We ordered yesterday online and my husband went to get the food, the staff was rude and almost yelled at him when he was in line for the pickup and the food was ice cold, both burgers, fries and onion rings. He got to the store right within the time that was given but didn't want to deal with the rude staff so he just took it and left. I will never go back and please do yourself a favor and do not eat here, it was so disappointing. read more

To quote me Bill Murray on the organization of things (not the staff themselves u understand) - 'There's something wrong with us. Something very very wrong with us. Something seriously wrong with us.' The train has completely left the tracks. Not my problem to figure out the whats or the whys. food is cheap and decent for the price. Id rather pay more and get more tho. 'There's something happening here/ What it is ain't exactly clear' Cow-abunga indeed. read more

Food service and ambience was excellent just don't like that they're not normal waiters you have to order everything on a kiosk

We went to try their Double Prince Royale. My brother-in-law raves about it. The day we went there was a sign on the door "help wanted". I should have known better than to go in. Most of the tables were occupied and most did not have food in front of them. Not a good sign. The wait time was not as bad as I anticipated but it still took us an hour & half to get out of there. We could see the staff was hustling and everyone was very pleasant especially considering their obvious short handedness. I hope management appreciates the staff they have working for them because they are heroes in what could have been a bad experience. For a burger and fries, you can't beat $4.99. Obviously their "money maker" is their shakes that are good, but spendy. However they do have a happy hour for their shakes, from 2-5 pm, and that helps the cost. However, management really needs to work on hiring more staff. The "hole" shows. read more

Mad props to the night crew. They're the bomb digity. Nice, polite, and the one lady even went an extra extra mile and gave me a menu twice when I was at the drive thru as in she came out of the restaurant... Thanks a lot read more

Steak ’n Shake - The drive thru window lol - American Near Me - Downers Grove, Illinois

There was very little flavor to our double steakburgers. Also, the burger patties have definitely become smaller. With the oversized buns, you have a hard time remembering that you actually ordered "double steakburgers" that do not even fill the bun. Very disappointing. read more

Worst Steak 'n Shake location in the country. Where to begin.... from waiting 10 minutes to be acknowledged by ANY staff while waiting to be seated in any of the empty tables or ample unbussed dirty tables.... To waiting an HOUR for food to arrive. Watching every table seated after us receive their food before us? We didn't order Coque Au Vain.... it was two burgers and fries. Frisco melt.... ICE cold. Garlic burger- zero flavor at all. Nothing but a party and cheese w/ supposed garlic butter. No ketchup on table. Hunted down our own, turned out also an empty bottle. Should have just left but wanted shakes.... those took another 20 min Indifferent teenage staff with no managerial presence makes this place utter chaos If you value your time in life, go elsewhere. read more

I was in town and went here with some friends because it said you guys where open till 12. it even says that on this yelp. when we arrived no one helped up at the drive through not even to tell us they where closed. you have a big sign saying you close at 11??!?? WHY DOES ALL ONLINE SAY YOU CLOSE AT 12. FIX IT read more

The service here blows! Waited forever for a seat, when we finally ordered we had to ask if our food was done-- surprise it appeared, unfortunately it was wrong. Waiter was too busy talking to the teenie boppers at another table to pay attention to his job. Asked for the manager and he replied "she told me to clean tables ".... almost every table in this joint were dirty! When the manager finally came she remarked she didn't tell him that "for the record". She said she'd talk to him... it was obvious she did because he walked by and dropped the bill on our table never to be waited on again. What a joke!!!! read more

If I could give this place 0 stars I would. The last time we were in there, we were there for 1 1/2 hours before we were through. Got our shakes 20 minutes after we were done eating. A guy sat down near us, and finally said: " I have been here for over 10 minutes, and I can't even get a glass of water." And yet, a server's friends came in and they got their order in minutes. People were in line at the drive through, and pulling out and drove away. Workers were in the line of sight arguing with each other. I had to wait at the counter ten minutes to pay, and the cashier finally said: Here's your receipt. Go. We have been top other locations far better run, but when I called to complain the district manager was like yeah, yeah, I'll get back to you and never did. Off to SmashBurger we go! read more

