So sad to see this steak & shake plummet in quality. Twice, in the last month, I've ordered burgers from there that were dry, hockeypuck patties. The second time I specifically asked them not to overcook them because they had been overcooked and dry the previous time. But they overcooked it anyway yuck. read more

The food was good. The service is good. It was different from before because you had to scan your coupon to get your drink, but I totally understand with the way the world is now, but the food was great. It came out good. The kids loved the food. The shakes were good. Everything was just delicious. read more

Steak ’n Shake - Fast Food Near Me - Lakeland, Florida

If there was an option for -1 I would have chosen it. Worst service ever. Food was typical steak and shake nothing special but everything automated had an issue with the bar code scanner for the drink ( even the "manager" couldn't get it to work and just walked off. Finally the young man at the counter after 6-7 tries took the cup to the back and filled it. Felt like they were doing me a favor instead of welcoming my business. Number one rule in business make your customers feel appreciated this restaurant gets a -10 on that read more

Well where to begin. First so much missing from menu since reopening, second, no waitresses, thirdly kiosk orders were not made to was was ordered. Hamburgers much smaller now. No longer able to get a bowel of chili. I guess they don't want to give customers what they want. I guess two coups would be just under 8 dollars and for a 3 dollar can of chili that's not enough profit margin. Dining is use to be friendly, and an experience that kids loved. Not a family friendly place to go to. If they cant correct the issues then, Steak N Shake will end up in bankrupcy. read more

We were so excited to see the banner out front loudly proclaiming "DINING ROOM OPEN", only to be disappointed when we entered. Just a touchscreen with signs saying "order here". There is no one to greet you or seat you. God forbid you have any questions. There isn't even a "help me" button on the touchscreen. You just have to wait for a worker (who is busy doing another job) to notice you, and maybe they will admit they know how to use the machine. Drinks are also self-serve and you pick up your order from a counter after they yell your number. Good news is, the shakes are still 1/2 price during happy hour (2-4pm) and the burgers and fries taste the same. Except the top buns of our burgers were not warm. We are not fans of the "new" Steak & Shake - another institution irrevocably changed, and not for the better. read more

Steak ’n Shake - Not sure what specs I pulled out of my milkshake... - Fast Food Near Me - Lakeland, Florida

This was my second time getting food from here. First was in NYC and this time on the way home from a road trip. I would definitely eat here more often but there isn't any close locations to me. I love that the fries are skinny but they were lacking salt. I don't typically eat fast food burgers but ohh the exception of Wendy but The burger I had (don't remember the name) was juicy with the right amount of spread. It actually had a kick. The cookies and cream milk shake was very tasty as well. read more

Steak ’n Shake - a cup of french fries - Fast Food Near Me - Lakeland, Florida

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The customer service probably the worse I've ever experienced of any restaurant period. I went through the drive thru 9/20/23 around 1400hr and this had to be the most unfriendly person ever,she only open her mouth once and that was to give me my total. read more

So you did away with your staff and now I'm the waitstaff and cashier!! Bravo!!! Then paper straws served in a styrofoam cup with a plastic lid!!! Who is running this business???? The only plus is there are only four people with blank looks on their faces instead of ten!!! Oh yes the food. Shoestring fries....boo!!! No more garlic buns.....boo! Down hill with COVID as an excuse! read more

Steak ’n Shake - A styrofoam cup!! Paper straw!! - Fast Food Near Me - Lakeland, Florida

The food was good, and that's about it. The staff was very unfriendly, unhelpful, and basically rude. Especially the short little hispanic dude. He didn't help us when we walked in, then asked if we were there to eat. Duh, what else would we be there for? Then he just points to the kiosk that we were supposed to order our food at. This is new. Normally there is an employee there to take our orders. He should have greeted us and directed us in a better manner than this. Then you have to pick up your own food, get your own drink, condiments, napkins, straws, and clean up after yourself. Yet when paying for your order, you're expected to leave a tip, which we did, 20% and we want a refund because what the heck is it for if they do nothing to earn it?!?! I'm not paying the employees salaries for steak n shake! Especially for crappy and non existent service! To top it all off, he comes up to our table and basically tells us we have to leave because they're about to close!!! It's raining so we stand just inside the door for a minute, he sticks his head out and says we can't stand there either, we have to go. Unbelievable!!! We will never return to this particular establishment again. Pathetic and sad. read more

