------------------------------ Rating: 5/5 Stars…read more"I cannot thank Center Appliance in Tracy enough for their incredible service. My sister and I are senior citizens caring for a disabled man, and because we do laundry all day, every day, getting a replacement washer was an absolute emergency. We called Center and they helped us find a front-loading machine that perfectly meets our needs. From the initial call to the delivery, the experience was seamless. The delivery team was professional, efficient, and even cleaned up the area before they left. Thank you so much, Center Appliance, for taking such good care of us. Pete our Salesman knew exactly what we needed, and the delivery team Cameron and Kevin. So polite and patient with us. I would define thIs as "WHITE GLOVE SERVICES .

Purchased a GE refrigerator from this business on 9/19/22 for $3400…read more On 10/14 our ice maker went out. We called and scheduled repair. On 10/20/22 we returned home after being gone for several days to find our freezer out and every spoiled. Went to this store and spoke to Manager, explained our issues and of course there was great frustration in my voice but no yelling, no cursing just upset with a horrible product. I asked if we could get a replacement refrigerator, "No, we're a small business we could never accommodate that request." Then asked if they would pay to replace all the product I lost in the freezer. "No, we don't do that." Not one word of concern for what just happened, not one word of sympathy, not one suggestion on how we could remedy our issue. He said he'd give us a service number to call but "you have to be nice to them when you call." What, are you kidding me? Have you not heard a word I've said? As we were leaving, he said to my husband as I'm standing nearby, "tell you wife I hope she has a better day." We intentionally, purchased in Tracy as I firmly believe in keeping our money with our merchants but never again and certainly not with this merchant. Horrible customer service and dripping with misogyny.

The guys are great! We've had them out three times to repair our appliances. They always do a very…read moregood job. Very thorough honest, clean, respectful and friendly. . Anthony is the BEST!!' Hats off to Direct Appliance.

Always pontial and dress professional. But the more important thing, it that they get it done right…read morethe first time.

I scheduled an appointment through Apple to have my new phone serviced and arrived exactly at my…read moreappointed time. Upon checking in, the Geek Squad representative appeared visibly frustrated and disengaged. I was not greeted or acknowledged professionally and was simply told to "have a seat," without any explanation of the process or what to expect next. After waiting for 10 minutes past my scheduled appointment time, there was still no communication regarding the delay or an estimated wait time. The lack of basic courtesy and communication made it clear that my appointment time was not being respected. This experience was frustrating and unprofessional, especially given that the appointment was pre-scheduled through Apple. As a result, I have lost confidence in using this location for any future Apple product support and do not plan to return.

Very friendly knowledgeable staff. Excellent customer service. I bought a refrigerator, computer &…read moremicrowave. We are always satisfied. Even if have to return or exchange. They helped every time

This place is a big joke,I rented some bunk beds for some company coming from out of state asked…read morethem to call me 20 minutes before they drop of the beds so I can have someone there and they failed to do that. So once again it's time for pick up and they didn't even show up to pick them up, so I called on the following Monday to tell them no one showed up they said ok we will pick up on Thursday and I asked can you call 20 minutes before pick up so I can have someone there, once again they failed to call and just showed up and then called and said no ones here, well go figure, you were supposed to call. CUSTOMER SERVICE AT ARRONS IS VERY POOR, TRY HIRING BETTER PEOPLE!!!

Got a new couch. Did the rental online, got a great deal. Dealt with Mike when we went in and he…read morewas fantastic, excellent customer service! The delivery team was also very friendly, professional and got my couch set up very quickly!

