1. Steven Lopez, DDS

    1. Steven Lopez, DDS

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    San Antonio, TX

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    Services - Steven Lopez, DDS

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    5 years ago

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    Brident Dental & Orthodontics

    Brident Dental & Orthodontics

    1.5(35 reviews)
    1.2 miTerrell Heights

    Few hiccups. Communication between local branch and 800 number/ call center was not on point. Was…read moreasked to call back with insurance info, tried calling local office, and didn't know that my call was forwarded to call ctr. Relayed information to a different call ctr rep, but for some reason it didn't make it to the local branch. Received call from original call ctr rep the day before to confirm my 0900 appt time thinking everything was kosher. Got to the branch for my appt, check in, and find that my insurance info was missing. Anyway, stuff had to get done, receptionist said it would take approx. 40-45 min to get the insurance info, 0900 turned into 1000, 1000 turned into 1100, by that time I'm getting hungry and ready for lunch, but remembered that you're not suppose to eat or drink after the fluoride treatment. I get that this is my first time to this branch, paperwork is needed, insurance, yada, yada, yada...but as seamless as it "was" to set the appt, I was hoping for a smooth visit. First impressions? Facility, lobby and office are nice and clean. Bummer I couldn't get in at my appointed time. Hurry up fluoride treatment, I'm starving!

    I had an appointment scheduled at Brident Dental on Austin Highway. Unfortunately, the dentist…read morebecame ill, and the office decided to close for the day without notifying patients who had appointments. I arrived 10 minutes before my scheduled appointment only to find the office closed. I then attempted to call the office for an explanation, but there was no answer. To address the issue, I submitted a formal complaint. However, my experience with the corporate office reflected the same poor level of customer service. Despite my efforts to communicate my concerns, no one returned my call or followed up on my complaint. The lack of communication, accountability, and consideration for patients' time was both frustrating and disappointing.

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    Brident Dental & Orthodontics
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    Oakwell Dental Care

    Oakwell Dental Care

    4.4(21 reviews)
    0.3 mi

    If you are a senior citizen or elderly and need dentures or dental implants, DO NOT GO HERE. You…read moreneed to go a real prosthodontist. I accompanied my senior mother here and listened to the breakdown of what she owed and then witnessed her still being charged more once we got to the payment area. Additionally, my senior citizen mother could not eat because of her dental emergency and they still couldn't see for a week. At my mother's last appointment with Oakwell, she was so disappointed in her implant falling out that she almost cried. Her dentist gave her a referral for an actual prothodonist. He knew he wasn't qualified to help her--but only after her spending thousands of dollars at Oakwell over the years. And today, after my mother no longer has any teeth, we got charged $50 for her canceling her last dental cleaning at Oakwell under the 48 hour grace period. My mother has been their patient for years and they won't waive the $50 fee EVEN THOUGH SHE DOESN'T HAVE ANY TEETH FOR THEM TO CLEAN. Should she show up so they can fraudulently charge her dental insurance? Ridiculous.

    I saw Dr. Olivia Nillissen to have an abscessed tooth extracted and get a bone graft. She was…read morephenomenal. It was a difficult procedure and she was extremely skilled and competent. Everything went very smoothly and remarkably I had very, very little pain during my recovery. She even called me personally the next day to check on me and make sure everything was okay. I would highly recommend her to anyone looking for a great dentist.

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    Oakwell Dental Care
    Oakwell Dental Care
    Oakwell Dental Care

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    Steven Lopez, DDS - generaldentistry - Updated September 2026

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