This hotel was awesome! My husband and I booked our stay through Groupon. We saw on TripAdvisor and through other Yelpers that this hotel was a good choice. Upon arriving we were greeted by really nice staff members. They checked us in and told us that we have been upgraded to a bigger room in the west suites. When we got to the room we were in awe at the room we were upgraded to. A two bedroom with a kitchen/ living room. There were even pots and pans! (I've stayed at hotels before where there was a kitchen and no cooking utensils....) The 'gift' store was more like a mini supermarket. The amenities of this hotel were mind blowing, they had hiking trails each marked a different color for difficulty, there was a s'mores night over by therelittle pond, and how can I forget that pool! The whole entire resort is so clean and beautiful! And they have a restaurant on the location with stunning views and some good food! Can't wait to come back!! read more

Ok let's start with something positive the plools were nice staff also nice but rooms smelled horrible to the point that it made me sick I had to clean and sanitize the room all the surfaces including walls countertops everything you can pit your hands on was dirty the jacuzzi tub also dirty jet filthy full of rust water full of rust once you let it run all the walls and stairs leading to the room also dirty and this was Supposed to be the newer building to the this resort and the cleaning staff are thieves two new liquor bottles were missing from my room and no resolution from management Justin I'm sorry the bottles will turn up A word of advice come up here bring cleaning products and a Camera for your room don't trust these people read more

I like this place! Room was super clean and the AC kept up with the crazy heat outside. The indoor pool was lovely, and the slide offered plenty of entertainment. I didn't get to take advantage of the outdoor activities. I was sad that they only offer sit down dining on the weekends. I had to drive out of the way to get breakfast (which is a feat with kids). The playground and grill stations in the back are awesome for families staying for several days. Staff was super friendly! I'd definitely go back again. read more

The staff was friendly but incompetent. The entire resort lacks all the amenities of a resort, but the view overlooking the lake is beautiful, so there's that.. If it was renamed to a motel, or camp ground it would meet expectations. read more

My sister owns a time share here which I have no idea why. This place is a dump. At first glance it's not too bad just outdated but once you spend a couple days you'll be very ready to leave. The Roman hot tub pool was not hot at all and it was swarming with blood curdling children and teens throwing a football around. There is a sign stating that no one under the age of 16 is allowed in this hot tub but there is never any staff to make sure rules are followed. In the sauna was a soaking wet dirty towel on the ground that was never removed through out the entire day. On the side of the pool was a piece of broken siding of some sort. Everything they provide is cheap in quality but they charge you extreme prices. Considering this place is in the middle of nowhere (nearest town with restaurants and shopping is 20 minutes away) Steele HIll sure takes advantage of overpricing nearly everything they sell. Thirty dollars for a bottle of 12 dollar wine and 20 dollars for a double makers mark. This place is more expensive than Disney but unlike Disney there is nothing magic about this shithole. Food is gross and very overpriced as you may have guessed and I don't think there is a staff at all. Our room was sandwiched between two very loud families drinking and letting their young children run up and down hallways at 1 in the morning. Called the "front desk" and the guy was very rude probably because other rooms had also called to complain about these noisy rooms. He said he would send security up. 5 minutes later a man who hardly spoke English who worked in maintenance arrived to fix the problem. The poor guy was put into a situation that is not in his job description and he wasn't sure what to do. Do not stay here and definitely do not buy a timeshare. read more

I went to a wedding at steel hill on October 14th and i have to say the meal they served was the worst food i have ever seen served anywhere.The steak was so salty you could not eat it the vegetables and starch that came with it were cold and discolored.many of the guest said the same thing most of us sent the food back.I have made two calls to Penny who is supposed to be the event planner with no response back from her.I am not calling her to yell at her i only want to make her aware there is issues with her kitchen staff.I have waited a week now for a call back at this point i have to believe the issue is deeper than just a disgruntled cook. This young couple that were married that day spent a lot of hard earned money that day only to be disappointed with what everyone was served. Steel hill needs to do the right thing and reimburse them for these meals . Rob D Danville nh read more

Total scam, I got a call saying I had won a weekend & that they needed my card. They then charged my card & refuse to refund the $. I had called to cancel within 24 hours & they refuse to reverse the charges & they continue to call & harass you even though I have never been there. read more

