I scheduled an appointment through Apple to have my new phone serviced and arrived exactly at my appointed time. Upon checking in, the Geek Squad representative appeared visibly frustrated and disengaged. I was not greeted or acknowledged professionally and was simply told to "have a seat," without any explanation of the process or what to expect next. After waiting for 10 minutes past my scheduled appointment time, there was still no communication regarding the delay or an estimated wait time. The lack of basic courtesy and communication made it clear that my appointment time was not being respected. This experience was frustrating and unprofessional, especially given that the appointment was pre-scheduled through Apple. As a result, I have lost confidence in using this location for any future Apple product support and do not plan to return. read more

Very friendly knowledgeable staff. Excellent customer service. I bought a refrigerator, computer & microwave. We are always satisfied. Even if have to return or exchange. They helped every time read more

Came in for a 3p appointment today to get an Apple TV fixed. Arrived at 2:54p to the geek squad counter with one service employee doing absolutely nothing but joking around with his co workers told me to come back right at 3 for the appointment. Came back to counter 6minutes later same employee acting unprofessional joking around with coworkers yet again and was told that they could not fix it bcaus the Apple care on it expired. Absolutely useless employee and a waste of my time thanks for making me wait for nothing dickhead read more

Best Buy has no business installing security and or video camera systems. My system worked for less than 2 years. One at a time cameras stop working and now the doorbell. I remember geek Squad came a few times to make adjustments that never seem to resolve issues all together. It was an Arlo system. Do not buy anything that best buy installs. read more

I walked into Best Buy Tracy and was greeted with a warm welcome by Sam. I expressed how I was interested in a laptop and had a few preferences, to which Sam was able to find the best option for me. I also stayed within my budget, so I'm very happy with the products I received at the price point I was given. Sam was great and I really appreciate the guidance while I was trying to navigate through my expectations and purchase experience. read more

The Geek Squad saved the day by restoring my computer that was locked up. They went out of their way to keep me informed and listened to my concerns and made sure they helped me get my data back. I can't thank them enough. I dealt with three men there that were super knowledgeable and professional. I'm a happy customer! read more

The older women who rung me up today was so rude. Usually the staff is so nice so I was shocked at how rude she was to me. She was mad because I paid in cash and argued with me about it. Asked me why I didn't have a debit card like it was her business. Complained about having to give me change. She was just so rude all around. read more

I had to send my son's Rog that we purchased less than 3 months ago for servicing because one day the screen just went crazy and it displayed rainbow colors. Made an online appointment for the Geek squad (super easy). Arrived at my appointment on time. They were super nice and friendly. The manager had to be called to handle something and he too was very nice. read more

This is specific to installation services. If you want to put out several hundred dollars for a stereo, back up camera, microphone, etc., and then drive around in a silent vehicle with the radio either not working, going on and off, or make squealing ignition interference whine, this is the place for you. Twice I have purchased a new stereo for my truck and had Best Buy install it. Twice the faulty installation has killed the radio. I brought my vehicle back twice for them to fix the ignition while, he blamed it on the SHIELDED Bose system and not on his poor ground connection, even though the whine wasn't there until they touched it. Things I wouldn't do with a gun to my head; eat razor blades, swallow bleach, have Best Buy install a stereo. read more

A HUGE SHOUT OUT to our salesman Robert and the manager of this store. We went in looking for all new kitchen appliances plus 2 freezers. I initially wasn't happy walking in because I had a terrible experience in Modesto Best Buy. Robert was amazing. He took so much time with us, explained all the pros and cons, was patient, informative and he and the manager went above and beyond to be sure my new kitchen wasn't only going to be amazing, but that we were choosing thing that would flatter the home in case we sell later down the road. Thanks Robert. Keep up the great work! You rate 1000 in our book!!!! read more

We came here to upgrade our tv, glad we did.The manager was very helpful and answered all my tech questions. The store was pretty much stocked and cleaned with many display units which I greatly appreciate because it makes the buying process enjoyable, frustration free and exciting. I really enjoyed this store and I'm definitely a repeat BestBuy customer, especially their daily deals on the app which I check out daily. Five Stars read more

