First time at a Steak 'n Shake in 8 years. Service was outstanding. Manager on duty was super friendly and walking the dining room every 15 minutes saying hello and resetting tables. I visited on 3/3/26 at 2pm in case someone is monitoring this account. The dining room was immaculate. Ordering was easy through the kiosk. Don't forget your drink ticket... read more

This location continously screws up their orders all the time. Bad food. Milkshakes are like water.

This is the BEST Steak n'Shake that I've been too! It was easy to order with the kiosks. The food came out in a timely manner and was exactly what I ordered. Shout out to Asia for excellent customer service! I dined in with a large group and she was super helpful! She even gave the kids a Steak n'Shake car and stickers. The restaurant itself was clean and modern. The rest of the staff at this location were very friendly and I'd definitely return here. Plenty of parking available. read more

Steak ’n Shake - Western Burger, Fries and Fresco Melt - Burgers Near Me - Riverview, Florida

OOOPPPSSS! when placing an online order at the end of the completion and I hit the submit button, it said oops, something wrong has happened. I was in the parking lot of steak and shake, so I went ahead and went inside to order from a human being at that point. I seen that the oops transaction I had been charged to my Cash App to the tune of $22 being that I was starved. And my family was sitting home. Waiting for me after I got off work. I went ahead and redid the order after the manager. Assured me that it would be back on my Cash App. The next day well, it wasn't back on my Cash App. And it was completed along with the order that I had ordered inside. I was given a phone number the night of the transaction. It was to the app. That is part of stake and shake, but the manager said they have nothing to do with the app and to call the number and tell them what happened when I call the number. It was a recording saying that number was out of service. I went up there today and was told to come back at 5 and speak to the district manager. And then I was told to come back at 7 and speak to the district manager. He never showed up, but I did get a manager who said that the app has a problem with the oops message. And everyone has it same thing. I heard last night from the other manager. I at least was given a Coke while I waited 45 minutes only for her to come back and tell me is between me and Cash App. Cash app said they can't help me without proof I guess I should have taken a picture of the stake and shake logo on their app.That they have nothing to do with when it said oops, there's been an error. Every time I go to this particular steak in shake, I have a problem whether it's missing a burger or soggy French fries. I like steak and shake food. That's why I've been going to a different location and skipping the Riverview location. Now, I think I will skip steak and shake all together and start frequenting 5 guys. If you want to eat a burger from there, just don't use their app.Because you will be ripped off and they will claim they can't help you in any way shape or form. read more

The restaurant was clean and had an overall good energy. The food was good, and came out quick. We also didn't have to pick it up at the pick up counter--before our names were even called, one of the workers, Lo, brought our food to us. They were incredibly kind, and checked a little later to make sure everything was good. Both Lo and one of the cooks told us thank you and have a good day when we were leaving. This all seems small, but had a big impact on the experience. My sister and I have been going to Steak 'n Shake (in general) for years, and we both agree that this was the best experience we've had since the changes made during covid. read more

If you like fresh cooked burger with all the fixings, this is the place. You can get a great double burger meal for under 8 bucks. It's serve yourself but the location had inside seating and was very clean. It's a great escape from those other fast food burger places. read more

Terrible quality, terrible service, terrible food. If you want good food, don't go here. The night manager needs to be fired. Very rude, doesn't seem she knows what she's doing and you can't express any complaints to her without her being rude. DONT go here. DONT order from here DONT even go through the drive thru. read more

First time back in a steak and shake after probably 25 years. It was clean, the staff (Renae) was friendly and helpful. All the food was hot and fresh and it was still reasonably priced. Glad to see they are turning things around and making a come back!! read more

I've been here three times in the past couple weeks! My fries were always nice and hot! I did get some potato hash browns on one of the trips that were a bit too oily and undercooked though. Drivethru was always pretty fast too! Prices are reasonable and options comparable to Culver's I would say. I'm just there for the French fries lol! read more

Steak ’n Shake - the outside of the restaurant - Burgers Near Me - Riverview, Florida

