I selected Asian Auto Repair based on strong Yelp reviews, but my experience was disappointing…read more Scheduling Issues: I called two weeks ago to schedule an appointment and was told to bring my car in on 2/4. When I called on 2/4 to confirm, they rescheduled me to 2/11. Strange, but I went along with it. The Service: When I arrived on 2/11, I explained that my struts were recently replaced but the car had been making a rattling noise. They quoted $90 for a diagnostic inspection. Within 10 minutes, they called me over to show me a loose bolt (pictured). The mechanic tightened it in about 5 minutes. Then they charged me $200--apparently $90 for the diagnostic plus $110 to tighten a single bolt. Upsell Attempt: They also recommended replacing my struts for $1,500 ($1,300 with their "discount"). This doesn't make sense since I just had them replaced, which is why I brought the car in for the rattling in the first place. Bottom Line: $200 to tighten one bolt in 5 minutes feels excessive. I'll be getting a second opinion on the strut recommendation. I'm disappointed because I specifically chose this shop based on positive reviews, but my experience didn't match the reputation. Hope you don't have the same experience.

I brought my Nissan Murano in for an estimate to repair a severe Power Steering Fluid leak. Alvin's…read moreAuto Center had given me a quote of over $3000 to replace the Rack and Pinion Steering system, however due to issues I had with my last service there, I chose to take my car elsewhere. Fred took a look at my car and within 5 minutes he isolated the leak as being from a high pressure hose and not the Rack and Pinion system! So glad I brought my car here to be repaired and not back to Alvin's!

I had a check engine light pop up on my car before a big roadtrip, so I brought it in and Moe found…read morethat my EVAP was working perfectly fine, even looked new. I brought my car in to run the light diagnostic and see what needed to be changed, but Moe concluded that the engine light just wasn't turned off. Within a day I got my car back, and he didn't charge me! Quick service, honest business, and quality service.

An extra star due to good communication and response time. brought in my car due to stalling,…read moreprovided all the repair steps it already had with new replacement parts and sensors. Timed 45mins they took for diagnostic. Upon car pickup, technician says bad engine, can't be fixed, better to buy a car. I asked what tests and steps did you do for the results? He said there's smoke from the oil cap. Was hopefully for a diagnostic sheet of what steps were taken, tests performed, but the only comment on the form was "bad engine", felt like no attention to details nor the effort in providing good service

Really good solid work real honest and trustworthy would really recommend to anyone who needs work…read moremechanical or muffler upgrade

Highly recommend! Jun is very courteous, honest, and knowledgeable when it comes to auto repairs…read more He replaced the water pump, belts, and restored the frontside headlights to my vehicle. Keep up the good work!!

Tony is awesome - He was able to fit us into his schedule last minute! Originally scheduled an…read moreappointment with him the previous week but wasnot able to make it. He did a B service for my Mercedes, price was reasonable. Looking to continue coming here and will be recommending all my friends and family to Tony!

Paid $900, supplied my own part, told him not to guess. He guessed. Misfire still active…read more Brought my 2015 VW GTI in for a confirmed cylinder 2 misfire (P0302). I had already done my own diagnostics before drop-off -- swapped the coil pack and spark plug to other cylinders, misfire stayed on cylinder 2, ruling both out. He quoted $600 over the phone using his own parts, which I agreed to. When I showed up, he pulled a bait-and-switch: he would only honor the $600 price if I supplied my own part. I had an OEM Bosch fuel injector at home but hadn't brought it because the original agreement was that he would supply parts. He knew this and still changed the terms at drop-off, forcing me to go home, retrieve my own part, and return -- just to hold him to a price he had already quoted. I told him directly: I do not want this injector thrown in if it isn't confirmed as the cause. I want the misfire fixed. He acknowledged this. He then told me it was 90% likely the coil or plug -- the exact two components I had already tested and eliminated. He installed my injector anyway without confirming it was the fault. It didn't fix the misfire. The quote continued to change. $600 on the phone became $650 in person. He then added carbon cleaning and quoted $900 total. Later he texted $1,000. I had to remind him of his own quote -- he agreed and admitted he didn't remember what he said. I wrote "Cyl 2 misfire" on the work order as the service requested and signed it. He called at 2:25pm saying the car was fixed. I paid $900 and drove home with the engine stumbling worse than before. Scanned the car at home -- P0302 still active and confirmed. A new fault code also appeared that was not present before drop-off. I returned to the shop in good faith and gave them the opportunity to make it right before taking any further action. They refused. $900 paid. My own part used. Bait-and-switch on parts and price. Explicit instructions ignored. Misfire unresolved. Car running worse. BAR complaint filed.

