"Do not be misled by the 'courtesy tuning' offered upon purchase. After the service, I found my piano 'losing weight'--it began to waddle front and back, and the gallery refused to return to correct the stability issue. Most concerningly, I personally witnessed their authorized tuner removing a metal hook from the cylinder/wooden rod on the right side of my Model K and replacing it with a plastic part. If you use their services, I strongly recommend having a witness present to monitor the work, or simply taking your business to another store." read more

We are pleasantly surprised to find out that Chrissy is also an amazing pianist with a kind heart, she passionately demonstrated how to create different kinds of tone colors with Steinway. The dynamic ranges are truly amazing. She also generously offered us many invaluable advice to help out our daughter in her path of piano learning. Those advice are priceless. read more

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Update. I needed a duet bench for my piano recently and Chrissy helped me a lot again. I wrote one drawback of the Steinway gallery is the price before but now I think it worth paying it in the long run. They never discount or make you write a great review for two times of free tunings just like other piano shops offer. I like their honest business. read more

Steinway Piano Gallery - first I got ebony satin, then I got high gloss. In my opinion, satin is easier to get scratch. Satin has softer and elegant look though. - Piano Stores Near Me - Los Altos, California

During the covid lockdown my wife and I decided to re-engage our piano practice once again. We played on a digital piano I had with me since post-college days. After a few months we got a card in the mail indicating that the Steinway piano gallery was open again for in person appointments only. On a whim we decided to pay a visit. My wife called to schedule an appointment with Chrissy, the manager, and it was a really straightforward process. She asked a few questions around our interest in Steinway, what models we may be considering, and for whom is the piano being purchased for. We soon realized that these are reasonable questions to better understand the buyers intent. We showed up during our appointment time and Chrissy was there to welcome us to the gallery. We had the whole gallery to ourselves. The various models of interest were already prepared and Chrissy spent sometime explaining the value and artistry of Steinway before demonstrating the instruments to us. Chrissy is quite the pianist and can make each pianos sing. We had plenty of time to explore the pianos of interest. We left feeling very satisfied as we experienced the Steinway sound. There was absolutely no pressure to buy. read more

I've been looking for the perfect Steinway model A for years, and Chrissy found it for me.

Really appreciate the manager Chrissy help our daughter choose a dream piano B211. Our daughter Fall in love with the beautiful tone! I can say Steinway is worth to everyone like piano! And also Chrissy is responsible, patient and professional！ read more

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Ive not touched a grand piano in years now. However i know greatness when i see it. As a child Steinway's were always at the top of the bar and after all these years, they still are. I had to step in to gawk at their selection while in the area for lunch. Such beautiful creatures. Alas, no time or space for a current model. Perhaps in the future! read more

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I can't believe that they don't allow to play and try the touch of piano. I didn't make an appointment and just walk into the store to see if there is any piano I potentially buy but the first question from the lady from the store is asking if anyone can play piano and what kind of piano I owned previously before say greeting. I am professional pianist and just move into the town to Bay Area. How arrogant the owner or manager of the store( Chinese lady). Then she didn't allow to try and play the piano to feel the touch. Isn't it insane not to allowed customers to try piano at piano shop?!! I never experienced this kind of rude retail store shopping. I definitely not go again that store. Not recommend to go that piano store read more

Can't find a place better than this if you are a real piano lover! You can find all different levels of the best pianos--- from upright to 9feet professional concert ones. When you listen to the amazing sound and feel the touch of a Steinway, you won't want to even look at a Yamaha anymore. I love Chrissy H. She is the best piano sales! So professional and can always try her best to give you advice to get your dream piano. I bought a K52 from her five years ago, and now I am thinking of upgrading to a model M. I am pretty sure it will be another very pleasant experience. Go find Chrissy! She won't disappoint you. I would definitely give her more than five stars if there's an option. read more