Ok not gourmet but stick to the following items and it is a value Steak burgers chili fried chicken salad and shakes and malts Best shakes and malts of ant ff chain better than Culver's better than Freddy's better than in and out burger In fact burgers are better than Zin and out burger read more

Closed when hours on door said they should be open, and it's not the first time! Lost several customers today over it. This locations been sliding downward for quite a while! read more

I have never had worse service in my life. DO NOT COME HERE. I only ever bother to leave a yelp review if I love a place, but I will make an exception to make sure nobody ever has to experience these absolutely ridiculous "servers." My friends and I stopped in for a quick shake, and we legitimately had to wait over 10 minutes just to be seated. Most tables were empty, but nobody could even bother to acknowledge us. Once somebody finally paid attention to us, he just pointed across the room, refusing to show us to our table. All of that would be fine, but we then had to wait another 15 to have our orders taken and then 20 minutes to have them brought out to us. Nearly an hour after entering, we were only finally getting our milkshakes which were decent, but NOT EVEN THE ONES WE ORDERED. We had to ask for our check as soon as we saw our waitress who only emerged from the back of the restaurant 30 minutes after first bringing our shakes. We then stood for 10 minutes before an employee, Mike, finally took our payment. This was the worst part; Mike was as rude as any person I've ever had the displeasure of meeting. He treated all of us like we were a huge burden and repeatedly treated us like imbeciles, making rude comments while we tried to work their non responsive credit card machine. LONG STORY SHORT: Incredibly slow and rude service for average milkshakes that weren't even the right ones. read more

Boyfriend brought me here with the expectation that I'd like it but not love it. He said fries were disappointing, which they kinda were but also werent. Let me give you the skinny: I FUCKING LOVE THIS PLACE!!!! I mean $4 for any meal. ANY. MEAL. So if you gave this place a bad review, shame on you. Prices rock. Food is SO GOOD!!! and $3 milkshakes! WTF! I ordered the triple stack meal with cheese, and a brownie milkshake. Mmmmmmmmmmmm to the max!!!! Also tried some onion rings which were delicious. They send out coupons in the mail which makes it even cheaper. I was bloated all next day, but totally worth it! Try it out! read more

We arrived and were seated immediately. Then we waited and waited and waited some more. Finally we saw the guy who sat us bringing out food for another table then rush back to the kitchen. He brought out more food for another table, this time I made eye contact with him and he said he will be with us in a minute. At this point we have been waiting 15 minutes with the restaurant only having 4 other tables of customers. We waited around another 5 minutes and he was nowhere in sight. We checked by the counter to see if we could place the order there but no one was there so we left. 20 minutes with only 4 other tables and the server can't even be bothered to take a drink order. Very poor customer service. read more

Ordered on Uber Eats. They cancelled my order a half hour after I ordered. So they made me wait a half hour for my food and then cancelled. Very annoying. Terrible service, will NEVER order from this location again. Thanks for wasting my time. read more

Steak'N Shake is popular casual dining/fast food restaurant located off of Ogden Avenue in Downers Grove. The first thing to comment on is the service here. It took me around 10 minutes after sitting down for someone to actually come and ask if they were ready to take my order. Now if it were busy I would have been fine with the wait, but they weren't particularly busy at all with at most 1/4 of the tables and booths in use. Once I was finally able to I ordered the Chicago style hot dog, being a big chain I didn't come in with high expectations for this hot dog. As I pulled open the menu I thought to myself "How can this possibly be worse than the Sonic Drive-In Chicago style hot dog". Well, I was about to find out. For starters it doesn't look like a Chicago style hot dog. It has a non poppy seed bun, the hot dog is cut straight up the middle so all the juices and flavor soak out, the type of pickle used is a far cry from the pickle spears or slices used, the bun itself seems grilled so it's hard, and there's no attempt at even distribution of condiments. The question is, how did it taste? Well quite frankly it tasted even worse than it looked. The peppers included were way too hot, the hot dog sausage itself had an odd flavor, the relish used while the right color was too sweet, the pickles just added to the sweetness. This hot dog is flat out awful. I wouldn't say this is the absolute worst Chicago style hot dog I've found. But it's right towards the top. Avoid the Chicago style hot dog here, it's not even worth looking at the menu picture as it will ruin your appetite. read more