Best Buy - Tracy - Computers Near Me - Tracy, California

I can see why this place is not crowded. I was trying to buy something but they were too lazy to even show me. Being a business owner I highly do not recommend this place I will take my business elsewhere. They could've got a lot of money for me, but I guess they just don't care the workers don't even wanna work they just want to sit down and not help y'all and say I will get someone there to help you. read more

Best Buy - Tracy - Two people from Best Buy could not help me out. they said they did not have it. Got it at target. - Computers Near Me - Tracy, California

I bought a 85 inch Samsung tv in December of 2021.. not even 3 years it's going out.. and they can't do anything.. so I had warranty so I called in they said I still had warranty and they scheduled a appointment for today.. now they call me today said there were on the way.. but he was started to tell me the charges..I told him I was still under warranty.. so first they said i had warranty now i don't.. poor customer service read more

GEEK SQUAD Nilolai was amazing getting me back together with my laptop. Things don't always go as planned but he did everything he could to make sure I was taken care if. I feel confident in going back. read more

Experienced so good of customer service today I had to write about it. I live in San Ramon, but both the Dublin and union city stores are closed for construction. Came to Tracy store looking specifically for a dash cam with two cameras and super long plug cords. Elvire was honestly more than helpful. I definitely got the vibe she's a management level decision maker. I'm kind of hard to please and it's very rare someone can check off all boxes of when I'm looking to make a purchase. I simply flagged this woman down walking down the aisle after helping another gentleman. I don't think there's anything you couldn't ask her she wouldn't already know. read more

Best Buy - Tracy - Computers Near Me - Tracy, California

I walked into this Best Buy from the outside. It looked a little bit rundown, but the inside everyone seems super friendly, and three people ended up approaching us pretty quickly. The girl I spoke to was very nice and I told her that I wanted her to be opinionated and give me her opinion on what she thought was the best case for a phone., front and rear car, camera, portable charger, and portable Wi-Fi. I knew I was giving her a lot, but she met the challenge with energy and gusto. Life proof cases for phones have always been my favorite sad. Am I to learn they are no longer in business, but she suggested utilizing case to buy, which also is very similar to life proof but also has the built-in magnet for ease with use with magnet chargers, and they come in all different kinds of designs And colors. I think it's a good substitute if you've ever had a life proof case. She gave a recommendation on a front and rear camera based on her knowledge of what the installer said were the most reliable ones for them to install. She showed me a slim, magnetic portable charger with no wires that it can actually hang onto the back of your phone through the magnet and you can pop them both into your pocket which I thought was great. It's actually charges pretty quickly , and I was able to use it all of today while still keeping my phone charged. She was even able to pull up a portable Wi-Fi desk that they sell through orders, that was unexpected. She had an answer for everything and it was great. read more

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We had Geek Squad from Best Buy in Tracy CA come install TV wall mount. Our Geek Squad Agent Jay and Geek Squad Leader Dan did an amazing job at installing our 75" Hisense above our fireplace. They were very experienced and efficient at installing TV wall mounts. Installation did not take long and they even programmed our new TV. If you are looking for great service and value ask for Jay and Dan at Best Buy's Geek Squad in Tracy, CA. read more

Geek squad in Tracy is awesome! Nicoleah is the best to deal with! He makes sure customers are taken care of with kindness and professionalism. CJ is also very kind and professional. Thank you so much! read more

Best buy has the worst customer service! I purchased two appliances, paid for delivery, and hual away. Two very rude unhelpful guys came to deliver my appliances. They installed and hauled away one, the other one they said they were unable to disconnect it (had someone not a proffessional do it with no issues) so being they could not disconnect the unit they did not haul it away but yet they marked the haul away as complete. I called the same day to ask why this was mark as completed being they did not haul away the unit, I was told they need to wait until the end of the day when the delivery guys came back to get more accurate infromation, she couldn't reschedule the haul away or refund me. I NEVER received a call or email back to reschedule or anything. I called today to finally say I just want a refund, person on the phone was not friendly at all actually pretty rude but he did submit for the refund now to just wait and see if I actaully get it. I will NOT purchase any larger appliances from best buy again I will still with home depot or somewhere else. Complete horrible customers service all the way around,. read more