Wow, I just called to find out if the store sold Steinway parts (little rubber pads to protect the lid when you close it), and when the woman on the phone told me they didn't sell parts I asked if she could tell me where to obtain the parts. She went into a long monologue about how it depended who I bought the piano from and started to list all of the different places on a piano that used pads (clearly didn't listen to my explanation). Acceptable answers would have been to suggest I contact a local Steinway certified service person, recommend a web site, or contact Steinway New York, or even better to put me on the phone with someone who could answer my very simple question. Yecchh. read more

The manager, Chrissy Huang, was very rude. She came across as extremely arrogant and followed us around the store essentially asking us where we worked, and how much our income was. When we declined to share, she made some comment about the pianos being very expensive and went back to her desk. Add the signs everywhere stating not to touch any of the pianos and the whole experience was unpleasant. Unfortunately, she claimed to manage the SF store as well so you may need to go to a Steinway further away to avoid giving her your business. read more

UPDATE: After this review, we finally got a call back to arrange for a piano tuner to come by. Because of the delay, we even got the tuning for free. We walked in yesterday to thank them and the ladies couldn't have been friendlier. Apparently, there had been a miscommunication., Old review: We walked into this store twice now asking for a simple recommendation: a piano tuner for our Steinway. Both times she noted down our address promising to get back to us - we never heard back. If you invest this kind of money in a piano, you'd think you would get better service. Very disappointing. read more

Chrissy is a very kind and trustable manager in the Los Altos shop. When we start to look at Steinway in this shop, she gave us an overall knowledge of the difference of all models, and do the best of what she can to educate us to choose a right one. She is also a pianist, and has deep passion on music and also care about her customers. After we got our lovely one, she continuing provide her service, answering all questions and teaching us how to maintain and making the piano in good condition. She sent us a Steinway tech tuner were also very professional. We like her, and highly recommend! read more

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Great and professional service in this store! I got my piano here, and had a very good experience.

Love this place and the piano I bought. The gallery is clean, bright and elegant. I enjoyed every minuet there by trying different pianos and talking with Chrissy. She is really helpful and friendly, gave me so many useful advices and suggestions. If you wanna buy a Steinway, here is the place to go! read more

We visited this store yesterday to try pianos, as we are considering upgrading. We made an appt. (necessary during the pandemic), and the manager, Chrissy, was very accommodating. When we arrived, she was professional but very warm. We talked for a bit and learned so much from her before we even tried any of the pianos. Because the primary pianist in our family is my 9-year-old son, he was the one who tried the pianos, and I feared she might not take us very seriously as he's just a young kid, but that wasn't the case at all. She was so kind, complimentary, and encouraging. She is an accomplished pianist herself, and she also played for us. Overall, a wonderful experience! read more

We're extremely pleased with our grand piano we bought. It was reasonably priced & brought out by several men & put in our living room!! I'm delighted to have a piano to recover my classical skills & Christian hymn skills!! He also tunes our grand piano..well done Sur!! read more

I have participated in many piano competitions throughout my life, and thus, I can only recommend the best playing pianos! Steinway is the only brand I trust when I refer my students. Chrissy was extremely helpful and knowledgeable throughout the whole process. She carries a lot of experience with Steinway pianos - answering all questions without hesitation. She even demonstrated the model M Spiro and it was amazing! I am confident regarding the quality of certified pre-owned Steinways. The entire process was smooth and effortless. I highly recommend Chrissy at Steinway Los Altos and will be happy to refer my future students. read more

The lady at the desk was very impatient and rude, not at all friendly. I wasn't allowed to play any of the pianos because I would "get them dirty". If I were to buy a piano, how would I choose one without being able to play any? Very disappointed in this Steinway store. read more

For classical vocal instructors, Steinways are de rigueur for training and concerts. The piano sound is on the brilliant side, so singers need to be familiar with the power of the intrsument, and with proper technique, be able to sing with and over a Steinway. We had a great experience with Chrissy at the Steinway Piano Gallery in Los Altos when shopping for a grand piano for our studio. She was able to offer us both brand new pianos as well as relatively new pianos previously used in concert halls at colleges in the area. We recently had our first singing salon with the a new Steinway and the participants couldn't have been happier! read more

