I visited the steak 'n shake for the first time today. I went for lunch, and instead of going inside I opted for the drive-through. I arrived here at about 12 o'clock on the dot. They were not too busy, and surprisingly less busy than the same time yesterday when I opted to pass because of the wait I assumed I would have. Anyway, I was highly impressed with the service here today. I ordered the Frisco melt and a coffee, and boy did it come out fast. I'd say I was at the drive-through window for barely a minute. The lady who took my money and gave me my food was also quite friendly. I will happily return here for a quick bite. read more

This place is a burger place I went to because I didn't want to eat your "everyday " type burger. The cheeseburgers are good and tasty but the fries to me were to small, they serve those shoestring fries and you may want to eat there if you want it hot and fresh, by the time I got home and I live very close the fries were COLD and so I didn't even eat them. They carry Coke products, so a coke it was! If you want to change it up and not get a McDonald's or Wendy's burger, then this is the ideal place to go to. They do keep the place clean and there is a local bus stop close by as well. read more

Update your hours... nobody ever answers the phone to confirm whether there open or not. It's a gamble whether a steak and shake in Columbus will be open after 9pm. Waste of a 20 min drive read more

Stopped here after my hair appointment for one of their $4 meals through the drive-thru....first time at this location and I am not impressed. I ordered the single steak burger w/bacon (#16 I believe) with everything besides pickles and then a side of onion rings, as well as a half priced vanilla milkshake. Came to the window and they took quite awhile to give me my food and you would think it's because they were making everything fresh. Not. The burger was cold, cheese not even melted, and it had pickles. Bleh. The fries and onion rings were cold as well. Not coming here again; you're a fast food joint I don't have expectations but I'd still like everything to be hot and cheese melting. read more

Steak ’n Shake - #16- single steak burger w/cheese & bacon. Cold...clearly. (I added the fries btw) - Fast Food Near Me - Columbus, Ohio

Drive through is "temporarily closed"??? What a joke! No wonder this location only gets 2 stars!!

Got yelled at by the woman taking orders in the drive thru. Cannot believe how rude she was.

Don't bother!!!The store says 24 hours but after walking a mile to get there we came to the front door which was locked with a handwritten sign saying closed. No reason, lights all on, just closed. My friends and I think we saw the employees sleeping at a booth, so clearly not closed for a real reason, just terrible employees being lazy af. read more

If you want a shake, go somewhere else. We were told they aren't making those anymore. Not only that, the restaurant is full of customers on a Friday night and there is one waitress running the floor, and someone else sweeping the floor while having a personal phone call the entire time we were here. Wait was not bad. But we got our burgers and fries separately, and with 5 minutes between them. The fries were also cold. HORRIBLE! Not worth the time, will not be coming back. read more

What can I say? this is another Steak 'n Shake. Best thing about these places are their milkshakes, which literally take FOREVER to get. This location is right on the outside of the Easton loop, located next to Donatos at Morse Crossing. The inside is still somewhat crowded, as if they expect the cram more people in there than what capacity is. Their food is okay at best - nothing exciting to gush about. Best thing is their milkshakes! But the problem is that it takes so long to get them. We got and ate our entire meals before milkshakes even showed up at the table. Their price is pretty affordable, which is the only plus. read more

Takes forever to get food in a drive thru. Lines unnecessarily long even though staff should be prepared on a Friday night. Garbage

The worst Steak-n-Shake in Columbus. If they are not jacking up your order, they are short changing you! All that and horrible customer service with out a smile. read more

Steak ’n Shake - I wondered why my burger was so dry! Is mgt so cheap they only can't afford a pinch of mayo and ketchup! Gotta do better Easton - Fast Food Near Me - Columbus, Ohio

Super slow service, like really slow. Don't get stuck in line, go somewhere else. I can't imagine it takes more than 5 minutes to make a burger. read more

Awful service and completely uncaring staff. Went there at 8pm on a Friday and they had only 1 waitress and the shift manager. While waiting for someone to actual acknowledge our existence we watch 4 tables get up and leave due to bad service. There were 7 tables that needed bussed and had flys around the food left on the table. Waitress finally came over took our drink and food order. It took a long time to get our order and that was the last time we saw our waitress. When paying the bill at the end the "manager" said "thanks for staying I'm surprised you did" I then told him ya I'm surprised too. He then walked away from me while I paid my bill alone and walked out. Wish I could give zero stars. So awful read more

I'm basing my review on the fact that this is a fast food restaurant with wait staff. I've been to Steak and Shake (including this location) a few times over the years. This particular visit I made the horrible mistake of ordering the spaghetti with chili, cheese and onions (similar to what you would get at Skyline Chili). Words cannot describe how horrible it was. Some of the noodles were cold, while others were hot. Parts of the chili were code and others were hot. It was as if they stuck it in a broken microwave and didn't heat it thoroughly. I sat there debating about whether I should send it back, complain, say something to avoid having to pay for it or get something else. But when I realized that my waitress who had made it clear she did not care about working there or providing me with any type of assistance, I just gave up and paid my bill and left. When I asked for a drink to go I quickly shot a dirty look by the waitress cashing me out. She proceeded to yell across the restaurant at my waitress and instructed her to get me a drink. Funny thing is, I had a coupon for $4.99 and somehow my meal came to $12.00 (drink and a small side fries). read more

