A good or bad customer service experience can either make your experience pleasant or unpleasant. I have dealt with Steele Hill Resorts twice now - once for a stay in February 2012 and again for an upcoming trip in November 2012, and once again my experience has been excellent! The resort is very nice - nice amenities, good restaurant, and wonderful location. We stayed in a 1 Bedroom South Suite and have a similar room reserved again for November. The room was comfortable and nicely updated. I worked with Justin Cutillo for both trips and he was wonderful to work with. All of the Steele Hill representatives I interacted with have been very accomodating and friendly. Service such as Steele Hill's is extremely rare for companies nowadays. Steele Hill Resort has gained a loyal customer for life. read more

My family and I spent a week at the Steele Hill Resort in NH, and I think we will stay there again. There are pluses and minuses in every review, so please view this as it is intended, to be a positive review of a place that I would feel privileged to visit again. When I walked into the room I was very impressed. It was blisteringly hot out that day, but the room was already as cool as a cucumber. We had a 2 bedroom suite, and the common area was very large. It had a big sectional couch, a flat panel TV, and was flanked by the 2 doors to the bedrooms, a bathroom and the kitchen/dining room area. There was also a nice balcony in the rear overlooking Lake Winnesquam. The bedrooms were set up nicely. The smaller of the two had 2 twin beds and its own bathroom with a full bathtub and shower. The larger had a King sized bed, a spa style bathtub, and its own bathroom with a stand up shower. It had its own balcony with a similar view described earlier. It also had a flat panel TV. Everything was really sparkling clean on our arrival. There was also plenty of storage space for all of the clothing that we would need for the week, and the kitchen had plenty of cabinet space for the food we brought with us. There was a pair of gas grills right downstairs from us in the back yard, allowing us to grill various meats and vegetables for meals. This was great because cooking in the room could get stinky at times. In the area where the grills are there were a few picnic tables so we could dine outside if we wanted. There was also a dog named Fred who visited the grills every afternoon around dinner time, for a few scraps he would let you scratch him behind the ears, call him buddy, and he would generally act as a surrogate for those of us who sadly had to leave their dogs behind for the vacation. You can read other reviews of this place and see all about the pools, the golf course, the restaurants or the playground so I won't go into their physical detail here for you. They are great additions to the resort which give you something to do if you decide that you want to spend time on property. As far as a review of these goes, here is some good and some bad. The pools were great but they were cold. I am of the opinion that at least the indoor pools and the pool areas should be heated, apparently the Steele Hill staff doesn't agree. Also the kiddies' pool and slide was constantly breaking down, and there was not a time that we visited that area that it wasn't out of service for most of the stay. However, the hot tubs were nice, and having a bar at two of the 3 main pool areas was a definite plus that I applaud. The golf course was fun. No need to lug all of your clubs, you should be good with the 4 iron, a pitching wedge and a putter. The course itself was free, and I am guessing that you could just jump on and off for a few holes, though I played all nine. The mowing wasn't the best, but it was really better than I guess I expected for a free course. A minor gripe that I have is that they have really tiny signs directing you from green to tee. I mean, really, would it kill them to put up larger signs. The course is hilly enough that you don't need to do the extra walking that can come from heading to the wrong tee box because you missed an arrow that is literally 1.5" x 6". The restaurant was pricey and slow. Really this is a review for all the restaurants in the area. It was rare to find one that wasn't overpriced, and where the service was good. Oh well, I guess it isn't really that big a deal, just a little disappointing. There were 2 playgrounds, and my kid played in both but really the pools got most of her attention. As for the rest of my observations, there were a few things that if I wanted to really be nit-picky I could. First is the smoking. The suites and all indoor areas are non smoking. Maybe I just got unlucky, but it seemed like the thing to do in my little area was sit right outside my window and chain-smoke. There were a lot of smokers there the week I was there, and the air conditioners sucked all that second hand smoke into my room. Don't know what the resort can do about that other than instituting a policy of requiring smoking to take place 30 feet from buildings, but let's face it who would really listen. If you are like me and don't like to have smoking going on around you then this may drive you crazy. Second is the wifi. They say they provide it, but in my area it was spotty at best. Also, I couldn't get to yahoo.com over their network. Not sure if they blocked anything else, but that was one I noticed. Wifi was kind of important to me because my phone could have used it in lieu of the 3g network, which for AT&T was nonexistent in that area. I am running out of space, so I will close by saying they can definitely improve, but even as-is I would stay again. read more