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I MISS the old Steak & Shakes. They had servers. You could watch them make the burgers right in front of you by the counter. When they used to say, "In sight it must be right," they weren't kidding. I loved their shakes and also their flavored Cokes like Cherry and Vanilla. Many of the locations were open 24/7 which was a big help to me because I often worked nights. I lived in FL for several years so that's where I patronized them. I moved away in 2010 and there are no S&S in the region I live in. Went back to visit last week and was disappointed at what I found. They no longer have servers. They have gone to a QSR mode, and installed kiosks where you order. They give you a code to scan to get your drinks. ALL they do is call out your number or name, when your order is ready. Basically it's nothing more than a fancier McDonalds. But even McDonald's let's you order and pay at the counter IF you want to. That is not an option here. When we were there, we were ordering at a kiosk. We were the only ones in the line at that moment. Then an impatient man stood behind us, and was upset that we were using the Cash/Credit Card Kiosk instead of the one that was Credit Card Only. He had wanted to pay in cash and was clearly annoyed that we were holding him up. After looking at the menu, I saw that some items were no longer available. I also learned that most (if any) do not stay open 24 hours anymore. The food was OK, nothing special. I didn't bother with a milk shake. The restaurant was clean. I don't care for this new business model and I won't be going back. My new FL go to is Culver's. You order and pay at the counter and the staff are very happy to answer any questions you may have. They bring the food to you when ready. read more

Wayyyy better this time around. Burgers were made perfectly and not all sloppy like before. Different ordering system that seems to work ok. And everything was fresh and tasty! A big turn around from this place! read more

Steak ’n Shake - Burgers Near Me - Riverview, Florida

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This is the best Steak 'n Shake I've ever been to, super quick service and the order has always been right, I'm impressed!

Food was good but the service was horrible. The girl working the drive thru was incredibly rude. I misunderstood something so she started speaking very slow and asked me if I could understand her now. I'm unsure if the manager was there or just letting her talk to people like that. read more

The food was good. Disappointed that they moved to 100% kiosk. Then I had to figure out how to get a refill by scanning my receipt. I thought I was still going to get served. Tired feet. Also, no menu to look at to make it a little bit easier to order on the kiosk. read more

The food was good but the service was awful and slow. I ordered food in the store and then I had enough points in my app to order a free milkshake and I did. I clicked it for this location and in store and asap and they said 5-10 minutes. Then I was waiting and waiting wand waiting for 25 minutes for my shake and it never came out. Then we went up to the counter and no one was there and we stood there for 10 minutes then finally the cook came out and we told them "hey we never got out shake under Cobey" and then he went and got it and said " we didn't know you were here" and I walked back to my table and looked in the app where you could say you are here and there was nothing. Great service Steak 'n Shake read more

I highly recommend this location I had the best service so far the staff was very helpful and very nice they went above and beyond the way it should be everywhere the place was spotless and the burger was one the best I have had at a fast food place their fry's come cut smaller than im use to but they were great as well read more

Dang.. forgot about my review 6 years and came back. They are still crappy. Cold burger and all. Don't make the same mistake I did

My wife and I tried this Steak and Shake looking for a nice restaurant style lunch. The kiosk ordering style quickly removed the server from the restaurant experience. The kiosk malfunctioned and wouldn't provide a receipt and the person wouldn't get us one either. We asked for it 3 times. We heard names called for people to get their order, even some who ordered after as. Finally, we get our lunch. The fries bland. The onion rings were greasy with a foul taste. Both double burgers tasted dry and almost burnt. You had a choice of condiments but it's however they choose to put it on. If we'd wanted a fast food experience, we'd have gone to McDonald's. read more

Worst service I've ever had at a fast food place in my life. The amount of people who just walked off and continuously pulled out the drive thru because of how long they were taking was almost impressive. Workers were incompetent and confused. Waited inside for 30 minutes after ordering and was handed my two milkshakes almost immediately. After bringing up that I was still yet to receive my order, they looked up at the screen and stated they forgot about that it and proceeded to make it on the spot. I went around and just asked for a refund. The lady at the register told me it was ready, but I still just wanted my money back at that point. I also was watching the workers behind them STILL mess up the order and put it on trays instead of a to go bag. Never coming back to this place. read more