Haven't been in awhile because I was disappointed last time but I'm glad I gave it another try. Just went through the drive thru and Julius, our server, was very friendly and helpful. We received our order quickly and the shakes were fantastic! Best experience we have had at any Steak n Shake. We will go again! read more

If you've been to one Steak n Shake, you've pretty much been to them all. Same menu; same dining room. We don't go very often but we went yesterday with a friend and her kids (and our kid), so we had six in our party. We were seated quickly enough, by a hostess who wasn't in the best of moods. Our server, who also seemed to be having a bad day, took our orders and came back quickly fairly quickly with our drinks. One was for a toddler so she said she'd be back with a kid's cup with a lid. About ten minutes later, the glass was spilled everywhere (kid's do that) and THEN she came back with a lid. She did help clean it up, but left the table wet and sticky. Our food came out after another 15-20 minutes. It was all tasty and fine; it just took too long to get it. I did order my sandwich with no cheese, which came out with cheese. She took it back, begrudgingly, to fix it, by when they brought it back to me, it was obvious that they just scraped the cheese off. Yuck. At the end, we decided to get milkshakes for every one. I purchased two eggnog milkshakes (which were pretty great!) and a chocolate kid's shake for the kid. The kid asked that it not have the whipped cream or cherry on top. They brought it out with everything on top, again she had to take it back to fix it (in a huff). Once again, when they brought out the "fixed" shake, they clearly just scraped the whipped cream off the top of the shake, and left the lid covered in it as well as cream all over the sides of the cup. Gross, man! I checked out and paid my bill at the counter. Man, everyone was so moody there! Even the cashier was full of sass (and not in a good way.) Maybe it was me! Maybe I, or someone in our party, was giving off a bad vibe or something but no employee at this restaurant was even slightly friendly! I think, in the future, if we go to Steak n Shake again, we'll probably stick to the drive thru. read more

Hum, I don't really know, why the rating is so bad here! We went here tonite with my host family that we met and I got to see them after 8 years again! Yeaaaahhh! So we checked in here and ordered. I had a Philly Burger with Cajun fries. The burger came with fried green bell peppers and onions and as a double platter with 2 different kinds of cheese! The fries were not really Cajun - well at least not to what I would call "Cajun" it had just a little spice on it - oh well, but They were still nice. The burger I thought was very good as I am used to at Steak and Shake. The service was also good although she was a little bit clumsy but tried the best she could to make us a pleasant evening. All in all I was quite satisfied and happy to be back at Steak & Shake. read more

Compared to the other Steak n Shake in town, this one is cleaner and in a more safe locale. I am partial to their Three-Way (spaghetti topped with chili & cheese). Their shakes are yum as a meal all on their own and you can't beat afternoon happy hour half price. That makes the specialty shake $2. Their burgers are nothing to crow about. This place has a fun 60's decor in red, white, and black and is a great casual meeting place to conduct business or pleasure in a quiet private environment! However, on my last visit by drive-thru, it was difficult to hear them through the speakers. I was shocked to pay $6 for a small shake and 6 small soggy onion rings. They insisted. The "small" drink was waaay too large. They took my $20 but didn't have ones and went "looking". A woman cleared out a wad of bills under the till--she & the clerk "played" with the money--in front of the customers. I got the impression this place has gone downhill and up in price. May 2013 visit. Worlds worst French fries--greasy and shoestring thin. Hot dog tastes terrible-greasy inside. Service was decent at an off hour. They don't listen well to instructions. "No cherry" means come with cherry. "Add relish" means add onion, etc. I can't up the ratings from 2 stars based on my last two visits in 2013. March 2017. Great visit, great shake, friendly window gal, fast service. Up'd stars based on 2017. read more

Drive thru is not fast in line 2 people in front 15 min already ..go inside but its not any faster read more

