My friend took me here to get a 'suburbian' experience lol. I'm from LA and so I've never had Steak n' Shake before. We came primarily for the milkshakes because we had dinner at home, but she kept telling me how good the burgers are here, so I was very curious and wanted to try it out myself. I ordered a single cheeseburger - was thoroughly happy that for $4, I got a cheeseburger and a side of fries! The burger was smaller than I had expected, but it was really, really tasty and satisfying. The fries were thin and crunchy. I also ordered a straw-nilla milkshake - half strawberry and half vanilla straight down the middle. Absolutely amazing!! And omg for only $2.99!?!? Milkshakes are usually like $5+.. I was so happy. Although the food was great, the customer service was pretty bad. It took a while for us to be seated - it wasn't that there was no room.. it's just that no one came to get us when we walked in and we weren't sure what we were supposed to do. Additionally, the waiters never came by to take our order. Although I exchanged eye contact with many of them, no one would look at me long enough for me to get them to come over.. until eventually. Then it took forever to get the check! It was extremely disappointing. Maybe it was because it night time? I don't know, but I wish they had given us more attention instead of having to chase them down myself. read more

TERRIBLE i saw bugs in the bathroom and my food was cold. the fries could not have tasted worst should've just gone to portillos STEAK AND SHAKE MORE LIKE STEAK AND HATE read more

I'm just going to say it - everything about coming here was horrible. This all happened on 10/20/18 at around 10:30pm. This is a wild story, but I assure you that this ALL happened and is 100% true. If I could give a negative star review, I would. We had gotten in line for the drive thru after a long day and waited 15 minutes before we even got to the speaker. Someone ended up over the speaker and told us to wait longer, keep in mind that there were cars basically bumper to bumper in front and behind us. Once we ordered, another 15 minutes later, we got in line to meet at the window. Once there, we looked in to see if there was any shortage of staff, but there were at least 5 different people working - doing tasks together that could've clearly been done by one person. We received our drinks all at separate times and after saying that part of our order wasn't in the bag to an employee, he argued with us and told us it was with us. After handing it back to him and telling him to look for our two sandwiches, he turned and went to correct our order like he should have when we first said so. We asked to speak to a manager and when we did, she acted as if everything was completely fine - not that the wait was OVER AN HOUR or that there was rude customer service or that there was clearly enough employees and was in no way understaffed to the point where a wait would be explained. DO NOT COME HERE unless you want to torture yourself. I seriously do not know why getting our food from a FAST food chain took OVER AN HOUR, but it's clear that this establishment is disorganized, dysfunctional, and flat out mismanaged. At least I can now happily say that I'll never come back there again, and I urge you to do the same. read more

Went through the drive thru to take part in Happy Hour Shakes! From 2-4 pm you can get half price shakes...that's a deal! They also run the promotion late night too but I don't know the hours...I personally do not need a shake past 8pm unless it is served in a martini glass. I thought this review was gonna be 2 stars because there were like 8 cars in front of me and I thought this was going to take a while! But I was amazed at how fast it moved. Great service by the employees here, in order to get all of the cars through quickly. Our chocolate shake was delicious and blended perfectly. It was also a great deal for $1.50. I like Happy Hour at Steak-N-Shake!!! Luckily for me there aren't any in downtown Chicago or I might be here daily! read more

Steak ’n Shake - 99 cent tacos...really? Has anyone tried these? - Fast Food Near Me - Gurnee, Illinois

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I'm rating this 4/5 just because ever since I moved to California, there's barely any Steak n Shake there. It's plagued with the ubiquitous presence of In-N-Out. I believe the price is very affordable and I find it tasty. I love getting my usual which is the jalapeno crunch burger. I usually get it with extra jalapenos. I just tried the sriracha version which had sriracha on it and it was amazing! If you love spicy food, you should definitely try that. The fries are flavorful as well as long as you put their special seasoning on it. What I also love about Steak n Shake is that it's 24/7 so you can come here whenever you're feeling it. The wait times to be seated is usually not bad when I go here. When it's really busy it can get as bad as 20-30 minutes. Kudos to the staff that sticks through for a couple months because it seems like their employees here are never permanent. read more

