If I could give this place zero stars I would. Waited 10 minutes or so at the door before anyone came over to seat my family and I. Sat for 20 minutes before my husband got the manager because nobody came to take our order. Multiple waiters/waitresses walked passed us- nobody looked like they wanted to be there and it definitely showed! Honestly THE worst customer service I have ever seen, and I love Steak & Shake! Multiple people left because nobody came to take their order- it's like none of the servers wanted to make money. My daughter had a kids grilled cheese, the bread was stale and hardly any cheese. It was very pathetic. I would save my money and time and go some place else!!!! You will be VERY disappointed. read more

Worst service ever, empty tables not bussed whilst people wait in line. No hostess, adding our own names to the list. Get seated wait 15 minutes for server even to show up at our table despite asking twice. No apology for the wait when the server entirely did show up after the second time of asking. This place needs management who care and can run a fast table turnover restaurant. read more

It only got one star because I had to but if I had a choice it would be -5 absolutely the worst place I've ever been to Bryce came out cold food came out all wrong I'm here only because my son graduated Navy Boot Camp and he wanted a burger not happy at all also ordered a chili what I got was a bowl of soup with beans read more

Steak ’n Shake - Fast Food Near Me - Gurnee, Illinois

Where to begin...waited 5 minutes to finally place our drive thru order. Get to the window, cashier forgot our shakes, then asked what they were again. Get the shakes home, they are still not the right flavors. I'm done with this place for good. read more

I've been to this location on several occasions passing through town towards either Chicago or Milwaukee. The service was awesome. Our server Char was stellar! She was very attentive and the most friendly ever! The food was delicious as always, thanks cooking staff for your hard work! The restaurant was clean and presentable. If you're in the area craving an all American meal stop by steak and shake for a very affordable meal for $4. read more

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Went to this place tonight at around 8:30 PM to grab some late night eats. Ordered a total of FOUR items, and only got three plus an entirely different milkshake. The drive through attendant seems to be disgruntled from the tone of her voice. We didn't bother going around again due to our schedule constraints. The place wasn't busy at the time as well. Please evaluate the condition of your staff members, and see to it that their needs kr concerns are being addressed in order to alleviate the lack of proper customer service and decency. Thank you! read more

The food is great. The value is even better but they could improve on their portions. The service is OK, some waiters are the nicest people ever and there are some you really hope you don't get stuck with. Every time I come into Steak-N-Shake, I haven't experienced a bad visit (knock on wood). Everything was near perfect and was delicious. Plus, it's fast but it isn't fast food. It's a casual sit down but a fast food speed, which is great for those who are on the go. I, myself love this place. I don't know why but I do. I would eat here more often if I could but the calories would be packing on. A little recommendation - Campfire S'Mores Milkshake and the Triple Bacon Burger.. The best combination I could ever ask for. Oh, and don't forget the fries! :) 4/5 stars for this one! Improve the service a little bit, increase portions and clean a little better and you have stellar restaurant! read more

DISGUSTING! The rest rooms hadn't been cleaned for the entire day- paper towels & feminine products on the floor. Dining room floor hadn't been swept- napkins, food under the tables. Extremely long wait for our order. When it finally arrived they gave us another tables order too. This place needs a close corporate review before someone gets sick. read more

I went here last night 9/31/19 and it was so packet. We where seated right away and ordered our food. We got burgers and two shakes. Our waiter told us that our shakes would take a bit but he would get them ASAP. 10 minutes later we got our food and enjoyed our time. When we where done where where still waiting on our shakes. Our waiter was super sweet and kept apologizing for the wait. After 20min I decided to go pay while we waited. I asked the check out girl for a discount because of the long wait she rolled her eyes and went to talk to the manager. She was extremely rude! She told me "we can only take one off because you knew the shakes where gonna take a bit." I kept my calm even though she acted very unprofessional. We finally got our shakes and left. read more

This is the closest Steak n Shake to my home! Every time that I come to this location, the staff is always friendly and my food is ready is a timely fashion. Love it! The food and the shakes are very delicious and are priced reasonably. read more