I booked an RCI vacation week at Steele Hill for 8/21/21-8/28/21. I have been an "owner" (yes, quotes) at Steele Hill since 2015 (regrettably). This is the first whole week I've spent here. I am very unimpressed! I am traveling alone, and have NOT been treated like an "owner". With that said, please keep in mind that I was not expecting too much "owner" treatment, but I certainly expected a little bit more!! The icing (so far) on the cake, has been breakfast. I went to the Hilltop Restaurant at 10:30am on Sunday, they close at 11am. When I told her it was just me, she looked around the room(s), and put a chair at the table closest to the entrance. I'm pretty sure it was the "Room Delivery/Pickup location". The table wasn't even clean. Please keep in mind there was a table of 8 and a table of 6 that could have easily been seperated; and those were just the tables in my immediate vicinity. When I asked if I could sit at one of those other tables, she said, "No, there are no other tables available". Those tables were empty well after breakfast ended. read more

If you are looking for a great place to stay with magnificent views and plenty of spectacular views, this is it! Our unit was a townhouse, with a full kitchen, which was helpful as we did not have to eat out all of the time. We had a hot tub, in the master. I recently spent a week here with the family. The kids thoroughly enjoyed the indoor pool with a fun water slide. They were also able to catch fish (catch and release) in their stocked pond (on site). They do have plenty of activities scheduled, as do most resorts and we were able to participate in the campfire. Kids enjoyed the smores, and we enjoyed the company of other vacationers and the activities manager, Nancy. I do have to say, that the folks that worked there that we met certainly went out of their way to make sure our stay was the best it could be. We also went into one of their outdoor pools and hot tubs (they have 2 outdoor and 2 indoor pools). We all enjoyed that, the adults liked the view of Winnisquam and Winnipesaukee from the pool. This pool also overlooked their par 3 golf course. The on site restaurant, well we never got to try that. We went down one night, and found that the bar tender of a tavern next door was pulling double duty as waiter and host, seeing that and knowing that our kids would not be able to be able to wait for everything, we decided it would be best to head out elsewhere. Perhaps another time, as it looked pretty good. There are certainly plenty of off site activities as well. I would come back again. read more

Stopped in for a quick lunch not really knowing what to expect. The food was delicious. Such a cute cozy little place, will definitely be back when I'm in the area again! read more

We experienced solid customer service all around. Front desk, bar and even maintence did a great job. Room was a bit on the dated side but fine. I stay in luxury places all the time and come to NH to get away from that scene and enjoy the views. So maybe I'm biased. TVs need some big upgrading though. I'd come again. P.s. There are a lot of negative reviews on here from people who went to a time share sales pitch in return for some free handout. Why are you even writing a review? Of course you had a horrible time. Did you think that was going to be a good experience? Thought people stopped falling for that stuff sometime in the late 80s. read more

We had the same problem when booking a room. We choose a nice room overlooking the mountains in the "newly renovated" South side. After I made the reservation someone called me back and said there was an error and that room was already booked. But "we will put you in a room that sleeps 8 Instead of 6 for the same price". What a letdown that was. Our "view" was of some trash barrels and corn hole game. And also a bunch of trees they had just cut down. I can't even explain how the room was set up. There is a A and B. The A room has a king bed and full bath. The bathroom area is bigger than the sleeping area. The B part is upstairs which included 2 double beds and a pull out sofa. That's a little tight for "8" people like they said. It had a kitchen and a dining table as well and a full bath. The resort is in desperate need of some TLC including the outdoor resort pool. They were "short on staff" so things that were suppose to be open in the prime of summer were not. For example, the grille at the west side pool and the bar at the inside pool . We ate at the Hilltop restaurant , since that's the only place to eat. There were 5 Of us including 3 kids and we waited 45 minutes for our food. We sat on the "pub" side because it was less formal. The dining room looked gross anyways. The indoor pool with he water slide was nice but it was soooo hot and humid in there. It just felt dirty all the time. I don't know if it was because it is so neglected or it was dirty? The made service is a joke too. All they do is make your bed and give you new towels and for some reason the sheets didn't have that "clean, bleach smell. Anyways, we won't be back. I would rather spend a little more money and go somewhere else. It also takes you awhile to find your way out of the resort onto a main road. Beware of the pictures online , they are a joke. The outdoor pool looks nothing like the picture. read more