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I visit this Steak 'n Shake a few times a year usually after a trip to Gurnee Mills or a day at Great America. For the most part I find everything here to be perfect except for the crabby older (50+) women who do most of the table waiting service. My last two trips have provided great service with one a few months ago where Candace was my waitress and my most recent trip we got Nick as a waiter and he was excellent and always smiling. Looks like this location is stepping up their service game! Because I dislike paying $12 for a burger I try to not eat much while at Six Flags Great America. After a 12 hour day at the park I'm pretty hungry and this visit to SnS at 10pm was no exception. We started with a couple shakes although not at half price (2pm to 4pm and 2am to 4am) with one Vanilla and one Hershey's Special Dark (that wasn't on the menu but Nick said he could make one for me). The shakes arrived faster than normal and at some locations it can be frustrating to wait so long for them. We both loved our shakes and found it was truly worth the price even though it wasn't 1/2 price time. We ordered a Deluxe Bacon Double Cheeseburger, a Garlic Double Cheeseburger, and a Chili 5-Way (my absolute favorite SnS dish). We loved all three items with the new Garlic burger being the best of this visit. The new Garlic Double Cheeseburger is made with a toasted garlic bread bun and a rich garlic butter. Just the right combination of burger, garlic, and saltiness. I hope they keep it on the menu like they have with some other limited time special products. Our waiter came back to check on us at least six or seven times during the visit and while some customers may find that too frequent or annoying I rather like it. I'm also very impressed with the restrooms here. With the flow of customers leaving the mall and the rush of Six Flags employees and customers as the theme park just closed the restrooms are always spotless. I also like the fact the paper towel dispenser automatically rolls off enough towel that you need just one piece to dry your hands but also that there is a garbage can next to the door. I wish all restaurants operated their bathroom like this. Sometimes when I'm out I love to stop at Cracker Barrel and will almost always take CB over SnS but this is one location where that is reversed for me. That's just how good I find this SnS to be! Great job Steak 'n Shake, this place runs pretty tight and keep on hiring great wait staff to replace the crabby ones! read more

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Busy Steak 'n' Shake at Gurnee Mills, but they move 'em in and out pretty fast. Our server was an older lady, and she made nice small talk and took good care of us. Of course we got the burger and a shake. Both were good, and nice to see they do use prime cuts of beef to put the "steak" in the burger. Because of the heavy traffic, the restaurant looked like it go hit by a tornado. Still, I'd stop in again, or hit up the drive thru. read more

visited a couple of these franchise b4 but never experienced a place so dirty. .. utensils still had egg.. I asked myself, whom ever wrapped the napkins dont they even have time to verify that the utensils are clean first.... bottles slippery from the burgers grease to even touch them. the menu's same thing even had ketchup in between pages.. even the top ads on table filled with grease... Wont stop at this location again... for sure.. . I say its a - 1 star.. ; ( read more

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I love the Happy Days Fifties vibe here. Complete with table service, drive through or takeout, they have a fast food preparation model but it's definitely more fun to eat in diner style. The service staff has nostalgic style uniforms complete with the paper hats on the cooks. My waitress was serving Flo-realness from Mel's diner. The steakburgers are tasty, pressed thin on the griddle, and you can get whatever you want on them. The fries are the thin shoestring style. I enjoy these. They also have old-school Chili burgers and Chili Mac! Spice up your chili with some dashes of the pick-a-peppa sauce, which is vinegar-based and packed with sport peppers. Best of all, service is fast and friendly and it won't break the bank. Honestly, the prices on their burger and fries combos are no more than the major burger chains. They feature multiple entrees at $4! I tried an Octoberfest special last time which was a double Swiss burger with ham, mustard and grilled onions on a pretzel roll. Ausgezeichnet! (That's German for awesome!) They also have a half price shake happy hour 2-4pm and 2-4am with discounts excellent hand dipped milkshakes. The red velvet cake shake is so good it should be banned because you'll want to go back again and again. Open 24 hours for your midnight munchies! read more

The location in Gurnee is closed as of 8/25/22. Remodeling? Drove 8 miles Wait wasted my time cause they're too lazy to change their status lost us as a customer for good read more

