First off the food was actually ok and it was hot it was everything else that made us not to ever want to come back... The restaurant had a BO smell I couldn't tell if it was spoiled food in the overflowing trash cans (all four take your picks to the main offender), or perhaps the floors with dirty mop water giving the aroma of stale pee and two day old Coca-Cola, or possibly the highchair that was absolutely filthy we needed three wipes to clean before we'd think about putting our little one in, or something sinister coming from the kitchen... we didn't investigate as our noses were too offended. The staff seemed to hate their job... from the moment we walked in the lady yelled you have to place your own order they don't hire waitresses anymore... then between the F words and other explicit language coming from the back kitchen we definitely decided this isn't a place we'd like to visit again let alone with our little ones. This made me sad I can remember coming here as a kid with my father and enjoying family time at dinner but it is not a place I'd bring my kid too... this was my last visit I wish and hope this review alerts other families not to come in, time but ultimately I hope the franchise gets evolved and cleans this place up literally and figuratively... read more

Great staff, great service! & an especially great cook! Thanks for going out of the way for my daughters allergy read more

They reacted quick to a mistake , i genuinely wasn't even expecting a refund just a remade order but immediately they remade my burger and gave me a full refund. Amazing service amazing staff. Genuinely recommend ! read more

Steak ’n Shake - Breakfast & Brunch Near Me - Middletown, Ohio

I have great memories of Steak 'n Shake, like going to the one by amc when it was open. This place though... let's just get into the review. Me and my gf pulled up to a deserted parking lot, questioning if it's open, we park and decide to eat in. The diner looks like a ghost town. Main kiosk was broken, some lights off, no one inside besides 2-3 workers in the kitchen. We ordered our food hesitantly on the kiosk by the door. I went with a double steak burger, fries and chocolate milkshake. My gf went with a single, fries and Oreo milkshake. We sent our order in hoping someone got it, and searched for a seat. Almost all the tables were dirty. Found a booth clean enough to sit down and hit the bathroom to our wash hands. We waited patiently for someone to call a name or bring food over, in the meantime no one was maning the drink station, I still got a water, girl got a sprite. Not too long after we heard a "Kylee"! Cute little sandwhich and fries, both of the meals came out looking good to my surprise. The burger was a little small, nothing crazy, but judging a book by the cover here, It was better than I expected. Gf thought the same. She liked her milkshake a lot, I ate a couple bites then over thank it because if the dining room is messy and it looks almost abandoned, how well is the milkshake machine really cleaned? Not fair for me to make assumptions without knowing but the meal was not to bad. A couple kitchen staff and what I think was the manager came out and checked on us which was nice to see. She also started cleaning off the tables as we ate so maybe we inspired her. Actually shorty after we finished and chilled more people came so who knows, maybe there's a secret charm to this steak and shake after all. The workers seem to be making it work a little as of now. read more

Today Steak-N-Stake has ONE total employee. ONE employee in the entire building doing every task. I will say, what a great attitude and job he did but he still was only one person. Who is the manager, who owns this place. Does anyone care. read more

It's open now. took my kids there today. it was after a snow but the parking lot was ice. dangerous. wasn't a fan of the kiosk but I get it. it's the world today. but the manager was completely rude. the staff was telling her customer needs and she said multiple times that she didn't care. she wasn't feeling it today and she just didn't care. the cook and food was amazing. the manger slung the food on the counter and just yelled a name. the cook took it upon himself to help carry the food to the table and could tell he was embarrassed by the managers behavior. he even said something to her at one time and she said "I said I don't care". but like I said cook and food was amazing. And he greeted every single person that walked in and provided great customer service despite his supervisor. And said bye and be safe to everyone who left. kiosk asked for a tip prior to even getting food. But made sure to tip the cook on our way out. My kid told the cook "thank you for being kind" read more