Steak ’n Shake - Longgg wait - Fast Food Near Me - Lakeland, Florida

I am done with this Steak and Shake. They can NEVER get an order right. This last time I tried they told us to park and they would bring us out order 25 min later no food and they gave our food to someone else. Took 2 managers to get a refund and they couldn't even do that right. I suggest you eat ANYWHERE but at this excuse for a restaurant. read more

Decided to stop at Steak N Shake Wed about 8:30 pm only a few people eating. Waitress gave us a table that had NOT been wiped off. So we move to another now a different waitress who while taking our order says they are out of Lettuce, I explained the publix down the street has Lettuce she laughed. We order and get our food -small amount of COLD fries with our bare burger. Never saw the waitress again, so we go counter after waiting 20 minute for the check and explain we had no check. She goes over to a touch screen and get a bill. We did NOT tip, we only TIP for good service. Will NEVER RETURN here again. read more

Service was quick rhough i sat at the bar. The food came out fairly fast which was nice. This location has always been pretty solid. Food decent and service decent as well. Niether are wow that was amazing but late sit down and inexpensive this is tge go to. read more

one star. there was a cockroach inside my shake. i saw a hand killed dead rat in the side of the building with a grilled sandwich that was filled with poop. anyway, my food was cold too. one star and never coming back. read more

Good service. Great food. Don't understand why more people aren't here!! Gotta support franchises!!

We had a great experience at the South Florida Avenue restaurant today. A young lady came over to see if we needed help with the kiok as soon as we came in. The food was hot and good. The young lady brought our milk shakes to us and was helpful and friendly. Very nice visit! read more

The nasty one with an attitude with the name of Aliska was a total rude person. Would not give me a receipt at all. I will never come back to this place ever. And my family was waiting on the milk shakes and she got them wrong. This person would be better off washing dishes or cleaning the parking lot. read more

Do not order the "Prime" burger here, it is a $8.99 bait and switch rip off. My mom ordered it and got a double mushroom and Swiss burger. How do I know? When she complained she didn't get a double, after 3 waitresses and a manager concluded she only got one burger patty, they brought her out the same burger. The picture is from what my mom ordered and then the first bun that arrived I'm assuming goes with the prime burger, the second bun represents what my mom recurved AFTER she brought it to their attention a second time. Bait and switch. read more

Steak ’n Shake - Prime bun vs double steak burger bun - Fast Food Near Me - Lakeland, Florida

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I can't believe how low this place is rated. I go here often and it always taste super fresh and they never messed up my order.

horrible customer service,staff is disrespectful personally wouldn't come back and wouldn't recommend going to this specific location.argued over the food they messed up ,it's a stressful environment,staff has no respect for customers. read more

When my family and I entered the restaurant there was already a party waiting and several empty messy tables. We waited for at least 20 minutes when another family came in and the empty tables were still a mess. It was about another 5 minutes before anyone began to clean off tables. Once seated, the waitress was courteous and took our order right way. After our orders were taken it took about 10 minutes to receive our drinks, which were 3 kid glasses of water, 1 adult water, and 1 adult coke. It took much longer to receive our 4 shakes. We were disappointed to find out that extra amount of shake that used to come on the side was no longer served. After a long wait, our food order finally arrived. I had ordered a premium burger which was nearly twice as much as a regular burger, but I had received half as many fries than my husband who did order a regular burger. We were also disappointed in the size of our burgers, they were no bigger than a McDonald's cheeseburger. It was laughable to see a steak knife sticking out of such a small burger. The Premium burger was not worth the extra in cost, as the taste was lackluster. Our food was also lukewarm. Apparently, this Steak n' Shake didn't provide refills on colas because instead of getting a refill for my husband's coke the waitress just took the cup and never came back. All in all a very disappointing experience. read more

I don't understand why the service is so bad every time we visit this location? Its the same exact thing. 1. Wait 10 minutes at the front door before someone comes and seats you. (this is after the same 5 people have walked past you and made eye contact) 2. Wait 10 minutes for a waitress to get drink order. 3. Wait 10 minutes to get your drinks and then take your order. This trip no utensils - we asked for them - she brought us 4 forks - no knives or napkins - really?? Waitress stated she had 3 tables and was very busy - really?? I really enjoy the food at Steak n Shake but management needs to change things up at this location!! read more

