Let's talk about the good things first. The fries, while too skinny for my taste, were really yummy. The beef tallow oil and amount of salt, was perfect. They get cold fast but at first few bites...top of the line. Make them thicker and I'm yours for life! We both got a Reeces chocolate and peanut butter shake. It's good, not great, but the two hour "half price for shakes" makes it worth it. Now the disappointment...the burgers. Literally thinner than the tomato. Very dried out. Good thing I added stone ground mustard and mayo, otherwise it would have been awful. I just know this could be improved on. Customer service was pretty good. Come on S&S, you can do it! 3/4 isn't bad but you gotta beef up your burger! (Beef up...see what I did there? :) read more

The Hamburgers and Fries were good as they typically are at any Steak n Shake. The managers were yelling and swearing very loudly in the back and all the dine in customers could hear it plan as day. One of the managers came out and apologized and gave us free shake coupons for everyone at the table. That was nice until we went to use them and the same manager told us we could not use them on the same day (we are from out of town) so the apology and coupons were worthless. But I guess it's ok for our family to listen to the yelling and swearing during dinner...very tasteless and no class. This is not a family friendly place. read more

Had an issue with my order over 2 weeks ago. Asked for someone to contact me. No contact had been made yet. Guess they really don't care, once they have your money read more

It was a bad experience from start to finish. You have to order on kiosk which took us 20 minutes to get the food in the cart and could not figure out how to pay. Finally a man came over after we called for him to help. He did not teach just finished the order so fast we don't know what he did. At the drinks station there was no Diet Coke so we opted for iced tea. The one that said it was sweetened was not and the other one was horribly sweet. They did kindly bring our food to our table. The fries were Ok but the burgers were SO salty it was hard to eat them. They were also over cooked. Best part was leaving never to return. read more

If you're looking for a cheap burger with decent taste, Steak and Shake is the perfect place. Their speed is off the charts when it comes to getting the food to you. The manager is the nicest lady I've ever met, she brings the food out to the tables, and asks if we need anything else. The burger was a tad bit overdone with Garlic Sauce. I had a puddle of garlic under my burger after I finished and it was so salty I felt the heart stop. The French fries are always hot and cooked to perfection. The milkshake is always a hit or miss. I understand that the gimmick of the place is to bring your food out to you after the shake, but half the time your shake is done before the food gets out to you, or the shake isn't what you need to wash the meal down. The interior was falling apart however. The floor was dirty, windows not clean, sills next to our seats were filthy, wood was falling off the counter next to the fountain drink machine. Stained ceiling tile, and nasty bathrooms. If the inside was kept up it would be the best place to go for a nice quick burger. The frisco sauce is to die for however! I love dipping my fries into the sauce. read more

Steak ’n Shake - Garlic Double Steak Burger w/ fries - Fast Food Near Me - Toledo, Ohio

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I am so profusely disheartened and grossed out by how the manager of this establishment treats its patrons handle the food! After ordering my meal and as a sister waited for hers, we witnessed the manager handle the food WITHOUT GLOVES. a bandaid could be seen on his hand as well making matters worse. After being questioned about the issue (it should be stated that EVERY OTHER EMPLOYEE HAD ON GLOVES AS MANDATED) he became combative. He yelled and denied the entire issue and went on to attempt to gaslight us by hiding the bandage and denying it was there. He immediately upon other customers becoming concerned and Watching the scene retreated to his office and never returned to remedy the issue. A refund was NOT offered. While the other employees were witnesses to his bare handed handling of food we choose not to involve them as we feared He would punish or reprimand them. He is an absolute jerk and I fear had we not been melanted he would have been far more cooperative and sympathetic? Perhaps he even would have taken accountability for it. Please do not frequent or visit this particular location. Just drive further down to the next one and save yourself a blood borne pathogen exposure! read more

Steak ’n Shake - the front of a restaurant - Fast Food Near Me - Toledo, Ohio

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No waitstaff, no actual plates or cutlery, restrictive use of the soda fountain (QR code? Really?) why bother anymore. Staff seemed shellshocked. read more

0 this location sucks!!!! It's not even open at 3 on a Sunday. It never available when we show up. Hour waits, rude workers. Done trying. Won't be back!!! read more

