You can't go wrong with a burger and shake. They have a new kiosk concept like McDonald's. You order at the kiosk and then they call out your number to get your food. They have QR codes receipts that you scan in order to fill your soda. I'm not sure if you actually need to scan your QR code because it looked like people were able to fill without scanning anything. I would say you should keep your ears perked when they call out an order because sometimes they call out the item and not the order number so someone else might think it's their food. Overall, we loved our burgers and the shakes. Lots of seating area, for the most part clean. All the workers are busy making meals so I wouldn't count on any assistance. The kiosk are super easy to use and they accept cash and card too, which is pretty convenient. read more

Steak ’n Shake - Kids meal with shake - Fast Food Near Me - Morton, Illinois

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Machines and snotty employees ruined my wife's lunch today. steak 'n Shake had zero customer service and the bill was over $40, ridiculous.

My wife and I stopped in for dinner on a Friday night! We hope this location stays open for a long time! A sign was on the front door stating the shake machine was broken! Definitely a bummer! We haven't been to a Steak 'n Shake since they went to kiosk only ordering for dine-in/carry-out. We ordered 2 double steak burger meals. 1 with medium fries for an up-charge and 1 with onion rings for an up-charge. The meals don't come with drinks. The meals start at 4.99 each. The burgers were great and the fries and onion rings were good too! Our order took a little while to receive but was worth the wait. The dining room was dirty and definitely needed cleaned! We took our order to go. We will come back when we crave a steak burger. Next time we hope to get shakes too! read more

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Went in with my family to have lunch and while at the kiosk ordering I had the pleasure of listening to one employee yell at another several times "why the F*** did you do that" luckily we had not submitted the order yet and walked across the street to Arby's read more

Stopped for a late lunch at 1p today - hoping that the newly reopened S&S had improved. Easy to see why the restaurant is in trouble! Ordered a simple cheese burger with bacon and a soda trying drive through. The cheese burger was almost cold aided by a large slice of cold tomato. Fries were partially cooked, unsalted mushy cool at best. They did a fine job with the diet soda. S&S fries used to be the high light of the meal now poorly prepared and unsalted. If you desire an excellent simple hamburger and fries - go to Freddie's in EP - 100x better than S&S. read more

Used to go a couple of times a week but when they replaced the waitresses with machines we dropped back to maybe once a month. We don't eat in anymore, just go there now for the occasional pick up. Pity, I liked it. read more

One Kiosk was not functioning. Customer after us left in frustration. Kiosk did not print receipts. Our order was called by number, not name entered. Without a receipt how would we know our number. Catsup and napkin dispensers were empty. Tables were dirty. Restaurant was freezing cold in July! Took a long time to get our order. So disappointing....again. Not sure why we come back. read more

I've been going to steak and shake for over 40 years and what a shame they have fallen so far from grace. This location is one of the worst. Received a frisco melt that had the burger raw and bread not grilled. Asked for a remake..and see the picture below. read more

Steak ’n Shake - Morton Steak and Shakes version of a Frisco Melt....what a joke this place is. - Fast Food Near Me - Morton, Illinois

Wednesday, March 23, I called Steak 'n Shake yesterday to inquire if the dining room was open and, a rather indignant employee told me the dining room has been open since November. While I was thrilled to hear the news, I took note of the attitude. So, me and a buddy had lunch there today. And we quickly realized why we'd noticed so few cars parked around a restaurant that once had lines of folks waiting - Steak 'n Shake has gone "fast food." *You order at a kiosk. *There are NO servers. *Your number is called and well, you get it yourself. And, after receiving your order, should you need anything further, you get up and go to the counter. Well, Steak 'n Shake, this so completely and totally sucks, and I won't return. I'm done. One of America's iconic restaurants! What's really curious is you guys gave up on one of your biggest draws; that old-school diner-style atmosphere! I'm sorry but even though I love the food I don't love it enough to do drive-through or freakin' carry-out. Good Lord Almighty ... goodbye old friend. read more

We saw the dinning room open sign and decided to have lunch at Steak n Shake in Morton. As we entered we saw a new setup where in the past you were greeted by someone at the counter, now you are greeted by a kiosk. To place and pay for your order you need to use the kiosk, and they do not except cash. I ordered the classic double burger and onion rings. My guest ordered a Frisco Melt with cheese fries and a side order of chili. The guest also ordered a milk shake and was happy to see that they again include a cherry on top. All items were fantastic. Complements to the staff for keeping the dinning area clean and for providing a great experience. read more

Steak ’n Shake - Chocolate shake with cherry - Fast Food Near Me - Morton, Illinois