My fiance and I won what was advertised as a the 'grand prize' of a long weekend from this facility. During the very first phone call we received from the company, we were greeted with very pushy individuals. I almost hung up the phone at first because of how loud the noise was in the background and how many times the representative was heard conversing and laughing with others in the office- it was as if though they didn't have the common courtesy to at least call us from a private office. I will take the blame and say they were good sales people as they sold me a weekend away for a few weeks later. However there was a catch that we needed to show for a tour of their facility during one day of our visit. Ironically we were going up for just a Saturday and a Sunday- where we would be checking is early in the afternoon and check out early in the morning that Sunday. on the phone they could not tell us our tour time and stated that it would be 'included in our confirmation email'- our tour was at 9:30 AM Sunday for 1.5 hours. I the also made the mistake of needing to cancel within the 14 day catchphrase at the bottom of the contract meant no refund and full charge to our credit card. I contacted the facility to inform that we had to cancel and receive the very polite response of 'Imm sorry you have to cancel but would you at least be able to come up for this tour'. I expressed my dissatisfaction with their attitude on how the only thing that seemed important was the tour of their hotel. In the end it was not about the money so we took the hit on our credit card and canceled our weekend. Luckily we did not waste the time as we heard from numerous other people that they also won the same weekend and had the same pushy negative experience when receiving their winners phone call. If this is how this company is going to speak to individuals over the phone without meeting them first it is not a place we need to go. Also, what message does this send when you are still only interested in people coming up for just your tour? Again, our fault that we fell for their sales pitch- naive newly engaged couple! read more

Great for kids!! The hotel room was big but outdated and not very clean. The pools were amazing! The food was great. Plan to bring your own food because there's not many restaurants near by read more

Great atmosphere, great pizza, very attentive staff and the place turns into a fun dance venue late night on the weekends

This place is a complete dump, old, outdated, dirty and smelly! Can't enjoy any of the "amenities" always way over crowded. The pool area is always filled to the max and no supervision/lifeguards, very unpleasant experience. The restaurant is way overpriced for crappy "bar" food! Whatever you do DO NOT do the tour/sales pitch to buy in, COMPLETE rip off!!! They lie and say it won't go on your credit report, say you can book anytime when in reality you have to book at least 8 months to a year in advance! If you want to go to a place that is over crowded and dirty go to Chucky Cheese at least they serve cheap beer lol read more

Cool spot. Nice facilities. A bit dated but ok. Nice view. Nice pool(s). But seriously. Breakfast should DEF be available through the week. Period. I know a lot of the rooms have kitchenettes. That's cool But for those of us who don't feel like cookin', some bacon $ eggs on a Tuesday morning would be SO cool, without driving down the hill. Other than that, pretty pleased. (Like that you can buy a 6-pack at the 7-day shack on the premises) read more

Golf course needs a lot of work. The full-size beds were horrible. And the stairway to our rooms was not only odd but very difficult for anyone who has a physical limitation. Apparently even for those who don't. A young mother carrying her baby fell down the stairs and was taken out by rescue. Kids were playing and knocked on her door. She had to go down the stairs to answer it. When she requested a lower room, she was told it would cost her a lot more money. The food was good. The grounds were nice as well. Also their marketing and customer service left a lot to be desired. If they want me to buy in, they need a much better experience to lure me in. Find another place to go. read more

As an elite member of Hilton Grand Vacation Club I guess I expected better accommodations. I traded my points to get a 2 BR unit with my daughter & 2 grandchildren. The unit is not a true 2 BR. The BR with the full kitchen and W/D is really an efficiency since the bed is a murphy bed essentially in the LR so if the folks in BR #2 want to arise early for coffee or sit on the balcony the folks in BR 1 better be up! I will admit we had a beautiful view of the mountains and lake being on the 3rd floor but carrying up the food and luggage was not for the "faint of heart". We were in the south building which I was told by other guests was the best one for summer and newest. If you wish to go to an indoor pool (2) you must go to another building. The one with the slide was a hike up the hill. There were not enough chairs to sit at any of the pools. They did appear to be limiting the number allowed into the "slide pool" but chairs were at a premium and only 2 lounge chairs. At the east outdoor pool there was only 3 lounge chairs and the rest were around tables. I had to go to the indoor pool and bring out 2 chairs to sit on. Some larger family groups were down at the pool by 9 AM saving multiple tables and chairs. I felt if this was the newest building the furniture need to be replaced. BR 2 furniture looked original and beat up. They had replacement Andersen windows which were extremely difficult to open to enjoy the NH air since they had no real "handles". We did order room service one night and the food really wasn't hot. There are gas grills for your use. There is a $75 housekeeping fee. I had to get 3 kitchen sink stoppers as the first 2 didn't even fit the sink. There was a dustpan but no brush. If it wasn't for the amazing view I would have been underwhelmed. read more