Stayed for 2 nights earlier in July to for our 10th anniversary. Check-in was easy but the girl at the desk was very vague and not very informative with directions, hours etc. Room was clean but not very roomy. Bed was comfy though. Jets in our tub did not work. Called the desk and they said they would send someone. Came back to our room around 4:30pm the next day and housekeeping had not come yet??? Called the desk again and they sent someone quickly. Changed the towels and soap but didn't touch the bed. Front desk then called and told us that the pipe in the tub was cracked so they could either refund us some money or move us to another room. I opted to move if they had one close to us. The room next door was available so we moved since the spa tub was a huge part of our decision to stay here. I have nerve damage in my legs and it helps me tremendously. We went to the hotel restaurant for dinner which we knew would be expensive. View would have been nice if the tables on the balcony had been cleaned. Hostess went to seat us at a table with all dried beer bottle rings on it. We asked for the one next to it which was clean. Rug was covered in food and we were there for almost 30 minutes before the table next to us was bussed. Food was decent but small portions for the money. All in all, we made the best of it. Changing our room for our last evening was fine, but I still think we should have been compensated for the tub not working the first night. And yes, the views were beautiful. Would we go back? Probably not. Not for $160.00 a night. read more

ROMANTIC GETAWAY EXPERIENCE Not romantic at all. We were on the building furthest from the pool. The place was filled with kids and families. The pool was filled with kids, even late at night. The room was not inviting, not romantic. Loud hallways, pool area. "Jacuzzi" is our room was a shower combination and was a bit dirty. Not romantic. Towels are so small. Im 5'2 and it barely covered me. Needs to be updated. If you're looking for some romance, find a more intimate place because this has become a family spot. The Good: - The Jacuzzi (main one by pool) was nice, only place without kids. - The food at the restaurant located on site was great. Bottom Line: Had gone to Steele Hill with family when I was younger and it was nice. Came back with the hubby and realized we will be back only when we have 2 kids. Not the place for romance. read more

One of my favorite resorts to take my family! Great pools with slides, awesome restaurant and clean updated rooms.

Full disclosure, I'm an owner of the RCI Timeshare club since June 2014. My wife and I got invited to attend the Timeshare afternoon sales pitch, and were hooked. We Purchased the rigts to acess the use of Steele Hill Resort Amenities and we could access cheap accommodations around the world when we wanted to. For New Year's Eve, my parents, sister, brother in law and their family booked a 2 bedroom town house in the west building. The accomadations were good. Like other reviews there were many stairs to get from the parking lot to the unit, but we weren't discouraged by the work out. Our unit was clean, warm and spacious for the 6 adults and 3 children. We settled in nicely. We had a reservation for NYE at the Hilltop Restaurant that was adequately accommodated. Food was great and the staff were accepting of our large party; despite a wedding was occurring in the next room over. The pool was great. The family went at least once a day to the West pool. It was staffed with a person to maintain order on the slide. The Oasis Bar was well equipt and despite an older menu at the pool, the bartender created the drink described. All in all it was a great week. There was activities for the kids on New Year's Eve, including a floating candlelight ceremony in the pool. The downfalls: the WiFi in our room was spotty at best. The kids running in the hallway was loud but the resort had no control over that. The heat in the unit was too good and we had to open doors and windows to maintain comfort. We loved it and will come back again. PS: As an amateur golfer the 9 hole golf course is great. read more

I'd like to give this place a 5. It's a nice place, really. The room was really nice with granite counters, full kitchen, fire place, comfy furniture and of course the view is beautiful. The hiking trails are also a nice way to spend the day as well. It was super peaceful and quiet overall. Also I would come here again, but not on a weekday (our stay was for Tuesday to Thursday). On Wednesday apparently everything comes to a screeching stopp, though I imagine the weekends are probably fairly busy. The cons: We were so excited to have breakfast, try the restaurant or order room service but our only full day we had the restaurant wasn't open, the bar wasn't open, we couldn't order room service and breakfast was limited to bagels and convenience store food. Not the end of the world but after a day of hiking and a good swim some food would have been nice. The pool area was really neat! Aside from what we nicknamed band-aid island. We informed a guy testing the pool water but he just sort of looked at us like he didn't care and said "ok?". Kind of gross. For the price of the rooms it would have been cool not to see band-aid island, be able to relax to some dinner, and not have to go through a labyrinth of stairs to the amenities. Maybe I'm just hangry, the view is nice but if you come make sure you bring a cooler and hit a stair stepper before your stay ;) read more