Steak ’n Shake - Chicago style hot dog - American Near Me - Downers Grove, Illinois

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This 2-Star review is complicated - the issue with this location is that I love it and hate it at the same time. I love Steak and Shake in general because the food, for being fast food, is fantastic and deserves ten stars! But the service, especially at this location, is just horrendous. The food at steak and shake is amazing, considering that over half-of-the-menu is under $4! Their burgers are very flavorful, and they offer premium toppings such as eggs, guacamole, and fried onions to spice it up. Shoestring fries are the side to go with - and if you want something different, try the "Sea-Salt and Pepper" topping on them. They offer every flavor for shakes you can think of, plus have other desserts (but, it's Steak and Shake - you have to get a shake!) In order to fully appreciate the burgers are, you However, the service is the exact opposite for what Steak and Shake stands for. Literally, the service is probably the worst I have ever gotten when I go out to a restaurant (fast food or pricey.) I usually don't have problems getting seated, but have seen many people stand at the hostess stand and leave after ten minutes of being ignored. The drive-thru will get you your food in five minutes, whereas it will take almost an hour at times to get while dining in. I understand they are busy, but I see many employees, during peak-times, sit behind the soda fountain and do absolutely nothing. If you are managing this place, you need to have people focused while doing their job. Only one waiter has convinced me to keep going back to this location. During slow times, I will see tons of tables (at least ten) not being bussed by the staff, to just have that cause seating problems when the foot-traffic does pick up later on. I, on one occasion, have even had one of the managers accuse me of being a drunk. That was NOT OKAY. Like I said, this review is complicated. The prices are great, the food is tasty, and the shakes are the best around. However, if you want great service, look for another location. read more

Worst food poisoning I and my friend ever got from fast food. You know - the minute it starts - everything tastes like you are eating aluminum foil. We should've noticed when the chef or line cook whatever they call him was sneezing up a storm in the kitchen. The waitstaff is always nice - don't get me wrong - it was the way the refund or apology never happened and Discover would not let me refuse the purchase. It was $15 lousy bucks and Steak N Shake corporate in downstate Illinois would attempt to call me at the weirdest hours and when I would call corporate back - I never got a response. I contacted DuPage Health and told them that we got sick. Hopefully some feathers were ruffled. Note: This happened about 6 years ago - just want to say that I have been Steak n Shake free!! read more

Did y'all know that cookie butter shakes is a thing? I sure didn't. It's apparently a holiday thing, and once the holidays are over, I'm going to be one sad ginger ninja. That is if I can still fit in my car to drive over and get one. Maybe I should walk instead. Maybe it's far enough to burn off at least a few of those cookie butter shake calories. Um. Where was I? Oh yeah. Steak 'n Shake. This location is not without its problems. The drive-thru always seems to be backed up. And the food is hit or miss, honestly. Most of the time it's decent, but last time I came my frisco melt was burnt and didn't have nearly enough sauce, so it was basically a dry burnt sandwich. Cuz you know the "steakburger" they put in the middle gets smaller each year. But on the upside, my puggles have no complaints. I bring them with for a shooter of their own, and they at least leave with a smile on their face. Oh who am I kidding? So do I, because I always get those damn cookie butter shakes. And there's usually a coupon in the weekly mailer so my wife gets one too. Win, win! read more

This is the worst steak and shake. It takes them 15 mins to be ready for you to order at the drive thru & they seem to think it's okay to give you an attitude after you've been waiting for so long. Do yourself a favor and go somewhere else rather than waste your time here. read more

My dad orders breakfast tacos every sunday morning before church. He has been doing it over a month now. We normally get sausage egg and cheese and at this location, the people are rude they hung up on my father while trying to place a order over the phone. Now we have this, egg and cheese tacos which seem to have been done intentionally so that we stop coming in on sunday. Wont be ordering from here anymore as they wished read more