I've been an owner here for about fifteen years. The price always goes up but the service never does. There are always painful problems with the rooms (and I've got a fairly fancy one). There are yellowjackets living in or near every balcony I've ever had, the kitchen facilities are barely functional, sometimes the doorknobs have been so finicky we can barely get in while other times the master bath wreaks of sewerage. The common hall where games are is always either far too hot, broken down or under construction every time I've gone. The only reason to go here is if you have children and like the fancy indoor pool or if you live close enough to use the facility all the time. Every time I've gone they pester me early every morning until I agree to sit through a sales meeting so I can tell them that I can't stand the place then they try to sell me more time. In exchange for sitting in the meeting they give you a gift certificate to their restaurant, which is so salty that I've ached for hours after. The parking, as another reviewer stated is obnoxious (even though when they upped our fees over $100 in a year they said it was for the parking lot). The fact is, I can't give my timeshare away and they won't take it back even if I take the full 11k loss. Donation companies won't even take these units. The best thing that has ever happened to me here is that they offered to take it back if I pay them thousands of dollars up front. I only had to complain for ten years in order to make any progress. Overall, this place is not worth spending any money at as you can get someone to transfer their share to you for 250 and people literally give them away. If you want mine send a message, you pay the fees and you can have it. read more

I've been to a few RCI resorts and this one is O.K. We didn't know the area very well and the girl at the help desk did offer us some suggestions. Our room was nice, 2 person with a hot tub! The rooms are separated by lots of doors and our neighbors kept slamming theirs. In our room, we didn't get many extras, only one no decaf coffee packet a day, no map, channel directory, info on resort in the room. Also no garbage can in the room just a tiny one in the bathroom. Lots to do around resort but it's all "BYO" no sled or skate rentals. The "Roman spa" is just a wood sauna, so don't get too excited! Restaurant is nice, got burgers for dinner-they don't do bfast or lunch on weekdays. Overall it was a nice place with very friendly staff. We only stayed for a few days and we didn't stay in the room very long. Great location near Gunstock and Loon mnt for skiing. Also, check out Heritage Farm for bfast, amazing! read more

TOTAL SCAM . Don't give a deposit unless your positive your going. Cancelled my reservation 3 weeks in advance and have email proof that my deposit was refundable however they refuse to process a refund. They claim they have audio proof somewhere that they would send me. Yet to be seen.. What a joke! Will be disputing thru my credit card company. Unbelievable the nonsense they put you through..Total Scam BEWARE!! read more

My husband and our children headed up to Steele Hill for President's weekend. It's a long winding road, few streetlights and the actual hill the resort is located on is at least 4 miles from a main road. It is worth the trip however! We arrived and checked in at the first building on the left at the main campus. We were given keys...actual keys on a key ring. Haven't seen that at a hotel in a long time. Our one bedroom suite was located in the main inn. The restaurant and a basic indoor pool is on the premises as well. We were in room 206. It was nice. Full kitchen, pull out couch, king bed in bedroom. One bathroom. The beds were comfy and the room was spacious and immaculate. Our sole gripes were the fact that we were located directly above the front door and directly beside the kitchen exit of the restaurant. If you are a light sleeper the stomping of people entering as they kick the snow from.their feet will keep you awake. It didn't bother us much. The noise from the restaurant exit was mainly the sounds of trash being hauled out and staff gabbing. Not too bad. The tv reception is awful and it constantly goes in and out. Since I don't like the kids watching much it wasn't a concern at all. I also must add that the place was so enjoyable these little things didn't matter. The main pool/ pool house is fabulous! Huge hot tub waterslide, pool side bar, kiddie wading pool, kiddie waterslide, small hot tub, sauna, it was great. The pool house had ping pong, Xbox, arcade games and a nice lounge with a fireplace. A gym also. The smaller indoor pool was nice as well. The restaurant was pricey for brunch. It was delicious though. There is sledding on site campfires & skating . Hot chocolate being served by the sledding hill was a nice touch. Hot chocolate with Bailey's was fabulous for cold grown ups. Very close to Gunstock and Tilton outlets. We plan to go back! read more

Huge and super clean rooms , friendly staff , beautiful mountain view, I would definitely recommend it .