Ordered just a normal steak burger and fries through the drive thru. Waited at the window for about 3 minutes before any even came to it. I watched as the girls inside just laughed and talked with each other. Finally someone came to the window and told me to pull to the stop sign. Which makes no since as no one was behind me.. and if there were.. they wouldnt be able to go around since the drive thru is surrounded by curbs. After another 5 or so minutes of sitting there someone finally brought my food out. The burger was rare in thr middle and covered in grease.. the fries are awful with no flavor. There was no one even there eating. Parking lot, drive thru, everything was empty. No reason for any of it. read more

Our server was excellent. Becky was very pleasant and attentive. We made no complaints but the double cheeseburger I ordered was mediocre warm as were the fries. As we sat at the counter we observed a green tray that wasn't sanitary sit just beside the open cooler that stores the meat for cooking. As the worker unloaded the bread from the other green trays that had been sitting on the floor he stacked them over the open cooler. I was shocked. Makes you wonder what other unsanitary practices take place where you don't see. In addition the worker handling used the same pair of gloves to handle the dirty trays then went to prepping food to serve never changing his gloves. Not right! read more

Steak ’n Shake - Green trays over open food cooler - Fast Food Near Me - Lakeland, Florida

Waited 30 min just to get attended and the place wasn't even busy. There were more then enough tables available.

I'm so disappointed. I didn't even End up eating here because my fiancé and I got no acknowledgement whatsoever when we walked in. It wasn't even busy so that can't be used as an excuse. And guess what color we are. I've never felt so ignored. Greet your customers when they come in at least busy or not. We just left. I won't spend my money at a place that treats ppl like that. Look u right in the face and say nothing. Jerks read more

These people just think they can do what they want and when they want, I wonder what their GM or DISTRICT MANAGER would say? How hard is it to wear a headset and take orders? This needs to be addressed and happens often!!! read more

Steak ’n Shake - INCONVENIENCE AT ITS FINEST - Fast Food Near Me - Lakeland, Florida

We had the holiday peppermint chocolate chip milk shake. Fast serve..fantastic shake...love the waitress staff..friendly and fastv

Walk in at 5:45 tonight (Saturday), 2 different people told me they would be right with me within the first 4 minutes. After waiting another 10 minutes and watching a party of 13 that came in 10 minutes after me, get seated and starred to order, I decided I didn't want to wait any longer while their orders were cooking. I walked out after 14 minutes sitting at the counter with no service. read more

Mmmm...Steak N Shake! And it's open 24 hours a day. Steak N Shake has the best $3.49 burger and fry meal on the planet...and they serve Coke products! What more could you ask for? read more

I have never had a problem when I eat inside the actual restaurant. The problem is the drive-thru. It takes 10 centuries to get anything from the drive-thru. This one time I ordered 3 shakes for my family and it literally took 35 min. I know because I timed them. My family and I always joke about how long it takes so this last time I actually timed them. If you order food forget about it. However, their food is good and the servers are always friends, not the fastest though. read more

I love this place! The service has been consistently great. My favorite hamburger is their Wisconsin... They have the best shakes in town.

We had an absolutely awful experience. I went with a group of 7 at 1am, there was one other group in the entire restaurant. I watched our waitress laugh and talk with the workers in the back. We waited for 35 minutes and she never even took our order. I will never ever be going back. It was a tall slender black woman. We are leaving for Waffle House now. I can't believe she wouldn't even talk to us considering we were calling for attention and raising our hand every time we saw a worker. read more

The service at this location is not good at all. The food was cold and they werent even busy. I love the menu just wish kids had more breakfast options. I would not recommend b st inging kids heee ft. Or breakfast. read more

Went with my husband & the service was very poor, we ask for burgers & shakes, we got the burgers but didn't get the shakes until we were done & ready to pay We have had better service in Orlando Steak & Shake than here in Lakeland read more

Well once again my wife went in for a to go order. The server even repeats the order back. Ok she gets home and one of the sandwiches ordered Is not in the bag. This has happened more than once. I'm not certain the deal but it certainly stinks! read more