Steak ’n Shake - American Near Me - Downers Grove, Illinois

Typically very good. I've only got their burgers (They supposedly prefer them to be called 'steakburgers' at least on their commercials, heh) I've always been happy with their food. I've usually been through their drive-thru, but went inside once, and they have very polite waitstaff. You don't stand in a line in front of five or so cash registers where maybe one is being used. They bring you a menu and all that, it's still fast food, and at fast food prices, I guess the only difference is that you could leave them a tip, but perhaps not a big one (tip) since they really only refill your water or whatnot... This location is open 24 hours, I think that includes dining inside. read more

I came here with my sons and grandsons for Father's Day about 2:30pm, we came into the store that was extremely dirty, trash all over the floors, tables hadn't been cleaned next two us the entire time we dined. Waiters were to busy joking and playing in the back, not addressing this mess of a business. I normally visit the store in Rosemont, IL, and I must say it's clean and has much better service. I don't expect top quality service from a fast food place, but I do expect to eat in a clean restaurant. read more

Steak ’n Shake - American Near Me - Downers Grove, Illinois

I haven't eaten at Steak n Shake since my drunk-night college trips back in the day. I'm proud (and slightly embarrassed) to admit, I can still hang until 2am and make these drunken visits. Go me. It's shitty, greasy food and that, my friends is exactly what hits the spot at 2am Sunday morning. If there is no alcohol in me, you better believe you won't find me here. Blech. read more

Let's just say I was really looking forward to my meal until I arrived at the Drive Thru. The person who took my order tonight was rushed and kurt though the restaraunt was not busy. Then when I pull to the window to get my food, the cashier has long which was not in a ponytail or in a hair net...Ewwwww. I then pay and say thank you with no response in return....Rude! Now to my food....burger was good, fries were cold and not seasoned and my sweet tea was not sweet. Also after eating a garlic burger, I needed napkins and a yummy sweet tea to wash it down in which I did not receive either of them. That meal that I was so excited for really got ruined. read more

Went through the drive thru only to sit there for 5 minutes while the owner looked at his building. Should be more concerned about customers then looks. When I expressed my frustration he didn't want to hear it...poor service for poor food. I said you just lost a customer...he didn't care read more

Do not come here at night unless you want to wait 2 hours for a simple burger. They have serious problems meeting the simple demands of customers. It's not a good idea to come here. Stay away, please, stay away. read more

Who doesn't love Steak'n Shake? They now have a few new things on the menu, including breakfast tacos and cinnamon rolls. I love that I can get breakfast (as long as you are there before 11) and the husband can get his bacon double cheeseburger. I often get the biscuits and gravy, but I also love the pancakes and egg plate with bacon. And, don't forget the normal size glasses of orange juice! No shot glasses here - hooray! read more

Horrible. Went through the drive through and waited 20 minutes for someone to take our order. Then we waited an extra 30 minutes for our food at the window. They got our order completely wrong in the end. I couldn't believe how bad this place screwed up every single detail about our visit and food. We will never come back to this location. Understaffed, apathetic employees, and food we ended up not eating because it wasn't anything close to what we ordered. read more

I can only give this one star even though the burger was pretty good. This location is very dirty and the service was less then poor. The wait staff is very dysfunctional and management should be replaced. It was pretty comical watching the wait staff try to clean the tables and serve the customers at same time. I would of given this location a three because of the food, so the 1 star shows had bad the facility was and the service. read more

Tried the carhop and it was an awful experience. I ordered 1 cheeseburger and fries on the app at 6:27pm. I chose to pick it up in the carhop since that is where I was parked. After waiting 15 minutes (the app said 10 minute wait), I called them. No answer. Keep in mind the dining room was closed due to Covid even though all other indoor dining is open. I called again after waiting 20 minutes. Still no no answer. During this entire time maybe 3-4 cars went through the drive thru so it's not like they were busy. I called again and after over 100 rings and 30 minute wait for my food they finally answered. Now the drive thru was getting packed. At 6:57pm they brought out the food and of course it was ice cold. I told the worker who brought it out it was cold and to remake it. He pretended to ignore me and went back inside and locked the door. Unbelievably rude. No apology for the wait or terrible service. I really hope they go out of business. Should have went to Five Guys instead. Even McDonald's has better service than this although not by very much. read more

From the beginning, terrible experience. One poor guy running all of the tables. And one rude giant, who seemed to be the manager, yelling and bossing everyone around. And also complaining blatantly about her job!! Never got water. read more