I think I've been to one Steak-N-Shake years ago. I had a horrible experience at one in Michigan City, IN. My friend and I was done shopping so I decided to give this chain one more try. We were seated and they took our order quickly. The food arrived in a decent amount of time. Nothing special about the food. The prices are fair and they give enough amount. Me and my friend finished ours and we liked that we didn't have to waste or anything. I felt like it was the right amount of food.....for us at least! I agree....the tables stay untaken care of because they have no bus boy. There was like 2-3 large tables that still had yet to be cleaned. I have never seen so many people have to clean a table. One waitress would start to clean and then leave and then someone else would start on it and leave.....you get the point. Just hire 1 bus boy and they would be so much more efficient. The table behind us did have a complaint. I think they were saying their food was sitting there and no one gave it to them. The guy scarfed down his burger, but the lady ate like half of hers and the girl took maybe 2 bites out of hers. They talked to the manager and he seemed like he didn't know what to say. So, he just gave them a plate of fries. We overheard him asking if he should leave them a tip, but they did like $2-3. Not impressed with this chain at all! read more

Steak ’n Shake - Fast Food Near Me - Gurnee, Illinois

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Steak and shake is the f' bomb! And every time I visit the Gurnee mall is a must stuff! I don't even know what to say, all the burgers are great, the fries are bomb (with Cajun seasoning +1), the chili is good, the shakes are amazing, the price is right. read more

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Unfortunately they removed the chicken from the menu and you have to use the touch screen to order. They then ask you if you want to tip at the end when you pick up and throw out your own food. Steak and Shake used to be my favorite restaurant and I would go there all the time. Unfortunately i won't be going back until they figure out which direction they want to go. read more

When you first walk in the tables will be either full or empty. Depending on what day it is. It is 6-23-18 for me at 10pm. The service was not great. You wait for a while only to get to your seat and get your food 30 minutes later. I think they should at least bring out the water first. But they don't. The servers are sometimes too focused on cleaning tables rather than tending to people. Or they're too busy tending people there are no clean tables for people to go to. It does depend on what days you come here how the service is. I decided to come here late at night on a weekend which may have not been the best choice. If you go weekdays I don't know what to expect but just keep in mind all the possibilities. read more

No ranch, no special sauce, took away our milkshake they gave us. Make one in Vernon hills, this one ain't it.

Meh. Wasn't worth the calories. Hadn't had Steak N Shake in about 10 years. Was close-by, figured we'd try it. Hit the drive through, but then parked in mall parking lot to eat (we had the dog in the car, so couldn't go in). By the time I got my fries, they were already cold. And the buger was just kinda nominal. Nothing special. Overall, will probably never come back. Just wasn't worth the calories. If I'm gonna go hog-wild, I'd rather McD's fries or something else :) read more

They used to have the most delicious hot fudge topping on their shakes but they don't serve it anymore. It was by far the best part of Steak 'n Shake. I will no longer be their customer. read more

Came here around 4 in the morning right after our flight got in and out server "Mariah" was super nice had a good attitude for it being 4 am, we were a lol tired but hungry but she was so upbeat and talkative made the experience even better , thanks for that! The food was very good for 3 of us we came in a lil over $20! Our food came out with in a reasonable amount of time soda tasted fresh, this was a good choice for us! Can't say nothing bad about this place give it a try! read more

Steak ’n Shake - Cisco here! - Fast Food Near Me - Gurnee, Illinois

Steak & shake is good! Good food & good desserts. The only thing this establishment lacks is customer service and quickness The drive through took 20 minutes today and the associates were not very friendly. But they weren't terrible Dining in isn't much different either. Focus more on customer service & you'll be at 4-5 stars in know time read more

Steak ’n Shake - Good ole Steak 'n Shake! - Fast Food Near Me - Gurnee, Illinois

If I could I would leave zero stars. Poor customer service and our food was cold. The onion ring still had the onion skin attached to it how disgusting!! I called the manager at this location who told me he couldn't do anything for me. He refused to replace my onion rings or even give me a discount. My advice is to stay away from this location. read more