My friend got her Steinway piano model B from this store and had a very good experience. I went this store to look for my piano too. The manager, Chrissy, is very professional and very nice. I had a very good experience to shop my piano as well! read more

I went to this location with my wife on the last day of 2016. Chrissy Huang was rushing us to purchase the piano that we must pay in full; I need to pay maximum 5,000USD with Visa, and the rest with personal check for the total about 38,000 plus tax. Since I decided not to buy it on that day, her attitude has changed quickly, and raised her voice, and rushing us out of the door. She told us that she needs to go home for the new year with the family, and wasted her time for us. I was totally unhappy and upset with her service and attitude, and I'd never come back to that location again. We are planning to go to SF to buy the K-52 that we love. read more

Chrissy Huang was very professional and provided excellent service for my purchase of a Steinway M model. The entire transaction went smoothly and the piano was delivered on time. It was a wonderful experience to work with her! read more

As appears from other reviews the lady salesperson at this place could improve her service. When I walked in and started playing a piano, she had quite an attitude and asked if I'd ever played a Steinway before. Err, only the most ubiquitous piano brand at any music school or conservatory?? Lady, I've played hundreds. Then we got into an argument about different piano brands. Lol. I said one of my favorites was Steingraeber, since I played a magnificent one brought out for concerts at the Kennedy Center in DC. I give her one extra star for changing her tune at the end and being a little bit nicer, but really she could vastly improve how she treats potential customers. read more

We are shopping around the pianos and the sales at the store gave us a thorough introduction. We have a better picture of the Steinway pianos, or Steinway family pianos. They also demonstrated us the player piano, Spirio. It is amazing! Just like listen to the concert music. We are appreciated their explanation. read more

Aside from buying a piano, the manager Chrissy Huang has made the experience unforgettable. I've been to piano stores all over the world, Ms. Huang is more knowledgable than anyone I've ever met. Later I learned that she herself is also a professional pianist, and a very much sought-after piano teacher. Her students are prize winners at competitions. That explains why she has such high level professionalism! Most importantly, Ms. Huang is the most patient piano store manager I've ever encountered. I consider myself a tough customer, because I'm extremely selective about pianos. I know piano salesmen don't like pianists customers because they generally don't buy the most expensive pianos, at the same time are very picky about pianos. Ms. Huang took her time, never rushed me into anything, and let me ask questions after questions endlessly, over a very long period of time. She is such a piano enthusiast, I am so touched by her assistance, and very moved by her passion for the instrument. There are other stores selling Steinways, but this Los Altos Steinway Piano Gallery offers more than the instruments. I was educated, I was taken care of, and I am forever grateful. I'm posting this review hoping Mr. Hung understands how much she is appreciated. read more

I spent years looking for the perfect piano, but Chrissy Huang finally helped me to find it. I was walking through downtown Los Altos, past Steinway's very modern building, and saw the beautiful pianos in the window, and went inside... I eventually selected a new Steinway Model B, and could not be happier. The customer service is FANTASTIC (Chrissy came to my house to supervise the move, because I had a staircase, and help place the piano), the piano is the best, and now I am refining my repertoire to invite some friends over for a performance. Watch out, Horowitz! read more

I visited this very small showroom hoping to buy a piano. The shop was empty except for me and the two saleswomen. I found Chrissy Huang to be generally uncommunicative but she managed to be condescending and insulting nonetheless. Although it was not as convenient a location, I made the trip to the SF gallery where I purchased a new model B. It is a mystery how they can remain in business with help such as this. read more

A great store with great people. Chrissy, the manager, really knows pianos, and appreciates the instrument as a pianist herself. I brought my son there, and got a wonderful experience - playing and learning from Chrissy about different types of Steinway. After a visit, you would know what the best piano in the market would sound like when you put yourself in front of it. Recommended. read more

My new Steinway piano with SPIRIO has changed my life in ways that I could not have even imagined, I cannot say enough about Steinway of Los Altos. read more