Kitchen remodelling is one of the most intricate and very detailed oriented task to tackle. It is…read morethe heart of the house. Being said and before you decide to do kitchen remodelling, make sure you have the time to work closely with your contractor! I worked closely with KF from the design to execution throughout the completion of the project. Let me share my experience with KF in details. Working with their sales rep was a smooth process. We worked with Dean through the selection of cabinets, floors, countertops, sink and faucet. Then here comes the selection of appliances. We shopped around and selected the appliances we will put in our kitchen and then gave the details to KF to incorporate it into the layout of the kitchen. A layout and a 3D model was made for review to visually see how the new layout of the kitchen will look like. This is where the critical part of the work needing your attention. Make sure to check the clearances provided for the appliances are all correct. The designer did not check the size of stove we will use. Mistake was made to our layout. We didn't catch the mistake as well and drawings got released for final approval. Then the execution, demolition to our kitchen took place as scheduled. 2 guys came in to remove all the old cabinets, countertops and appliances. It was a 3 day process to demolish and clear the debris. Prepare the walls for new construction. The electrical work. One electrician started to put new outlets and upgrade our electrical sub panel. This is where it got tricky because the new location of our panel is still part of the walk-in closet. The city inspector pointed out it is against the building code to relocate an electrical panel from a closet to a walk-in closet. The good thing was I was able to divide the walk-in closet into two rooms. I contructed a wall to divide this room into a storage where the new electrical panel is located and a separate walk-in closet. I did this work myself because it was not part of the contract. It will be an additional cost if I have KF do this work! The intallation of the cabinets! This is where we discovered the layout was incorrect. The clearance made for the stove is 36 inches, we ordered 30 inches stove. The location of the cabinet for the garbage was wrong too. KF ended up replacing 5 cabinets at their own expense to correct the layout. Make sure that during this process you check every position and clearances for your appliances are correct. This your final check before countertop measurement! The measurement of countertops and backsplash. A guy came in to make a template for the countertop and backsplash for fabrication. The process is to measure and install countertop first and then measure and install the backsplash. Make sure to check the level and squareness of the backsplash and countertop. I checked the backsplash and it was out of square. I have them corrected it on the spot! This is a very critical process and very expensive to correct if installed incorrectly. The installation of new flooring. I picked LVF to replace our carpet and hardwood. There is only one type of floor we use for the entire house. This went very smoothly and efficient. The worker even show up on Saturday to do the work. He knows how inconvenient for the owner is to move things around to clear the areas to install new flooring. Kudos to this worker who did our floor. The installation of appliances. It went smoothly except the anti tipping bracket of the stove was not properly place to capture one foot of the range. I went back and forth with the installer to correct it but I ended up correcting it myself to get approval from the city. The final touches. Ensure you are there and inspect every square inch of the cabinets and walls. You have to point out to the workers to put caulking on every holes you see. KF workers were not very thorough on their final touches. The final inspection. This is where the city will come in to inspect the electrical work, the wall I constructed, the undersink cabinets and do some testing on new circuits of the kitchen. Check and check their work. If you are not satisfied with their work. Make them correct it. This is your only time to tell them to correct things you are not satisfied. For example I have them replaced the valve of the faucet where one of the hoses has tight bend. Check fittings for leaks. This is very important! As I elaborated above, KF has the means to do the work. The coordination with their project manager was not very proactive. You need to make many follow ups to get the work done. Some days have no work activities. A couple of days they worked upto 8 in the evening! Overall I am happy with the result of their work but I also spent many hours to work with them. At the end of the day, it is you who will live in the house and it's your kitchen! When it comes to cost and the hours I spent working with them, the overall cost of this project was expensive.

Kitchen Fantastic made my dream kitchen a reality down to details I didn't even know I wanted, but…read moreso glad they had the expertise to tell me about them. There workers were very professional and timely and paid close attention to details. I couldn't be happier. Thank you Kitchen Fantastic!

Awesome service made sure I was a satisfied customer. Did me a favor by helping me load my wood…read moreinto the truck.

I went in to get a recessed lighting Light and it took a…read morehalf hour waiting for two or three people and one said she was gonna be right back and never returned for a half hour and then didn't even return you need to get more better Customer Service you got enough employees in there, but they don't know what they're doing

Best deals, has a bit of everything from welders, tools to gardening tools , my set has Warranty…read more Did delivery same day! Sweet family business! Also does window tinting at the shop so that's cool!

From the owner: 30-Day Warranty You Can Count On! At Flor Appliance, we…read morestand by our products. That’s why we offer a 30-day warranty on all purchases. If anything goes wrong within the first month — whether it’s a mechanical issue or unexpected problem — just bring it back and we’ll fix it, no questions asked. We’re not just here to sell, we’re here to help. Your satisfaction means everything to us. Need help or have a question? Come back in, and we’ll take care of you. That’s the Flor Appliance promise. Open 7 Days Abierto 7 días Hablamos español

The owner is in Idaho. The tech came to my house and did not fully repair the dishwasher. He was…read morecreepy also. When leaving he said it should have been replaced. Outrageous behavior. I made complaints. This business in California needs to be closed because they don't have any licensed appliance techs.