The workers don't listen and act stupid. We came by after a long busy day and were hungry. We ordered a #7 with a large cheese fry and a Dr Pepper and then #8 with a large cheese fry and Dr Pepper. We got both drinks. We got home and there was only one burger, a small fry and a large fry and one cheese sauce. My husband went back up there and they were looking at him all stupid. They remade everything but it was still pretty cold and still forgot a cheese sauce. There was mayo and mustard on the #7 when I get it all the time and never comes with mayo or mustard. Never coming back to this location. Do better with ur customer service it's sad and pathetic. It's not that hard to get an order right I've worked in customer service and food service before. Absolutely ruined both of our nights. read more

My husband and I came here for lunch yesterday and had a great lunch. We both ordered the single cheeseburger combo with fries. Although the burger was not large it was cooked perfectly and the toppings we chose were all there, including grilled onions. The fries were thin and crispy. This restaurant was recently sold to the former GM and she had made wonderful changes for the better. Last but not least, Maria Walden the server and overall brand ambassador was awesome with her cheerfulness and delightful disposition. We will be back again very soon. read more

Location. The location is clean and I do still enjoy the old dinner atmosphere. The tables were clean when I was there and the staff were very friendly. The food was decent. Nothing was wrong. But yet nothing was great. Stake n shake as a whole: It's just another fast food joint now. The self serve pick up order is great if everyone was a Highschool kid looking for a place to hang. But other than that it's just a lame system. The memories I have coming to stake n shake with my friends and siblings and talking and laughing with the servers feel distant and now with the new system it feels like a little part of life is now gone that I won't be able to share with my younger sibling. Milkshakes are extra Thicc now. So there's a plus. read more

Fast food that really isn't. Let's face it: you go out to eat so you don't have to cook and also to enjoy yourself. Sometimes you compromise on quality for the sake of time. Neither was worth it here. I'm always expecting something better from this chain but alas, the saying you get what you pay for truly applies here. The unsatisfying burger, that was cool, and which took forever to cook left me still hungry and wondering if I was going to be sick later. I would've rather gone to Culver's or spent triple and gone to Ford's Garage. I'll be doing so in the future. read more

horrible customer service , apparently when you ask for anything politely it's taken as berating the staff .....manager missing a tooth wonder why ?? staff sucks food dry I'm sorry this is by far the worse service I ever had at ANY Steak 'n Shake and DAWN ETHRIDGE ... the franchise owner is the worst unprofessional person and hangs up when she can't give you a reason for their mistakes !!! read more

Ordered a simple chocolate shake and fries with cheese sauce. The milk shake was SO gritty, like it had powder in it. And they gave me enough cheese for like 5 fries. You could see the bottom of the cup through the small amount of cheese (that they charge you extra for). The girl shook the cup of cheese and I didn't realize why until we left the drive thru... she wanted it to look full and it wasn't. We didn't even go back because I'm 8 months pregnant and was too cranky and tired to do so, so my husband got me a milkshake from Chik Fil A. Really disappointed with our trip here! read more

Steak ’n Shake - Burgers Near Me - Riverview, Florida

Inattentive kitchen staff that takes forever to get shakes out. Ordered two shakes and waited 20 minutes. Only three of the tables were occupied, so it wasn't busy. read more

Overpriced need a in n out here. It's basically a trendy burger place that's hyped up!

The restaurant was clean. The service workers were polite and helpful. When I order a single burger, I would actually like to have a burger that isn't two slices of paper thick. It was ridiculous how thin the burger was. I can't even tell you if it tasted good or not, because all I could taste was the bun and ketchup. I can let slide using the kiosk to order but a paper thin burger nope not good at all. read more

Hate the ordering system! I won't be returning. Places that are installing self self ordering, etc seem to not understand that I want to go out so that I don't have to work. Instead you walk in and instantly have to work as a cashier (for free). No table service, no plates... what the purpose? Every that made steak and shake worth going to is gone. Now it's just a self serve fast food place. RIP 2021. read more

I should've known by the smell of the place that my burger would look like this. I called to let them know about the raw burger and the employee could careless. read more