Ya, so the only reason we went to Steak 'n Shake was because Arbys didn't have any roast beef yet. So we go next door to order. We pulled up to the speaker, placed the order, they just said pull around. We pull around and there are 2 other behind front of us. I mean it called fast food for a reason. Not pull up, order, then pull around and wait in line for 15 minutes! Us and another vehicle left without any food. Won't go back there read more

Avoid the Morton, IL location. Something has changed. Had a really bad experience here today. I ordered food in the drive-thru, got the wrong order, and asked them to correct it. Without a word, they took it back, made a new one, and shocked everyone in the car when they pretty much threw it out the window to us. I called to speak to the manager, got put on hold, and disconnected. I called back to share the experience with the manager, after which she lectured me for calling back and hung up again when I asked her name. Long story short, the people who work here hate everything and everyone, and the food tasted really off. Not typical for this type of restaurant. The hamburger buns were hard, the burgers were salty, and the experience was bad enough never to go back. Avoid the Morton location. They don't even deserve a 1 star. read more

SLLLLLLOOOOOWWWWWW AS DIRT TRAVELING UP HILL. IF you are prone firing of old age or just placed your order Sunday at 9pm and have to be at work Tuesday morning avoid this drive thru at all cost. When u see signs in the drive through after you placed your order that say "Quality takes time" you know that corporate leadership is aware there is an issue but figured cheap prices and plastic signs are cheaper than actually fixing the real problem which is your drive through process is absolute garbage. read more

Steak ’n Shake - Fast Food Near Me - Morton, Illinois

Good luck getting any kind of service here. Waited almost 30 min for a carry out order that ended up being canceled. I could not get anyone's attention to ask about it. When I finally yelled around the counter to ask about it, someone came over, looked at the confirmation, told me it never came through, and walked away. I will never come to this location again. read more

They should just close for good. It's no longer a happy place to take your family. Food quality has went down, no more waitresses to take your order. There is nothing good about steak and shake anymore. I may have over rated it with one star read more

Ordered: kids meal; double steak burger meal; single steak burger meal no cheese; junior malt; mint choc chip shake Received: no junior malt because there's no malt. All burgers with cheese. Missing one fry. What makes this more ridiculous was the staff who argued with me in what ordered. I won't provide them the opportunity again. 0/5 stars - *not recommended*. read more

This location is DISGUISING!!!!!!!!! We pull in and the ENTIRE staff , INCLUDING THE MANAGER, was outside getting high. How I know this because we saw him leave in his car and a staff member said "he was going to buy ranch dressing". So high that they forgot half our order! It took 40 minutes for one of the "smoked up staff member" to make a chocolate shake! Food been sitting out for hours, half eaten burgers sitting on the tables, restrooms where worse than an outdoor concert spot-a-pot!!! When I asked were my shake was, the staff member was so high, he just looked at me like he didn't understand english! I wouldn't recommend this location if it were the last place on earth to get food! So so nasty. Management should be embarrassed! Too bad I can't give it -50 review! read more

This is disgusting. These chicken tenders are so undercooked & hold the risk of salmonella. I will not be coming back. read more

Steak ’n Shake - This is disgusting. These chicken tenders are so undercooked & hold the risk of salmonella. I will not be coming back. - Fast Food Near Me - Morton, Illinois

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They locked the front door before 9:00 even though they close at 10. I tried the drive through and despite there being cars in front of me being served, the refused to answer the intercom. read more

Afwal they take way to much time to make anything on there menu they don't even know what they have on it worst of all THERE WAS HAIR IN MY FOOD absolutely discussing I would never go back to this location I'm honestly in disbelief read more

Steak ’n Shake - Hair that was in my food - Fast Food Near Me - Morton, Illinois

Here I sit so broken hearted ... 20 minutes after I paid for my order at the kiosk, and no sign of our order showing up. Don't show up hungry. If I don't make it, please let my loved ones know I chose poorly. Update. It took them 38 minutes to fill an order of 6 hamburgers with fries. If this is all the better you can do ... close. read more

Steak n Shake is the typical corporate run food spot that's often understaffed but i still maintain it is one of the best budget restaurant chains. Sure the staff can be slow and get orders wrong like fast food places do. But knowing what to order can make things a lot better. I have never gone wrong ordering the Frisco Melt, Jalapeno Crunch Burger, or Royal Burger. Frisco Melt is tempting a heart attack but worth it. The Jalapeno Crunch is a cheesy heat bursting with flavor. The Royal is a full on burger with an egg - sounds weird but cow and chicken make a very tasty deal. Speaking of deal, with the frequent coupons available in the mail and online, these three can be had with fries for $3.99-$4.50. Go during happy hour and get a shake for like $1.70 - that's a solid meal. My favorite are the Winter Seasonal Shakes (White Chocolate and Peppermint) and the Cookie Dough and Mint Oreo & Cream. Steak n Shake provides a great menu with many American sugar/fat/salt classics, shakes, and burgers 24/7/364 (not Christmas) under $5.00 at over 500 locations nationwide. I don't know any other restaurant with that claim. My only issues with Steak n shake besides the already mentioned staff shortages and sometimes questionable orders would be that the french fries are not quality as are the burger buns. I'd really like a wheat free bun and a milk-free milkshake (coconut milk please). I should add this is all my own unbiased opinion - no Steak n Shake employees in my family or anything like that. I'm just seeing a lot of negatives on the reviews. I relate with many of those negative reviews but there's still plenty of good reasons to overlook them. read more