Bad service, Food remade 3 times. Manger to lazy to come out and talk to us. Not worth $70 for three single burgers and a double burger. With two small milkshakes. read more

This is the dirtiest location I've ever seen. Employees look trashy in general, not professional and no uniforms. The building is in ruins and is filthy inside and out. Trash all over the outside landscaping. Windows are all greasy and disgusting. How is this place in operation? read more

I stopped going here the past couple years. I don't know what happened but they are cranking out amazing food now. Give them another try. I even went inside to thank manager after I ate in car because it was SO good. read more

Service was horrible, didn't have what I ordered and ripped me off with the substitution after all the extras I ordered on my foot long dog meal it was 12.50 just for that one large meal they replaced with a basic cheese burger not even a combo weres my large cheese fry's and large Dr Pepper with vanilla squirt I ordered just because yall out of hotdogs does that mean I can't get the rest of my order I payed for man talk about rip offs $50 worth of food and received maybe $25 worth!!! definitely disappointed not worth ordering from will never be back!!! read more

I was in Toledo/Perrysburg for a couple days on business and looking for something for dinner, so when I saw there was a Steak n Shake nearby I decided to go get a spaghetti 5-way; one of my favorites that I don't get to enjoy anymore since all the Steak n Shake locations in my home area have closed. I started reading the reviews and almost didn't go because they were so awful. But- none of those warnings applied to my experience. The restaurant was VERY clean, and I saw workers sweeping and cleaning the whole time I was there. All the food workers were wearing gloves, and every single person I encountered was super nice, helpful and friendly. The order process has changed since the last time I visited a SnS location (years ago) so that was a little confusing, and they no longer offer their amazing garlic fries but I placed my order with minimal trouble. SnS has never been fast, so I wasn't surprised by the wait, although it did take a bit longer than expected. To be fair they were slammed at the drive through. But when my food arrived, it came with a sincere "sorry for the wait!" and a smile. And it was delicious. All in all the experience was 100% opposite of all the negative reviews I read, so much so that it makes me wonder if someone with a grudge got a bunch of people to post bad reviews. read more

Ordered online, went to pick it up they told me to wait in the drive through line. 45 minutes later I finally get to the window and they don't have my order ready I'm assuming because it's been sitting out. Surprised they didn't give me warm milkshakes. 0/10 for online ordering, don't accept online orders if you can't fulfill them and don't have a system for them, and don't be a drive through if it takes 15 minutes per vehicle. Never have I ever spent this much time at a "fast food" restaurant read more

Terrible. The kiosks are hard to understand. We saw 3 couples try to order from them and they all walked out. We waited 35 minutes before we got our burgers and after another 10 minute wait were told their shake machine didn't work. Whoever came up with these kiosks should be fired. They turn customers away. Don't waste your time. read more

What a disappointment! We ordered online and arrived at the restaurant at the time we were instructed from their site to pick up our order. The food was cold and made incorrectly. Then they forgot to give us our drinks. The food prep area was dirty and unkept. Just an overall disappointing visit. We definitely won't be back! read more

It is a dirty greasy burger joint. I enjoy the truffle burger! It's greasy but tastes sooooo good. The garlic fries are both worth the extra. It's more like garlic powder on fries. The fries are super skinny and get cold fast but the burgers and shakes are why you go here anyway. Shakes are made with flavorings, not actual fruit. So, I was not a fan but the Reese's peanut butter cup shake was fabulous. read more

My g f and I went in last night around 830.Not many people in there it's been close to a year for are last vist the time was terrible.We get seated quick from there it goes all down hill waitress was really rude unprofessional for sure was inpatient on us placing are order took over twenty minutes and it was not busy food was terrible as was the service read more

Steak ’n Shake - Fast Food Near Me - Toledo, Ohio

Pathetic. One would think after the health department closed them down a few months ago that the owner/manager would be sure their people knew what to do. NOT. Chocolate Shake tastes like Maple. Disgusting. What a Motley Crue. Everyone running around not knowing what to do, looks like chaos. I'm sure when I take this shake back they will try not to give me my money + back, so watch the news reporting r their manager 'had an accident'. Their place is probably dirty again. Calling health department in morning. read more

