I reached out to this company through Yelp for a project quote and specifically explained that I…read morehave fragrance sensitivities and needed to confirm accommodations before booking. Initially, communication was responsive. I was told what services were included and that the day I wanted was completely open. However, when I mentioned I needed to call back before confirming, I was suddenly told availability might not remain open, which felt somewhat high pressured. When I called back, I was informed I needed to sign a waiver related to my sensitivities. I completed the waiver promptly, but I never received clear follow-up confirmation to finalize the booking. I followed up later that same day and again over the next two days by phone, but received no response or update. I completely understand if a company decides they can't accommodate a request, but losing communication with a potential customer after having them complete paperwork felt unprofessional. A simple "we're unable to move forward" would have been appreciated. Their pricing was also on the higher end compared to other companies I contacted. I ultimately hired another cleaner who had excellent communication, respected my fragrance sensitivities, and did impeccable work. Sharing this so others, especially people with fragrance sensitivities or accommodation needs, know that communication may be inconsistent.

I have been using this cleaning company for years to help me with my very cluttered, messy single…read moremom apartment. The team is always so kind, helpful, accommodating and does such a thorough, beautiful job! I have not found cleaners that would make my place sparkle so well with such great attention to detail. They provided me calm and support in the chaos of a busy life. After I had to move across the country for a job, my elder mother had a fall, she had to be taken to the hospital by emergency services and was there for weeks. Being across the country and needing help I knew I could trust Shanna, Mariana and the team. But I didn't know that they would treat me like family, and give so much love and care to my moms place while she was away. I didn't know what they would find but I knew the apartment was in bad shape. Shanna and Mariana did such an excellent job, communicating the situation, working through the logistics and giving such care with every detail so her place would feel like home again, I really don't have words to describe how grateful I am to them when I felt so helpless and emotional. It was beyond knowing I could trust them, it was truly like have the support of family. Thank you all so much! I wish there was more I could do to show my gratitude.

We've only had one deep cleaning so far but we're looking forward to regular monthly cleanings…read more Glenda is responsive over text and the cleaners were friendly, professional, and efficient. The most impressive thing of all is that they managed to clean our kitchen hood. We rent and when we moved in six years ago it was already dripping grease, it was so gunked up (like, it was literally coming out of the light and fan switches). We hired cleaners when we first moved in but they looked at the hood and said it couldn't be done, so ever since we never bothered to clean it or look into getting it cleaned. I didn't mention the hood to the Magic Hands cleaners and assumed they would also skip it like the previous cleaners, so my jaw hit the floor when they showed it to me after they had finished the house. All the grease was gone! We don't have grease dripping down onto the counters anymore! I'm so embarrassed we've been living like this for the last six years! So a huge thanks to Magic Hands for showing us we don't have to live in filth

Pros: great communication, good service reasonable price…read more I've had the chance to work with Glenda and her team for 3 appointments now. Each time, they have come on time and have done a great job cleaning my apartment. I found pricing to be straightforward and reasonable. They have also made sure to have at least two staff cleaning the apartment so that my 1100 sq apt is usually done in less than two hours. Would definitely recommend them as a good option for house cleaning in the Berkeley area.

I didn't realize this is a matching service when I contacted them. I think their business model is…read moreto hire customer service reps from abroad then match you with local small businesses. This is a problem, because: 1. Each time I emailed, a different person answered. Probably 20 emails over 1 week were arranged before I could get a quote and schedule cleaning. Because emails would usually arrive late at night or around 2-4AM, I guessed the emailers were located outside of the US. 2. Phone calls are not effective. Email info could easily have been conveyed in a 5-minute phone call, but when I called, the representative didn't know anything about scheduling. 3. A third-party cleaner comes to your house. This means there isn't consistency in quality. The cleaners complained that there was too much work and that it would take a 2-person team 4 hours to do the work (clean 1.5 bathrooms, put about less than 10 dishes in the dishwasher). One worker did dishes only during this time (at $40/hr, that's about $4/dish). The other cleaned the bathrooms. And of course they finished in less than 1 hour. 4. Communication with the third-party cleaner was poor. After all the time I spent emailing about what would be included, none of the details they asked about were conveyed. This was part of the time I paid for, because 1 worker called their supervisor to try to get out of doing the work.

Another great cleaning get with a different maidly team . Just look at those carpets - I hated to…read morewalk on them as the striping was so perfect. Thanks again maidly and I'll see you next week for another move out cleaning

My family has relied on the Spectacular Housekeeping team for over four years now and they…read moreconsistently deliver high-value. I also recently used their window cleaning service and it was super helpful. Highly recommended.

They were able to work with 24hr notice- but missed some key dirty spots during a move-out and…read moredidn't mention they left in such a manner, especially considering how long they took. Communication could have also been better.