I luuuurrrrrvvvveee Steak N Shake. But this location is sad and busy and dirty and the only I reason I go is because it's the closest one we have! Listen, skinny cheese fries covered in warm, gloopy processed cheese food and a banana/chocolate side-by-side would likely be the meal I ask for on Death Row, but this particular location is just really one to be survived in your pursuit of the delicious goodness. Since they closed the ones in the Milwaukee area, we take advantage of the Gurnee one pretty much any time we head into Chicago. And it gives us our fix. But the frills are non-existent. The waitstaff always seems harried and overwhelmed, you get your shake well after you've gotten your meal (seriously, buy another shake mixer gadget thingy) and there are always sketchy folks and screaming children (I'm looking at you, Evangelical old man in the crazy suit). But I will go through all that in pursuit of an occasional fix. So I guess it depends on how bad your jones is, right? read more

I come here only because of their coupons. But then again, their prices are already on the lower end that having coupons really doesn't save me a whole lot anyways. I look at Steak 'n Shake as a tiny step up from McDonalds/Burger King. They have a diner feel to this location, where you have to wait for them to seat you. Once seated, someone will come and take your order and within 5-10 minutes you are served with your meal. I think they are pretty efficient with their service, and the food matched up with the expectation I had going in. I do not care for their thin 'n crispy fries, but that is just my preference. They do have a pretty decent burger selection, and chicken options that prevent from tiring out from order the same meal over and over again. read more

I see a lot of low reviews but at Steak and Shake you get what you pay for and being open 24 hours makes this place awesome. $4 menu of amazing hamburgers and fries and other goodies are all good. I won't eat McDonald's crappy processed hamburgers anymore so when I need a late night meal ill drive the extra distance here. They have a cheap midnight to 11am breakfast menu that's really good for the price. Again, if this was Burger Bar or another high end hamburger joint I'd give it one star but this is Steak and Shake and the prices are reasonable and the food is perfect when I need a 2am snack! read more

Food is usually good here! The service is slow usually every time I come here. I usually have to ask for my refill of drink. I order different sandwiches every time I come here tasting great! If you are in a hurry to eat, don't come here. Lots of people come here to dine in which they do not have a lot of tables to handle everyone. I see a long line for the drive thru cause the cooks have to cook your order fresh as you wait. It's quicker to come inside to order to go!!! There is not enough servers usually here too! I come for the food at a great price, not the service!!! read more

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Right next to Gurnee Mills is not easy. The staff here is courteous and pleasant. Food was great. Nicole was one of the best servers I have had at any restaurant. Kids had a good time and so did mom and I. read more

Steak ’n Shake - Cup of chili with fixings - Fast Food Near Me - Gurnee, Illinois

Good cheap food. Best shakes ever!

The service is terrible. Waiting 15mins at the table and had to ask hostess who our waitress was. Waitress never checked back in with us.

Probably the longest I have ever waited for someone to come greet me. If it weren't for me and my friend waving someone down, we would have waited 20 plus minutes to even get served a drink. Good food, not great service what so ever. read more

This is probably the worst steak and shake I have ever visited waited over an hour on a Sunday early evening to be seated. Two adults and a child . Tables were left dirty . Which only adds to the waiting for a table. Then add in slower then molasses on a below zero Illinois winter day. Mind u it is July and in the 70's out. Only three waitresse. They all are moving slow the manager on duty is hiding in back after only cleaning one table . There are still people waiting for a seat even though there are five empty but filthy tables . Never again I'll stick to the mchenry Illinois steak and shake. Corporate need to make a impromptu visit the bathrooms are worse then the ports potties at a great full dead concert read more

A chain fast food joint. being a non-local I can say that I have never gotten the concept of this place seeing as they cant do both at the same time, either make a good hamburger or make a good shake. Ok the whole "Steak" part is just a naming bit as most of their sandwiches are just burgers. My major complaint upon first trying them was that they did not have pickles but a vastly inferior substitute in relish. A really big change in taste and one I did not like. Last time I tried one of their shakes I will have to admit it was very thick and tasty. However I have sat at their drive-through for 10 minutes which really negates the whole concept---yes there is a sign explaining this. I have eaten at this franchise a number of times over the years in various locations and have come away every time wondering why I ate here, I have reached the point of never again. After viewing their "value menu" I think my arteries just hardened by 10 years even though I did not eat anything from it. read more

