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    Steve Chapman Motor Sales

    1.0 (1 review)
    Open 8:30 am - 6:00 pm

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    9 years ago

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    Such a GREAT experience here and would recommend this CarMax to everyone! I did most of the…read morepaperwork online so it did make it easier when I got there. We were early to our appointment but Leo helped us as soon as we came in, he had multiple customers at the moment but was putting the effort to help everyone as much as he could! They were short staffed so it did take a little longer than it probably would've but everyone there was apologetic about the wait time and you could tell they were doing what they could! I'm so happy with my experience and will recommend this location to everyone now!

    I really wanted to give this place five stars but I could not. Their online approval and…read moreapplication process is great, except what happens once you're done. When you are done, you start getting communication from five different people to complete your process. Every single person tells you, you are done...and youre not. Every single new phone call comes with a new application process or paperwork that is not done. The last person finally told me I was ready to go.And they had an express appointment for me to pick up my car. When I was six minutes away, I get a phone call to complete the process... Needless to say I was very upset. I finally get there and have to fill out a lot of the paperwork I already filled out because, for some reason, it was not filled out. After all was said and done, despite the promise of an express process, they now had to go get the car and clean it because it was not ready to go. The car was great and I have not had issues with it and the price was good... But if only they could work on the service.

    Universal Toyota

    Universal Toyota

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    (377 reviews)

    27 May 2026 I purchased a Camry 2026 XLE a couple weeks…read moreago. However, I decided to purchase the vehicle a couple months ago but my particular car was not available in the area. If it had not been for Mr. Otiz it would not have happened. My first gentleman I spoke with was Mr. Jose Otero, the general manger of the sales department. Over the next several weeks he looked for the vehicle in the Houston regional office where initial factory distribution arrives. He found a car in another city and had Israel pick it up the day I came in and had it processed it and available the next day. During the process Israel Salvador, a senior salesman, helped finalize the purchase, and since he has been my go to man working with Mr. Otero. Also Israel has spent time explaining the operation of the new features of the car and installing a couple promised add ons. I want to reiterate how Jose much went out of his way to find my vehicle and then give me both a fair trade in for my 2020 Camry and a good price that was acceptable to me. If you want a car at Universal, seek out Israel and if necessary will work with Jose to make it happen. The final and usually most painful part of buying a car is finishing the sale in the back office. Jose de la Cruz completed the paperwork with ease. A true professional in his job.

    The sales person James called me up at 6:01pm stating that he could get me 30 possibly 35 for my…read morecar that was just serviced by the dealership. We have been thinking about getting a new car so I entertained the idea of it. James was supposed to text me his number so I could text him when we were on our way. He never followed up, I arrived at 7:24pm and had to search for him by calling the store and sadly Michael was doing amazing talking to us. James stated they didn't even have a comparable car to the one he called about getting an estimate. He said they sold it at 2pm. Mind you he called at 6. So he takes the car for the estimate and it's 29 basic car fax stuff. He wasted my time, my husbands time, it was such a bad experience that I had to call the store to be removed from their call list. I went inside to search for someone to be removed from their list and it makes me question this entire dealership. 2 stars because Michael made this experience somewhat beneficial.

    World Car Hyundai North

    World Car Hyundai North

    1.9
    (124 reviews)

    First the good - Joe is a great salesman. Very responsive and knew his inventory. He is the…read morereason this isn't a one star review. Then the bad. USAA members - they do not want your business. They are very slow and, according to their finance guy Ray, "don't like doing business with them." How World Car lives in San Antonio and has employees like Ray confuses me. Ray was rude to USAA financing on the phone (watched that live) and personally rude to me. If the GM has not gotten involved, I would have left. Their paperwork processes are horrible. We had the deal done - and I waited in the dealership for 4 hours. I wish I could have taken a nap. The car had a flat tire. No biggie, they offered to replace it. But no one replaces one tire and they wouldn't replace two. So, I offered to buy the second since it is unsafe to have one mismatched tire. They couldn't make that happen - so I have to go find a replacement tire on my own. You always want to feel good about purchasing a new car. Joe can hook you up with that feeling but every other part of this dealership will leave you wishing you had gone somewhere else.

    This was, unfortunately, the worst car-buying experience I have ever had. While Robert Silvia, the…read moresalesperson who assisted me, was pleasant, professional, and easy to work with, the overall experience was overshadowed by the dealership's management. The primary issue was the level of customer service I received from the General Manager, Ramsey. Throughout the process, I found his communication to be dismissive, unprofessional, and lacking the respect customers deserve. Buying a vehicle is a significant decision, and I expected a much higher level of professionalism. The experience left me disappointed and unwilling to return or recommend this dealership to others. In hindsight, I regret not staying with Ancira and consider this a valuable lesson learned.

    Steve Chapman Motor Sales - car_dealers - Updated July 2026

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