***FRAUD ALERT*** I was shown an apartment and baited for over a week. Everything seemed professional until they asked me for a money order "security deposit" that was non-refundable after three CALENDER days while they "processed the application". In the application agreement I had to sign that I understood that they would make a "good faith" effort to complete the APPLICATION within three BUISNESS days, but didnt specify when I would be offered the lease. They didnt present any paperwork to protect the "deposit" and wouldn't offer me the lease in exchange for 1st month rent and security deposit offered as a money order all at once. Dont sign anything without getting it reviewed and DO NOT GIVE SECURITY DEPOSIT without LEASE! read more

Probably the most unprofessional management company I've ever come across. They posted an ad for one of their properties in Lafayette on Craigslist. I sent an email, then called and left a message for 'Kathy'. No email response, and about 2-3 days later I received a voicemail that Kathy had gotten to my voicemail. Wow, such prompt response. So I call back and finally get in touch with her. We agree to meet that night at 6pm at the property. I ask her if I should call her to confirm, she says no, she'll definitely be there from 6:00pm to 6:15pm. I leave work early, get there at 5:55pm. No one's there. I waited till 6:05, called her office. No one picks up of course. So I leave a message. I leave at 6:15pm. It's the next day and no phone calls back, nothing. These clowns are completely unprofessional. If you're a landlord, think twice about the using them. I'll be sure to avoid them like the plague. read more

Been meaning to write this one for a while. We have been living in benicia now for about a year. I am very pleased with our manager Mellisa who always listens and takes care of business. She takes care of us as tenants and we are so lucky to have her. Also, we appreciate our maintenance who always responds quickly and does a great job fixing any minor/major issues. Thank you Mellisa and Randy. You guys are awesome. read more

THIS COMPANY IS UNBELIEVABLE. 2 years after I move out of the home I rented for 3 years with them, I get a call from a collection agency about 1,300.00 bill. I heard nothing from spm for 2 years. The house was left spotless. Please folks try to rent somewhere else. read more

I attempted to do business with this property management company but at the last minute was left without a place to live. The only explanation they could give me was that they decided to upgrade the rental and charge more money for it. The option was to either wait for it to be ready and pay the increase in rent or I was out of luck. All of this happened with just a few weeks to go to move in after all the contracts were signed. I wasn't given any recourse and they offered no options that were reasonable for a person with a budget. The customer service and communication was lacking and I wouldn't recommend renting through this company, you may just find that you're without a place to live and no time to find a new place. read more

They suck. I stayed at Summerwood Apts in Antioch. Loved my place, although nothing was ever fixed it was still a nice place. But the actual SPM company will try to take every dollar they can from you when you move out. Outlandish painting and carpet repair fees and very unprofessional when you call them out on their BS. Currently taking them to small claims court because they are requesting a ridiculous amount of money from me. read more

I've had an excellent experience with SPM, and I'm surprised to see a number of negative reviews. I'm assuming people usually review this type of business only when they are unhappy with something, which is the case with many service related businesses. There's a few things I look for in an apartment management co - responsiveness (plumbing issues, ect), professionalism and the move-in/move-out report (aka security deposit). All of these marks were hit well beyond my expectations. Whenever I needed something fixed, they were right on it, with no hassle on my part. And, everyone I worked with at SPM was friendly and just had a really great attitude; in particular the office manager Susanne, who is extremely knowledgeable and helpful.I also really liked my apartment manager, Alex. From day one, he made me feel comfortable and welcome. Anyway, be weary of the negative reviews because I've leased a number of apartments and this company was by far the best to work with. That's all folks! read more

If I could give a 0 stars I would we lived in our property for 10 yrs no problems until this woman Sicily started managing the property.. she never repaired anything, raised our rent $500, lied about everything.. we had a leaking roof for a whole year then she falsified documents stating we had unauthorized people living in our shed to force us to move out.. We moved out because we where so stressed out over this lady's constant harassment.. we had to leave our home of 10 years, our kids had to relocate schools.. This woman is HORRIBLE! She knows nothing about customer service she is just out to get you for as much money as she can!! Stay away from this company and Sicily! read more