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Much improved with the new business model. I used to not enjoy this Steak n' Shake location and consistently used to say how I wish they had a business model like Culver's or Freddie's. Now they do. You simply order at a kiosk, have access to a fountain machine for refills, fresh food ready at the counter at the call of your number. If you're the type of person who wants to be waited on hand and foot for a $4 burger and complain about not being served, then I'd suggest you try Applebees. I'm only leaving four stars because the menu is much smaller and some of my favorite items are no longer available. Great improvement to this establishment. read more

Morton, Illinois location - Horrible service! Manager needs serious re-training. I wish zero stars was an option. Not a single customer vehicle in the parking lot at 5 PM on a Wednesday. No one in line to order at the drive-thru. I pulled up and heard, if you want to order food it will take at least 20 minutes. I questioned it since there was no one waiting to order and the dining room was completely empty. I almost didn't stop at this location because I tried it a month ago and it took 22 minutes to get food AFTER I had already paid. I figured I would give them a 2nd chance; that was my mistake. I said "that's ridiculous; there isn't even anyone here". 'Manager' went off about how I shouldn't come at dinner hour and they had lots of online orders. "Don't tell me MY restaurant isn't busy! Leave now! You're trespassing!" I pulled on around the building and slowed to try to see the contact info that is usually on the window, but I couldn't see it. As I went on around the 'manager' ran out the front door recording with her cell phone and yelling. I pulled on around the building to park and take a picture of this person from my car and through the window so she could be identified. She noticed and came running out again to take more pictures. AVOID THIS LOCATION AT ALL COSTS! By the way, I was there less than 3 minutes. I drove to another Steak n Shake in Peoria, went through the drive-thru, and had my food in less than the 20 minutes they said it would take just to get food in Morton. And the fries were hot, and both the person who took the order and the one who handed it to me were pleasant and friendly. I RECOMMEND if you need a Steak n Shake fix go to the location near Walmart on University Street in Peoria. read more

Didn't offer chicken tenders and I looked it up after and there is no news online of this atrocious act. It also took 30 minutes to get a subpar shake and a medium Dr. Pepper. Utterly ridiculous would never recommend this business. My friend in the back of the car was bewildered by these acts of injustice. The lady also gave me a paper straw and no spoon for my shake. I am appalled by this and it put a damper upon my night. read more

When I placed my order it was 721. There was only two cars in front of me. And two or three cars in the parking lot for people dining in. When I left it was 747 and when I got my food it was cold. The worst service. This place won't last much longer. Save your money read more

Just went there and ordered number 7 doubled cheeseburger and got my food and no cheese on it and got fries and they didn't even put ketchup in the bag for the fries and food was very salty read more

I guess acknowledging people waiting for a seat is asking too much,plenty of empty seats just no service.Finally walked out along with other people waiting.Would give zero stars if I could read more

Beware of this place. I went through the drive thru and ordered 4 large drinks. When I got to the window, after paying, one of the male workers started to hand me one of the drinks. I asked if it would be ok to get a drink carrier for them and asked if he could put 2 in one carrier and the other 2 in a separate carrier. Normally each carrier holds a total of 4 drinks, however, the large drinks are so tall and heavy that it will cause the carrier to break if not supporting the bottom. The worker explains to me the drinks are too tall to fit in their carriers, yet I explain to him I come here quite often and they always put 2 large drinks in a carrier. Well he storms off because I asked this simple request. Next I hear a woman, who turns out to be the night manager ask him "what's wrong". She then proceeds to the windows and and greets me asking what is wrong. I go to explain exactly what I had told the male worker and she replies the same response about the drinks being too heavy for the carriers. I explained to her that if they put 2 in a carrier that it works just fine and then told her that I come here a few times a week and that's how they have always done it for me in the past. Apparently this made her mad as well because she grabs another male worker to help her start putting the drinks in a carrier. However, I see that she is putting all 4 large drinks in a carrier when I have already kindly explained that putting just 2 in the carrier will not cause an issue. So I pull open the window to get her attention, to let her known not 4 drinks but to place only 2 in there and she goes OFF!!! She starts yelling at me saying " DON'T OPEN MY FUCKING WINDOW"!! and she yells this several times and then shouts she is canceling my order and giving a refund. So I see her go to the register and I hear her ask the male worker if I paid cash or with a card. She then starts, I assume giving me my refund and walks away from the register not giving me proof that a refund was issued. I wait for 5 more minutes in the drive-thru and she comes back telling me I need to leave or she is calling the police. I ask for my refund and she says she already processed it without ever showing me a receipt. I ask for her name, because she wasn't wearing a name tag, and she says "I don't owe you my name tag"! Just horrible horrible service and a perfect example of a Karen if I saw one. She was wearing a black button up shirt, she is a bit heavy set and wearing glasses. This happened Dec 29th around 8:30 a 9:00PM. This Stake n Snake apparently is not corporate owned so not sure how much this will help but I hope no one else runs into this lady and hopefully she will be shown the door soon. read more