Stayed here last October with no complaints except the maid service was poor- no beds made, fresh towels etc. Now here in July for five nights and less than pleased. Maid service continues to be poor. It is just spotty - beds made sometimes, no fresh towels despite wet towels on floor, no clean up, no new coffee packs. Would expect better service for the price of the rooms. Maintenance is responsive, but who wants to spend their vacation calling maintenance? Too many things wrong with our rooms. Air conditioning is poor when it is hot. Hiking trails are really buggy. Pools are small except one indoor pool. Views are amazing. Wanted to like this resort more. Will not come back. There are better places to stay in this beautiful area. read more

I went to Steel Hill Resort for a wedding this summer. We had high hopes for the resort since the website does do a good job marketing the accommodations and facilities. Unfortunately the staff at steel hill resort do not seem to value customer service or the experience of the guest. For instance, I had a hand full of bags walking up their 2 flights a stairs clearly struggling and staff member walked right past without even saying hello or "can I help you with those?". I also asked a staff member where the machine was and with out stopping from where he was going he said "its really far away at the other end of the building". Since this is supposed to be a resort, I would expect a little assistance. I think it is also worth mentioning that while I cant speak to wedding planning side of SHR, as a guest at wedding, with a partner in the wedding, the staff was not willing to be flexible to meet the reasonable needs of wedding guests coming from all over the country for the night. For instance, the check in time is 4pm and check out is 10am. I would already take off a star for that because most places are anywhere from 1pm to 3pm check in and 11-1pm check out. For what it costs that seems a bit extreme for check-out/check-in. The wedding was in late afternoon and guests needed to check in earlier to get ready. Despite calling several time during the week and that day making it clear that we needed an early check-in, when we arrived at 130pm the front desk staff had no record of us asking and appeared affronted that we would request such a thing. You would think with a 10am check out the cleaning staff could have a room cleaned by 130? while they promised to get it cleaned asap by 230 we had not received word that it was ready and the room locked. I had to hound the front desk with phone calls 3 times till finally someone came and let us in our room. The wedding ceremony was nice. All things aside the view is phenomenal and a beautiful place to exchange vows. At the reception the music/dancing was all great. DJ Rolling Rick was an excellent MC at the reception. The catering side could use some improvement. The food was bland and most guests I talked to agreed the chicken was dry. There was only 2 bar tenders that had to serve the reception and bar/restaurant. There was a constant line at the bar. Champagne was also uncorked before the guests arrived and placed on tables and was not iced. By the time we were going to toast it was warm and flat. After the wedding, I asked the front desk if there was any late night food options available and front desk rudely told me this is a family establishment. (Im not sure what that is supposed to mean?) Food service ends promptly at 9pm every night. I asked them if there was any accommodations they could make for us as my partner and I did not really get to eat at the reception. I even offered to pay extra for the trouble. And the front desk person got increasingly hostile with me and told me it was not her problem and she did not like my tone. I hung up and we went to bed. About 30 minutes later security was banging on my door and we were getting repeated phone calls, which when we answered they hung up. We didn't answer the door and after 30 minutes the person banging on our door and left. Frankly, we both felt pretty unsafe and almost called the police. I guess that is how the SHR handles unsatisfied guests by trying to intimidate them with security and keep them up all night by calling the room over and over? I would also agree with comments about it being run down. I also think it is outrageous they change 1.50 for coffee at reception. Even Motel 6 provides free Starbucks coffee. While it is located in beautiful location with a view that cant be beat, I would not recommend staying here. Management and the staff do not seem interested in the experience of the guest and actually get pretty defensive and hostile to any negative feedback....just read the management responses to some of the negative reviews on this page. Most places will at least apologize and try to appear to rectify the situation. The lakes region has lots of wonderful resorts and I recommend going elsewhere. I went to another wedding at the Margate Resort a few years ago and they went above and beyond to see that wedding guests were comfortable and had everything they needed. read more