There are several reviews talking about the long waits for food and cleanliness (or lack thereof). I guess people don't understand that this isn't fast food (they even have signs stating as much in the drive thru). Everything is made to order. When you go there at 2:00am, after the bars let out, you're going to run into a busy restaurant. The drive thru can take 20-30 minutes. It's not like the staff are sitting around doing nothing. Yes, some tables don't get bussed and the floors may not be swept. Show a little empathy for the servers and cooks who are working hard. They can be short staffed so don't blame them. I digress...I've been coming to this location since they opened. Their food has always been good and made with fresh ingredients. I recommend the steak burgers and shakes. I also love the shoestring fries (hint, get a side of cheese sauce for dipping - it's not on the menu but it's great). The star comes off because they discontinued a sandwich I loved (chicken Frisco Melt) and when I tried to order one as a specialty item I was told they can't do it. You can't make a Frisco Melt with chicken instead of beef and add bacon to it? I was told corporate won't let them, which doesn't seem right considering everything on their menu is customizable. Anyway, if you're looking for solid burgers and fries you could do a lot worse. If you want everything immediately there's a McDonalds next door. read more

Steak ’n Shake - Double bacon cheeseburger and fries. Classic. And really good. - Fast Food Near Me - Columbus, Ohio

Went here today for a Nutella milkshake. The lady at the drivethru sounded like she hated her job got my milkshake and took a sip. It was awful! The cup was halfway full with milkshake and the rest was disgusting whipped cream. I actually got sick from it. I won't be coming here again! read more

A burger and shake, how could you go wrong. Yes, it goes wrong in many ways. Upon entering I feel the grease floating in the air and see it on everything. The wait staff is always horrible but today, it was rather unexpected. It was great service. The shakes feel like I am eating a large soft serve ice cream with toppings. The fries are dry and thin. The burger was cooked on a greasy grill top and that is yum all the way. Melted cheese and colorful lettece and tomato on top. That is why this place gets 2 stars. Not a fan but this isn't my idea of a good meal either. My 13 year old son enjoys it occasionally which brings me randomly here. read more

If I could give this place a zero I would. Place is dirty. Seriously dirty. Took 10 minutes to get someone to acknowledge me at the counter. I placed a take out order. 15 minutes later I was asked what I was waiting on. It was only then that my order was even put on the grill to cook. Staff is rude. One waitress handling the whole dining room and cash registers. She was ignoring everyone especially those not her race. Many walked out after being completely ignored. I will not visit this location again. Ever. read more

I forgot how good Steak and Shake was. A perfectly good burger with hot crispy fries all for $4.00. If you are shopping at Easton and want to munch on an inexpensive but tasty meal, give it a try. read more

Sooooooooooooooooo dirty!!! My son & I walked in yesterday around 7:30pm. After some hard core shopping at Easton we needed a shake!! We walked in and the first thing I noticed was that they were not busy but had hardly any clean tables. Stacks and stacks of dishes and trash littered the tables (EWWWWW). We get seated at 1 of the very few clean tables. The server was very nice and took our order promptly. He even brought us waters without us having to ask. When the shakes arrive he asked who had which, the only thing was is that he confused the shakes. The one he said was the Snickers Shake was actually the Reese's Peanut Butter Shake and vice versa and because my son is a germaphobe, once I took a drink & realized they were confuses he wasn't switching because I had contaminated the shake. Even though the Snicker Shake was good, I am a die hard peanut butter fan and was sad I couldn't drink my Reese's Shake. read more

Super slow had to wait almost an hour for 3 drinks. This steak and shake is rediculas totally never coming back. And super rude to customers. read more

So disappointed in this location. The food is not as good as other locations. Restaurant is dirty as well. This is the closest one to me so please clean up your act. read more

My family and I eat here all the time! Great food and great service! Try the salt and vinegar fries!! Yummy!!