Brought the family (3 kids ages 3,5,9) here for a family vacation for 3 nights and were very happy. Got the 2 bedroom suite and had a full kitchen and living room as well as a balcony, 2 full baths, jacuzzi tub, pull out couch & fireplace. We did not have to order out at all our entire trip because of the beautiful full kitchen. The kids had an absolute blast in the pool area. My only complaint is that the big pool could have been a few degrees warmer and that the chlorine seemed extremely high. By the 3rd day my kids all had rashes from the chlorine. 3 nights was the perfect amount. On Friday night which was our last night they had a live 2 person band that were wonderful to listen to in front of their large fireplace while my 9 year old played fortnite in their gaming area. We brought our snow and sledding gear but did not end up getting snow while we were there. We plan to come back every year. Absolutely love steele hill. read more

We stayed here for a week in mid-June as a family of 4 in a one bedroom unit. It was a little cramped but we kind of expected that with two near teen kids. Kitchen appliances were below average as was cookware. Beds hard, shower okay. Common areas were much nicer with a fun pool/water slide, good tennis courts, and lots of activities/games for borrowing. Staff was very responsive to requests. Atmosphere was quite peaceful with good views and many interesting activities in the surrounding area were great for families, about a 20-30 minute drive for most. read more

Oh Steele Hill! It was a long, long planning process, not without its hiccups. At the end of the day, my wedding was 100 on a scale of 1 to 10. We had a two year engagement and decided to book Steele Hill shortly there after. We had already decided we wanted to get married on New Years Eve and wanted a destination where our guests could come have a few days to bond and celebrate. When we arrived we got the warm, intimate unique destination feeling we had craved. We signed a contract shortly after. We ended up working with 3 different wedding coordinators during our planning process. In the end, we got Penny and couldnt be more thankful for her. She is ridiculously responsive, supportive and nurturing. Several things that our previous planners had told us would happen weren't able to, but Penny would ask what we wanted to get out of what we had planned and helped us come up with something we could do that would achieve what we wanted. She was there to handle all our panicked calls all the way until she smoothed my train and veil before my walk down the aisle. That may seem small, but when you are the bride it means everything. We had an amazing bartender who made the perfect shot for my bridesmaids and I ( I never take shots so he went easy). We shut down Tovas tavern the next night and was there again with another awesome bartender. The waitstaff was also so wonderful. After our rehearsal dinner (which was also on site) all of our favorite people went to the pool to drink and celebrate. It was an amazing experience. Our ceremony was in the carriage house and I've never seen anything more beautiful. The fire was roaring and in the dusk it felt so magical. I can't tell you how many people came up and told us it was the most beautiful ceremony space they had ever seen. Food was amazing, Penny was beyond amazing and there wasn't one thing that I would change. The negatives were few, but in the interest of being complete: 1) two night minimum for guests made a lot of our guests stay off site. 2) late check in and early check out was tough. 3) there was some back and fourth with fees that had been agreed upon being waived then being charged. 4) we went with the house DJ (our choice, not required). He did a great job, but did go a little off our requested song choices. He also played the wrong version of our first dance song (right song, wrong version). He was great overall and no one but me would notice but I think he waited until the last minute on somethings because he has done this so many times before. He did give us amazing uplighting and was sweet and accomadating. Dance floor was always full. Like I said I would not change a single thing in our special day. It was the most perfect, beautiful few days of my life. I would without a doubt recommend this venue. Sent from my iPad read more

so i came here with my wife to celebrate her 30th birthday and i really wanted her to have a nice stress free night out and we got the complete opposite. first off i had to give them a 200.00 deposit for one night which i didn't know about until we got here , then we got to our room and there was no hot water and the water pressure it's self was low. i rented a room with with a king sized bed and the bathtub jets didn't work at all not to mention it literally took about an hour for the bathtub to even fill up with water. one of the pillow cases had what looked like drool stains all over it. when my wife moved the chair that was in the room she found trash behind the chair. there is hardly any walk space in the room and not to mention no space what so ever to eat. also one of the lights was broken... like honestly the only positive thing i can say about this place is its location. i love the scenery surrounding this place but everything else completely sucks. read more

