i called the store and asked if they sold cheese sticks and i got hung up on shortly after they said no. that shit was straight disrespectful. read more

I went through the drive through late one night this week...It took 30 minutes. I was trapped in a line of cars and didn't want to order without paying. The food was cold, the fries were so cold I threw them away. I could have sent the food back and demanded a refund, but did not want to invest more time returning the bad food. I understand new staff, being busy....however, the girl at the window was arrogant with out an apology for the ridiculously long wait. Step it up steak and shake... read more

Service at this Steak'n Shake was really bad! There was only 2 tables when we came in, it's not like they were busy. We didn't get napkins had to walk up and ask for them. Didn't have silverware clean and need to bring us some late and never did. I had to walk up there to get a refill. The servers were way to busy talking then doing their job. However, the food was really good! read more

Steak ’n Shake - Nasty floor, you can tell it has not been cleaned in awhile. Just plain gross. - American Near Me - Schererville, Indiana

Can't beat the price for a decent burger, fries and shake! So much fresher than McD's.

Speedy and friendly service in the drive thru, the white chocolate milkshake is the greatest thing ever made yum yum. Got our order taken and got out of there under 5 minutes. Perfect fast food service. read more

This place was absolutely amazing! Our waiter was so nice, and took care of everyone of my parents and I's needs! I had the snickers shake, and the little pieces of candy bar in it give it a wonderful texture! I also got the classic double n' cheese, and it tasted like a little slice of heaven! I really liked the 1950s diner feel to the place, but it would be awesome if that added in a jukebox. The fries were fairly thin, and that made them even better! All I could think about was coming here again! read more

My mom and I used to rave about how great our service was here. Lately, the service has gone down. I went to this location the other night with a couple of my friends. When we walked in, it took a good 5 minutes for someone to come over and grab menus. Notice I didn't say greet. I was the one that greeted the man (who was a manager). He walked over, grabbed menus and didn't say a word. Finally, I said, "hi! How are you?" And he said, "I'm good, how about you?" And then went to seat us. As we sat and waited, our waiter came up (another manager) and took our order. Everything tasted delicious and there were no problems there. But after, we didn't receive our bill. If we were awful people we probably would've walked out without paying, but since we're not we waited at the counter to be rung out. We told the manager that we hadn't received our bill. Our waiter/manager had forgotten to print out our receipt. It wasn't that busy at the time so how could you forget the receipt? I also noticed him sitting in a booth chatting with what seemed to be friends of his. But he couldn't get our bill? Anyways, we paid and the one manager ringing us out was explaining how somebody called off and now our waiter/manager had to act as a sever. He also explained how he's kind of just winging it. Winging it? Shouldn't a manager know how to do most, if not all, functions of the restaurant? Now, this time was a doozy and not such a big deal. However, another time we went we walked through the door and a server came up and said, "four?" When we nodded, she grabbed menus, walked us to the table, set down the menus, and walked away. Okay. Terrible start. We then waited at least 10 minutes for her to come and take our order. No smiles. Just took our order and left. She only checked up on us once that night and then when she left the bill and that was it. The only reason we still come here is because it's one of the few places open all night for all ages. Please, Steak N' Shake... get your sh*t together. read more

Went in this morning for the "all you can eat" pancake special. Waitress Nikki was very professional, made sure I never ran out and that my coffee cup was always 1`/2 full or better. Pancakes were just right. Found myself leaving a tip that was more than the pancakes. :) read more

visited steak and shake with the family. Super fast service. Nice server. Hot food. We love the fries!!

i frequent the Schererville location but it took 40 minutes to get to the window with 4 cars in front of me. Merrillville is much more efficient and timely. I pay for hot fudge in my shake and barely get a teaspoon. Corp needs to straighten this place out. read more

Would have given no stars if allowed. Had to wait for someone to clean tables that were empty. The restaurant is extremely dirty and so is the appearance of some of the staff. Ordered our food and drinks, when served our drinks there was hair in them. Will not be back. read more

I drove here 20 miles to come here made my order online just to get to the window and say that they're closed for maintenance. If i could give this place 0 stars i would for professionalism. read more