Gave it 1 star because the staff we interacted with was pleasant. This "resort" is basically a free for all, a party for adults. NO staff at the pools so you have huge groups gathering together, getting drunk and being loud (swearing) & obnoxious. So much for family friendly. These classless adults were bringing in coolers of alcohol and setting up a bar right at the tables and i'm pretty sure most of them weren't paid guests, as they would open a side door to let other people in. That's the thing-there is ZERO SUPERVISION at the pools. The staff, which most are very young and don't care, choose to turn a blind eye so they don't have to deal with it. These groups take over the pool area so no-one else wants to be there. Another family set up all their stuff, including a speaker, food, alcohol at the jacuzzi so that was off limits to us. This was all in the main pool but the other pool was exactly the same. Saw one kid eating a bag of Doritos IN THE POOL then empty the crumbs in the pool, then put the bag under the water, pouring it back out in the pool water several times-all while the parents laughed...DISGUSTING. There were adults with beer bottles in the pool, bottles on the edges all around the pool, so dangerous! Did I mention that both my kids got RASHES on their body after getting out of the pool?? I feel like a bad parent for taking them there. The restaurant, wouldn't be surprised if the person cooking was a kid who's never cooked before. Two hairs on our plate, and breakfast was gross. All the fruit was inedible. Even my kids wouldn't eat it. If you stay here, which I don't advise, skip the restaurant and go 15 minutes into town to the Tilton diner. Great service and food. Needless to say, we won't be returning. They need to figure out who they want to cater too, get responsible adults to staff the place and do a complete re-do of the kitchen. read more

TERRIBLE MANAGEMENT- I have called the manager 4 times in almost 2 weeks. Left a VM and had the employee email her. She hasn't cared to even call me back. I was excited to get my GF a night stay for Christmas and this hotel is to good to even call me back. I am sooo disappointed. Places like this should really try better for customer Serivce read more

Very disappointed with the food for the price. Not a very clean environment. Won't be going back.

"Best Sunday Brunch in the Lakes Region"-FALSE. Don't get sucked in like we did. Food in the warmers had definitely been sitting too long. Everything in them was dry and stale (potatoes, French toast, pancakes, crepes with canned blueberry topping that were all gooey and gross) . The omelet and waffle stations were good, but that's the only positive I have to say. Service needs some work. Waited 10 minutes for someone to offer coffee and take a drink order....OJ is an upcharge, mimosas are served with ice (ewww) and dirty plates sat on the table after the second trip to the buffet (because the first round was un-edible, hence the trip to the omelet station). Two people, two mimosas each for $75 without tip was grossly overpriced for what we got. Will not be returning. The view, however, is spectacular. read more

My family has been coming here for over ten years and we have seen a gradual decline in services and facilities over the last two years. This past stay was our "rock bottom" and reason we won't be back. The pool- which is the entire reason we come with my three kids-was "out of order" both days we were there. Apparently there were babies doing their business in the pool- I appreciate their taking care of it but wtf parents of babies!?!? Ok so not Steele Hill's fault but it set the tone for our stay. Another complaint- the front desk asks for your cell phone #in case they need to get in touch with you. But they use it to call you to try to get you to go on a tour of their timeshare suites- not so nice to get this call while out enjoying our vacation with my family. We went during vacation week and their were kids everywhere and hardly any parents in sight. read more

Went to Steele hill for a night away with my husband! Romantic getaway package came with dinner and chocolates. Restaurant was fantastic and he had short ribs and I had the maple chicken. Got dessert to go and the blueberry cheesecake was amazing with the blueberry wine we picked up at Hermits winery in near by Meredith. I believe they sell some of the wines in the new marketplace at the resort in the large amenities building . We stayed in a 1br suite in the east side.You have to drive up the hill to the larger pool( the west side) with the great water slide and roman spa but it's not far and the side of the east resort we stayed in had a smaller pool inside with hot tub as we'll! We liked being inside the east side with the restaurant attached. It's a big resort and we will most likely stay two nights next time. Been to this resort a few times and it's great how big the rooms are , most have large whirlpools -some rooms 1 person size, some with the larger 2 person. Love the balconies , can get some beautiful views! The south, east and west sides are very different so look into them all a bit before booking! The kitchens are stocked so you can bring food and cook which is fantastic! Can't wait to plan my next trip-maybe a girls weekend away-plenty of room which is a big plus! Will be back!! read more