Steele Hill Resort - Resorts Near Me - Sanbornton, New Hampshire

Run from here...seriously. My husband and I stayed in Fall and had a terrible time. The prices are high, and we were accosted on check in with an offer to sign up for a time share sales pitch. When we declined, they called our room to pitch it again. Now, they are advertising on TV and every time I see the ad, I wish I could get our money back. The golf course is in poor shape, and the rooms are sparse. We had no housekeeping either. Save your money; I wish we did. read more

We stayed in the new wing and had two rooms (on top of one another) with a full kitchen, and a breathtaking view. The indoor water park, ping-pong, air hocky, games, etc. are great for kids. They have many activities and some hiking trails. I would highly recommend it, especially if you have kids. read more

This was a weird experience. I won a weekend at the Resort - the kind where you have to listen to the timeshare pitch. I'm single so I brought a female friend along. At first they put us in a ground floor room in a family section - there were a lot of kids upstairs and it was too loud. So we asked to move to a quieter room which they were very quick to do. Except we ended up in a couple's room with one bed and a giant Jacuzzi. The place is family and couple oriented and did not know what to do with two single women! The sales pitch was awful - long and pushy and as soon as it was obvious I wasn't buying the guy got rude. It was an awkward weekend- a good resort should not be confused by two single women. There was nothing for me here and really a good resort should have something for everyone. read more

My husband and I live just down the road from Steele Hill but when we are headed out the door for dinner or drinks I feel like sometimes we forget what is right in front of us. Last weekend we drove up the road to Steele Hill and sat in the bar to have appetizers, drinks, and dessert. I must say we had a GREAT evening....The service was perfect, the food was great and so were the drinks. We met some new people, watched a wedding reception taking place in the next room over and overall just had a great, laid back, fun evening. We are looking forward to going back more often especially since it is so close to home for us! read more

We had a great stay. The property is stunning. The townhouse was spacious and the kids felt at home. The animal show was fun and educational. The pool was a blast! What set it apart for me was at 11pm, with the kids fast asleep, us adults were looking for something to do. Jackie at the front desk happily sent Andy the maintenance man to open the area where we could pick out board and card games. Working in customer service before, I always appreciate experiencing amazing customer service. Will hopefully be back again next year! Kudos! read more

My boyfriend and I stayed for MLJK weekend so that we could go skiing. We stayed in the 1 bedroom lodge suite. It was a very good price given it also had a small kitchen, dinning, and living room area. We chose it because we wanted that cottage type feel which we definitely got. Plus the view from the deck was amazing. Definitely in a perfect location. I was first very impressed by the staff. All of them were very nice and helpful. The pools were great, probably one of the best features, especially the bigger one with slides definitely a big hit for people with children. They also have ping pong tables and Xbox Kinect which was a lot of fun and something different you don't find at other hotels. The only negative part of the whole trip was that we like to sleep in and missed the maid service both Saturday and Sunday. So Sunday I had called to request it and no one came. They did call though to apologize and ask if we needed anything so at last they didn't just forget about us. The restaurant was really good one night and not so good another so it's hard to give an accurate rating on that. Will have to try again when we go back to give it another try. Overall the trip was great. I would definitely come back again. read more

Stayed there for a wedding in the main lodge, old but very comfortable. Would love to stay there again! read more

Drove two hours with two young kids for a 4pm check in. Got to the check in house at 3:50, room wasn't ready. They asked us to sit outside in the parking lot in our car and they would call us when the room was ready. We asked how long it would be but they couldn't give us an answer. While we were outside we took the time to notice just how run down the check in center was. Wood shingles falling off the building, trim was rotting, exterior light broken and hanging off the side of the building and desperately needing a fresh coat of paint. After 20 minutes went back in to inquire if they could give us the room key to bring the kids in to use the bathroom, they declined and directed us to the locker room by the pool. Finally at 4:35 they called our cell phone and said someone would meet us in a white van by the room with the room key. Well after 20 additional Minutes and two calls to the front desk someone finally met us. Starting to grow frustrated, my wife convinced me not to complain so I bit the bullet. We got into the room which was nice, spacious and decent living quarters. We quickly changed and headed to the pool. Only one slide for the kids and a small kiddie pool for the youngest. Not to bad, pool was clean towels were clean but pool was crowded. After an hour or so we headed back to the room to shower and change and head down for dinner. After another 10-15 minute wait for a drink, the bartender was quick to remind me that the children could not sit at the bar. Ordered two frozen virgin drinks for the kids, some chicken tenders and a burger for $50 dollars. Almost one hour later, (exactly 52) minutes the food arrived barley warm. I complained to the bartender who immediately stated that the food was prepared across the street and had no control over it. I reminded him that it was almost an hour for chicken tenders and a burger and he wanted to argue that it wasn't an hour. I asked to talk to a manger and surprisingly he said he was the manager! I asked for the food to be comped as it was almost 8 pm. He said he couldn't comp anything but got on the phone and after 5 minutes offered us a free breakfast in the morning which was hand written on the back of a receipt. Who knows if it will work and if not will feed my family or just one free meal. Got back to the room and the kids said the chicken was gross. I took a bite and it tastes like old gross oil. Good thing we brought mac n cheese for the kids as we quickly wiped it up and they devoured it. Long story short, I wouldn't recommend spending a dime here. There is nothing to do but swim. I won't be back and hope people take my advice. read more