Well after the let down at Applebee's I decided on drive thru at Stake and Shake. Ordered a double cheese burger and a vanilla shake. Was informed the shake machine was down. So part of the business name was false. The window guy vaped while he took orders at the window and though I could not read the tatthis knuckles, I don't believe they were gang related. It's obvious he was not in love with his job. Update: I was told that the Board of Health has recently closed this store. read more

I just witnessed a couple being terrible and disrespectful to the staff. They were short staffed tonight and let the customer know that. Instead they threatened lawsuits and wanted their meal compensated. While waiting they tried to cause drama with other customers.. They then disregarded the space for the workers and went into the back and helped themselves to the soda fountain Totally disgusting behavior from. The other guests here. The servers were kind and respectful of us and the others. read more

Steak ’n Shake - I just witnessed a couple being awful They helped themselves to the soda fountain, as well as dumping a bottle of seasoning on the floor - Breakfast & Brunch Near Me - Middletown, Ohio

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This Steak and Shake is one of the worst I've ever seen. The drive through is extremely slow, the inside service is even slower, and the building is deplorable. Look at the pictures I posted for details but here are the highlights: - The menus are literally falling apart - The seats are destroyed - The floor is GROSS with what I hope is only grease Oh, and no joke - since they brought peanut butter back for their milk shakes I've been there 4 times and they've been out of peanut butter EVERY TIME. I like S&S food, I like their shakes, but this place needs completely remodeled and the staff needs to be trained to be quicker! read more

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Steak and shakes are pretty uniform across the board in food taste and quality but the service in this particular location is pretty terrible. Our french fries were cold, and our food took a very, very long time to arrive at our table. The restaurant itself seemed clean, with the exception of the bathroom, which would have ruined anyone's apetite. Yuck! I will most likely avoid this location in the future. read more

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Stopped by to grab a late dinner. Had to send my drink back twice to get with no ice. Worker found talking to her co-worker about bs more important than talking to me. Get home to a sandwich that wasn't even put together and half empty container of fries. I call to talk to manager which isn't on shift. I get told to return with my food for a remake but please hurry as they close soon as not enough night shift workers. I have never felt more like as a customer I was a hassle then the reason they have a job. read more

Steak ’n Shake - This is what my burger looked like when unwrapped. - Breakfast & Brunch Near Me - Middletown, Ohio

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Went to this Steak N Shake the other day, pulled into the drive through with no one even in line. Get told without even a greeting, "It will be 15 minutes before you can order." Then nothing when I asked why, drive around expecting to see a line and there was nothing. Parked my car figure it be faster to go inside. Talking with a friend about it being a 15 minute wait with no reason, as several other customers are walking out & saying it is going to take longer. So I asked why and they said, "No clue the staff is refusing to serve anyone." Go inside and at least 8 employees are standing about doing absolutely nothing. I see several on their phones with only 2 tables with people sitting there eating & what looks like someones friends just hanging out at the counter chit chatting with several servers. Get told it will be a 40 minute wait and ask to talk to a manager. What I get was a girl/kid thats not even a manager who was one of several playing on her phone behind the counter. Never got a reason from her about the wait times and asked for the managers number or a number I could call. They gave nothing, just a bunch of lazy teenagers not wanting to work with no actual management in the whole place or one grown adult. Never returning there again. read more

I've posted 4 photos of the dirty floor & molding lemons that were on the drink station that they were refilling everyone's drinks on. The server, Jenn, started off good but once the food came out she disappeared,& messed up our order. No napkins,no silverware,& no refills. We had to walk back behind the counter to get a manager to call and get her. VERY unsatisfied, I've ate at Steak n Shake for a long time & unfortunately I believe this will be my last. read more

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Our server, Lillian was friendly and fast. She made us feel very welcomed. The food was what we expected from a Steak n Shake and the highlight is always the shake. read more

Steak ’n Shake - Turkey club and shake! - Breakfast & Brunch Near Me - Middletown, Ohio