Steak ’n Shake - Raw burger - Burgers Near Me - Riverview, Florida

So when I was in high school my friends and I went to steak and shake all the time as there was one across the street from my school. I hadn't been in years but tonight we were at Home Depot and decided to stop by for some dinner. We ordered chicken fingers for myself and my kids, ages 1.5 and 6. They came out minutes after we ordered...when we started tearing the strips up to give our toddler my husband saw the chicken was completely raw in the middle so glad we realized before we gave it to our baby girl. The manager came out to our table and admitted it wasn't right that we were served this food and stated their fryers are on a timer so the cook must have made a mistake. We didn't pay for anything and left but I felt I should let people know what happened so maybe they double check their food before someone gets very sick. read more

Steak ’n Shake - Raw chicken I almost fed my one year old :( - Burgers Near Me - Riverview, Florida

EXTREMELY slow service. It took 30 minutes before even getting my milkshake. I have no idea how this streak and shake can even have a drive through at this slow pace. When we sat down about half of the tables were full so they were not packed. All of the staff seemed to be working inefficiently with no sense of urgency to wait in their customers. I watched as they stood in the corner over and over talking to each other. A dinner for 5 taking and hour and a half is ridiculous when it is at a steak and shake. We came for a quick dinner after shopping but instead we sat hungry and waiting. I wish I could say the food made up for the wait when it finally arrived but sadly it did not. Our fries were barely warm and my burger patty only covered half of the bun. I love Steak and Shake but I will stay far away from this particular one. read more

If you wanna wait a long time in drive thru, and possibly get your order wrong, come here. Plus, they took away the sliders. So there's no need to come here. Their garlic burger is flames though. :) read more

HORRIBLE BURNT FOOD. One bite and I was like Ewwwwww what is happening. The burger, if we can even call it that, was burnt and tasted like the burnt part you scrape off the grill at the end of the night. Sooo terribly disappointing. And I had to wait in line for 15 minutes for that. Never going back. read more

Steak ’n Shake - Double steak burger with cheese - Burgers Near Me - Riverview, Florida

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This is the worst restaurant I have ever been too. The server was rude and rushing us to order place the order. The table was dirty that they set us at. The milk shake was warm. My husband said that one of the employees went to the bathroom and came out without washing their hands. My husband got food poisoning from that restaurant and the best part was the bathrooma were disgusting and I saw two cockroaches in the lady's bathroom. I will call the health department on them. read more

Always a fan of a good Frisco Melt or steakburger, this location across from Target is a decent spot to have a quick greasy burger and a shake. Their prices are generally pretty good, and any given week there's a flyer in the mail with coupons, so there's plenty of incentive to swing by. This time I went through the drive-thru, and my order came out in a reasonable amount of time - 7 minutes for a Frisco, fries, and club sandwich. read more

The food is always good but the service is, eh. The employees who waited on me were sloppy with my food and made unprofessional comments. There was fruit punch all on the outside of my drink and I didn't even order a fruit punch, lol (I ordered lemonade). The actual restaurant is very clean and not usually crowded which is a plus. I'm so glad they allow you to order your food online because I prefer not to have to deal with the staff here. But even with that feature, the employee's seem to not know what they're doing. I would recommend this Steak and Shake for take-out, not for dine in. read more

Salvador is very rude!! Get someone who actually wants to be at work in the windows, they gave me cold fries and get upset when I asked for fresh ones read more

Have loved steak n shake since I was a kid but seems like every location tries to outdo the others for worst service possible. Been to this location twice and both times they royally messed up our orders. The food is so delicious but cant stand eating there any more because the service is always so bad. read more

Two stars because the food is consistently good across all stores in the area, but this branch has some unique challenges. The drive-thru workers always have an attitude like they're annoyed that a customer pulled up to the speaker. Without fail, my order is always repeated back to me incorrectly. Correcting that mistake leads to more attitude and apparently confusion since the order I receive is usually wrong as well. It's a shame because this branch location is more convenient for me, but I'll be going out of my way to another one from now on. Hopefully the existing staff can work out the issues. read more