Steak ’n Shake - Onion skin attached to onion rings how disgusting!! - Fast Food Near Me - Gurnee, Illinois

For the genre of restaurant that Steak n Shake is you really can't beat the classic good food fast qualities. Watching them make the steakburgers just like I remember in the 90s!! Tastes the same and great as well. Plus they serve breakfast, doesn't get much better than that!! Ps the BBQ western steakburger rocks! read more

Steak ’n Shake - The Shake in action - Fast Food Near Me - Gurnee, Illinois

CLEAN/WASH YOUR MILKSHAKE MACHINE AFTER YOU USE IT PER FLAVOR. My girlfriend is allergic to peanuts. We ordered an oreo shake from this location via Doordash. My girlfriend tasted reeces crumbs halfway through her oreo milkshake. She had an allergic reaction and we had to take her to the hospital because she had a hard time breathing. You guys could have killed someone, the hospital was a 40 minute drive. Good thing she had her epipen and benadryl. read more

Only positive was waiter and cashier were nice. Long wait for food, when it finally arrived there was a hair in my fries. Disgusting, would NEVER come back. read more

GROSSED OUT & INSULTED!!! Unsanitary and not customer service oriented. I arrived at 9:41 PM on Labor Day, Mon, Sep 2d and couldn't get seated, even though the restaurant appeared to be at about 1/3rd of their seating capacity and there were at least 3 servers working. I have no idea how long the 3 guys ahead of me waited before I stood in line behind 'em for 5 mins until a waitress asked 'em how many, and then went and cleaned a booth. After she came back and seated them, instead of seating me, she went back to the server area. During the next 5 mins that I waited, what I saw made me decide to NEVER return to this Steak 'n Shake. While I watched, a server came from the kitchen with a cup of soup or chili in each hand, with her hands over the tops, and the contents were splashing against her palms and dripping back into the cups. She went into the server area and set them down, wiped her hands with a towel, and then emerged with the cups on saucers and served them to a table of 6 or 8 customers. I was so disgusted I walked out at 9:53 PM. While I stood there waiting, at least 3 servers looked at me and made eye contact at least once each, but not a single 1 of them approached to offer to assist me. In a way, they did me a big favor because if their customer service had been better, I wouldn't have seen what I described above, and 1 of them might have handled my food similarly. This isn't the 1st time I've been to this Steak 'n Shake, but it IS the last! They really need to do some training of their managers and assistant managers regarding how to run a restaurant and how to train their employees in food handling and customer service. The other 1- and 2-star ratings support this summation! read more

I get that this is fast food, but if you're going to have wait-staff, at least train them properly. The restaurant is filthy, floors are incredibly dirty and each time I've visited there have been several dirty tables at once. Hire a bus boy or two!!! Getting sat is difficult! So many servers walk past and look you in the eye but do absolutely nothing to make sure you've got a place to sit. TRAIN THEM IN CUSTOMER SERVICE. A simple, "Hi, someone will be right with you," would even be nice. Servers walking around with phones out, wearing wrinkly dirty clothes, shakes came out ten minutes after food??????? What the heck. I just go here because it's cheap but I guess it's as expected since I'm not really paying for much. If a server notices they're not making good money off tips, you'd think they'd try a bit harder! These servers seem like they just try less because they assume that they won't get tipped well. Maybe they should realize it has something to do with their performance. read more

Horrible service, took us nearly 20 to 30 minutes to give us our check. Other waiters were walking around using their phone. Very unprofessional. The cashier at the front, most likely the manager was also giving additude when I had to ask for the check. I honestly wish there was an option to give 0 stars because they're not even deserving of 1 star. Horrible service, and I never plan to eat there again. read more

The waiters and waitresses deserve better! Kudos to them, who work long late hour shifts. They work incredibly hard and the ratio between customers to waiter is too unfairly skewed. I am disappointed in the management, and harsh treatment given to the people who work here. Please take care of your workers, Steak n Shake! It's improper for to treat human beings like machines! read more