STAY AWAY. Booked a timeshare tour under the promise of a free week. Went on the tour, DID NOT get a free week, did not even get a free night!!! Gave me a useless voucher for a "discounted week" (not really discounted) only available during the off-season. They lied to the BBB in my complaint. They are crooks. read more

The resort itself is very nice. Pools are heated, very nice hot tubs. Rooms are nice. But the restaurant is terrible and the coffee is awful. We have been here multiple times and I think this is probably the last time we will go. Each time we have been to eat there the food we get is different every time. There is no consistency. Plus the fact it tastes awful. We ended up getting nachos because how can you mess that up?? If you are going to have different chefs you need to make sure they each are making the same pizza every time. First time I got buffalo chicken it was amazing. Next time there was no onion and no buffalo sauce. Just plain sauce and chicken on it with side of blue cheese. My fiancé ordered $30 steak dinner which literally came with 4 tiny pieces of steak and a bite of mashed potatoes. read more

I picked up Burgers to take back to unit and they were the worst burgers I have ever tasted in my life I think the blue cheese was bad ...3 burgers 15.00 each times 3 in the trash unable to get past the first bite......... read more

Although the resort has beautiful views that is about the only positive thing I experienced during my weekend there. The entire building was so loud with screaming children so it ruined my relaxing time away. The windows were filthy so we had to open them to fully enjoy the view. read more

We received a "winning promotion" of a 2 night stay for $249 and we could extend the offer to friends. My family and I all 'bought' this 'promotion' for $249 with a total of 4 reservations. Turns out, (we should've expected it) there are so many black out dates and the available dates were during the winter season during the week. We agreed on a date in 2019 a year in advance. As usual, life gets in the way...sister pregnant and due around time of booking, husband got laid off, other sister's husband had surgery and has limited movement, etc. so we decide to go ahead and cancel the reservation. When speaking to reservation specialists, they assured us we would be refunded except for a $25 service charge so we went ahead and canceled anyway. When calling back to check on our refunds, we were told 'none of you are getting a refund' because we canceled our RESERVATION and not our PROMOTION. Go figure, they didn't tell us that when we were canceling. So now, my family is down just under $1000 on a 'winning promotion' due to the lies and deceitfulness of Steele Hill Resorts and Eastman Hill Enterprises. Congrats, Steele Hill and EHE, you won this time but hopefully no one will fall into your trap like we did. read more

There restaurant was bad I just wrote a review for that. But the hotel was great the pool was heated the sauna was great

The resort had its pluses and minuses. The room setup was kind of weird upstairs/downstairs, but very spacious and great for a family of 5. There is a kitchen, which is nice. The views from the upper level deck were very scenic - a great view of Winnisquam and the mountains. However, the deck railings are high enough that you can't see the view when sitting in your chair! The air handler for the indoor swimming pool was very loud and detracted from the deck experience - it was about 150 feet away but ran 24/7 and was noisy. The main restaurant had acceptable food, and was family friendly. The service could have been faster, but the staff was pleasant. The grill and the outdoor pool was nice- a little understaffed but the guy working there was very nice and the burgers and hot dogs were good, plus they have interesting beers and other drinks. The hiking trails were very nice, but could have been maintained a little better. There were lots of overhanging branches that you had to duck under. We didn't see a soul on the hike - most of the guests seemed to be at the pool and not the type to actively walk in the woods - except maybe with a gun during deer season. The overall decor and upkeep is a little lacking. The arcade for example, had a few broken down video games, a pool table and an air hockey table. The kids thoroughly enjoyed this, but the pool table was stained and threadbare, and the cue sticks were totally worn out. The decor in the rooms was similarly tired. Not disgusting, but could use updating. The best things about the place were the view and the peaceful setting. Overall it was fine, but did not knock my socks off! read more