There is no point in even coming to this location. Either you're gonna wait 45 minutes in the drive thru, or they're gonna be out of damn near everything on the menu. Ya'll should just close. You're a waste of space at this point. Take your chances going to the one on Monroe, that one is always out of something too, but it's better than this one. read more

Absolutely horrible service. General manager refused to give cheese sauce then after being told that we'd pay for it continued to print a second receipt saying we were liars therefore he would not give us cheese sauce. He then childlessly lay called the cops and refused to open the drive thru window again: Got home and there wasn't tomato on the grilled cheese AS ORDERED on the receipt. LMAO Don't waste money on this place as he claimed to be the general manager. read more

Been sitting in line for over a half hour. Multiple cars have pulled out of line and when I get to the window I watch as an employee makes 7 to go orders while I sit here and wait for my food. No apologies no explanation of what's going on. Inexcusable customer service. read more

I had a craving for a milkshake and some fries, so we pulled through the drive-thru at our local Steak 'n Shake. The usual consensus after eating here is that we got some greasy food, and slow service. Tonight was no different. You wouldn't know that they were open, as the menu board was unlit. The girl taking the order and working the cash register was clearly fighting with her coworkers as we heard her scream "don't worry about it" multiple times at her fellow employees. It must have been pre-occupying her, as she just started handing items out to us without a word. We got home, and the fries were soggy and unsalted. The burger was O.K. I would recommend anywhere else, as this is how they run business here as of recently. read more

If I could leave 0 stars I would. Ordered online and went to pick up the food, the order was suposed to be done in 10-13 'mins and the food was done but I waited in side for damn near an hour to recieve the actual order. The food was soggy, the shakes were melted and I ended up requesting a refund or for them to remake the food. the customer service was subpar, careless to say the least. In the end, they remade the food and got one of the burgers wrong. After all that waiting and still get the order wrong? This place should have STAYED closed down. Why even reopen if no changes are made?! read more

Closed now (July 2019) due to health code violations, which is not surprising. My son and I already vowed never to return after visit a couple weeks ago. Severely understaffed. Even waited in a line to be seated and restaurant was only half full at best. Guy behind us tired of waiting and balked with his family with a parting shout. We decided to stay more out of curiosity at the spectacle. Big mistake. Waited forever to order, longer for the food, retrieved our own ketchup and silverware, and only received our shakes when ready to go. Must have been sitting out the whole time since essentially milk no shake at that point. Ahhh ... the memories read more

Absolutely horrible service. 33 minutes stuck in the drive thru. Had to triple check the order. Employees more concerned with checking their cell phones than servicing the customers. Definitely has gone downhill over the years! read more

I went to Steak and Shake on Montgomery in Toledo round 9:30 July 3rd 2023 I pulled up to the drive-thru and the man proceeded to sell me the only way I could order was by using the app or my mobile phone I asked him for the number he would not give it to me he said if you want to order then you can wait in the parking lot etc etc so I did I ordered my food via the app it said it would be ready in 12 minutes I waited 12 minutes no one come outside so I went back to the window and waited for a few minutes finally this guy comes up to the window and tells me that it's after 10:00 and he wasn't making me no food I told him it had already took the money of my card and that was the money I had to eat on for the night I had nothing else He told me if ld come back tomorrow and maybe get a refund from his boss I said I don't have the money to go buy more food so what do I do you're just not going to make me my food he said the order didn't come in in time and then he proceeded to threaten me that if I didn't leave he was going to come outside so I left of course and now I can't get a hold of anybody at steak and shake I've sent emails I don't know what to do please help read more

Love the new concept at this Steak 'n Shake. Order at kiosk and pick up when it's ready. The food is always hot, good and reasonably priced. We usually eat in but have used carry out. Both are good. read more

It used to be good. First time they couldn't get anyone that was trained in burger making, now this time our server sat on her ass most of the time taking an hour for 3 burgers. Not going back until they figure out how to run a restaurant. read more