If you are looking for a professional, trust worthy, friendly, affordable & efficient auto…read morerepair/maintenance shop whose staff won't try to oversell a customer on "extras", then Alvin's Auto Center in Willow Glen is the place to go.....Sam took excellent care of me and my hybrid SUV. For years, I always stressed about taking my car in for service to auto dealerships or other local auto shops who pressed me on completing unnecessary repairs....Michael & Company just down the street from Alvin's Auto Center is a prime example of this. I trusted them and after gauging me with multiple costly repairs, my SUV still didn't run properly. Those days are over now that I've found Alvin's Auto Center. They also have a Milpitas location which I am sure provides the same level of customer service & care. Again, Sam & Anthony - You guys are the Best!!!

I brought my 2022 Toyota 4Runner in for 120k mile maintenance at Alvin's Auto Center in Willow…read moreGlen, San Jose, and it was by far the best experience I've had at any shop in the city. What really stood out was their technology -- the way they handle inspections, communication, and customer service is on another level. I honestly think more repair shops should adopt the software Alvin's uses; it made the whole process transparent and easy to follow. Tony and his team took great care of me and my car. They patiently answered all my questions, walked me through every detail of the work that was done, and recommended which services to do now versus later to help me save money. They even worked around my schedule so I could get to work on time that afternoon. I highly recommend Alvin's Auto Center for anyone needing maintenance or repairs. Tony and his team treat your car like it's their own.

I usually take both our Mercedes to Tha's Auto Repair and have been taking our BMW and Mercedes to…read morehim for the past thirteen years but he was out of town and he recommended I try out another shop. I went to Tony at Mercedes Exclusively for my driver side window regulator. He did a GREAT JOB and was reasonable at around $1k. I had quotes from the dealer at ~$2k and other shops at ~$1.5k. I will DEFINITELY be going back to Tony for future work.

Mercedes Exclusively has serviced our cars for several years now. Outstanding service, friendly…read moreprofessional people and reasonable pricing. Highly recommended!

They do a great job on my Mercedes every time I bring it in!…read more Quality work at a fair price and fast repairs.

I can't say enough good things about South Bay Auto Collision! They painted my car door, and the…read morematch to the fender is absolutely perfect--there's no difference at all. I had tried two other shops before, and neither could get it right, but South Bay nailed it on the first try. They even repaired my carbon fiber roof--it looks amazing now. I highly recommend them for anyone needing top-notch body work!

Are you looking for an HONEST auto repair and transmission business? Wow - wow - wow! I was…read moreincredibly impressed with VICTOR here at V&S Auto Repair. First, the shop is CLEAN and organized. Victor took the time to explain his findings and the why! He was exceptionally HONEST with the jeep issue and it's very much appreciated after receiving many other "ideas". Get your auto in to V&S. I don't believe you will ever find a better place!

I brought my old 2000 Ford Crown Victoria to Victor. He gave me a free assessment of my car. He was…read morevery helpful and I look forward to bringing my car to him for a 140,000 mile servicing. He could have taken advantage of an old woman, but he was kind and explained things to me in a way I could understand. I look forward to seeing him soon!