I was contacted today about having been selected for a promotion that I signed up for at a Fishercats game, thinking it was for a free vacation with a travel agency (which I automatically should have thought "this would be too good to be true if I won."). Once I started listening to the man who contacted me, I thought "hmmm, maybe everyone "gets selected" but I continued to listen to all the details. Basically, for a discounted rate of $69 for a night, plus taxes, I would be able to spend the night at Steele Hill and the next day take a tour of the facility and attend a seminar on their timeshares. I spoke with Ulysses and he explained that I was under no obligation and I could just enjoy the stay and would definitely be able to take with me the two promotional prizes - 1) discounted rates at condos all over the world (sounds pretty good!) and 2) an Android tablet. I listened to all the details and thought "hmmm, this could work." I went home to call my fiancé about it, but first I looked up the resort online and read reviews on many websites, such as this one. Overall, the reviews are very negative, especially about RCI and the timeshare meeting. Also, it seems that the resort is a bit dated and may not even be worth a discounted weekend of my time. I went from feeling positive to uncomfortable with the idea, that I may bite off more than I can chew if I accent. It might be better to just go for a weekend in the future if I really wanted to. I called Ulysses back at Steele Hill and told him that we were going to pass because even if we wanted a timeshare, we don't have that kind of money right now. He said "I think you misunderstood, you are under no obligation, etc..." I said, "Thanks but I just don't have a good feeling about all this and I'm going to pass. You can offer it to someone else." Pretty sure I was still talking as ULYSSES RUDELY HUNG UP ON ME. That was EXTREMELY UNPROFESSIONAL! I called back the receptionist and made a complaint. Honestly, if he has said something along the lines of "I'm sorry to hear that, may we be in contact with you in the future? etc" I probably would have said yes and maybe even checked out their resort on my own next time I was up in the Lakes Region. However, now I want nothing to do with their resort or associated companies. I have never had anyone on the phone be so unprofessional and rude! read more

The pool water is a worm tepature and slide was broken for the weekend everything closed at 10 you get special coupon for rent a free movie and a free movie pact it's a good place good for young kids read more

I "won" a weekend getaway. I was at the Spinners game and figured I'd put my name in. They called me 4 times and left messages the first 3 times. I was stupid enough to answer the 4th call. Turns out I didn't win anything. They asked me how much money I made a year and said I didn't "qualify" for the prize. I will NEVER stay there. My cousin lives just down the road so I decided to drive up and see what the hotel looked like. Beautiful views. My mom was wondering how much it costs to stay here so I just finished looking it up. Then I decided to head onto the reviews section. Sounds like I'm not the only one they tried to scam. Also if you go there in the winter I hope you have a truck because the hills are crazy. I know it's the mountains but geesh. read more

For future travelers to Steele Hill, I would advise you to not fall for their sales gimmicks and purchase a timeshare rental. They purposefully mislead us when we bought the timeshare and conveniently forgot to tell us about the annual maintenance fees. Their fees have doubled within the last several years and will only continue to go up and you will be forced to pay the fees for the rest of your life. Don't EVER sign a contract with Steele Hill, you will be much better off staying away from this place completely. read more

What a SCAM!!! Do not fall for it. "Won" a night stay from a raffle at Shawn Mendes concert. Worst prize ever. You'd think it'd be free. Seeing how I won. Tried to cancel after I gave a deposit. They won't refund me and I have written proof I should be. I would never recommend this hotel or promotion department to a single soul. Shame on you Steele Hill Resorts. read more