The only reason why they got the 2nd star is because their food is good (my daughter likes it). Their drive through service is horrible. The line outside always be extremely long and very time consuming. Once you go inside to order, no ones is at the register to take your order and 9/10 the place is not crowded. My daughter love their food which I if the service is not good, too me the food isn't neither. Also I've order a bacon single steak burger, the manager told me it will take 7 minutes to make and now it's past 20 minutes. Sorry I do not recommend this place... read more

This place is a joke... waited 20 minutes after we sat to get our drinks. Then an hour after we sat our food came... and the place only had four tables full... I won't come back. I mean I've had plenty of Terrible experiences at late night diners but this was comical at best. read more

Waited at the window for 5 mins no one took my order so I drove to the window... waited in line for 20 mins only to be told to "go back through the drive through because the peoples food behind me was ready." Have some common sense and just take my order! I drove back through the line and of course there were 4 cars ahead of me so I left.... Very irritating. read more

I will definately NOT return to this Steak and Shake. I only work 2 blocks from this place and it was lunch time and I needed to get back to work so I went thru the drive thru. When I told them I had two separate orders I was told they could only do one order at a time. So I waited in line for the food from the first order and then had to drive around the building to place the second order. By the time that was done half of my lunch was over! I will NOT ever go back there again. That was the worst customer service I have ever experienced! If I could I would have given them ZERO stars I would have. read more

Aweful experiance everytime i try to go there. I get off work at 2am so my choices are limited and i dont expect the same quality as during the day, however, i dont think a 45 minute wait in the drive thru is acceptable. Lousy presentation and the worst service i have ever experianced ever. Today i waited in a line that didnt move at 2:45am for 10 minutes before i decided i will never be made a fool of again. Third strike, i will actually miss this place. Hopefully they announce when they are under new owners. read more

This is a restaurant my sister and I have been going to every Friday night for the last 4 months. We go here to catch up and hang out. I'm a mother of two small children so 11pm while husband and kids are sleeping this is a great place to go. We don't mind waiting 15 min. to be seated,waiting 40 min. for our food and short hand on staff we're not in a hurry. This past Friday same routine until the server came to our table 12:20 and asked " excuse me ladies is there anything else I can get for you?" me,"No thank you we're great!" "Well it's time for me to leave,but I can't punch out till you leave" needless to say we were being kicked out. What?!?!?!? This is a 24hr restaurant, how can this be? Looks like we're going to be looking for a new place to spend our quality time. read more

Haven't eaten yet, but we've been standing and waiting for about half an hour. The waitresses looked at us, but didn't even bother to comment on our extremely long wait. Service is terrible, without a doubt. read more

Stopped here at 12:50 am on the way home from flying into Chicago. There were 8 cars in the parking lot and all the lights were on. Pulled up to the drive through and there were another four cars in line in front of us...one by one each car left without ordering. No one answered the drive through or bothered to acknowledged someone was there. Thinking something was wrong we Turned the corner to see the drive through window were wide open and no one there either. We parked the car and walked inside to order. Once inside we recieved the same unresponsive customer service. The person cooking had the drive through mic on( still not answering it) and there appeared to be 3 waitresses. After standing at the counter for more than 5 minutes, not even one of the four people working even acknowledged we were there so we left. Apparently steak n shake doesn't care if they sell burgers after midnight. I won't go back for anytime soon. read more

Hey, it is a fun experience, you can bring the little ones on the weekend and they eat free. Wait staff friendly, burger dependable and juicy. reminiscent of the 60's diner. read more

Shakes are good but burgers and fries are very lacking. Coupons are deceiving. One star for the shakes.