Absolutely horrendous. Tables were sitting unbused and untouched for over 15 minutes, the manager and waitresses/hostess refused to greet or take down any customers waiting names in order to be seated, and I think every single person who worked there had a rude demeanor. We waited for maybe 20 minutes and decided to just take a seat at a table that was "somewhat" clean and no one even knew we were there. This location is absolutely horrible and I will never give them my business. read more

After a long day at Six Flags, this is the place I usually go to. I love Steak and Shake. I noticed there was one near Six Flags. I usually go to the one in Frankfort, but I wanted to try this one. Expect a line for a table after Six Flags. The service was just okay. The staff are friendly, and they always have a smile on their fades. The only thing is that my family and me didn't get our drinks (which were mostly shakes) until after we got the food. It's drinks, THEN the food. Does it really take that long to make shakes? The food and the shakes are definitely worth the wait. I got the new Garlic Double Steakburger. I'm a big fan of it because it's really good! There's a lot of flavor in the garlic. The patty tastes different which I like! The shakes are great! The ice cream in the shake is very tasty! All in all, this is a pretty good Steak and Shake. I will come back. read more

The service time was averaged but the lady messed up my order because she failed to have a notepad with her. You cannot take multiple orders and remember everything; no one is that good. In any case I asked for a triple and got a double - she even claimed I asked for a double when I said otherwise. The drink order was messed up too. I asked for a caffeine free Diet Coke and got the caffeinated version. This may not sound like a big deal but there are people like me who cannot have caffeine in their diet and must drink decaf beverages. I cannot recommend this place. If you want a good Steak N Shake restaurant I suggest the Hoffman Estates location, instead. read more

Okay. Whoever thought of the whole "Happy Hour" half-price shake thing is a genius. An evil, evil, EVIL genius. Rising to the challenge of an economy in a tailspin, Steak-n-Shake has trotted out a great selection of moderately priced meals, including some pretty awesome fresh food and some awesome burger, dog and fries combos. There's a lotta good stuff here for under $5. Yeah, yeah. It sounds like a commercial. But it's hard to argue with both a good price and a freshly-made product. As far as value menus go, this place has one with the best actual value. The Gurnee store has a few really great things going for it. One is the staff, the other -- oddly enough -- is the management. I've had good service just about every time I've been here. There's even a staffer who makes it her business to keep coupons in her apron. She'll lay down a selection appropriate to your choices and save you a bundle. So, when I really need a cheeseburger fix, this is the place to go. And the shakes? Their seasonal stuff is delicious. read more

This is single-handledly the worst food service experience I had in my whole life. We waited 15 minutes to be seated and we are now at one hour in the restaurant with no shakes, no food. The whole team is clearly incompetent starting from the top. This entire restaurant and potentially the franchisee needs to be rotated out. Do not go there. It's too bad as we love our Steak 'n Shake by us in Chicago. read more

Yuck. This place was awful. The floor was super dirty with trash and food. It was seriously black around my area. I was seated near the kitchen, and I had to watch the employees yelling back and forth at each other. I have no idea what kind of drama was happening, but there was a lot of shouting going on. My food took forever, and it was average. Cold fries... but the burger was okay. I guess I kinda of wished I would have driven through McDonalds instead... but at least I know now I don't need to go back. read more

If I could give this place a 0 stars Then I would instead of 1 star. we came here after Six Flags really hungry and waited 20 minutes to be seated another 20 to place our order and then 30 minutes later we were expecting our food server came to confirm our order with us because she forgot to put in our order. After we finished eating then we got our shakes, she said it wasn't her fault that the cooks were taking long making a shake !!!! Very disappointed in our server, and the service overall. read more