Recently I took the total tech membership and I really like that service. Especially somebody challenged on electronic devices like me they take care of everything in a package. Like for example you purchase an AC they bring it install and then leave without any additional charge for delivery or installation. read more

Bestbuy Geeksquad will steal your money! I purchased two phones in December 2019 with an Apple care plan for two years (at which time the plan should have been shut off). Bestbuy continued to charge me after those two years. They will not refund those overcharges even though they know it was a mistake on their end. I called several times to customer care (they suck), billing, etc. just to be told they can't help me and won't pass me on to their manager. I have filed three claims only to be rejected on each. They refuse to email me the excuse as to why they are denying me the refund. I have never had to call and cancel an AppleCare plus plan on any devices. Stay away from bestbuy! They will scam you! This is in no way a reflection of AppleCare, just Bestbuy and their geeksquad! read more

I Purchased everything online and made an appointment for installation. I showed up this morning quite early waiting for them to open. I got there and they said I had no appointment in the system. However, the two guys that were doing the installation were able to accommodate me anyways and get me in. It only took them a couple hours to install everything. All I have to say is I am one happy customer. I will continue to go back for any future needs. read more

I had error message popping up that said I had viruses and Trojan horses infecting my computer. Before I clicked on anything, I shut my computer down and jumped in the car to get help from my local Geek Squad. Chris was on duty ( 8/26 around 715 pm) in the Geek Squad area. He not only talked me off the ledge (I was sure my computer was toast and that any personal data I had on the computers was now in the hands of hackers), but he also knew exactly what the problem was and solved it in less than a half an hour. He was friendly, knowledgeable and very professional. He did not make me feel stupid (which is usually what I feel when computer problems come up). he explained to me in language I could understand what was going on and reassured me that I had done everything right by closed the system down without clicking on a very convincing pop up. He gave me options for follow up without any kind of pressure and was able to give me prices and details on those options easily and quickly. I have always thought what makes our local Best Buy so good is the people that they hire, and this was confirmed again tonight. I continue to buy my devices from this store not only because of the selection and convenience of shopping locally but mostly because the employees there know what they are doing and always come through when I need help, just like Chris did tonight! I highly recommend the Geek Squad, most specifically Chris, even if you didn't buy your device there. They will still help you and you can trust them to know what they are doing, read more

I haven't been to Best Buy in ages but found myself running around to multiple stores looking for a non-smart phone i could stick an existing card into. I went into Best Buy and headed straight for the phones. A guy briefly helped direct me to the AT&T phones. There we no demo floor models to see and feel so I had a lot of questions. I headed over to the information/checkout and waited for a few minutes before Cathy called me over to assist. I explained to her what I was looking for and since she didn't know, but she took extra time to help me and look up the specs and explain what she could for me about the product. She also explained she couldn't open the package before I purchased but told me what the return policy was. I purchased it and opened it right away at the counter only to figure out that the card slot was too small for my card, so I returned it and left. I went back to AT&T and saw they were selling the exact same phone (for double the price) and that I just needed a different card type to fit that phone. So I headed back to Best Buy and asked for Cathy to purchase back the same phone I just returned! Not only was Cathy knowledgeable and helpful but had the patience of a saint. I appreciated her customer service and will be sure to go back to her next time I need something from Best Buy. I wish all who worked in customer service were as helpful as her! Cathy was amazing and really made my shopping experience! read more

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I am 35 minutes into a phone call, trying to get Geek Squad to help me with an Aluratek connection between my phone and home entertainment center. Have spoken to 6 people, the Geek Squad woman couldn't get my phone number right and after I explained the problem she put me on hold without saying anything. Next I know, I'm talking to online sales. Now, 40+ minutes in, I am again on hold. I just got the phone number for Aluratek so I can call them tomorrow. Because Best Buy cannot help me. Ugh. read more