Every time I go here the wait to get your food is an eternity! Eat in, drive thru, take out, you're going to be waiting forever to get your food. The food tastes the same as any Steak 'n Shake, so at least they have that. Just prepare to come here Before you start to get hungry lol read more

The service tends to be slow but you can't beat the price of $3.99 for a made to order cheeseburger with fresh toppings of your choice. The shoestring fries that come with it are ok but I prefer fatter Texas style french fries. I usually substitute the onion rings for the fries since I like them a lot better. The shakes are pretty good, especially if you get them at the happy hour price (2-5 M-F). One of the best things about eating here is that you can use their coupons & save a significant amount of $ - 4 stars for being a restaurant I can afford to take my family to on a weekly basis! read more

The food is good if you can get it. I travel a lot and I really like Steak N Shake but I have attempted to eat here 3 times. The first two times I waited for a very long time for my food. The service was terrible. The third time I walked out after waiting 15 minutes to even have a waitress come to the table. I counted 4 waitresses and a manager. They stood and talked but never offered to help. The funny thing is that there were only 2 guests in the place. Horrible attitude and no desire to be helpful at all! read more

This steak and shake is also temporarily closed. Which by the way is not a big surprise

last time I try food from here. took my mom for sandwich and shake. for one thing they never .. EVER bring the shake and food at same time. Your half done and they finally bring the other part of our order. mom ordered little slider burgers and I got the spicy chicken ... my chicken was surrounded by grissel. her burger .. wasn't a small patty but a tiny broken off piece of mean. The tiny buns where about 2 inches in diameter and the supposed burger was about 1 centimeter. You couldn't even see there was anything on the bun without looking inside. I showed this to our server and she didn't seem to think that was abnormal. The shakes were good but that will be all we get from here. read more

Took 45 minutes to get my food, the waiter was not directly, but indirectly racist to my friend of color, assuming he didn't speak English because he was Mexican. Then took another 30 minutes to bring us our food. Side note: we where one of two groups in this Steak and Shake Go to Wendy's read more

Been there for 30 minutes haven't got a drink or order taken, not busy at all this place is ridiculously slow, once we finally got order taken the waitress took another 5 or 6 orders before putting ours in,once we got food chili was freezing cold, I wouldn't recommend this dump to anyone I like steak and shake but this location needs bulldozed had to rate at least one star for comment to show but trust me if I could rate 0 stars I would read more

The past 3 times I've tried to eat here I've had to leave without eating. My wife works second shift and sometimes I wait for her to get off work before eating dinner. At around midnight there are very few options in Middletown when it comes to food at that hour. It is very clear that the restaurant has poor management. No matter what day of the week it is, at that hour the service is atrocious. My wife and I walked in, waited there for at least 5 minutes while servers and cooks avoided eye contact with us. Nobody said a word until my wife said loudly "We've been standing here at least 5 minutes and nobody has bothered to even look at us!" Then a waitress came over and seated us while giving a disclaimer that they have been busy all night and please be patient. We waited patiently for about 20 minutes. During this time there was an argument amongst the employees because someone had seated people at another customer's table while they had gotten up for a minute. And a woman who looked like Brittney Spears on crack had a toddler who was screaming the whole time. It is 12:30am by this time. We had been there 30 minutes and nobody had even bothered to take our drink orders yet. We opted to drive across town to Burger King instead. I won't be going back to this particular Steak N Shake. Update: I finally got my picky kids to agree to try a hamburger. And since Steak N Shake has the thinnest burgers I can think of it sounded like a good option. This time we went at around 8:30 on a Sunday evening. The place was packed (what a surprise). We waited at least 5 minutes for someone to even acknowledge that we were standing there (that seems to be standard operating procedure at this location). Finally someone seated us and gave us menus. She said our server would be by to take our order shortly. At least 15 minutes later the same girl who seated us came over and said "I guess it looks like I'll be your server this evening". I think she wasn't even supposed to be serving people but nobody else was doing it so she stepped up. We placed our order and she brought our drinks. We waited. We sat and talked with our kids while we waited. After a considerable amount of time (probably more than 30 minutes), we realized that almost all of the tables were now vacant. Everyone that came in after us had already been served and here we sat with no food. I start looking at our server (who was now helping another set of customers that had just come in). I was waiting for her to make eye contact so that I could get her attention instead of shouting out at her. She made eye contact for a millisecond and quickly looked away, pretending that she didn't see me (so she wouldn't have to deal with me while she was in the middle of a bunch of other things). I look around and notice that EVERY OTHER EMPLOYEE (at least 6 of them) are just standing around relaxing, doing literally nothing while our server is running around doing everything (including cashing people out at the register). Finally my wife says to the server, "Excuse me, do you know how much longer it's going to be?" And the server checks, only to find out that our food is ready. Obviously the food had been ready for quite some time but she was so busy she forgot about us. And all of the other employees were too lazy to help her out in any way. So we were in the restaurant at least 30 minutes longer than we should have been because I know our food was ready to be served for that long (we were there at least 45 minutes before getting our food). This place is the worst run restaurant I've ever seen. If I were the manager I would fire everyone except the server that took care of us. It wasn't her fault that the rest of the employees do as little as possible, leaving her with the bulk of the work. I'm sure it is a constant nightmare for her, working with a group of bums like that. Either way, I'm never going back to this place. For real this time. I'll drive 2 towns away to the next Steak & Shake if I ever feel like having a steakburger again. read more

