If I could give this place negative stars, I would. I had an…read moreaccident on Christmas night that resulted on 2 intruded and broken front teeth (root broken but only one had chipped on the end) and a slightly chipped side tooth, I could not get immediate treatment from a dentist (as it was a holiday) so I scheduled a visit for the next morning, since urgency is crucial in these situations in order to be able to move the teeth back in place and needs to be done as soon as possible. I came in for an appointment with Dr. Sanjay the very next morning, spent about 40 minutes at the front desk trying to get the hospital documentation necessary for them to see me since it was a trauma situation, I finally got the documentation I needed, but Dr. Sanjay said he would only see me the next morning (they were closing in about an hour), completely aware of the urgency of the situation and acting like he was annoyed by the "inconvenience" of me being there and expecting to be seen (when I had made an appointment). I get that no one likes to work on holidays, but I also didn't like having to be there on a holiday. I come in the next day and not only my face has gotten very swollen, but I am in physical pain and emotional distress from the trauma. Dr. Sanjay finally sees me and he might just be the worst dentist I have ever seen, I cried the whole time I was sat on that chair, not from sadness but from ACTUAL PHYSICAL PAIN. Not only did he apply the local anestesia multiple times by pretty much just stabbing my gums over and over, but he would proceed to work on my teeth even when I would tell him it was hurting me, completely disregarding my pain (and I mean pain, not discomfort). He pulls my intruded teeth with one of his hands holding my face back and the other holding my teeth, that was after I had told him the anestesia had not yet numbed my mouth, it was one of the most painful moments I have ever been through. Not satisfied with his damn near torture approach, he proceeded to tell me I was "too emotional" because I was crying and said it was because my face was swollen that it was hurting, not because of him. He starts the treatment and another guy makes a temporary crown for both of my front teeth (since Dr. Sanjay filed them both down, even the one that had only snapped in the top of the root but had no other cracks/chips and looked ENTIRE on both x-rays and hospital exams) and sends me home with my teeth STILL INTRUDED, a chipped tooth with absolutely no repair and a front teeth temporary crown that did not fit into my bite, so it was constantly hitting my lower teeth causing me pain and making it impossible for my top teeth to HEAL once it kept getting hit and pushed out by the lower ones. They schedule me for 3 weeks after that day to get my root canal and permanent crowns. They expected me to have tooth pain, a chipped tooth and a misplaced crown for 3 weeks before doing anything else, aside from also not even fixing my teeth position (like, excuse me???????). I was going to be charged over $10k for that (lol) The very next day I found another place and got seen, they did my root canal the day after, were able to place my teeth correctly back into place and I didn't have to cry from the pain once (my face still being swollen and more bruised now than before), the doctor only had to apply the anestesia once because he actually knew what he was doing and they sent me home with a new temporary crown that actually fit my bite and did not cause me any discomfort and, more importantly, pain. I already have my permanent ones and I couldn't be more glad that I chose not to continue my treatment in this place. Hot take is I would rather knock my teeth out all over again then ever coming back to this place and seeing this AWFUL doctor.

It took 7 and a half weeks for these guys to finish a root canal. The pricing that was mailed to me…read morewas completely different than what they quoted me while seated in the dentists chair. They cancelled appointments on 3 occasions, and then got into an argument with me, telling me I was the one cancelling. This whole place is lame. I need to see a specialist now, as the tooth they just did the root canal on is in constant pain. Oh, then they had to audacity to send me a letter stating "they no longer have faith in our relationship" and for me to find another dentist. This place would be better suited selling used cars.

The Best Dentist!! I love it here, everyone is so kind- their team is dynamic & their work is top…read moretier!! You will get the best dental care. They take really good care of you & your teeth. Good parking, lots of natural light & windows & the gorgeous, sparkling clean aesthetic of their office space is a plus too!

I'm so happy! I got an appointment with Dr John BEFORE Christmas! The front desk staff really work…read morehard to find an opening for you....even though I'm willing to wait to get into the BEST DENTIST in Chico!!!

