We had such a great experience purchasing our piano from Greene Music, thanks in large part to…read moreIgnacio! He was fantastic to work with--knowledgeable, straightforward, and genuinely focused on helping us find the best option for our family rather than simply making a sale. Ignacio was incredibly patient with all of my questions, both over the phone and in person, and always made me feel welcome when I came into the store. He took the time to explain the different options and helped us feel confident in our decision. We're thrilled with our piano and really appreciate how easy and enjoyable Ignacio made the entire experience. Highly recommend working with him and the team at Greene Music!!

We had a wonderful experience purchasing our first piano from this store. We knew very little about…read morepianos going in, and our salesperson was incredibly helpful in explaining the basics of upright pianos and what to look for. He showed us several options within our budget, as well as a few above it, and gave our daughter plenty of time to play each one and really feel the differences. What we appreciated most was that he was knowledgeable and helpful without being pushy. He gave us the space to take our time and make the decision that felt right for our family. The entire process, from choosing the piano to completing the transaction and arranging delivery, was smooth and easy. We're very happy with our purchase and would definitely recommend this store to anyone looking for a piano, especially first-time buyers.

Friendly and timely service. They repaired my vintage Yamaha piano and I am very pleased with the…read moreresults.

In the market for a Yamaha U series for a housewarming gift. Wayne was excellent with his unbiased…read morerecommendations. If you are in San Diego shopping for a piano, your one & only stop is Convoy Piano.

We have now entered the realm of student music... along with (what seemed) the rest of the entire…read morelocal school district(s). Bertrand's Music already did a great job marketing last year to introduce the kids to various instruments, and to provide parents with information about how to secure rental instruments and lessons. The fliers and information were helpful to return to this location. We were fortunate to identify a couple of violins from close friends but they desperately needed restring and repair. We came in Saturday to meet Troy - who was the nicest young man to help us identify the services needed. He provided detailed information about timeline and quote and made the whole experience painless. Mind you~ this is their busiest season at the start of the school year. Even though the building was filled with families, students, crying babies, and various instrument noises.. Troy provided top notch service and executed all needs without a hitch. We submitted instruments on Saturday and received a detailed telephone call by Monday to retrieve the instruments. Even upon return, we had the high fortune of meeting with Troy again. One of his fellow associates (newer in her training) helped us at first. Troy came to the rescue to help clarify the transaction, identified a computer error in billing, and skillfully provided us with the close of transaction needed. He went above and beyond to then offer to tune the instruments using one of their tools behind the counter (and he doesn't even play violin! just knows the ear and use of equipment). The violins sounded lovely. I never met this young gentleman before, but if Troy is the standard of hiring at this type of establishment, he has secured my business and my recommendation to come back to this Bertrand's. He was kind, well informed, and efficient. I was able to have two instruments repaired, tuned and timely prepared for the this wretched band season (I have two very excited musicians and a new box of earplugs.) The prices were reasonable and the service quick. He couldn't have provided better service. Be sure to ask for Troy when you return if you need anything related to music service needs. He made the experience fantastic and we will return and recommend.

Bertrand's Music is a music store focused on "school band & orchestra sales, rentals, lessons, and…read morerepair," as stated on their website. Our middle school band teachers works with Bertrand's Music exclusively and I understand that they trust them. The store itself looks nice. They had some instruments for sale displayed, along with music books. They have rooms for lessons in the back. The parking lot is usually congested though and parking is not easy. Our experience is only with getting an instrument repair quote from them. I'm sure the lessons and rentals are just fine here, but we would not exactly recommend Bertrand's for repairs, especially if you weren't even referred to come here by your school band for an instrument that belongs to the school. They have to ship out the instrument somewhere off site to even give us a quote, and we had to wait ten business days just to hear back that the instrument was unsalvageable and not worth repairing. They were unable to provide us with any written detail of what exactly needed to be repaired and what the cost would be. I'm not sure why they do it like this, because it appears a bit unprofessional. If you're looking for someone to repair a specific instrument that you own, we don't think this is the perfect place to bring it. It would probably be best to find someone who specializes in repairing that instrument to do it on site. Repairs were just one aspect of their business and it's technically a relationship between the school band and Bertrand's, so it didn't bother us. The staff were very nice and accommodating, and we appreciated that. They provided us with a receipt that the school needed, and it was as simple as that. Thank you!