As an owner of five single-family properties, I have to steer you away from SPM. I was thinking they were more geared toward big properties with many units and commercial properties and had trouble focusing on our small holdings, but I see they don't have a handle on any aspect of their business. I wanted a local office and personal service, didn't happen. I went away for the year, during which our manager Susanne ditched, the renter of our home trashed our home and skipped out on rent. We had no idea about these issues until 2 months later. It is painful to come home and see your house trashed, so imagine when the maintenance man asked me if I would like to see pictures! Lies, delay, transfer of responsibility and misinformation is all you will get from this company. I've read the reviews and saw a few comments saying: "Unfortunately the very few of thousands of happy customers have had a bad experience and decided to Yelp it." My counter to that nonsensical argument is this: I give credit where credit is due by thanking someone in person, writing them a card and/or giving lovely thank you gifts. If they say, please tell Yelp or Trip Advisor or Whomever, I gladly do that for them. I often forget most service/product issues with which I am dissatisfied. When I am grossly affronted and dissatisfied, I want to let everyone know. read more

Compared to what most people have been writing here I have had no problems with SPM and am not getting any money for writing this review. My apartment manager is Alex and he has been great and every time we have had any problems he has fixed it the same day or has gotten a contractor to come in and get it done in a timely manner. When I first found out about the opening I contacted SPM and they got me the number to call and we were approved and started moving in that same week. No problems so far. Great experiences. read more

Wow, this company treats my family and I with such respect and grace, I have not been under a property management company that takes the time and actually listens to your problems and finds solutions like Stephens Property Management does. I am thrilled! Thnx SPM! read more

I've been renting here for 6 years or so. No complaints as SPM has been pretty responsive. I had a great experience today with their electrician (Javier). We've had issues with our front porch lights for a while now, and he was finally able to figure out why they were behaving so erratically! Part of the problem was a few of the lights had photo cell sensors which automatically turned off the light. Thank you Javier and Steve for fixing this once and for all :) read more

SPM Properties has a great Accounting Department. They are friendly, professional and know what they are doing. Their records are always accurate. It is such a blessing that to deal with people who know their stuff. I don't have to worry about mistakes and extra charges etc. My checks get deposited in a timely manner and my statements are delivered on time every month. They return my calls and emails within few hours. I am happy customer! read more

While in search of a property management company to start working with my wife and I a friend recommended Michael at Stephens Property Mangement. I talked with him over the phone about some questions and templates I wanted to go over with him, he was attentive and super helpful. I have a meeting to see him this week to go over more planning, glad I made the right choice! Thank you Michael for being awesome and helpful! read more

SPM is timely and efficient when responding to my inquiries and questions about the property. Never had an issue before and Michael Brown was very helpful and kind with getting me settled. read more

We have lived in a complex managed by Stevens Property Management for a little over two years. They have always responded quickly to any requests and treated us with the utmost respect. Their staff (from maintenance to execute) are friendly and helpful. Andrew Camera has been our go to person from day one. We can't thank him enough for all his help. read more

My wife and I moved into one of their properties and had a sudden change in our work-life situation which necessitated a move. Sicily and Kathy were very understanding and helpful, and worked with us through the transition. As for the complaints I am seeing, know this is a property management company, this is not on-site management that you would get with a large complex. Adjust your expectations as such and realize you can't have it all. read more

Avoid renting threw this company at all cost. I had the most unreal horrible experience with this company. They are incredibly unorganized and come up with the stupidest excuses for their short fallings. What I had to go threw to get my deposit back was unacceptable. I have written a letter of complaint to the department of real estate. This company should have their licensed pulled. read more

Worst company ever! The staff who answer phones have attitudes and say things will get taken care of fixed etc. doesn't happen unless u call a few times a day to annoy them to get it done. Creepy guys to come fix things in apartment in Lafayette. The Asian landlord guy at 939 hough in Lafayette is a perv. When I moved out he told me he had a dream about me and I always smell good etc. creep!!!! Run down place read more

Shady, Shady, Shady! ****OFFERS TENANTS A LARGER SECURITY DEPOSIT ON MOVE-OUT IF THEY WRITE A POSITIVE YELP REVIEW!!! This has been offered to 2 friends of mine!! (Suzanne was nice and that was about it!) Ignored maintenance requests all but 1 time! Unable to fix simple issues such as a backed up drain or a toilet that needed a new handle Health Dept shut down pool and hasnt been reopened in 3 years Laundry room is disgusting and only 1 dryer works washing machines often not operable bc no one came to unload the quarters run-down building no walk-throughs offered at move-in black mold in bathrooms and in 1 bedroom took 1 year before they put our names on the lease!-correspondence used to come addressed to prior tenants from 2 leases ago!! Avoid this management company if you can! read more

I'm not one to go out of my way to write a negative review, but I've had two horrible experiences with SPM Properties. They are incredibly unprofessional, very unresponsive when it comes to communicating with their customers/tenants, and for any college students/young adults who might try and rent from them, they'll treat them like children. In my second SPM owned apartment, I was accused of partying late into the night and threatened with eviction because the president, Paul, got a complaint and didn't bother to verify whether or not it was actually my apartment. Furthermore, it has been a month since I moved out and I have yet to receive my deposit. I could go on and on about the inappropriate and unprofessional ways I've been spoken to and treated by SPM, but I think there is enough consensus here that I need not continue. read more

Vial, dishonest, disingenuous, inconsiderate, incompetent and belligerent, this company is the worst company I have ever had to deal with. Their people are phony polite and incompetent at best; destructive at worst creating a toxic atmosphere void of community or cooperation. Clearly without professionalism they make things up as they go along and declare their fantasies 'company policy'. Their workers from in home to landscaping leave a trail of dirt and debris and haven't the faintest notion of sophistication or quality. Basic repairs are accomplished at the lowest level and anything requiring any more skill is assaulted by their people with results that clearly indicate the qualities of an amateur. They fall all over themselves trying to make people believe they are doing good for you but in reality, their shear incompetence dictates that they will make people miserable and they do. They bring criticism upon themselves but do not handle criticism well, in fact, responding with offensive criticism of their own and with contempt. I have never seen a people based business with such a disregard for people. Corporate to the point of robotics. Dumb to point of destructive. Belligerent to the point of boisterous. read more

I AGREE WITH EVERY BAD REVIEW WRITTEN AND ANYONE WHO WRITES A GOOD ONE IS PAID TO DO IT!!!!!!!! Read on if you want the truth! We just got out of out a second year of leasing from SPM! We own a house in the foothills and had to move down over a year ago for work in the Bay Area. We ended up leasing our house in the hills thru another rip off company called HPM! Ha! The new bottom feeders of the real estate world are popping up all over the USA! It is the best investment a person with money can make as it all profit except for the poor house owner and renter! From the very beginning it is true what Ben Franklin said: "Desperation never made a good bargain"! We needed a house and it was a nice neighberhood. We should have known better when we found out it had stayed empty for four months but once again - we needed a house ASAP! When we saw the house the owners' son lived in the backyard in the converted garage. He had the driveway and entry to the backyard thru the gate. He seemed nice enough and it was only him plus he promised to fix anything that went wrong and said we could paint it inside any way we liked as he was half owner! Ha! From the time we moved in promises were made by SPM and the owner to fix lites, fans, locks, and the list goes on! In time we found they did nothing and we had to do it ourselves. Also, we couldn't take it off the rent. The work was done by us and paid by us as we lived there and wanted it right! We also painted as we liked as permitted by the owner's son. Well, the next month someone walked into our house while we were gone with an ol key and we changed the locks. next the house was egged, the truck broken into and a laptop stolen. Next the sons' glrlfriend moved in and they had a baby! The dogs came with her and crapped everyday in front of the patio door and they never cleaned it up but let it stay. Our grandchildren would step in all over the yard until one day we filled the bag with it and placed in front of their door.. After that it was cleaned once in awhile. Before we moved in the mail box was supposed to ours only and the son would get a PO Box! Never done! We had to deliver the mail to them. Next the utilities were shared but we never knew what %! It was turning into a living hell and no matter what we said to SPM they blew us off! We repaced light fixtures and fixed them, replaced water faucets, etc. etc. and no one ever said thanks! We fixed the back door and put a lock on it-no one said thanks but we lived there and wanted it safe and nice. Our renters decided to move so we had to move back into our house in the hills. We had just signed a second lease so asked them to get out of it two months before we moved. We painted almost the entrie house, cleaned from top to bottom, showed it to a bunch of people for two months and couldn't shake the ?'s about the tenants in the backyard. When we finally moved they rented it to the last folks we showed it to and they moved in a week after we moved out! We got a bill from SPM saying they didn't like the color we painted the house, or the fact we didn't replace all light bulbs before moving the list went on and on! They took every penny of our deposit plus wanted us to pay them another $800 for breaking the lease. We didn't have a lawyer at the time so just sucked it up and moved back to our messed up property in the hills to clean up after our tenants so we could move in! In closing we never want to rent again and feel sorry for the folks who can't own as everyone has to go thru a PM now it seems and the gov't. refuses to monitor these theives! What ever happened to GOV'T. WATCHDOG GROUPS monitoring abuse of the poor folks who dont' have legal defense! Our only thot is SPM or any company like them will reap what they sow! Ying & Yang baby! What goes around will come around for SPM and everyone involved with that rip off company will know why!!!!!!!!!!! read more