Long wait; extremely dirty restaurant!! Dirty floors; dirty entrance; dirty, finger printed, smeared black walls where booths are. Waited forever for food. Never received my toast. Seems S 'n S has severe problems with management, staff, and cleanliness. Even when in FL when we go in Ft Myers, the service and wait is horrible. We love the food, but getting extremely discouraged with the cleanliness and service!!! read more

horrible service employees were rude and it took so long to just get drinks food was good tho

The atmosphere is kind of ghetto. The people sitting next to us were blasting music from their phone. The service was okay at best. The food was also okay but not worth the wait. Our waitress could of been more friendly and attentive. Shakes were about the only redeeming quality. Sherri the manager resolved the issue of the waitress ignoring us and went back and made our shakes personally. read more

Have been to this location many times over the years. In all fairness I have always gone early in the evening. Sevice allways great and I love the thin fries and burgers, not much of a shake/malt guy so I cant comment on them.The place is always clean as well. read more

The food has gotten progressively worse. During a recent carry-out experience, as soon as I got my order, the food was already cold. The fries were stale and the milkshake tasted like metal. Very disappointed. I don't ever plan on going back. Also the restaurant appeared to be very dirty as well. read more

The food is good, but omg the service!! It was almost a hour between the time we sat down and the time we finally got our food. Not to mention that is took 15 minutes of our waitress to get us straws. Unless you have 2 hours for lunch/dinner don't come here!! read more

This place is disgustingly dirty, garbage all over the floor. We didn't even make it to our table. We stood waiting at the door, for no one to seat us. Even tho there was 10 empty DIRTY tables. It's apparent that no one that works there actually cares. We waited for over 5 minutes and left. Don't go to this place. read more

Dine in service isn't to die for but that's not what this is about. The drive thru with milkshakes? Now that's a different story. This is my third time with a poor drive thru experience just with their shakes. In the past I've gotten two, not one but two, chocolate milkshakes with banana on two different occasions. I don't understand how they got banana in that? It doesn't make any sense. Then tonight to top it off, I order one of those fancy shakes, with no whipped cream, and I still get whipped cream and just a plain vanilla shake? Why am I paying extra for specialty toppings if I just get a plain shake? If you wanna shake go somewhere else. It's not worth waiting in the drive thru or dinning in. But if you're feeling adventurous on a boring Tuesday afternoon and want to waste 3 hours of your life there then why not? read more

Came here on a Friday for lunch. It was super busy due to memorial weekend. We still hot seated right away. The waitress wsd very friendly and took our order. Food came out quicker than expected and was good. Bathrooms were clean. No complaints! read more

Well when ordering one shake is a problem// its the wrong Shake place. Busy, c!ean front counter and one badly distracted employee. I did not see the miserable errors until I was down the intensely congested highway. Too bad the the lids were not on right. With two items in a To Go cardboard crate, I had a big mess thanks to errors on the tea size AND the shake was not even a true shake? The day before, I had bought ice tea at a different St+Sh. I got a nice 20 ounces of tea /then. This was more of a 40 ounce and hard to walk half a mile in corridors with. But I needed to get moving..another tea..might be expensive timewise- given the employee. If another set of pals come in. TWO containers with lids off..and I hardly hit my brakes. I had packed the containers and crate with a book bag, the front was baked by a heavy tote and I almost put the seat belt on them. A premonition. My single shake was a hot fudge with banana. So after THE employee finished taking her friendsorderr, made it and cheated a while ~ catching up on school talk and family etc, there was no apology. i was there weel before her pals. Again this is the front counter, she is three feet from me for the most part!! ? My elder was sick, had been sedated for procedures that morning, had no food since the day before. She had missed three meals that she could not afford to. She has little appetite. And swallowing is difficult. So, I asked for a shake with hot fudge and banana, nice and semi-smart. SHE asked if I wanted side-by-side. I said no. She asked "do you want it blended?" I said "yes..(and added) - its for a 99 year old and she is barely swallowing. SHE repeated "hot fudge and banana?" Yes. "Blended, right?". Yes. I waited some more. I think she may have made this one also. I happened to notice her staring past the grill, corner of my eye. The Manager notices I am /still sitting at the counter, about 8-10 minutes now, and asks if everything is OK. I say yes.. Its too late for him to observe me being avoided, when pals and pal's family comes IN, to order..and bam..I become invisible. I did not bother to complain, I wanted unblemished food./but it was still not going to happen. Both containers eventually went flying off the seat of my car. The 40 oz joke-jug of ice tea. Some wierd looking liuid pouring outnof the shake glass?? Of course I can't reach it, I am also driving. Its pouring over the seat and into my pretty carpet. Running like water, no shake. Nothing close to the one same one I bought (elsewhere) the day before. I salvaged less than 3 inches of shake. I had no time to go back and wait endlessly again..for Ms.Manners. Ms. Professional..student. I had no time to clean my carpet..in blazing heat, the ice cream was left cooking into the carpet. That is not all//?? ~The watery shake was never even blended. I was sure she beld it under a. Lender. Did not turn it on? Too busy dreaming/ or sleeping. What was actually remaining of the "milkshake" was huge pieces of bananas. Impossible for elder to eat OR drink. Since all themice cream and watery liquid was on my carpet. I did not have utensils. Orma rug shampooer. The Hospital crew did not have utensils or rug crews So Moms got nothing to eat. I hustled a tiny cup of cream corn. Much later l purchased organic baby food. quality control people for Steak and Shake have ill-fitted personnel also. The 800-number gave me a cold, near speechless rep. She repeated my words in speedy trite shorthand with a sarcastic, bored, sing-song tone. When I did not want to use my email address, she was happy to just say thank you for calling. Bam. I did not expect /a lot, but I did not deserve that. I am a truly considerate, qualified customer- oriented person. For decades I have been in service areas that are similar to traffic controller risk level- for reckless actions + comments. I do understand stress and even exhaustion. Still I cant understand rude manners + sarcasm. Both we're delivered without my provoking. I just needed a shake. Seriously needed. A college student, friendly when I arrived never tried to help me, when SHE was free. And yes it was her job. I called because of an accumulation of problems.Only the manager seemed to present present professionalism. I understand the other poor reviews for this locale. I have been to many locations, service is not/perfect. No apologies, even when you get quality "control" This is sad. The burgers are not half what they used to be. What's left Steak and Shake, after we get attitude from employees you never saw before. Quality Control Center - so arrogantly parroting my boring experience? My elder was sick. Ai was tired too, BUT I still gave respect and consideration to others that I /do not know and I FEEL do deserve the benefit of!the doubt. Despite kindness,no attitude I got treated like the problem. Got nothing for a long ride..-/that wont be made again. Must be independently owned. read more

