Great crew. Great work…read more Gorgeous floors. Very happy with the attention to detail and the cleanliness of the work while in progress. Highly recommend.

These guys did an awesome job on my floor. The quality of their work is top notch. They work quick,…read morecleaned up, were super punctual, scheduling and payment were easy. And they're super nice guys. Couldn't be happier, and highly recommend them.

Five days before our due date, we discovered a leak in our bathroom and suddenly needed flooring…read morefor a very last-minute renovation. Needless to say, we were stressed! We went into The Floor Store, and Matthew was incredibly kind and helpful. He walked us through our options, and made sure it could be delivered in time. He was so easy to work with, thorough, and really helped us feel taken care of during a stressful and rushed situation. When I came back two days later to pick everything up, John and the team were just as kind and helpful, even loading everything into our car for us. We're so grateful for the wonderful customer service and would absolutely recommend The Floor Store - not just for the great products, but for the genuinely caring people who work there!

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

Gave an estimate, recommendation to lower the invoice…read more Still looking at start date. Arrived on time, discuss several options and would recommend this service.

Our job required patching our original hardwood floors from 1984. We also wanted to refinish the…read morefloors with a lighter natural finish. Brad worked with us to pick the finish and did an amazing job. The floor is beautiful and the patched areas match so perfectly there's no way to tell it's been patched. Brad suggested we extend the refinishing to the kitchen area but we were planning to replace the hardwood there with tile. We should have listened to Brad. We loved how the floors turned out so much that we called him back to do the kitchen. In addition to the high quality workmanship, Brad is professional, very responsive, flexible and a really friendly guy. I highly recommend Rich Hardwood Floors.

Wow. Fast quick and super work. Best carpet steam cleaners…read morewe have ever used. The technician was very proficient and cleaned up perfectly. Even heavy staining was removed.

We had someone come out with carpet samples and to measure for a quote…read more -The quote provided indicated that the square footage was much higher than the other two companies we ended up getting quotes from and since the charge is per square foot it added a ton to the total. -I noticed that the quote included the cost to take out carpet in all rooms but there were two rooms that had no carpet to be taken out. -We asked for help picking a carpet to install and it turns out the one recommended does not meet any of our needs and would have been a big problem. -Then he said the carpet would be ordered and could be installed the next week since we were in a rush. 5 days later he hadn't ordered the carpet and we started shopping other companies. -The quote said that if we are talking to any companies let them know since they would beat or match reasonable competitive quotes but once I mentioned we were shopping around the guy stopped responding and I'm glad he did so we didn't get stuck overpaying for a carpet that isn't right for us

Steve and his team were professional, respectful, and did beautiful work in my home. They replaced…read morethe carpet on my stairway with hardwood, and it looks fantastic. Every detail was carefully attended to, and the team treated my home with great care throughout the project. And they started and finished the job on schedule! Steve is also an excellent communicator. He kept me updated at every stage, so I always knew what was happening and what to expect next. I highly recommend Steve's Hardwood Floors!

Our refinished floors came out perfectly Steve explained everything well and gave us plenty of…read moretime to make up our minds on the samples he put on the floor. .

I loved working with Robert and his team. Robert went out of his way to help me pick out flooring…read morein my price range. We're selling the house and needed to replace carpets. We put in vinyl flooring in the living room, hallway & bath with carpets in the bedrooms. They knew we were in a hurry so they put flooring down as it came in. I'm not on their city, I'm 30 minutes away. They must have been to the house over a dozen times. As soon as a new piece of the project came in, they were there. Robert was easy to reach and great to communicate with. His team very friendly and it all looks amazing. They also came in under budget.

Walked off the job. Left my house with dust on the brand new eco-painted non-toxic walls. Had to…read morerepaint most areas of house and spend months vacuuming. Will be filing a claim against this company. They refused to cleanup their mess, instead threatening me for complaining.

Mark and Noah are amazing! They listened to our concerns and observations. Technician Noah is…read moreextremely detail-oriented. He updated us at each decision point to verify we're on the same page. The bathroom grout in the shower and floor look brand new--not 30 years old. Also as the hazy marble countertop we just accepted as the best it can be--is now actually shiny. I highly recommend this company.

Two dedicated, hard-working employees of Sir Grout did a fine job in our kitchen re-grouting the…read morebeautiful Italian Ceramic tiles using, not standard sand grout as a firm with that moniker did the year before, but durable, long-lasting epoxy w/Tarragon color seal to match our priceless tiles. They even replaced a few broken tiles & while a tad spendy,as they say in France, you get what you pay for (plus ca change, ca change). Thanks Noah & Ulises.

We chose Redeemed Flooring because of their reputation and Rudy's explanations throughout the…read moreplanning process. We had MSI Trecento XL Carrara Avell flooring installed throughout our home, and the finished flooring is absolutely beautiful. It has transformed our home, the new baseboards look great, and we are very happy with the overall result. The installation did take considerably longer than expected due to scheduling delays, the extensive floor preparation that was needed, and later an unexpected shortage of flooring material. The amount of dust generated during the work also made it necessary for us to stay in a hotel for 11 nights. What I especially appreciated was how Rudy handled the difficulties. He remained professional, listened to our concerns, apologized for the problems we experienced, and worked with us on compensation that covered much of our hotel expense. That willingness to listen and work toward a fair resolution made a big difference to us. Our advice to anyone planning a large flooring project would be to discuss scheduling, crew availability, dust containment, and material planning in detail beforehand. Renovations can have unexpected complications, but ultimately what matters is both the quality of the finished work and how a company responds when problems arise. We love our new floors and are very happy with how beautiful our home looks now.

Very high quality work. They went the extra mile on our flooring project. The materials we wanted…read morewere only available out of state and they procured them and completed our project on time