When I moved from the Bay Area to Chico, I was just looking for a solid, reliable dentist since I…read morehadn't been in years. I found Willow Creek Dentistry and decided to give them a try. I've been going there since 2020 and they've always taken care of me, even during emergencies. They recently helped my wife too and were able to squeeze her in quickly for an extraction. All the ladies at the front desk have been nothing but caring and understanding, which really makes a difference. Hey!!!, ignore the bad reviews stuff happens. From my experience, they've been professional, kind, and dependable.

The quality of care I have received at Willow Creek Dentistry is outstanding. Every single staff…read moremember is knowledgeable, helpful, and just lovely. A big THANK YOU to everyone at Willow Creek for being so amazing!

Every member of this dental team are exceptionally skilled and pleasant. Dr. Wilson sets a high…read morestandard for himself and models that same relationship for his employees as they greet and treat their patients with care. If you have not already done so, schedule an appointment and I think you will be pleased with your experience. Chuck B

Dr. Dow is very unprofessional. My husband has lost three crowns with a low quality cement she…read moreused. I had lost my front tooth cause she filed it down too low. Her bedside banner is very poor. I recommend you do not see her. We only saw her because our prior dentist she took over Dr. Lyon's office do not go see her very bad!

Doctor Singh has been a pleasure to work with; very patient and great "bedside manner", which is…read moreseldom the case in a doctor's office these days. Mayra up front, with whom I've spoken most often, has been very patient with all of my nervous questions, and I appreciate that very much. Thank you very much everybody!

I've had bad experiences at dental offices before, so I was honestly really nervous and scared to…read moreeven sit in the chair. But this visit was completely different. Nicole was so kind, patient, and reassuring from the moment I walked in, and Dr. Singh took the time to make me feel comfortable and explain everything without making me feel rushed or judged. They both made the experience so much easier than I expected.

As usual, prompt and excellent personal service! Best dental office ever and Dr. Thomas is the…read moreultimate professional! Highly recommend this practice!

Dr Thomas installed my new implant molar yesterday. As always, efficient and courteous service…read moreaccomplished in a timely manner. I have eaten three meals since that procedure. Eating has been so comfortable that I have not even had a thought about having the new tooth. Amazing!

First time Senior patient with infected and loose molar. Dr. Johnson displayed and explained…read moreX-Ray. Gave me choice to do extraction now or later. Extraction done skillfully and painlessly. Dental Aide helpful and competent with x-ray and preparation. Office staff friendly and welcoming. Office pleasant, attractive and comfortable with good parking. I would trust this dentist with any member of my family including children and grandchildren. If you are not in the neighborhood, it is w orth driving some distance get this quality medical care.

I would never go anywhere else. Every member of the staff is there to make you feel COMFORTABLE! I…read morecame in with a bad past of dental hygiene and fear of the dentist. From day 1, not only are the face of the office (Katie and Blake) there to make your experience a personal and fearless one... The assistants and hygienists Jen (the wonderful person that cleans my teeth, I want no other doing that now!) made me feel as though "I" am the only one that mattered that day. As for Dr. Johnson... I really don't have a word to describe him. I have more words than I could type! He was the most sincere, comforting, knowledgeable, caring, and upfront about everything he examined and his plans to help me! Even though my situation was pretty extreme, I knew what was going to happen long before it happened. Nothing was done that wasn't discussed. There were no over or upcharges. I highly recommend Dr. Johnson and his awesome staff to make sure you leave happy! And with a beautiful smile! J.D.P.

Excellent doctors, nurses and ancillary staff. I was at the East Ave location most of the time…read more They worked hard and are very dedicated to what they do. It is painfully obvious that the organization as a whole is not concerned with the upkeep of the East Ave building. It is clean but without the amenities that some of the newer clinics have. For instance the air conditioner works only sporadically, and the ADA doors are not compliant when they work. However, the care I received there far out weighs the disappointments of the building and lack or parking. While the medical and dental departments work well, the care received by the Dentists was less than stellar. I did not experience care from the behavioral health unit, but I always heard good feedback about their care.

I love NVIH! Every time I go am I am quickly checked in. I love the staff! I started at the new…read moreclinic by Meriam Park but my provider moved so I got transferred to East Ave . I was so bummed because I got really attached to Selina but she told me I would be well taken care of at East Ave . She wasn't wrong! Connie at East Ave always makes me feel welcomed and Nakita Green is amazing !!!! I am so blessed that she is my provider ! She listens , comes in prepared and really knows what she's talking about ! Everyone at each establishment is amazing !!!!