If I could award zero stars I would. This place was honestly THAT bad. And I don't give bad reviews for the most part. Decided to stop in after spending the day at nearby Six Flags Great America. Of course we were not the only ones with the same idea, so the place was busy. Regardless, the service up to the point where they took our orders was ok, it all then went downhill from there. 1. The food was super late and took over 20 minutes to receive. (this was a chain restaurant, nothing fancy). 2. I accidentally spilled one of the glasses with Dr. Pepper all over the table while reaching for napkins and spilled the syrupy liquid all over the table and myself. The restaurant manager saw me just as this happened and so did 3 other waiters. I saw them, they saw me. Our eyes locked and made contact, there was a momentary pause, and then they looked away. NONE OF THEM OFFERED TO HELP OR REMEDY THE SITUATION. This immediately put me into the red zone, I had to loudly request that one of the waiters stop by our table, and when she did, seeing the mess that had just occurred had the nerve to ask, how can I help you. I asked for paper towels, they brought me a giant roll and left it at the corner of the table and immediately ran off again. So I said screw it, cleaned off the whole table, my seat, my soaked shorts, everything. I then had to get up, go to the kitchen and ask for a tray so that I could direct all of the flowing liquid onto something, finished cleaning and then had to shout out for a waiter several times so they could fetch the mess. 3. After all of this, they saw the empty glass and upset customers, and no one even offered to refill the recently emptied drink, so I had to chase another waiter down to ask for a refill. 4. The waitress came by after about 20-25 minutes of waiting to let us know that the food would be late and they were working as fast as they could. 5. The food finally arrived. Guess what.....it was cold. Nothing gets my appetite going like cold soggy burgers! mmmmmm Needless to say, the experience was horrible. Service was the worst i've seen. I did notice that the waiters all had the same sense of lackluster, unmotivated, selfish sense of service as their manager. One waitress even spilled her tray by accident, and I watched as her fellow co-workers who were not busy, just standing around walked around her and around her mess and refused to lift a finger to assist. The manager would yell at people to do something, they rolled their eyes and walked away. Service was crap all the way up to the point where we walked out the door. Arriving at the register and being asked to wait, while the waitress went towards the kitchen to complain that she was done at the register and wanted to go on break. She asked me how my service was when she returned, I told her it was crap, she said "sorry to hear that". And for the first time ever, I left without leaving a tip. This was my first time at Steak & Shake. And my last. read more

You know, I lived very close to this establishment for over six years. I came here all of 10 times in those six years, and twice in the past six months. I'm never coming here ever again. Their food, when it actually gets to you, is usually not bad. It's hot/warm/cold, whatever's appropriate. One time, I was seated at the bar. I ordered a simple burger. Watched the fry cook flip burgers using bare hands. Asked for eggs over easy. Got undercooked eggs instead. Asked for eggs over hard. Got over easy eggs instead. Once, I ordered scrambled eggs because it's the safest bet. Nope, I got undercooked eggs, again. I've been through the drive-through maybe four times. Each time the order takes over 15 minutes for a few items and there are often mistakes (wrong items, missing items, etc.) My worst experience is when I waited at the window a grand total of 40 minutes. They still screwed up the order. Don't even think about going to this Steak and Shake. I've been to other locations, and they're perfectly fine. This place, however, is a damn joke. read more

This place has gone downhill fast! Restaurant is filthy dirty. Today while waiting more than 5 minutes to be seated, (plenty of tables open but all dirty) we watched an employee wipe a table with a wet napkin, no spray cleaner! Not surprised! Needless to say we left! Came back today and it looked much cleaner! Happy to see that! read more

I got a bacon burger and fries. The food was good enough, probably not much better than any other diner I've ever been to-- mediocre at best but my first time at a steak n' shake. read more

I stopped by with my kids to have lunch there yesterday. As soon as you walk in the place looks so dirty. The chairs were full of dust, once you sat, the table was sticky and not cleaned properly. I ordered a cup of coffee and when the waitress brought it to me, half of the coffee was spilled into the bottom of the cup and the cup had stains on it. It was disgusting. Once the waitress brought our food out, the fries were cold, and the bottom of the plates were also sticky and we lost our appetite. This place should be more clean. I will never ever never eat here again. Such a dirty place. read more

So, stomach growling and wallet ... well, after all it is a ressession, right? But I'm really hungry and I need something substantial. Steak 'n Shake? Not the name I'd choose first, but it does have "Steak" in its name. I was amazed at the prices, very affordable. We went during the 2PM to 4PM "Happy Hour" so we had 1/2 price shakes. All in all it was a nice experience if you want decent fast food and a really tasty shake for a reasonable price. Price vs. Delivered goods here rates as a good value. read more