My new place hadn't been cleaned by the last residents and I needed the flat cleaning asap. I…read moretexted these guys in the evening and they were over the next afternoon. Not just on time but earlier than expected too. The work! Wow! It's like a brand new apartment. I walked in the door and it seemed like the whole place was literally sparkling. I'm a clean and tidy neat-freak and my new home is cleaner than I ever could have managed myself. Amazing! I guarantee that you'll be making a great decision if you go with Ana Alvarenga's Cleaning. Brilliant.

We hired Ana to clean our three story townhouse and she did an amazing job. My husband called me to…read moretell me that I would not believe how clean our house was, and he was correct! Ana was very easy to communicate with and was on time. There are so many nice touches around our house, and we're already looking forward to having them come back. Thank you Ana!

Lorrany and her team always do an amazing job on my house. They are good with my cats and working…read morearound them/making sure they stay inside. Lorrany is a very good communicator and makes everything really easy for me. I recommend her and her team.

They accommodate to our schedule request. Marta did a great job of cleaning my house.read more

Casa Azul did an amazing job on 2 apartments for us! Flexibility, attention to detail and fair…read morepricing. They took all the stress away by taking care of the cleanup from a tenant that must have stopped cleaning a year ago (lived there 20+ years) The other apartment tenants just were destroying the place in just 4 months! 10 stars!

I hired Casa Azul for a move-out cleaning and they were fantastic. They charged a flat rate (no…read moresurprise fees), were super communicative over text and phone, and made the whole process really easy. The person they sent did a great job. A quick walkthrough near the end was part of the service, which I really appreciated. I pointed out a few small spots my property manager had specifically mentioned -- like dusting doorway frames -- and they handled it right away. I got my entire deposit back. It was such a relief to be able to offload that part of moving and know it was handled so well. Highly recommend if you want a reliable, professional, and friendly cleaning service. Make sure to have cash (or Venmo) on hand to tip your cleaner!

Had a deep clean yesterday by House Cleaning SF and I could not be happier with the result. Great…read moreservice, and attention to detail, leave everything sparkling clean. This has been the best experience I've had with a cleaning service. Highly recommended!

I contacted this company for a deep cleaning quote for my bedroom and was initially given a quote…read more Afterward, I mentioned that I had already hired another cleaning company first but was unhappy because several areas were still left dirty, which is why I was looking for a better service. Once I disclosed that another company had already cleaned the room, I was told they do not like taking jobs previously cleaned by other companies and that I should ask the original cleaners to come back instead. The response honestly felt dismissive, and almost as if they no longer wanted the job because I had not chosen their company first. What confused me most is that the room still clearly needed cleaning regardless. It also left me wondering whether they would have accepted the job normally if I had simply never mentioned that another cleaner had already been there. I understand businesses can choose what work they take on, but the interaction felt unprofessional and disappointing after already discussing pricing and the scope of the cleaning.

I had a standard cleaning done with baseboards added…read more The cleaning itself was 4 stars. There were a couple areas left untouched (entryway table and above the fridge) and a broken candlestick. I understand mistakes happen, but it was not reported, just propped up to hide that it was broken. I reported the issue and a service rep got back to me and ending up giving me a small refund of $40. Despite these issues, I was still planning to give them another try. Fast forwards several weeks, I received a text message about a promo and decided to move forward with booking, with a willingness to commit to several cleanings with this company. I was told that I had been scheduled and confirmed, only for 10 min later to receive another message stating "After reviewing availability and internal guidelines, we're not able to move forward with this promotion." I asked if this was because of my feedback from my initial appointment and received no response. I then decided to try calling and it was at the time I realized that I was blocked. I find this very weird and unprofessional, and thusly would not recommend their services.

I'm so grateful that I found Berry Clean. Truly a professional business from top to bottom. Pricing…read morevery reasonable for the quality of work. If a job is worth doing right, it's worth doing well. Thank you, Berry Clean!!

I can't say enough for Lotus. They go deep, and though some of the cheerful cleaners speak little…read moreEnglish, the front office is helpful in passing along specific things you want hem to do. This was amazing: I've had a food chopper and the unit was riddled with ugly black spots that I could not get out, so I asked one of the cleaners if she could maybe do something with it. She said yes, and totally restored it so that all the spots were gone and it looks like new. A++ I have tried others, but Lotus stands above them all.

I hired Lotus to deep clean my apartment for move-in after it had sat vacant for a while, and they…read moredid an incredible job! They were so thorough and very communicative, and when the team required extra time to finish a particularly touch section they made sure to get approval before continuing and did a great job on that difficult part. I recommend them for any deep cleaning job you might need, and I'll keep hiring them for monthly cleanings and any other services that might come up.