First American Home Warranty assigned them to fix our sub zero fridge. We already knew what the…read moreproblem was so the first visit was quick and parts were ordered. When the technician came back out to fix it, he seemed annoyed that he had to be there. Their customer service isn't the greatest but he did get it fixed.

Just wanted to shout out that they came out fixed our fridge did an amazing job have great customer…read moreservice order. The part came out handled the business. We're very accurate very quick very friendly. Great service highly recommend recommended.

Arrived on time, technicians were professional & friendly, didn't take long to fix my issue, and…read moreknew what they were doing. Well done.

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read more So disappointed, in fact, that I intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided it made more sense to replace it than repair it. While searching Craigslist, I found San Jose Appliance Store and an oven that seemed to fit my needs. I contacted the company, and Anthony responded promptly. We agreed on a price and arranged delivery. I noticed from the online photos that the oven needed a replacement handle, which I considered a minor issue. Unfortunately, I later discovered that the problems went far beyond cosmetic wear. The oven was delivered quickly, which I appreciated, and my old oven was hauled away--for an additional fee. However, after installation, the front burner would not ignite properly. When it did eventually light, it often released gas into the kitchen first, creating a strong odor and what I believe was a potentially dangerous safety hazard. To their credit, the company did send someone out to inspect the stove. The repair technician, whom I believe was Anthony's father, was courteous and even waited 15 minutes while I picked up my son from school. Unfortunately, the repair itself was unsuccessful. During the service visit, brake cleaner was sprayed inside my kitchen while the technician was attempting to repair the burner. Brake cleaner is an industrial product intended for use in well-ventilated areas, and the odor lingered throughout the house. Both my wife and son complained about the fumes, and my 9-year-old later developed a headache. Whether related or not, the situation was concerning and certainly not something I expected during an appliance repair. A day or two later, I followed up with Anthony regarding the status of the repair. He assured me the matter was being handled. Then, at approximately 6:30 pm one evening, I received an unexpected knock at my door. Anthony's father had arrived unannounced with a replacement part. Unfortunately, it turned out to be the wrong part. At that point, I decided to investigate the issue myself. After spending considerable time with GE's parts department, I learned that the serial number listed in the sales advertisement was incorrect. Once the correct information was identified, I discovered the stove was also missing two shelves and required a replacement handle. I ultimately spent approximately $70 on a new handle and another $80 on replacement racks. However, I was unwilling to spend an additional $210 on a burner assembly after already investing approximately $1,000 in the appliance. Unfortunately, I cannot provide an itemized breakdown of the charges because the company mistakenly provided me with another customer's invoice instead of my own. When I raised these concerns with Anthony, his attitude changed noticeably. He stated that I had purchased the stove "as is," even though it came with a 30-day warranty. He further suggested that the missing racks and defective burner were merely cosmetic issues and accused me of "trying to demand money" from him. At one point, I was told, "You can tell your wife to buy a new handle." To be clear, I have never demanded money. My only request has been simple: provide an oven that works safely and as represented. I even suggested that the company purchase the correct replacement parts from GE and have them shipped directly to me. That request was ignored. Anthony later mentioned the possibility of a trade-in arrangement to resolve the issue. However, after briefly raising that possibility, I received multiple messages indicating that no exchange would take place. Nothing further was done to address the problem other than providing me with his father's phone number for yet another repair attempt. By that stage, my confidence in the repair process was gone. Adding to my frustration, I later visited the company's website and discovered that the oven I had paid to have hauled away was being advertised for sale for approximately $500. In other words, I paid the company to remove my appliance, only to find it listed for resale. At this point, I have decided to purchase the necessary burner myself and hire a qualified appliance technician to properly inspect and repair the stove. This has been an expensive lesson. I hope sharing my experience helps other consumers make a more informed decision. I was not looking for a discount, a refund, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty.