We found out that VCA works for a corporate company and they are charging people outrageous…read moreamounts. We like Anna the vet but we could not go there anymore with their outrageous charges. We had to leave and go elsewhere. Miss Heather their financial person was the rudest person ever when my little chihuahua was about on her deathbed with lime disease, we didn't have the money and she said in so many words oh well. I said so I guess I just let my dog die and she said yup. Very inconsiderate bit$h. We are very happy that we left and love our new vets.

Our experience at this clinic was not just disappointing--it was deeply concerning. We brought in…read moreour rescue dog, Novie, who is a loving, sensitive dog that gets a bit nervous around new people. During the visit, she barked briefly when I walked into the room--she wasn't being aggressive, just scared and trying to stay close to someone she trusts. Instead of helping us work through that in a compassionate or informed way, the staff took her into the back without our permission. We weren't asked or even told what would happen. We later found out they restrained her without us there, and when we asked why, we were told it was because they believed she would "act less tough" if we weren't around to "back her up." That's not how fear works. She wasn't being dominant or defiant--she was scared, and they made it worse by removing her from the one person she trusts. Without discussing it with us, they also filled a prescription for Trazodone, a strong sedative and anti-anxiety medication. Then, they recommended putting her on Gabapentin too--essentially setting up a full sedation protocol before her next visit. This was never a conversation. It was presented as if it was just the next step--no consent, no alternatives, no behavioral support options. They also pushed a full obedience training program before she should be brought back--again, making it clear they weren't interested in working with her as she is, only in changing or drugging her into submission. To make matters worse, they offer an in-house monthly insurance plan, and the way they push repeat visits, medications, and training strongly suggests a financial motive. It feels like they're creating problems to upsell services and drive patients toward their membership program. We left feeling heartbroken for our dog and betrayed by people we trusted to care for her. We will never return. If you care about trauma-informed care, consent, and actual compassion for your pet, please think twice before bringing them here. Your dog deserves to be treated like family--not a checklist for upsells and prescriptions.

These doctors and staff are wonderful. They are loving, caring, and do all in their power to help…read moreout the pets and the parents.

Dr Schneski is a very caring vet. she answers a lot of my concerns through emails and a normal…read morevisit is very reasonably priced. My 13 yr old dog, Bobby, had 13 teeth removed for $534 !!!! I know people in Mass that paid $1200 for one tooth! She knows my dog very well and makes carefully thought out decisions. The office staff is wonderful too.

We used to go here for our family vet care, but moved away for a while. Now, as an adult, I was…read moreseeking care for my old kitty who needs a Doppler BP reading -- we spoke with reception, both my husband and I, and she was very nice, warm and welcoming. Went through the application process - had all records forwarded, which involves other vets taking time and resources to forward records...only to be told we were NOT a fit for their office. I take my kitty for regular BP readings and regular blood work -- perhaps they didn't think it would be enough money for them, or that he would die soon and they would lose a patient. I wrote them to say I had another kitty in case they didn't think it would be enough money for them. Ugh - thanks for nothing.

I have no doubt that they'll do a wonderful job with Novi. They did amazing with her cat named Miss…read moreKitty for many years. Sadly, she passed away from cancer, but the staff was very sweet and kind towards her.

These clowns tried to charge me over $700 for an ear infection. I was able to get him care…read moreelsewhere for $150. They then sent me a letter refusing service to me and any of my animals in the future. These people clearly care so much about animals lol shame. Again, not sure how they sleep comfortably at night.

My wife and I were on vacation for the long Labor Day weekend in VT. We brought our 15 yo dog…read moreCharlie. He had been gradually slowing down and had a strange episode overnight. He was in poor shape but we kept him happy and comfortable sitting outside on the back porch overlooking a river. We had to make the tough decision to put him down. All of the staff (Kim, Meghan and Dr Tim) were absolutely phenomenal. They were so helpful, supportive and caring in one of the most difficult moments of our lives. Thank you so much to everyone there (and the woman I spoke to in the waiting room who was SO sweet). Your jobs are NOT easy but we wanted to let you know HOW appreciative we are for you. THANKS.

This was our first experience at Sterling Animal Clinic and they are fantastic. I had my dog…read moreneutered there last week and needed to follow up as he's been uncomfortable and swollen. I called in the morning and were able to see him that afternoon. I was about 2 min away when I got a flat tire and wasn't sure when they closed. I called to find out and they offered to come pick him up while I waited for AAA so the vet could see hI'm before he left (how amazing is that!!!). They came to get him and told me if I was still here by the time they closed they would bring him back to me! I was able to get there before they closed and they gave me 5 more days of medicine and some extra medication to calm and they said it is all FREE of charge and so was the follow up! I was astonished and very grateful! I made sure to add a donation to the jar and let them know how grateful and thankful I was. I 100% recommend going there and support their efforts.

I agree with many of the other reviews in regard to the manager being very rude. This is made…read moreevident if you scroll through the poor reviews and read her response. I wanted to love this place as my partner and I had heard good reviews. We called prior to coming in and the person on the phone was unsure of what dogs were at the shelter currently (as many of the dogs online were actively being adopted) and couldn't answer many of our questions. Upon arriving to the shelter we felt as though the staff was super friendly, (except for the manager) but still did not know much about the dogs, even getting the names wrong of the dogs we were looking at. When we decided to move forward with adopting the paperwork took upwards of an hour and a half while I waited in the car with our other dog whom had to come meet our future new family member (which we informed them would be an issue over the phone since she is also a rescue and has separation anxiety.) The overall way this shelter is run appears rather unorganized, although we are thrilled to have a new member of our family, I do hope the manager/business owner takes some time to reflect, as well as accountability on the image they're putting out there of themselves instead of just attacking people in the comments for their negative reviews.

I have been taking my Springer Spaniel to see Dr. Canneli for I believe over a year now. He loves…read moreher and greets her with affection every time we walk in. She is knowledgeable and professional with a warm welcoming presence.

You'll never want a different vet after visiting Dr. Cianelli…read more My dog wouldn't be here if it wasn't for her. I cannot express enough gratitude for the incredible care my dog has received from Dr. Cianelli. When we'd first brought him in, he was in the worst condition of his life. Overnight, all of the muscles in his head and body had deteriorated. His weight had gone from 120 lbs. to only 60 lbs. in no time at all. He couldn't drink any water, and in turn was very dehydrated and in need of weekly IV infusions. Countless visits and thousands in vet bills with our regular vet later, they suggested we put him down or not return. Watching him teeter on death with no support was one of my worst nightmares come true. We were left with more questions than answers, with nowhere to turn and no one willing to help him. That's when I was recommended to Dr. Cianelli through a friend who's pet was a patient of her's. She gave Dr. C 5 stars and beyond, and made her sound nothing short of excellent. I booked an appointment, hoping for a miracle but at least looking to give him the best quality of life for whatever time he had left. Our first visit was the most compassionate, comforting, and fear-free vet experience we've ever been to. Dr. Cianelli and her office exude warmth and safety, putting my dog and myself at ease; it feels like visiting an old friend. We discussed my dog further in person after previously filling out a diligent form online. She was asking questions no vet had ever asked before; no vet had ever cared. It further made me realize that I'd come to the most thorough and caring vet I've ever met. We agreed to try an acupuncture session for him and some time on the PEMF mat as we discussed his history, health, and course of action further. She doesn't leave you in the dark with her plans -- she walks you through her ideas and helps you to understand them, as she works out a better future for your dog. By the end of the appointment, Dr. C made strategic decisions based on her research, knowledge, and experience, and found the right medicine and diet for my dog. In less than a week after the first visit, my dog's health, appearance, and temperament did a complete 180. By the next day, my dog, who could hardly walk up or down the stairs and had so little life in his eyes, was now running up and down the stairs and prancing through the yard! He ran with his whole heart and soul on his walk and was showing everyone his biggest smile. I never thought I'd get to see my best friend healthy again, yet here he was! His spirit is revitalized and that spark has returned to his eyes. It was like he had been given a second chance at life. He was excited and full of life again, just as I've always known him. He is no longer in need of any IV infusions as he started drinking once again, and he is no longer anemic after the weeks-long struggle. His coat had dulled and lessened considerably when his health declined, and now it's back to its full, thick, fluffy, healthy self. My boy, who despises the car, even jumps in excitedly every time he realizes he's going to see her! Dr. Cianelli is the woman for you and your pet. When everyone else had given up on my sick and beautiful boy, Dr. Cianelli shone through. Thanks to Dr. Cianelli's expertise and dedication, our dog is not only alive but thriving. He's back to jumping up on the couch and bed -- something we thought he would never do again. When I think of all the things I'm grateful for, I count Dr. Cianelli twice. Her knowledge is endless, her light is so bright, and most importantly: she cares. As a patient, you aren't just a job to her; when your animal is in need of help, she puts her whole mind, body, and soul into finding the support you need. I truly believe that without her intervention, we would have had to say goodbye far too soon. Thank you, Dr. Cianelli!!! :-)

We recently moved back to this office after many years with another vet. We had our first…read moreappointing last week and had an excellent experience. The front desk personnel were friendly and knowledgeable. The vets assistant and the vet were also very friendly and very knowledgeable. Very impressed after our first visit.

I've been a loyal client of this clinic for many years, and I was really hoping that the change in…read moreownership would maintain the same level of care that I had come to expect. While most of the staff has been wonderful, I had a very disappointing experience with Dr. Bobadilla when I brought my sick chihuahua in for a visit. Unfortunately, Dr. Bobadilla's bedside manner is lacking. I felt dismissed and hopeless during my visit. Other than a few "I'm so sorry" statements there was a lack of empathy and communication when it came to explaining my pet's condition and treatment options. It left me feeling uneasy and very angry about the care being provided. I took her to another provider the same day. This veterinarian was able to help me stabilize her with at home care, subcutaneous fluids that I am administering daily and even recommended a dietary change. None of this was addressed with Dr. Bobadilla. Dr. Bobadilla recommended euthanasia and even asked if I wanted to do it then and there. The audacity! I understand that everyone has a different approach, but it was a stark contrast to the kindness, professionalism and old school approach I experienced with Dr. Chapman over the years with my four dogs. On a positive note, the rest of the clinic staff are always friendly, attentive, and professional. Due to this incident I have decided to move my pets elsewhere. I hope Dr. Bobadilla works on improving communication and compassion when interacting with pet owners.

Stellar from A to Z. The staff is so incredible. I went through a difficult time with my cat and…read morethey supported my cat and me through it. Dr. Treat is the animal whisperer. My cat who actually trusts me very much still struggles when I am handling her at times. Watch Dr. Treat...animals melt and feel safe in his presence. Humans also :)

we have been bringing our bulldogs here for 5 plus years…read more always receive excellent care staff is professional compassionate and caring

They helped us big time with my cat that i adopted that didn't know he would need to be seen by…read morespecialist that he getting done now and thankful for the help and then i know I did all I can.

My Yelp profile is under my son - Post is from Trisha O Hudson, MA - I can't say enough great…read morethings about my experience here during a very difficult time. The entire staff from check-in to nurses and the doctor (ughh forgot his name) were so warm and attentive. I brough my cat Alex in knowing he would likely need to go to heaven given how he was presenting. The staff couldn't have been more empathetic and kind during such a difficult decision and throughout the entire process. My heart is broken but Alex had an amazing life and sending him to cat heaven today could not have been done more gracefully and with the utmost care. I was given a private room to spend some time and say goodbye and then a back entrance to leave quietly so I didn't have to walk all the way back through to the front in tears. All of the staff here are amazing and clearly care not just for the pets they treat but for their owners as well. I HIGHLY recommend VEG for all your pets who need care. Will absolutely use them again for all my pet needs!