Loved this place! First of all it is not in the white mountains, it's in the lakes region. Also it is not on winnepesaukee, it's lake winnisquam. It's off the beaten path and the area is very pretty. It's quiet and open with lots of hills. We just needed a one bedroom with no frills as most of our time would be spent outside the resort. The room was neat and clean with new furniture and new flat screen tvs. The kitchen was well stocked with silverware and plates, etc. didn't have to bring any of that. Our bed was king sized, there was enough linen for us and the pull out couch bed. Plenty of towels, extra pillows, dish soap, trash bags and even a recycle bin. Our package deal gave us twenty dollars toward the restaurant and two free movie rentals with a popcorn bucket filled with soda, popcorn and candy. The food here is incredible!! The restaurant did all of our meals very well. Pulled pork sandwich, quesadillas, steak tips and buffalo chicken were all incredibly good. There was never a wait, service was great. The waitress we had was a little loud though, we felt shouted at. The selection of movies was ok, not great but we found something both nights. The pools ARE heated, maybe not in the summer. But they were this weekend. There was also a decent sized hot tub and sauna in our building. There are four stars instead of five because of a couple things: we found out the hard way our room was over the function hall on Saturday night. There was a wedding and had to crank the tv volume to hear the movie. Also, the heat in the room was consistently at 75 event though we turned it all the way off and opened the window. It was very uncomfortable for sleeping. The place was very clean and the staff are very nice as well as helpful. Gunstock is very close by. We really enjoyed our time there. read more

Pros-beautiful views, good fitness center, nice pools and hot tub Cons-awful restaurant, poor check in staff and bartender, bad customer service, poor quality toiletries. We were on the bottom floor and I think we had a family of elephants above our room. The rooms are stacked so you share an entrance door and even with the "do not disturb" sign on our door, the family above us screamed and stomped late into the night and early in the morning. This may be a great place for people with kids...but for people with no kids, I would not recommend it. read more

We were swindled into staying at this dump due to filling out a raffle at a Portland Pirates hockey game. I got a call from a woman saying I "won" the raffle which included a free trip. All I had to do was physically come to this place to pick up my airline vouchers. Since I was coming from Boston they told me they'd give me a free room and could stay over night. Once I got there I quickly realized it's just a time share scam. They told me on check in that I'd have to sit through a 90 minute presentation the next morning and then I'd get my free airline tickets. The room smelled like sewage. It was gross. We absolutely hated it here and couldn't wait to leave. However we had to sit through the presentation or they said they'd charge my card for the stay in the sewage room. Fine. So we went to the "90 minute" presentation that was actually a 3 hour extreme pressure sales pitch. When I firmly told the guy at the end that I wasn't buying into their timeshare, he seemed mad and just said, "WHY NOT?!". I said we're done here, go get my airline tickets. he came back with a folder full of useless junk. In order to use the "free" airline tickets you had to stay at one of their affiliated resorts at grossly inflated prices. So if the wife and I wanted to got to Miami, for instance on the "free" tickets and stay in a $200 a night hotel, well too bad. You see to fly to Miami we'd have to stay in one of their $500+ per night hotels. So in the end, no free airline tickets. This place is a straight up scam and I'm astounded that the NH attorney general's office hasn't shut this place down yet or at least sent a letter about their bait and switch marketing tactics. read more