1 Star only because I can't give Zero's. Had double steak burger and it would only be eatin' again if it were the last meal in my reach. read more

Since mom taught me its best to say nothing at all if you don't have anything nice to say, I will keep it short. And to be fair.....I can recall one pleasant visit where the burger and service were good - but unfortunately the last couple of visits weren't the same experience. Service is four out of five times, not just bad but "wtf is going on here" bad. Ex. I honestly think the employees have a game to see how long they can let folks stand at the door waiting to get seated (mind you - plenty of tables) as they walk around and pretend not to see.....then the same game when its time to pay the check. You will at least have plenty of time to figure out what you want before your order is taken but forget refills all together. Beans in the chili on the chili cheese dog killed it for me. The floors seem to always be dirty. read more

I wouldn't usually rate a fast food place but I've had good experiences here. Another problem is how do you compare a four star experience at a fast food joint to a four star experience at a steakhouse? I guess we have to assume all reviews are relative to their respective category. Anyway, if you're on the move you can't go wrong with a bacon and cheese double with some fries. A little more expensive but much better than any other drive through in my opinion. read more

Went with daughter for lunch. They were surprisingly busy for a Monday afternoon at 2:00. She had the double cheese and had no complaints. I had the new Cajun double which had a good flavor (Cajun spices sprinkled on patties and top of bun). She ordered a milkshake which took 15 minutes to get. All for $10.00. Not bad. read more

Joined mid day Saturday with the family. The other 6 people in the party had already ate. They transferred us to a bigger table once we showed up. Then the server disappears for 5 minutes... finally comes back and takes food and drink orders.... (which food was just one sandwich and 6 milkshakes, 6 waters fyi) Then doesn't approach the table again till after the sandwich is already delivered! Still never got the waters at all during the visit. Love the location and even though it is not a big place, the staff are never prepared and act like they can not handle it. The food is good and cheap. But it does not make up for the poor service. read more

Really bad service. Only reason I am giving it 2 stars is because the food came out quickly. Our shakes, however, did not. These were finally given to us 15 minutes AFTER we were done eating. And no one even checked on us. Will not be returning to this location. The least they could have done was take the shakes off our bill. read more

Waited 45 minutes for my food. Then I got the wrong food after it sat in the window for 5+ minutes. Not sure whose fault it was; I think the place is just poorly managed. There were plenty of servers but the manager didn't help when they had a rush. Not worth spending an hour in a chain restaurant when you can pick up the same junkfood at a drive through. PS don't get the salt and vinegar fries. They just add more vinegar flavored salt. read more

I had an absolutely awful experience here! There were 10-12 young people loitering in the restaurant. They acted as if it were there personal hang out. I did not notice any of them buying food. They were using foul language in front of my granddaughters. When I said something to the young "lady" she left but was waiting for me outside and threatened me to the point I called police. read more

The sign says they are open 24 hours but then the doors are closed. When we tried to go in, a worker walked out to tell us they are closed. If they don't want to be open 24 hours then they should update the sign and their hours online. read more

It was so dissapointing....after seating in line on the drive thru for 10 minutes we get to the ordering board and no one answers and all of the sudden a back door opens and a lady comes out saying: Sorry folks we are closed because we have NO staff....That is really not the customer's fault...they are a fast food open 24 hrs...they should have taken measures because of the holiday...I used to love this place...but no more... read more

Set inline for 62 Minuets waiting on my food! I waiting that long to not even get the right order then to get attitude from the worked when I told him my order was wrong. I left with out even getting my sides for my 4 for 4 mean. Worst steak 'N shake in town, state and country. Hell probable the worst in the World.! Never going back and recommend no one ever going to it, unless you want to wast half your night in line waiting for shit food that's not even made correct. read more

Had to wait too long for everything. After waiting a few minutes to be seated, the manager said she would be right with us. We waited some more, and she never helped us. Another woman seated us. We had to get our own menus. We ordered our food and glasses of water. It took forever to get our waters. Food, however, didn't take a ridiculous amount of time to come out. My had husband ordered the turkey club without mayonnaise, and then my husband was served a turkey club WITH mayo. We didn't mention anything because we didn't want to have to wait an eternity for another sandwich with no mayo. We were also given a bottle of ketchup with god-knows-what-kind-of slime on the bottle. No one was at the cash register when I went to pay. I'm not sure how long I waited for someone to come take my money. The waitress didn't get much of a tip. We won't be back. read more

This Steak 'n Shake is the most disgusting, poorly maintained restaurant I have ever been to. The floors, walls and even ceiling was covered in filth. It was absolutely disgusting to sit there and eat. The burgers and milkshakes are usually good and that's why I came here, but the filth of the place was stomach turning. Not to mention the disgusting crap floating in my ice water? PLEASE, get someone in there to clean and manage better employees! They need a cleaner place to work. read more

Waited in drive-thru line 15 minutes because of Covid. When I got to the window, I was told it is store policy not to take 100 dollar bills. A 100 dollar bill is all that I had. That's fine. I went to the grocery store and bought a pound of hamburger for less than what my meal would have cost. Hey, if you don't want my money, I'll spend it elsewhere. And the next time I'm hungry? I won't stop there. I'm sick of being jacked around by corporations and their ridiculous policies. read more

Floor was flooded, our shoes were wet. Slow service, food was decent, shakes were 1/3 empty.

Extremely slow service inside the restaurant. Ridiculously slow. We almost walked out multiple times.

Terrible service, took an insanely long time! Tried twice in a week, same thing had to leave before eating