Without a doubt the worst location i have visited. Restroom is dirty. Service (or lack of) is horrible. Went one time for a shake and waited 30 minutes. The second time i went, the server never checked on me after i got my food. I had to go to the register to get my bill so i could leave. For those late nights when i am hungry and nothing is open, i will just go to bed hungry. read more

I find this chain to be Friendly's meets 5 Guys Burgers and Fries meets a younger sibling of Johnny Rockets sans the dancing and music. Bright red and silver decor with the smell of burgers sizzling on the grill and packed with people. Our waiter was the best and my son, who is in the military, had his ice cream paid for by one of the nice customers.....so .....yay! First, the menu...wow, unbelievablely cheap prices here. $4 for a burger and plate of fries? Did I die and go to heaven? Various hot dogs with toppings, including the Chicago hotdog, are also listed on the menu as well as shakes and all kinds of sundaes. And these are BIG sundaes. Plus another nice customer gave us a coupon for a buy one, get one free ice cream sundae... I need to go on a diet after my vacation.... read more

This was absolutely the worst service I have ever had at a restaurant. I was there with about.. 6 or 7 people including myself. Before even ordering we ordered waters. It was around 2am and they were pretty dead. There were 2 other tables in the restaurant with people at the time. They took our orders. We all got food and shakes. A really really really long time later our food came. We never got our waters. The waitress said our shakes would be there in a minute. So we didn't care about the water anymore- because we'd have our shakes. We ate and it was good and stuff but we were all extremely thirsty during our meals and she never came back to the table to see if everything was okay. About a half hour AFTER we finished eating our food the shakes came. By then one of the people at the table had left to pay his bill because no one wanted to sit there all day waiting for her. I guess the drive through was backed up or something because the waitress and cook were yelling at eachother about how he only cooks (because she was way behind). She was the only server working and clearly couldn't handle it. I don't want to say she was awful because she had to do everything herself. But it was a pretty bad experience overall. I went to the Steak N Shake in Elk Grove Village the next day with a different friend. Around 2am again, and with the one waiter he was extremely kind, joked around with us, brought our food, water, and shakes, and came back a few times asking how everything was and if we were doing okay. He was the only waiter then too, and that Steak N Shake was a lot busier then the Gurnee one. I think they should either have more then one person working those shifts, or have one working who knows how to handle the extra work. I was really disappointed and a frustrating night just got more frustrating from a restaurant that is generally a pretty fast place to eat. read more

Sometimes nostalgia makes you do silly things. I used to frequent the Gainesville, FL Steak-N-Shake quite frequently and thought it was just the best thing ever. Perhaps my taste buds have evolved a bit since my good ole college days where a thin little gridded slab of beef between a bun with wilted lettuce, watery tomato, and white onion was a gourmet treat saved only for celebratory occasions. Wow - I've come a long way since then. Not much has changed - the formulaic menu still holds strong and the $3.99 triple steakburger is as greasy and satisfying as ever. Add onion rings, a cup of chili, and a lemonade and you've got all the artery clogging points of the food pyramid covered. The fries suck, so you pretty much HAVE to get the onion rings (I know...my rationale is wonky). I always try to save room for a shake, but I have never been successful. Thank goodness or I'd definitely be a solid by now. I plan to save future indulgences of this sort for the In-N-Out Burger Animal Style! read more

We always try new restaurants wherever we go and were very happy with Steak and Shake. We went on Sunday for the kids eat free. You really can't argue with free. One kid eats free for every $8.00 you spend. I had the new California burger with avocado and my hubby had the Western BBQ and bacon. Both were tasty. We shared a 3 way chili which was also good. The kids portions were kind of small. Our waiter charged us for the large shakes instead of the kids shakes but adjusted our bill. The shakes were delicious and the fries reminded me of the old George Webb fries here in Milwaukee. All in all, we couldn't beat the value. All five of us ate for $26.00 and were full for the entire night. read more