My husband and I stayed here for our one year wedding anniversary. We called 3 months in advance and asked for a special suite for our first anniversary and were told that they were all booked already (?!?) but we would be on a waiting list if any opened up. We were also told that if we did end up getting just a standard room, the staff would make sure our stay was special. We arrived at around 6:00 at night in the dark and was given a very small difficult to read map to try and find our room. Once we got to our room, it was out-dated. The windows had so much condensation between the glass that we could hardly see out them, which didn't matter because our view was of a dumpster. Glad we stayed in the lakes region to stare at a dumpster. It was also over 80 degrees in our room even though the thermostat said the heat was off. We had to sleep with the noisy air conditioner on when it was 40 degrees outside! The next morning, we took the time to put all of our wet towels in the middle of the bathroom floor and pile up all the bedding in the middle of the bed for the maid service to clean up and re-make the bed before we went out for the day. We got back to our hotel room at 5:30pm with dinner reservations at 6:00pm, so we were in a rush. Whe we walked into our room, IT WAS EXACTLY HOW WE HAD LEFT IT! NO ONE CAME TO CLEAN OUR ROOM! We tried to call the front desk to see why this could have happened but no one answered the phone. We hurried to our dinner reservations and went straight to the front desk ourselves when we returned, which we had to drive to because it is so far away from our room. When we got there, the desk attendant seemed concerned that no one came to clean our room and was said he would make a note in our file for when we checked out. We asked for clean towels since we were given none that day, and he sais someone would bring them up right away. An hour later, at 10:00 at night, after having to make our own bed on the night on our anniversary, no one had arrived with towels yet and we were waiting up for them. We called the front desk to find out when the towels were coming and the attendant said he got caught up in other things and he would call someone right away. Twenty minutes later, a maintenance man in a dirty work jacket showed up at our room with our clean white towels pressed against his jacket. After dropping them off, this maintenance man noticed that th elock on our door was broken, which we hadn't even noticed when we arrived. He at first questioned if we broke it! He then said he was going to get his tools and fix it, AT 10:00 AT NIGHT! We thanked him but sent him away. The next morning, when we checked out, the female desk attendant asked how we enjoyed our stay. We explained all of the mis-haps and her first response was, "Why didn't you call the front desk?" We explained that we tried to call but there was no answer and that we ended up having to make our own bed and get our own towels. Her response was, "Well the maid service doesn't make you bed anyway, so other than that, how was you stay?" WHAT?!? HAVE YOU EVER STAYED AT A HOTEL THAT DOESN'T MAKE YOUR BED!?! We never EVER got an apology nevermind offered a discount or a coupon or anything! THIS HOTEL RUINED OUR FIRST ANNIVERSARY! read more

I booked a one bedroom south suite room for 10/14-10/16 weekend for my family, the price is $389/night. We liked all the features of the room, big space, nice kitchen, mountain view and jacuzzi etc. After I received the confirmation of the booking. A staff from the hotel called and says the room actually not available. I asker her then why would the room listed on both their website and Expedia, and I even got the booking confirmation. She said probably its the system error and tried to offer me another room. Her sale point was that room is cheaper. I mean if I want a cheap hotel room, I wouldn't bother to go through all your rooms and picked the most expensive one bedroom. People go to a resort to enjoy and relax. If you don't get the business you are doing, then I guess we at least could stay away from it. read more

So here we are again with the "DEAL OF A LIFETIME " they contacted us about our review asked if we tried to sell this glorious package that took us for over $7,000! Yes we have! And I'm not paying a few more grand than I already have to sell this package that was so great if I ever wanted to get out of it people would jump at!! They wanted me to walk away with nothing and graciously hand them the deed with nothing back "as they have no buy back plan" Their dream of a lifetime deal! That I asked for atleast half of my money back instead of losing everything I put in!! NOONE WANTS THIS CRAP! I tried trading it for a crappy boat then a snow blower!! I'm not some dirtball off the street I'm a government worker!! So believe what you want...contact me if you want!! They are liars and basically slum lord's & scam artist! I blast this message every where I can and to everyone I know!! And trust me I know many!! And they listen! hopefully you will as well! Go there and visit! DO NOT BUY INTO THEIR TIMESHARES!! STAY AWAY! I PAID CASH AND THEY STILL PULLED MY CREDIT REPORT WHEN THEY SAID THEY WOULDN'T! THIS WON'T END TILL I HAVE SOMETHING IN RETURN! PUT IT ON MY CREDIT REPORT "cause that's also what I was threatened!IM NOT PAYING ANOTHER DIME!! SCAMMED ONCE NEVER AGAIN THANKS FOR OPENING MY EYES!! And Pauly the guy that sold me this crap with his tears "I need this sale" you know where you can go!! on to other places to warn other's!! STEELE HILL'S TIMESHARES BEWARE! feel free to contact me I will answer anything! read more

I got a call from them because I enter a contest they where having and to find out I would have to buy a week stay to claim my prize and then I found out they also called my mom and tried to sell her on a time share nope not us. When you don't get it in writing be aware read more