I would first like to say that I have been to Steele Hill 4 times. My fiancé and I loved the resort so much that we wanted to have our wedding there next Summer. The extremely negative experiences we had with both the Wedding Planner and then the General Manager forced us to have our wedding elsewhere. The problems started right away when we met with the Wedding Planner (who has since been fired). The first time I called to speak to her about possibly holding our wedding at the resort was a positive conversation, but it all went downhill from there. During the phone conversation, she told me that they were going to be building a large tent on the property and that it would be finished this Summer. My fiancé and I were planning on having our wedding in a tent like this so we were very excited to hear this. We had been to two weddings there before and both of these weddings were much smaller than the wedding that we are having. I explained this to the Wedding Planner multiple times, but she still kept trying to talk us into holding our wedding in the Hilltop Restaurant or the Carriage House. Had she been listening to what we were saying or knowledgeable about the property, she wouldn't have even suggested that we have our reception at the Carriage House. The Carriage House is small and cannot accommodate a wedding of 200 guests, plus, we wanted to have our wedding reception under the tent. There were multiple questions that we had that she said she would follow up on and she never did, she made up answers that were incorrect and she promised us that she would save the date for us. She emailed me to tell me that she had another couple coming to look at the venue for a wedding the same day as us, but she again stated that she would hold the date for us if I responded to her by the following Monday (it was a Friday). I emailed her over the weekend and she didn't even read my email, she just sent me an attachment for something that she had already sent to me. I emailed her again and she never responded. My fiancé emailed her and she ignored his emails. He finally called her and left her a voicemail and she finally responded to his email telling him that she had booked a wedding for that date. She was rude, incompetent and completely unprofessional. We had booked another stay at the resort for a month after our meeting with the Wedding Planner. My fiancé wrote a letter to the General Manager of the Resort to tell him about our experiences with the Planner. He was very nice and sent a basket of goodies to our room to be there when we checked in. We set up a meeting for the next morning to discuss everything that had taken place. When we met with Mr. Rob Robillard, he seemed very responsive and it seemed as though he truly regretted the negative experiences we had. He told us that we were not the first couple to report a problem with the Planner and that we were the second couple that week to tell him about pretty much the same exact experience that they had with her. Again, he seemed very responsive and very apologetic about our experience. He told us that he would send us a voucher for a free stay in the future. We left that meeting feeling good about our conversation with him and we felt as though we did the right thing by telling him how the Planner was potentially costing them thousands of dollars in weddings that would have been booked there that were not booked after having dealt with her. Our meeting took place on April 6th, 2013 and it is now June 18th, 2013 and we have not received anything from Steele Hill. My fiancé and I reached out to him to thank him for the meeting and to see if he had sent the voucher and he responded that to his knowledge one had been sent out a while ago and that he would look into it and get back to us ASAP. We still haven't had an email back from him after he was going to look into this. That was on May 8th. To say we are very disappointed with the entire experience is an understatement. I would not and will not recommend this resort as a wedding venue to anyone. The way this entire situation has been handled is very unprofessional. read more

This was the worst night I have ever experienced in a hotel. Horrible customer service, terrible cheap accommodations, and you can hear people in the next room talking. People partying all night like a frat house. We didn't sleep at all, complained about the noise and staff didn't believe us. They didn't apologize once and wouldn't move our room. I complained four times. We were debating just leaving in the middle of the night to drive home. I wish I could give this place zero stars. They took a beautiful piece of land and turned it into a tacky resort. What a horrible place. I'm so sad to see what corporate greed does to our pristine natural resources. If you're an ignorant low roller this place is for you. read more

I think it was more of an inconvenience going here than a weekend away. We booked a night here, with the commitment of doing a time share tour. Few things. 1. The room was spacious, but outdated and as someone potentially going to buy a timeshare, it didn't have any thing that stood out. 2. We ordered dessert (room service) to which they brought to the front desk. I called inquiring on where it was and the person at the desk said it was brought there. I would have thought that they would call and ask if this was right. I then asked the person if we'd get new ice cream as it was sitting there for 45 minutes. She said, yes. We got melted ice cream another 30 minutes later and still charged $30.00. 3. Didn't have drink menus in the tavern - you're a tavern. 4. Our tour was awful. It turned into an hour and a half almost and the tour/sales person I believe gave up at the end. We had asked about a home on the property, to see where the property lines ended and he said that we were asking too many questions. Well sir, you are trying to sell us a timeshare, we have questions about it... 5. The tour video was, I believe from 1990. I opted to give feedback that this was not something that seemed to be new and fresh or fit our style. Not that we need new, but the part we stayed and toured was very much outdated. 6. We had ordered dinner and brunch while there (food wasn't spectacular). I noticed I didn't have any charges on my card and contacted my bank. They said nothing was attempted. I called the resort to let them know and left a message for the service manager. He was a nice guy and I didn't have a problem telling him all the things we ordered, cause well we bought it, it just never was charged. He said he'd look into it and I received a text message saying that it would be charged today. Now I love the convenience of a text, but at least call and give the information. The issue was that none of their cards processed for 10 days. Yikes! Glad it was caught, but doesn't feel good from a consumer perspective. 7. The resort has good views, but I truly think that it is going downhill and not managed properly. Little things that should be in place to accommodate your guests and give a good experience just wasn't there. Outdated and I can't say anything was above and beyond, just very below the bar set by other resorts/hotels. read more

We hated our stay here! The rooms were old, not update, the furniture was old and our non-smoking room smelled like an ashtray. There were stairs everywhere! The resort was far away from everything. The pool was nice and the young people working the desk were very gracious and tried to help us with everything they could. read more