I have been to this location a few times already and I must say that it is time for a review. First of all, I have always loved Steak 'n Shake ever since I have tried their burgers and shakes back in St. Louis. With high hopes, I found a Steak 'n Shake close to our apartment and decided to venture out hoping that my expectations will be met or better yet, exceeded. The first few visits went ok. Food was good, shakes better. The service was alright and I did not notice any stray hairs nor felt anything that resembles the sliminess and stickiness of spit so I was happy. The most recent visit was not that good of an experience at all. It was a late night trip with my girlfriend to satisfy our late night hunger (mostly my hunger.) Anyway, I distinctly remember ordering a chili, a burger, a large order of fries, and lemonade. When my chili arrived, the noodles were cold -- fresh from the refrigerator. The sauce was barely even warm. Guess they didn't warm it enough in the microwave. I should have just sent it back. However, the thought of having unwanted spit or boogers in my food terrified me so I maned up and ate my chili. Burgers came out good as always, fries were alright. The night would have been better and maybe I could have enjoyed my cold chili if only we had a different waitress. Our waitress was less than a saint. She gave us the vibe that she did not want to be there at all and she made sure that we, the customers, felt it. She was very unpleasant not just to us, but to the other tables she waited for as well. My girlfriend usually does not complain when it comes to bad service (because I speak up enough for the both of us) but this was a different situation. She was the one who was unsatisfied with her service which is a record since she is the one who tells me to shake a bad service off. If it was bad for her, then the service was indeed horrible. I also noticed that a lot of tables haven't been cleaned and was sitting there waiting for christmas. They took their time to clean them which was really disgusting and unappetizing. This happened not only once, but to every visit in this Steak 'n Shake. So as I close this review, I can proudly say that we will never come back to this Steak 'n Shake and if you are smart, you will avoid this location too. read more

Don't come here at night. I sat at the drive-thru window for 15 minutes at around 12 am (their website says they are open 24 hours) and no one answers, so I drive up to the window and this girl grins at me while she rolls the blinds down in my face. Eventually someone who looked like the manager begrudgingly showed up at the service window and I asked if I could order, and she rolled her eyes and muttered something about the drive thru being closed. I wouldn't have minded if it weren't for the attitude. Even though the burgers are good, it's not worth being treated like dirt for it. read more

I'd love to say I had the opportunity to try this location but the last 3 times I can't even make it to the menu to order!! The drive thru is sooooo slow. I've given up each time. The cars just sit there. I have to drive away. After I reading other reviews I see I'm not the only one. Corporate needs to step in. Go to McDonald's. Get a cone. read more

I ordered that 4 for $4.00 deal and it was great did the double cheeseburger, cup of chili and drink it was during the snow and cold weather so there wasn't a lot of people in there so we got our food quick the Cherry Coke is my favorite drink there and the burger was good read more

Seeing as I recently moved to the city, this used to be the closest steak n shake to my neighborhood. I fricking love steak n shake for 2 reasons, the most important being their frisco melt, its so damn good. It might sound weird but the frisco melt is just a patty melt with thousand island dressing on it, its honestly the only thing that ive ever eaten there. The other reason I like steak n' shake is im pretty sure that they are open 24 hours..somenights after a long night drinking downtown we used to make the trek out there for a frisco melt..and it was always worth it. read more

Had a great 2 burgers with my 2 daughters (corn dogs bites for the youngest), 3 excellent Milkshakes a M&M, Mint Oreo, and a phenomenal Cinnamon Toast Crunch all in all a great last minute family dinner night out read more

I've worked at the Darien location over the past three summers, so I know the Steak 'n Shake company pretty well. I don't know much about the Downers Grove location, but I couldn't find the Darien Steak 'n Shake on Yelp. Steak 'n Shake is super casual, and grabbing something really greasy and a shake at 3 a.m. doesn't really get any better. Check out the Frisco Melt or a steakburger, and you have to have a shake. My current favorite shake is the strawberry frozen yogurt, and I put hot fudge in it. (So much for healthy...) Check out the dessert menu also. Although the shakes rock, the brownie sundae is also really, really good. Oh, and make sure to tip your server well. ;-) We work hard for you guys! read more