I bought a Yamaha U1 from Piano Outlet. I am extremely happy. I got a great deal on a fantastic…read morepiano. They were very accommodating. The piano I wanted was in Northern California. They shipped it to the Oceanside store to allow me to play it before I bought it. I can't say enough about this place!

This store is absolutely amazing! We searched far and wide and finally found a perfect piano for…read moreour son. The owner Yen is the most honest salesperson you'll ever meet and we will definitely buy from him again!

Olga is an amazing art teacher who brings both structure and real artistic talent into her…read moreteaching. She is disciplined and sets clear expectations, which creates a focused learning environment where students truly grow. Both of my children, Ivan and Natalia, have made so much progress under her guidance. She doesn't just teach techniques--she helps kids build confidence, creativity, and attention to detail in their work. What stands out most is that she is a true artist herself, and that passion shows in every lesson. We are very grateful for her impact and the way she inspires her students to improve and express themselves

Update in response to the owner's reply: To San Diego Music…read moreAnd Art owner/contact Max: Your response actually reinforces the reason I left this review. Your instructor, Olga, publicly criticized my child in front of other parents and children. My child is neurodivergent. At times, he may have difficulty following directions, transitioning, or completing more complex instructions. That does not give any instructor the right to shame, embarrass, or publicly criticize a child. What is especially unacceptable is that your staff was already aware of my child's needs. Instead of speaking with me privately, giving me a warning, or trying to understand what support he might need, Olga chose to criticize him in front of others. When I brought this concern to you, I expected the owner to at least investigate what happened and listen to both sides. Instead, you immediately defended your instructor and treated my child as if he were simply the problem. You did not appear interested in understanding what actually happened or in finding a constructive solution. Instead, you joined in criticizing my child. Then, rather than addressing my concern about how your instructor handled the situation, you suspended my child's classes for an entire month. Children--especially neurodivergent children--deserve to be treated with dignity and respect. If a child is struggling to follow instructions, the appropriate response is to communicate privately with the parent and work toward a solution, not publicly embarrass the child and then blame him when the parent raises concerns. Parents should know how situations like this may be handled here before deciding whether this is the right environment for their child.

Today is 01/02/25, Thursday, the day after New Year's Day. It's 11:15am that I'm writing this…read morereview. I've been waiting for 15 mins for the store to open even though the hours say they open at 11:00 am. Their voicemail is full but the recording also says 11:00 am opening. Their website says open at 11:00 am. I'm not quite sure if everything says the store should be open but they aren't open. I purposefully came here to get my guitar strung with fresh strings. I wanted to support local stores specifically. The worker came in around 11:18 am. We all have hard days. I only dinged one star because truthfully it was only one worker for the whole store he was very very apologetic... He cleaned, oiled, and strung my guitar. He took his time and carefully did everything while also having to man the whole store by himself! He apologized profusely when he had to step away to help customers. I could be upset set, but it's the beginning of the year and we're all human. $12 for full restring (all 6 strings) you pay for the cost of the strings you want put on. I chose Elixir for my acoustic electric and those run around $20-ish bucks