Slowest service EVER! Don't go here hungry.... you will starve to death. Could be a lot cleaner too... pitiful. Finally, got our food and it was wrong... read more

I find it crazy that you can be at the bar literally 25 minutes waiting to order and be ignored by everyone in a uniform like you are not even there... read more

This is the worst location I've ever been to and we will never return. We ordered 5 shakes in drive thru. It took them 10 minutes to come on speaker and 20 minutes to make our shakes! When we got them - a hot mess. Sticky Nasty cups, shakes were not full- two were nearly half full. Called to speak to manager and crew person James refused to put manager on phone. This kid was extremely rude. Did not have customer service skills whatsoever. Horrible restaurant. read more

Steak ’n Shake - Breakfast & Brunch Near Me - Middletown, Ohio

This Steak and Shake was horrible! The service had to be the worst ever. We waited over 30 min for our food. When it came out it wasn't as we ordered. No one ever came back around. We ordered milkshakes when we paid our bill for another 20 minute wait. The entire time we were there someone in the back was throwing a fit. It started with him just yelling then progressed to us hearing things being thrown and crashing to the floor. The restaurant was dirty. read more

Slow dining room service. Dirty restrooms. French fries were not fresh. Frisco melt was served on white instead of sourdough and the bread was saturated with sauce. We ordered milkshakes to go and my oreo shake had peanut butter in it, probably because they made my husband's chocolate peanut butter shake first. It looked like there were enough employees but no direction from mgmt. I had stopped at this location twice prior for the drive thru and the wait was so long that I left both times before getting my meal. I won't be back. Just not the quality that this restaurant has elsewhere. read more

If you are a glutten for punishment, then this can be your personal pergatory. Terrible service. Finally gave up on ever getting food. Wasted an hour of my life I can never get back. Wendy's next door.... ...in and out in less than 5 minutes. Thanks for saving me Dave. read more

Well, the reviews are right. I waited in line for a table while employees just stared at us doing nothing!!!! This place needs a decent manager because their employees aren't working! I ended up leaving and going through the drive thru where they couldn't understand the simplest orders and apparently can't count because he didn't give me the correct change after I paid. Smh. read more

This is the worst steak and Shake I have ever been to. We waited 20 minutes and they never came and took our order. I think only hill billy idiots work at this steak and shake. I would only go here if you have 3 hours of your time to spear. read more