After posting the first review, I was contacted by a prior SPM employee who gave me the idea of contacting some of the head guys over at SPM. I did, and only then was my concerns finally addressed, and April actually responded to me. They did a great job at first addressing the concerns, however it was shortly thereafter, that my concerns slowly became white noise to them. I've asked for a check on some mold that has developed in our room and instead they have just wiped it off with a Clorox bleach cloth and stated that that's enough to take care of it. My wife is concerned that this mold is hazardous, but SPM assured us that it was simple because of ventilation. I've never experienced mold like this no matter where I've lived... this is very concerning! The building is so old, and instead of fixing walls, floors, sound proofing, and the ceiling, they are changing the doors, windows, and will be painting soon. The place will definitely LOOK nicer than it really is. They are all concerned about the outside looks rather than the real issues. Come knock down our wall and replace it with California standard earthquake material please. This place is squeaky, and noisy. I can hear people walking up and down the stairs from across the apartment in our bathroom... insane! If you want to spend the money, live somewhere else. And make sure SPM isn't the managing company... good luck! read more

Unfortunately, it's usually the unhappy people that take the time to review something. Well, I had such a great experience with this property management company that I'm going to take the time to let the World of Yelp know. In 10 years of renting, this is the seventh property management company I have used. They are by far the best in my experience. Not only did they accommodate me checking out the apartment after hours (thanks Drew!), they expedited all my paperwork, so I could move in and get away from the bad situation I was leaving. Additionally, the on-site property manager (Melissa you're the best!) pointed out a repair that I didn't think they would take care of - a rusty medicine cabinet, and at best I though they would just polish it out. The maintenance guy gave me a new medicine cabinet instead! Then I put in a request for a repair, and it was acknowledged that day (Tuesday) and will be taken care of tomorrow. The response time is phenomenal! I have had landlords that have told me to take care of pest problems myself, refused to fix broken WOODEN stairs, and went so far as to not pay for garbage pickup for weeks at a time. SPM is a relief to someone who had lost her faith in property management companies. I must also give special recognition to Drew and Melissa for their hard work and effort. read more

I believe most people only take the time to write a review that is negative. They hardly ever take the time to write a review that is positive and much deserved. Me included.I have never written a negative one yet, but I owe 3 or 4 companies a good review that they very much deserve. Always to busy, no time, will do it tomorrow, etc., etc.. Tonight I will write my first one to the deserving company that is over due.That company is Stephens Property Management. I'm the property owner, not the tenant in this review. I started using SPM over 8 years ago from a referral. I have to say I'm unfamiliar with the company the negative reviews are complaining about. I am familiar with the company the positive reviews are about. I know a business will have some negative reviews. You can't make everyone happy and things happen. But you can usually tell if the review is legit or they are just going way overboard and writing to be hurtful, mean and mostly exaggerated or untrue. I try to only associate with the best businesses and as soon as you walk through SPM's office door, you get the feeling this is a well run, professional, successful business.And that is what you get. Plus they are really nice people. I'm a hands on owner and involved with most of the personal at SPM and they are all people I want to do business with and have handle my properties. If you are a hands on or absentee owner, you owe it to yourself to at least touch base with SPM before choosing or switching your property management company. Ask them for my number if you would like to talk with me directly. I would be more than happy to answer your questions. read more

We were lucky enough to walk away from a deal before these folks got any money. At bottom, the rep with whom we dealt was most agreeable on the telephone but refused to confirm verbal promises in writing. Even the application process is inflexible and requires prospective tenants to furnish an fee without a written promise to take the unit off market pending the application. After reading the reviews here it is quite clear we dodged a bullet. read more

I live in one of their properties in Concord. I really like the place. Pool is clean and tenants are pleasant and nice. Every time I need anything fixed, they're on time and super nice. I really like my apartment. read more

We rented an apartment from this company 2015-2017 in Concord(Courtyard Terrace on Detroit Ave.) It was our first our first place by ourselves and it looked cute and seemed like a quiet complex! Little did we know it was infested with roaches! Smelled like mold in the closets and storage areas! And not even a couple months after moving in there was a severe leak coming through our ceiling that flooded almost the whole apartment! Lots of electronics and clothing damaged! This happened 3-4 different occasions! Every time there was a problem with clogs, or roaches management said we should to take care of it ourselves first! WTF?? By the way I think the mold made me permanently sick! I complained numerous times about the mold in the closet all they said was scrub with Vinegar! This small complex is hazardous and not safe at all! Please condemn this place!!!!!!! read more