It took some convincing (most of last school year), but my 5th grader "decided" to play an…read moreinstrument this year--the violin! Yay! Our school provided a list of required items, based on the instrument selected. They also listed local places where parents can go to rent or buy an instrument. Disappointingly, both of the recommended places are owned by the same big company that has been absorbing local shops the last few years. So I busted out Yelp on my phone and Music Central came up as an option. I gave this shop a call and Charlie was kind enough to answer all of my questions over the phone. He left a great first impression from the different shops I reached out to that morning. I decided to take the afternoon off from work and pick up my daughter early during her minimum day so we could see Charlie while he was working--glad I did! Charlie answered more of my questions and measured my daughter for her first violin (insert proud parent tears of joy here). We discussed rental terms and Charlie answered another round of questions to help make me very comfortable signing a contract. I like how standard repairs (like string replacement) and maintenance (like tuning) are included with my rental. And I LOVE how I can "trade in" my rental for the next size up instrument (in similar condition) without breaking my contract! During our first visit we picked up a few of the required accessories listed for the violin and Charlie gave his recommendations on what is really needed to help save me some money up front. As a dad on a budget, this was much appreciated. This shop has a large collection of acoustic and electric guitars in the back. There are also lots and lots of music sheets in stock too. Much to my surprise, Music Central also has a large collection of ukuleles from different manufacturers. My eldest daughter has been interested in ukuleles for years (we have owned a few inexpensive ones to foster her exploration of this instrument) so this may be the focus a future visit. I mentioned this to Charlie and he shared that he teaches ukulele for the shop. How cool is that?! Thanks for an awesome first visit Charlie! Looking forward to a long relationship with Music Central to help my daughters make beautiful music.

I hired them to pick up a piano from a relative and move it to our house for a reasonable price…read more Ryan actually gave us a discount since they happened to be in the area from a previous move anyway which I appreciated. They moved it in with no issues whatsoever! I inquired about tuning services and he scheduled someone to come a few weeks later at a great price too!

Excellent communication, excellent price. Handled the long distance movement of a 60 year old…read moreupright Wurlitzer. Took great care in inspecting the piano before moving, carefully covering the piano before rolling it out to their trailer. Piano was delivered perfectly. Their pricing blew others out of the water. Ryan and crew are awesome. The piano is now safe and will live on with the next generation of our family. Thanks guys!

MrMiguel!!! You sir were absolutely AH'mazing in assisting our family picking-out a new Roland…read morepiano - even to the extent of assuring we got all the "perfect" add-ons, was nothing but A DREAM!! Miguel was so honest, kind, helpful, patient and most of all FUN during our spontaneous trip! That's the kind of service you only "hope" to receive in this day-in-age! THANK YOU Miguel for ALL you-do, we cannot WAIT to see you again upon pick-up of our newest funnest addition to our jammin-out family..sincerely the happiest Yuma/EastCounty Miles/Flowers family :o)

You lost a sale a week ago…read more I came in keen on getting a Roland 8s to be told that there was an open box that they were going to try to sell me at full price. Do you think I'm an idiot? Nobody pays full price for an open box item but the dude tried to convince me that the used piece of gear was totally copacetic and should be sold at full price. That ploy didn't work out very well did it now. Because I left and bought it elsewhere!

Hiroko has such an amazing voice! I was blown away when I heard her sing opera. Her voice is so…read morepowerful that it sends chills up your spine. If you're looking for an instructor, look mo further! Not only can she sing, but she has a personality that makes you gravitate towards her!

From the owner: Private Piano and Singing Lessons.read more

Brought my brand new HSS player 2 for a set up, they were not only incredibly fast (3 days with an…read moreexpedited fee) but also extremely knowledgeable. Nick explained to me everything the staff was going to do and walked me through the whole process. I believe Jeff was the one who actually worked on the setup, and he did an amazing job. Now I can't stop playing this guitar! Thanks guys!

After suffering property damage and parts loss at other shops, Repair Zone first claimed they would…read moreintake my guitars. When the time finally came around they fell through and said "we don't want any of your work". Sounds like a fake shop, most importantly when they said that over the phone they felt the need to reiterate maybe three times instead of ending the call like a normal retailer and shutting the fuck up. What a clown show. Update: Some of the other shops that Repair Zone are scared to be just like, and probably are already, have posted statements which are on Yelp (see American Music Store in Encinitas) that talk about unrelated topics like my cancer treatment and claiming meth use. This has nothing to do with their shit job(s) and continuous inconsistency. Yelp took these down and I took the liberty of posting that for the public as those are direct attacks on me. See photo evidence for the property damage and loss I suffered at that page.