't really see the big deal. She on the other hand loves this place for some odd reason. I will say that the sweet tea is off the hook! (really good) And I did get a chance to try a grilled chicken sandwich that now I am hooked on! SO i guess I'm a fan....Overall the establishment it pretty clean, my food has always been hot, and no complaints about quality of my meal so i will be back..! read more

I stopped by this Zaxby's before catching my flight. I usually order boneless wings or chicken tenders. The food was good, and the service was great. The staff was very nice and friendly. read more

I almost didn't come hear after seeing recent reviews and my husband's experience a couple of weeks ago but I had 4 hungry 10 year olds who just went ice skating at Fords. So we stopped here and I was pleasantly surprised. Justin was very patient and joked around with the kids as they ordered and paid for their food one by one. My husband went a couple of weeks ago after ice skating and he said he had a bad experience when an employee had no choice to bring her kids. While that can be understandable at times, he said they were rowdy, running around bare foot and were distracting. Hopefully that isn't a reoccurring thing there. Great customer service, Justin! read more

Horrible service. Filthy dining room. Poorly cooked food and food handling. Unfortunately none of the Zaxby's in this area are worth a visit. After several attempts, they've continued to fail. I swore off Zaxby's thinking they were all horribly managed. Decided to give one more try - in Hermitage on Lebanon. Incredible experience. Night and day. Clean. Friendly staff. Food was cooked perfectly. It was an enjoyable experience. And even though the Antioch, Nolensville Rd and Brentwood locations are more convenient, I will only way Zaxby's when in Hermitage. Wish the Hermitage store could train the others. read more

Never eating here again! The Cashier in the window had an attitude!! They gave me the freaking food like wow. I got home and tried to call the phone and no answer! I dont recommend anyone to eat here sorry. read more

Regretfully, we don't have one of these in Miami. So every time I travel and get the chance to dine at Zaxby's -- I jump on it. Absolutely love the Wings & Things platter. read more

Zaxbys - Wings & Things - Fast Food Near Me - Antioch, Tennessee

Not a bad location, decent staff and pretty good food. Clean dining room area, plenty of parking. The entire area though is a bit sleepy and run down, but this restaurant was very clean. read more

I'm not sure what to say about Zaxby's. First of the staff was helpful and the store was clean. I guess I was expecting something more like Canes or Popeyes. Zaxby's certainly had more choices on the menu than either of those. My wife and I both really liked the Cobb and Asian Zensation salads. However, as a chicken joint, I've got to put it behind Popeyes, Raising Cane's, and Chick-Fil-A. Still, i'd go back. read more

What has happened to this place?!?! Obviously management and corporate don't care anymore cause it has gone to crap... Bad! No ice in lobby soda machine, soda is warm, nibblerz taste like crap... Over cooked and very small pieces of chicken, fries undercooked, bathroom just down right nasty and no TP!! Seriously...just close it if nobody is going to take care of it!! read more

My order was a Kickin chicken sandwich meal. All I asked for was no ranch, they made me pull up to the curb to wait for my food which I waited 20 minutes ....Maybe even more for my food. I later get home to find there is no sauce on my meal nor on my friends wings...... if you're going to take longer than 20 minutes at least make the food decent. Probably won't be back unless the staff gets it together. read more

Customer service is awful. Food is poorly made and they once lost my debit card after charging me for the wrong order. The employees have no idea how to run the place. Go to a different one. read more

This place is managed so poorly. No one knows what they're doing. Good gawd, don't go here.

Was craving chicken salad sandwich. looked this up and decided to try it. they certainly don't know how to make chicken salad unless you want something tasteless. one of the biggest complaints I have also is they obviously never update their website. Why do I want to read items from 2013? Useless information !!!! read more

Pretty bad Zaxbys at this location. Trash all over the floor. Wrong size lids for the drinks. Ordered a salad and they didn't include the dressing in our to go order. They were out of ketchup. How does that happen? Steer clear of this one and drive down the road to another Zaxbys or find yourself a Chick-Fil-A. read more