We have gotten cold food there more than a few times. We gave it one more try on Nov. 17th and waited forever for our food, only to get mostly cold food once again. The server said she'd get us fresh fries and never returned to our table. Our burgers were not fresh either and nearly cold. All of the food had been sitting for quite some time before being served to us. Some of the servers were socializing with each other and laughing and there seemed to be zero management control - if there was a manager present. We've heard that this location has serious problems keeping a manager. We would definitely suggest visiting another location if you have a hankering for Steak & Shake food. read more

I pulled into the lot and 4 cars were in the drive thru, I waited 30 mins until I received my food. The chocolate shake they gave me tasted horrible and had little chunks of a gluten like substance in it. I will never eat here again. read more

Absolutely the worst service I have ever had at a steak n' shake. There were two girls waitressing and several people behind the counter with only one person cooking. The two girls waitressing seemed to be all over the place but everybody else behind the counter was standing around. I even heard one of the waitresses say that she needed help and the guy cooking asked her what she needed help with because there was only a single burger being prepared. Ridiculous because the waitresses were clearly overwhelmed. Nearly all of the tables in the place were dirty and had not been cleaned off when I went in and pretty much stayed that way for the rest of my visit. It took nearly 15 minutes to come over to get my order and then another 5 to 10 minutes to bring my iced tea. I had also ordered a chocolate banana milkshake and a burger with fries. The food eventually came out and they had said they were behind on the milkshakes, but a young couple that came in after me got their milkshakes and drinks before I was even a quarter of the way into my food. My milkshake finally came out as I was cleaning up my dishes and had finished my meal. I was actually getting ready to leave when the snake came out. Went to take a drink and noticed some black stuff across the top on the whipped cream. It look like a bug or possibly something off the grill that had gotten on there so I asked them to take it off. The cashier said that it may have been an Oreo but I never ordered Oreos in my Shake. Now while I realize there may be a station in the back and it could have accidentally gotten in, I really had no idea what it was for sure and I wasn't going to eat it to chance it. I come to this area for work quite a bit and I will never come back into this place. Corporate needs to fire the current manager & hire someone who actually gives a shit. This place needs a major overhaul. Be sure to see the pictures other people have posted. read more

This was hands down the best service I've received in a very long time and the first time ever from any Steak N Shake location. The waitress was incredibly friendly and fast and absolutely kicked ass and you could tell she genuinely cared. The food was good and fresh too! I'm not sure if the temporary shutdown of this location had anything to do with the change, but I sincerely hope they keep up the great work here! read more

Service was good today. Food was good. The only thing Is though, floor needs cleaned.

We arrived 1 hour before they closed and the entire staff was standing out back smoking a cigarette. When we drove up to the drive thru, the man punched the door in anger as he was walking in to take our order. When we drove up to the window, the man was on the phone with someone cussing and being disrespectful to whoever he was speaking to. Not to mention how unprofessional it is to be on the phone while dealing with customers in the first place. It also is unnerving to have someone on their phone while holding my credit card. read more

Went through the drive-through to pick up a single steak cheeseburger. The sandwich as usual was quite good but the service as usual was quite slow. It took about 15 minutes to get through the drive-through. I would come here much more often if the service was faster. Their burgers are definitely better than the standard fast food fair. read more

What's not to like its Steak N Shake! My only complaint is that if you go through the drive thru there is always a long wait. The service inside is always good. Very clean inside, bathrooms well stocked, staff is very nice!! read more

Stopped in for a late lunch and I had a Double Steakburger with Cheese and fries seasoned with parmesan and herbs. My wife had a patty melt which was really great. The seasoned fries are really delicious. Our server was prompt and took our order within a few minutes of arriving. She checked back on us several times during our stay. Our food was delivered to us steaming hot and was very tasty. I think the 5 star rating i gave is appropriate. read more

Staff are horrifically slow. I see kitchen people not properly using gloves. Management is off. I've been to slow places that take time to cook your food but never so horrifically slow as this place. read more