I went for the RCI weekend. Place is a bit of a dump. A gangbang went on above our room the first night!paper thin junk construction! The time share deal is a total scam! It's like a credit card you never pay off. Think about it, they're in it to make money not to give you a deal. Rip off! Don't be a sheep.the pool and slide they are so proud off is lame. North Conway is the place to go for fun retarded gimmicks not this little half ass attempt. Check out some of the excellent electrical work around the place while your at it! read more

Great place. We stayed here for weekend in April. The suite was huge for the price over 1000 square feet and had everything we needed. Full kitchen with granite counter tops, huge living area, 2 baths, and jacuzzi tub. Views from the room were awesome. The resort itself was great - 2 pools, very good restaurant, pleasant staff, and many other free amenities at the resort. We were asked to do a 20 minute time share meeting...and it wasn't "crazy" as the woman Lisa W. posted. The woman that we met with was very pleasant, informative, and at the end we told her we would consider it after we stayed one more time in the summer. End of story, then we took the gift certificate they give you at the meeting and had a great lunch at the tavern. We will definitely come back here. read more

We visit this resort as result of a promotion we received at the Providence Bruins game. All we needed to do was take a 90 min tour of the resort and we would get an android tablet and a weeks vacation at one of many resorts around the country. We arrived very late on a Thursday night, actually Friday morning since it was nearly 1:00am. Went right to bed, took the tour in the am. In my opinion the model room they showed us as part of the tour was not one of the newer units so probably not the best choice to use as a model. The hallway leading to the room had windows that were old, some with the glass sticking out of the frames. Ii think that if you are trying to sell a timeshare, you should be showing perspective buyers your best, most up to date rooms & buildings. The room we stayed in was a good sized open floor plan with a small balcony that had an awesome view of the mountains! There is only AC in the open living room and the bedroom "turns a corner" so it was pretty warm and since the bedroom was on an inside wall there were no windows to open so it got a bit stuffy. The biggest issue was that our unit was extremely noisy! You could hear everything that went on in the room above and there is a 2 inch space at the bottom of the main door so it was really loud! The amenities offered at the resort are very nice, many pools and activities to choose from and the views are spectacular. The food wasn't very good and the staff in the main restaurant was very unfriendly. Unfortunately the two times we visited it we got the same person so the problem may rest solely with her. I will say that the dessert we ordered, Salted Caramel Cake of some sort was AWESOME! We ordered lunch at the after our tour and the bar staff was very nice and down to earth. I filled out the online survey and someone called me Monday morning. After talking with her she said she was going to personally check the room and do some investigating and would get back to me by the end of the day. By Thursday morning I still had not heard back from anyone. I was finally left a message the day after I wrote my review on Trip Advisor, which I was later told the manager asked her to wait to call me until he personally looked into all of the issues I listed. I would have liked to have received a call letting me know someone was looking into things, rather then not getting the return call as earlier told. After reading the managers; Rob Robillard, response to my trip advisor review and feeling like his assessment of my review was more of an attack on my character I decided to send a message through the website addressed specifically to him. I received a call directly from Mr. Robillard & we heard each other out. Although I won't return to the property, I am satisfied with the resolution at this point! read more

Stayed in the south hotels and the rooms are modernized and the view from here is absolutely amazing. Great sunrise to wake up to. The pool and water slide was great as well. Had a king room with a two person jetted tub huge plus. The staff here very accommodating and friendly. Only downside is that there are only stairs in the south rooms and no elevator, but that's just me being lazy. read more

Very OK. Room smelled of cigarettes at check in and maintenance had to come twice to leave an air handler and it still didn't go away. No maid service, had to call and ask for clean towels and pool towels multiple times. Hard to get wait service at pool and outside pool up on hill shut down bar at 4pm and stopped serving food than reprimanded us for bringing our own. Restaurant food was very ok but service was decent. Lots of areas need an overhaul. Some recess lights were hanging out of ceiling in our unit and other items were in need of repair. They also hounded you the whole time to do the timeshare tour, calling both the room and our cell phones during and after our stay. read more

My husband and I stayed at the Steel Hill Resort last weekend to celebrate our 5 year anniversary. We stayed 2 nights in a suite that had breathtaking views of the lakes. Our suite had a living room, kitchen, bathroom and bedroom. It was spacious, clean and functional. However, the entire suite is in need of some serious renovations. The decor is extremely out of date and the furniture was very uncomfortable/hard. read more