I wanted to write a review because I thought it was a bit unfair to see all of these negative reviews on here! Their staff is super friendly, and has proven to be much more reasonable than a lot of the other property managers or property management companies I've dealt with in other complexes. Plus, the one time I did have a problem with my unit, they made themselves available to help out and acted as fast as I could reasonably expect. Don't get me wrong, they're a property management company and you have to temper your expectations a little bit. It's not going to be Gary Danko style service, but it is definitely as good as you can get from a management company! I would have no problems leasing from them again, and doing so with confidence. read more

They are just fine. Replaced broken parts over the past 5 years in a timely manner, incl. fridge, dishwasher, light switches, ac repairs. A big thanks to manager Suzanne who has a super customer service attitude!! read more

Such a friendly company. We have been fortunate to work with SPM for a long time. Someone is always available and the upkeep of the property is to notch read more

Stephens Property Management was very timely and efficient. Michael Brown was very helpful and kind.

My experience has been great so far. Their was some problems with lease paper work but they where resolved right away. My apartment is great and everything was clear they where helpful when I called to check in on my status and my approval was quick! I recommend! read more

I rented an apartment downtown from SPM Properties and everyone on their team was easy to work with and always willing to help. They were quick to reply with any questions/concerns and were professional every step of the way. They helped me find a great place for a great price and I really loved renting from them! Overall a great property management company with a can-do, will-do attitude. read more

This review is long over due because life got in the way, but as I have now had some time to reflect on our time under Stephens Property Management I can say with certainty that they deserve more than one and a half stars. I really think that all the negative reviews on here are angry people that in the moment of not getting their situation solved lashed out at SPM. Correct me if I am wrong here, but my understanding is that most of the decisions made in repairs or any thing regarding the properties that they manage are of the owners first and foremost. So the anger should be aimed at the actual owner and not SPM. We rented a house that was managed by SPM for close to 8 years. In that time SPM was professional, and met all of our needs when we needed them. The maintenance guys were always on time, and I never had to wait long for them to show up. They always did what they could under the guidelines of the owner. I have a lot of examples but then this review would get quite lengthy. I want to give a shout out to a few people at SPM for going above and beyond on several occasions! April Drummond,and Andrew Camera. These two individuals are tops, and just good people! April helped us through some difficult mediations with our current landlord and many, many other things. I miss April! Andrew came through for us once when we had no heat in the house, and once he took over the management of the house, he solved the situation within the day! Kathy Paul, is wonderful too. She is the leasing manager. On the maintenance team, there are so many that were in an out of the house, and all of them were courteous and on time. A big shout out to Steve McMullen, because he always showed up with a smile on his face and did a top notch job every time he came to the house, you know you are in good hands when he is on the job. Are they perfect? No, we did have one person that managed the property for a short time that was not great, but she no longer works there. They could also due with checking on their utility accounts a bit more closely, as several months went by before were were charged for our utilities and they stacked up to a tidy sum. I could have been angry with this and jumped on here and given them a negative review, but that would undo all the good things that SPM did for us. I would recommend them and feel confident that you will get issues resolved, and that they would do their best under the guidelines of the owner to make your tenancy run smoothly. read more

Stephens Property Management employs the best staff! Extremely timely and efficient on work orders and other inquiries. Michael Brown is the best!!! read more

My husband, and I lived in an apartment at Stone Ridge off Willow Pass for 4 years. Ron Jacobs was our property manager, and he was just wonderful. He was so caring, and worked so hard every day to make things the best for all of the tenants. If there was ever anything that needed to be fixed he was right on it, and if there was any problems in the complex he would always answer our calls/texts no matter the time of day or night. Any one who moves into Stone Ridge apartments will be so lucky to have him around! read more

My business rents a retail space from SPM properties. We have been their tenant for over 15 years. Their procedures were little outdated and communication was inconsistent in the past. Fortunately, they made lots of changes in their personnel and procedures in last few years that resulted in tremendous improvement in their communication, customer service and service quality. I really appreciate the service I get from their accounting team. My statements are accurate and always provided on time. They always treat me with respect and professional courtesy. I hope we do business together many years to come. read more

Working with SPM has been one of the greatest decisions that I have made with my investment property. They were able to quickly turn over tenants and put the most qualified people in my units. It has been a great experience dealing with a company that understands your expectations and follows through consistently. If you want a property management company that offers great communication, an in-house maintenance crew (that keeps maintenance costs at reasonable prices), and a level of professionalism that is unparrelled, choose SPM. read more