I tried this place for the first time since it opened in Gurnee. The first time, I went through the drive thru. It was late and I was starving. I got it home and it was pretty tasty. My daughter likes the shakes, so we decided to go back and dine inside. It wasn't that clean, to say the least. There was food on the empty tables, pieces of food on the floor. We sat there for like 5 minutes before anyone helped us. Then when she came and took our order, she promptly let me know that her shift was over, but that she would make sure that someone checked on us....HUH??? Of course only one person bothered to come over and ask us if we were okay. When we were ready to leave I needed a plastic cup to take the rest of my daughter's shake home and no one ever came back. I ended up getting one at the counter where I paid the bill..... That one experience would keep me from going back to dine inside. I may try to go thru the drive thru again...MAYBE..... read more

One particular night it was a little busy. The waiters and assistant manager assisted with the cooking. However, service was still unbelievably slow. Our orders were wrong, cold, and one dish had a piece of plastic in it. No refund or discount was offered. Try to avoid this place. read more

1 1/2 stars? Oh this place isn't that bad. Where else are you going to go for food at 2:00 AM? Denny's? Hell no! Back in high school my friends and I used to come here all the time. Sure, the food kind of sucks (although I do like their milkshakes and cheese fries) and is definitely over-priced, and the place is pretty dirty, and the service is borderline atrocious. So maybe it's my nostalgia, but I still like hitting this place up every now and then when I'm back in town. Go here with very low expectations and you should be pleasantly surprised. read more

Steak-N-Shake. What happened? You used to be so clean and quick and friendly, but alas. Tables falling apart, damaged fixtures in the restroom, surly staff, slow service, food of questionable integrity...in a word--AVOID. read more

Hard to resist the shakes here. Need a quick lunch stop, and this was convenient. Food was good, although predictable as well as the service. read more

Saturday evening dinner was pretty good. Chili from a can...not so good. Burger, fries, onion rings, grilled cheese, and shakes are all solid and a good value. Not exactly fast food but we had the nicest server I could ever expect and was overall very pleased with everything. Free kids meal on weekends didn't hurt. read more

I always come here for a quick bite after six flag great America down the block. There's currently a mix and match deals for $3. I don't remember exactly what I got but $6 for 3 burgers and a fries. Come here on happy hour and get a shake for 50% off. It's just a deal many places couldn't beat! read more

My wife and I enjoy the food. The service here is terrible. I avoid going here. The waitresses are nice but I'm sure they put up with a lot of complaints. I don't take it out on them. Your better off going thru drive thru. read more

Right hours -- check Right location-- check Right food choices-- check DELICIOUS FOOD-- CHECK CHECK CHECK! I just wish this chain will come to Wisconsin. read more

We love Steak 'n Shake. Food is great and consistently satisfying. Our server, Brenda, was super fast and efficient! However she looked wore out from all the hard work. I recommend sending her on a company paid vacation! read more

Steak ’n Shake - Yummy!! - Fast Food Near Me - Gurnee, Illinois

Poor service. Waited over 45 min for a side salad & almost an hr for our meals. All our food was cold. The guacamole chicken sandwich was actually good but the burgers were so dry and yuck. When the manager did her 'rounds' & asked how everything was, we looked at each other and said 'um just ok.' she moved on to the next table. Why did she even ask if she didnt care? That was even more offensive than not asking at all! Will NOT go here again! read more

Steak ’n Shake - Fast Food Near Me - Gurnee, Illinois

Our server is always super nice. Glenda is her name. I'm here now, my sister and I both ordered some milkshakes. Happy Hour 2-4! Great deal! However, they take forever.. Which ruins the experience. The food always comes out first. It's annoying. But then again, there is only a couple servers on per shift. Ugh. Anyhow, enjoy! read more

Enter at your own risk. Very poor service - not clean - food is not good. Great shakes but not sure that the glasses are clean. Not recommended. read more

It wasn't what it used to be. The double bacon burger just wasn't amazing, it was ok at best. Kid didn't even love the hot dog (how can that be screwed up?) the fries were old, cold, and didn't have any salt. The shakes were great. The girl at the window was very nice. We probably won't go back unless it's just for shakes. read more

Okay, prepare to laugh, but today is the first time I have ever had Steak and Shake. A coworker brought some in for breakfast (don't judge, now folks!). I had the original and then 4 others had various burgers. Fries too. The burger was fantastic! The fries were excellent. I have no idea what in the world took me so long to try, but we have decided we are going to start a Friday S&S Club! read more