IF YOU ARE A PATIENT AT YELLOWSTONE DENTISTRY I HIGHLY RECOMMEND THAT YOU SEEK CARE SOMEWHERE ELSE…read moreAND IF YOU ARE CONSIDERING BECOMING A NEW PAITENT WITH THIS DENTAL OFFICE, DON'T! I have had 6 month cleanings and checks up regularly with another office and had NEVER had any sort of dental problems, no pain, and no cavities. At my first dental visit in December 2024 they told me that I had a cavity. I was in complete shock but went ahead and had them fill it. It was tooth #18. This will be important later. I returned for a 6 month cleaning in June and then my most recent appointment December 29, 2025. At this appointment Dr. Lim looked at my x-rays and told me I had 3 cavities. He never once sat down and looked in my mouth or pointed out which teeth had cavities. I left in disbelief but later called to schedule the appointment to have the cavities filled and requested an oral sedative to take prior to my visit. It's simply an anxiety medication. I also had to pay my co-pay prior to my visit. Upon arrival to this appointment, I started questioning which teeth needed fillings and explaining to the gal who brought me to the chair that none of this was explained to me at my prior visit. She pointed out that #30, #14, and #18 needed fillings. Weird that #18 needed a filling, right? After about 10 minutes the gal and the dentist would no longer answer my questions, due to the fact that I "was on a sedative" and would not speak to my husband either. Let's face it, people take anxiety medications regularly all the time and can function and understand just fine. At this point the dentist decided that my appointment should be rescheduled and made it seem as if I was the one who was confused. Not in the slightest but thankful that this decision was made. I returned home and called another dental office to get a second opinion. I purposely did not tell this dentist what I was previously told, so that I could get a fair opinion. This dentist looked at my x-rays provided by Yellowstone and also looked in my mouth and poked every tooth. He confirmed that I had no cavities and that I had great oral hygiene. I called Yellowstone after leaving my second opinion appointment and requested a refund of my co-payment. I was told that they would call me back but of course they didn't. I've several more times but no one answers the phone. Still wondering if the "cavity" I had on my first visit in 2024 with Yellowstone was actually a cavity.

My first and only appointment here for my son. This office up sales everything. The doctor did not…read morelisten to any concerns and during the appointment was non stop talking with his assistant. My son left with an estimate close $10,000. We received a second opinion and he only needed about $2500 worth. And we were told most things listed he were not needed. The doctor spent most of the visit discussing football and his daughter.

I've been going to Dr. Surh's office for maybe about 2 - 3 years now and he's helped me address all…read moremy dental issues, including squeezing me in for some emergency problems I had. I've NEVER had any any issue with anything or anyone at the office - all the staff is very kind and knowledgeable. Surh is former Navy, which I have a soft spot for as I have military family. In his waiting room, he has a photo of the ship he was assigned to, which I thought was a nice touch. He is obviously proud of his time in the military, which I appreciate greatly. The office is VERY clean, well kept, and there is water, coffee, tea, and other refreshments available in the wait room. Theres also a 2 TVs and a playstation, presumably for kids who might have to wait while parents or siblings are being seen. During the procedures, your room has 2 TVs mounted for distractions, including one overhead with subtitles always on (Lol, small details) for some additional distraction - normally tuned to HGTV, but the staff is always attentive and willing to change the channel if you prefer. Overall, I cannot recommend Dr. Surh enough. I've sent anyone who needs dental work to him and they all say the same - excellent service. Now the only downside: I have is that this man is the only DDS on site, so to see him, you may have to wait to see him. I promise you though, its worth the wait.

Made an appointment, left a message to reschedule, they call me back during work for me to…read morereconfirm I need to reschedule. I call back a week later to reschedule and they give me a hoop to jump through and say I need to visit a doctor first or get x rays sent over from a dentist I am established with. This was after ignoring my call all day. I chose to go elsewhere instead of deal with their behavior further. Seeing a dentist tomorrow that isn't upset about rescheduling.