I ordered a keystone 10,000BTU CASEMENT WINDOW AIR CONDITIONER rated for a 450 square foot room. I paid $460 for this unit. I have my receipt that has my order number and all the details including a color picture of the AC unit I ordered. When I received the AC it was completely wrong not even close it was a Fridgidaire 6000BTU rated for a250 square foot room. I instantly called the Best Buy customer service number. I was told that a replacement was being sent out and that UPS would contact me within 24 hours to pick up the AC unit. However, UPS did not contact me they showed up I was at work they left a sticker, so no biggie. I called Best Buy customer service again and have them just give me a mailing label and I would take it to UPS myself again no problems I did ask why my replacement unit was being prepared for two days why it hadn't shipped I was informed that it will be here Monday, May 22 so I went down yesterday dropped the wrong AC unit at the UPS got a receipt with the tracking number to go back to Best Buy this morning. I go on to track my replacement AC even though it wasn't a replacement I never got it to begin with. It was the complete wrong one like I stated before when I checked the tracking, it said replacement order canceled , I never canceled it I called and I spoke to a person I couldn't understand but I believe her name was Crystal and she said her employee number is 312841608. I told her I didn't cancel it that I am expecting my AC , as I live in the northern California valley where it gets super hot, she said you can only get one replacement per order and that that was already issued she didn't stated I could get a refund and go ahead and buy it again I think not. There is no way I would ever order anything from Best Buy again. The lady would not let me speak to a manager or supervisor. Definitely wasn't treated like a valued customer obviously because I'm not then stated that my return of my money would be 10 to 15 business days. Not ok. I have $460 tied up for almost a month and live check to check so now I have to wait 15 business days until I have access to MY money that I paid to Best Buy for a specific product I never received I still would of bought the AC unit from Best Buy if the customer service was halfway acceptable. But it wasn't even close. I have never experienced worse customer service in my 38 years on this planet I'll be waiting for my money and definitely not going to buy again from Best Buy and will do absolutely anything I can to get this message out to the public. I have documentation of everything from my receipt to the pictures of the wrong items to the employee who was absolutely horrible. This is so frustrating. read more

Best Buy - Tracy - A receipt and picture of what I ordered. - Computers Near Me - Tracy, California

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20 minute wait on the phone, my time is valuable. No email address on website to complain to store manager so here's the review. read more

I called to schedule an appointment to have the video doorbell installed that I had just purchased. I sat on hold for 38 min before someone finally picked up. I said hello about 5 times before I realized they had no idea I was on the line. I had the destict pleasure of listening to what movie they planned to see this weekend and other not very appropriate plans and language. After 3 min of me yelling hello and pick up the line I was hung up on. So over 40 minutes wasted. What happened to Best Buy? Before Covid 2019ish for the most they had good customer service and seemed to care about doing a good job. Now they act like you are bugging them if you need help. After about 20ish years of being a loyal customer I think I'm going to find a new place to get my electronics. read more

Just went there to spend a couple grand on a surround sound system. Asked twice for someone to help me. After 30 minutes of waiting and watching employees looking at their phones and rough-housing with each other I decided to spend my money elsewhere. read more

Had a great experience here today! Ordered a sync cable usb - c -USB for $6.99 and did curb side pick up. It was ready in less than 20 minutes from when I ordered it. The best part was having it walked out to my car and hand delivered to my car window within 2 minutes of arrival. (After telling them you are there in the parking lot they count down to 3 minutes) Talk about fast customer service! :) thank you! read more

The staff was friendly, liked they wanted to help and had plenty of staff to boot. Great experience at this location. I did have a problem with merchandise being available but that's everywhere right. I still come to this store often read more

The Supervisor Paul was outstanding with assisting us. He helped us with our transaction that was a little complex. Paul was very friendly, and was able to resolve our issue and help us with the product. read more

Leaving a review for Cathy. She was so rude and unfriendly and made me feel horrible. I went into the store to do some returns. She first lectured me about how I shouldn't purchase things in the first place if I'm going to end up returning them...she was frustrated that the items had been opened. She told me she couldn't process any returns if I didn't have a receipt but it was for an online order so I didn't need a physical receipt. She then realized she could do the return, took 15 mins to process it, and then she threw the receipts at me. She literally threw them at me. On another note, the other employees at this store are very kind and welcoming. I've never had a bad experience at this store until I interacted with Cathy. read more