Very unprofessional every server/cook was outside getting high staff was cussing being very obnoxious the service was horrible the restaurant is just filthy I had nats & flys flying around my food, I was given dirty silverware and not once did our server come by to ask if everything was ok or if we needed anything. read more

Went here for dinner. Followed the server to a dirty table. Stood there until it was cleaned up. Ordered the guacamole steak burger and fries. Food was not great, burger and fries were cold. The only item was good was their cookie n creme shake. Would not be back. read more

Waited 12 minutes to be seated, even though they weren't busy. No one greeted us or even tried to make eye contact. Our food came out cold and the kids mac and cheese had just enough to coat the bottom of the bowl. The server dropped off our food and never came back. I have a lot of patience being in restaurant management, but this place was my breaking point. read more

To be honest the food is pretty good but the service is god awful. Someone needs to have the guy off of restaurant impossible to come in here and kick the owners ass to make it better. There are only 3 servers working every time I go in there. This time that I'm in here we waited for 15 min for them to clean a table off for us to sit at then we waited for any kind of service for another 20 minutes. Even the waitresses said I'm sorry if the shakes take too long I am the one who has been making them all night. Honestly this is despicable there are two or three restaurants that are open 24 hours that I could go to. May not come back to this restaurant in a long time. read more

lmfaoooo is the only review i can give to this place. schererville steak 'n shake is the worst restaurant i've ever witnessed in business. so slow. don't waste your time. who runs this place!!!!!!???? read more

Received the worst service ever!! It took them a while to seat just 2 people to start off.. Mind you there was only 3 tables. Our waitress was mad because other coworkers had called off and reflected that in bringing our food. They took over 20 minutes and didn't even bring the right order. My queso burger didn't even have any cheese on it and barely any meat. The waitresses were arguing amongst each other in front of customers. Never going again! read more

Terrible service!! Waitresses are extremely rude!! Went there a few nights ago and waited 30minutes before I left because no one ever came to take my order. Then I decided to give it another chance. The waitresses was rude and never came back after giving us our food. Waited almost an hour to get the check after asking several times. I won't be back! read more

Took 20 minutes to get water and we didn't get our shakes til the end of our meal. It wasn't busy at all..