The burgers were great, I loved the fries and the shakes were amazing. This was my first time at the restaurant. I enjoyed the cleanliness of the building and also the friendliness of the workers. I also thoroughly enjoyed the variety of meals and shakes. There were so many different kinds of shakes it took me forever to order. Great location and also amazing prices! I will be returning. read more

UPDATE: So I thought I would give this place one more chance, let's just say worse than previous visit. While I was dining, waitresses not really caring about their customers. The GM, I believe her name is Jen, was screaming at a waitress, belittling the guy doing shakes and giving a hard time to a young man that wasn't sure how to do something, but instead of saying well let me help you out all I heard her say was..."how long have you been working here?" repeating herself 3x's!!! Sad when a manager belittles her employees instead of jumping in to help out!! Oh, and if she would have said "MY GOD" one more time I think I would have smacked her!! I'm am dine with this Steak and Shake which is sad because this use to be a great place to dine....NOT ANYMORE....WHAT A JOKE!! read more

You get what you pay for here, its not expensive and the food is good. It is 70's type atmosphere, great for a milk shake. But I go for the platter, that includes the main part of the meal and two side items. Your main dish could be a burger/sandwich, fish filet, taco salad, chicken strips or what can be whipped up quick. You have your side items such as tasty thin fries, onion rings, cottage cheese, house salad, soup of the day, cup of chilli. I like this place, it has great service, usually walk in and sit down, no waiting. The people who work there are always great. They aren't scared to joke and laugh with you. They don't take their job to serious except for when it comes to making you happy. This is the place to get a steak burger in town. read more

Always a great burger, and the shakes are awesome. The fries are too skinny for me, but overall excellent food

Terrible service! Waited 5 mins at the door to be seated, totally ignored. Walked out after 15 minutes being ignored waiting for even a drink order! read more

The only reason I rated this garbage of a place it's because its the only way they allow you to review it ! From the start we should've known !...waited 10 to 15 minutes to be seated , the high chair we were given was down right fit to be used at an auto mechanic repair shop. We had to wipe and clean ourselves! Waited another 20 to 24 minutes and no one even came over to take our drink orders... my family got up and decided to leave, I myself went to let the crowd of waitresses just standing around eating crap... that we were totally ignored and no one cared , manager heard me clearly never said a word! Terrible customer service, never again.....thank God for Five Guys near by....better place to eat and spend my money!!! read more

Went through the drive thru and waited a long time to even be served and when rolling up to the window, I didn't even get a hello. She put out her hand for my money and closed the food doors. Then gave me my food and closed them again. Not even worth going if the people are so inconsiderate to even say a single word to their customers at the window. Awful customer service and terrible wait time. read more

This spot is A NO GO!!! If your in a rush DO NOT go to this steak and shake. Me and my family were in line for 20 minutes with just one car in front of us. The lady taking our order couldn't understand us and we go to find out and see she has and AirPod in her ear (probably listening to music) and that is why she couldn't hear us. :/ read more

My experience couldn't be any worse,it took them 45 min to get our order,and when we complained,they blamed each other,finally when we wanted to pay the check,the waiter asked us how much tip we are willing to pay which is odd,to ask us in person to pay for tip,my total order was 7.50 and told her i will pay 1$ for tip,but when i check credit card,it was charged 9 $,which means she put the tip as 1.50$ ,and also the tables and the restrooms were a total mess.a total unpleasant experience read more

I was in the drive thru for 25 minutes. When I went inside after waiting for them to bring the food out they just starting my order. Everyone inside was moving like a turtle. A suggestion is to have another menu 10-20 feet before you get to the speaker. read more

We went today to have lunch. Place was packed as usual, maybe more so because it was happy hour. Half priced milkshakes is the reason. I had the Hershey's Special dark milkshake which is my favorite. So much better than Sonic shakes because they seem to have issue with making them taste like chocolate. Steak 'n Shakes are so thick that they give you a spoon at the same time as the straw. My friend swore the strawberry one was better but not a fan of those. We both had the steak burger with bacon and cheese sandwich which is our go to. Great and tasty there to, my only small complaint is that lately I have had to request extra mustard because they either forget it entirely or there just a tiny amount of it. Other than that, service is good and the place is clean. read more