I'm not one to leave bad reviews but for my experience with the Tracy Geek Squad in Best Buy, I feel it is necessary to warn others. I first noticed about a week ago that my computer wasn't able to launch an application which I frequently used, it would simply crash. I tried researching a few videos on YouTube before going to Geek Squad and nothing seemed to solve my issue. After bringing the PC to Geek Squad, they charged me $100 for their "Diagnostics" which they inflate the details to sound fancy, so it seems like your $100 is going to solve your problem. Not to mention, the worker was exhibiting arrogant & "Know-it-all" behavior during my first confrontation which is obviously unprofessional and immature. I got a call four days later from a Geek Squad employee, noting that my computer was ready for pickup. Excited, I got over to Best Buy asap as I rely on the application of which was failing. Once I arrived the Employee notified me that they could not find the issue, which "may be my GPU". It was then I asked them, "Have you tried plugging in a different GPU?", to which he responded no. This specifically ticked me off because that seemed like the first thing I would do if I suspected a GPU failure. He told me they would continue to work on it and call me if they find the problem. Two days later I get a text that the PC is ready to pick up. Once I get there another employee notes that they (again) could not locate the issue, and that this time they suspected it to be my PCIE slot as my GPU was "sagging". I then asked "Have you tried the other two PCIE slots on my motherboard?" To which he responded no. Barely able to contain my anger as I filled out the paperwork and signed next to "I am satisfied with the service Geek Squad provided", I headed home and continued to attack the problem. Two days later I found the problem to be a corrupted prerequisite among my application's launch files. With my experience I've learned that Geek Squad Tracy is not specialized/educated enough to tackle Internal Problems on any tech. An average Joe could be hired here no problem. Beware of these guys unless they solve your issue without charge !! read more

Not a bad place to shop if you're trying to purchase a lot of items for christmas. They have a really good deals on Apple watches. They also have beats by Dre headphones which is something that the kids really enjoy. They have a ton of options when it comes to DVDs and DVD players as well. Of course everybody knows Best buy and they are really good with electronics. This door definitely will not disappoint as well I was able to buy a brand new laptop at this location as well and I got it for about 50% cheaper than what I found it online. Typically in store purchases are more expensive than online so I was really happy with this purchase read more

Remodels are hard. But have you heard of anyone installing your refrigerator in the entirely wrong house and them admitting they had to go back and get it thats why they are 2 hours late. Then want you to take the refrigerator that they installed in the wrong house like there isn't a problem with it. Don't ever go to Best Buy for appliances. Saying they suck is putting it lightly. They have their money and see nothing wrong with is. I find it absolutely appalling. read more

Best Buy - Tracy - Computers Near Me - Tracy, California

I walk in and see a sign in front of Geek squad that says next appointment in 20 minutes, and the guy is literally doing nothing but wipping down the counter. I didn't have an appointment and asked for assistance. I was told that if I didn't have an appointment, he couldn't help me even though the next appointment was 20 minutes away. So I spent $1000 last Tuesday at Bestbuy, and I will be returning those items back, we'll before the 14 days due to this interaction. I will never spend another dime at this place. read more

Done doing my holiday shopping and I am very please with a member (Diego) for being so helpful. Keep up the good work.

This an absolutely terrible best buy store. It's worth your time and money to just drive 25 minutes to Dublin. No one working here is actually knowledgeable and just about everyone is as lazy as you can imagine. They also tend to not have a lot of things in stock. Won't be surprised if the store is eventually shut down because of the lack of knowledgeable and dependable labor. read more

I have purchased several items here. Staff has always been very helpful. I never have an issue with parking or lines. Store is well stocked and they price match. Yesterday just puchased the bose theater system with help from Josh. Josh was very helpful and walked me through all of the surround sound systems. Josh was also able to answer other technical questions I had. Keep up the good work best buy. read more

Best Buy - Tracy - Computers Near Me - Tracy, California