We dined in for Father's day. We were seated at a just thoroughly cleaned table quickly. We had a party of five. We were treated by our friendly waiter and given our menus. Shortly, he came back and got our drink orders. After a reasonable wait we placed our orders. The drinks came back quickly, and was soon followed by our food orders. The food was the best I have had at a Steak n Shake in a while. Hot and crispy food, full of flavor. My milk shake was wonderful with what seemed to be extra chocolate, creamy whipped cream and the cherry on top. It is so nice getting the milk shakes in the glass parfait. Seems like old times. It was a good experience in a very clean store with friendly courteous staff. Seems like the people in Morton give a little extra in what they do which makes it worth the drive there. Even better, I was the guest of honor and my meal was paid for! read more

I've been here a handful of times but haven't gone back in probably a year. The few times we have gone it's so packed you wait forever to get a table. Last time we were here we didn't even get waited on so we got up and left. If you've had Steak n Shake yes the steak burgers are good, but not worth the wait. Maybe the service has gotten better but there are so many places to eat around here we skip this one. read more

Four of us enjoyed a take home order this evening. I had their chili mac and onion rings. The flavor was fantastic. I wish they had included a packet of crackers with the order. read more

This review is in reference to the staff at the Morton location only. The food is par for the course as far as this restaurant chain goes. Last time I went there we were seated and given menus...and sat...and sat...and sat. I saw someone come to the takeout counter, order, get their food and leave while we sat and waited for someone to come take our order. It's not like they were short staffed, either; there was one employee strolling around like he had nothing better to do. Like the 2-star rating says, "Meh. I've experienced better." Won't be going back. read more

I live on the East Coast, so this was my first time eating at a Steak N Shake. I always see them along the highway when we're visiting family in Illinois but I had never tried it myself. I had the Chili 5 Way, perfect comfort food for a cold Fall day. It's still fast food, but it was pretty tasty. read more

Steak N Shake itself is a midwest tradition. Thin flat burgers pressed into a grill, shakes, and thin fries deep fried until crunchy and hot. They also have hand dipped shakes that are light years better then anything you'll get at a fast food restaurant. As for the Morton location... We eat there fairly regularly and service is generally good but when you have teen age waiters and waitresses you get your bad visits from time to time. read more

Service bad ordered a double cheeseburger got a double hamburger then gave me a cold piece of cheese on a dirty plate. Stay away from this place! read more

Steak ’n Shake - Fast Food Near Me - Morton, Illinois

Best Steak N Shake I have been to in a long while. Good sandwiches and excellent service. Restaurant was clean. Zoey was our server and everything was fast. We were about to give up on this chain, but we will keep going to the Morton location. read more

Food is decent. Service is a crapshoot - sometimes it's great, sometimes very marginal. We eat breakfast there regularly; it took over 30 min to get food today - apparently waiting for 'fresh biscuits' - although we weren't told for a half hour. A couple waitresses are awesome, several are not. read more

Had breakfast very dry slow service very disappointed will try lunch next time and then check back hopefully it will be better if not better I don't know how this place stays in business read more

Chicken tenders smaller than my fingers and I'm an adult. How about a nose ring in your fries? Or was it a mouth ring? Either way she's not getting it back because I won't be going back. After waiting 20 minutes for the food it was brought out as I waited up the curb. To the little girls surprise I wondered where my shakes were. Something to drink while I waited would have been nice but letting my food cool while someone went back to make the hand dipped shakes was world class. I wish I could give them a zero rating I question anyone who thinks this place is worthy of anything more than 1. If you're giving Steak and Puke a 4 are you really telling me these guys cook better than your mother? read more

Steak ’n Shake - The nose or mouth ring found at the bottom of the fries. Hopefully they fired the person with the hole in their head. - Fast Food Near Me - Morton, Illinois