I've wanted to get my farsightedness corrected for probably 10 years. I hate wearing glasses, so I…read morefinally decided to come in and see what my options were. I'll admit, I was skeptical when they told me the consultation would take about 1 hour and 45 minutes. I remember thinking, "What's the point? They're going to tell me I'm a candidate, do the procedure, and take my money." Nope. After about an hour of testing, they told me they **didn't recommend that I have the procedure**. That immediately told me everything I needed to know about this practice. They took the time to explain exactly why. They even identified a slight astigmatism that my regular eye doctor had never caught, although that wasn't the reason they advised against treatment. They explained that at some point in my life I'll most likely need cataract surgery, and when that time comes, I may be able to address everything with a custom lens replacement instead. For now, my natural lenses are still working to some degree, and even though my vision isn't ideal, they felt that replacing them today simply **wouldn't be in my best interest**. They could have easily recommended a procedure and taken my money. Instead, they told me to keep wearing my glasses, come back in a few years, and see where things stand as the technology continues to evolve. I was incredibly impressed with the entire staff and the way they handled my consultation. There was no pressure and no attempt to sell me something I didn't need. Just a thoughtful recommendation based on what was actually best for me. **This is the true definition of patient care -- even though I'm technically not a patient...yet.** When the time comes, I know exactly where I'll be going.

I first met Dr. Gary Kawesch of the Laser Eye Center of Silicon Valley - San Jose in the mid-1990s,…read morewhen his office was located on Stevens Creek Boulevard. At the time, I simply wanted better vision and decided to undergo LASIK vision correction on both eyes. Nearly 30 years later, I deeply regret my decision to have the procedures performed there. I researched LASIK itself, but being young at the time, I did not do nearly enough research into the doctor performing the surgery. I wish I had. At the time Dr. Kawesch was fresh in business and not nearly enough experience as he should. I experienced serious complications involving my left eye. During treatment for those complications, the corneal flap was removed and, according to what I was subsequently told and understood about my case, was sutured back in the wrong orientation. I later developed significant epithelial ingrowth and substantial corneal scarring. The effects have followed me for decades. My vision today is considerably worse than it was when I originally sought LASIK simply because I wanted to see better, and the damage and scarring in my left eye continue to affect me. If I was to lose the sight in my right eye I would be legally blind because of the damage the doctor caused me. Looking back after all these years, this remains one of the decisions I regret most. My advice to anyone considering elective eye surgery is to thoroughly research not only the procedure, but also the individual surgeon, their history, experience, and potential complications. Your eyesight is simply too important.

My mom had a great experience with Dr. Amy Chi. She is at retirement age and went in for a routine…read moreeye exam after not seeing an eye doctor for many years, assuming her vision was fine. Dr. Chi performed a very comprehensive exam and took the time to explain her prognosis in detail, which really put my mom at ease. She left feeling like she had an "upgrade" in her vision with her new lenses. I would definitely recommend Dr. Amy Chi to anyone considering an eye exam.

When I arrived at the store/office today, I was exhausted and said I needed to sit down. Erica N,…read moreone of the opticians, immediately offered me a seat at a small desk and pulled several pairs of frames for me based on a minimum amount of information. She kept pulling frames for me until I found a pair I really liked. I thought her customer service skills were excellent and she was very helpful regarding insurance, pricing, etc., even printing out for me a copy of the insurance plan I have. Superior service. I highly recommend this place.

Dr JeeHee was recommended on the internet and her front desk staff I already knew from a place I…read morefrequent To have sushi I'm returning soon to follow up on pre cataract surgery issues we are going to resolve then move on to surgery! I recommend. Will detail the follow up I trust her, she is through and informed!

called for an appointment to get a thorough eye exam, including dilation. Despite my wife being a…read more client, they see me said they were only patients with pre-existing medical conditions? They told me to go see any optometrist. I am in my 60s and concerned about my eye health. I was wanting to see an ophthalmologist not an optometrist. I understand if the doctor schedule is full and I gladly would've waited. The receptionist was polite but basically just shut me down over the phone.

Randy Wen is incredibly kind and helpful. He patiently adjusted my glasses several times to make…read moresure they fit my needs perfectly. I really appreciate his attention to detail and excellent service.

Ms. Kim Jin is exceptionally professional and friendly. I stopped in to get my eyeglasses repaired…read morebecause of a loose screw, and she was happy to help even though I hadn't purchased my glasses here. I initially assumed she'd use a specialized optical machine, so watching her expertly fix them with a good old-fashioned screwdriver made me even more impressed with her skill. Throughout the entire process, she was patient, welcoming, and thoroughly attentive. Excellent customer service like hers is what makes Golden Vision such a success--I really appreciate her help!

I have been trying to get my daughter seen here since January. Our March appointment was cancelled…read moreand pushed to June, and now the June appointment has been cancelled as well. After waiting six months for care, there was not a single apology or explanation from the doctor. It is incredibly unprofessional. If you value a provider who respects their patients and takes accountability, look elsewhere.

Waste of time. Called to schedule an appt for my daughter, and told them I needed to confirm that…read morethey take my insurance. To which they had me text them a picture of the card. No one followed up. Next day I texted back trying to see if anyone looked into it and no response. So I called, was placed on hold for THIRTY minutes only for someone to say "yes we do, you'll only have to pay the copay" so next day I drive all the way to my daughters appt. And am told that that is not the case and I would have to be paying over 200$ to have her seen and also pay for each individual test on the spot. Basically wasted our time on the text , over the phone and even having me drive out there. Turns out no one had even looked into my insurance until this morning (appt day) and decided not to call and let me know .

Dr Nyssen does a thorough eye exam and I didn't feel rushed or like I was being sped through. I…read moreappreciate the time he took and then explained what was needed (my first prescription glasses !). His staff were helpful in selecting glasses and made insurance coverage very clear. I plan to bring my kids here, just need to make appointments!

Dr. Nyssen is a very thorough optician. I've been going to him for over 20 years now. He helped me…read moreget Lasik. Also his method of determining what is the best prescription for your eyes is very thorough. His staff is competent and friendly. Overall a great experience!

Dr. Helen is great. We've been going to her for 6 years now with our children. We always get…read moregreat results and the kids have fun too.

I don't understand these people. This is just beyond me…read more Over the years, we have bought numerous pairs of glasses for my son and myself here. We have given them business well in excess of $10,000. Now my son needed to get prescription safety glasses - this shop doesn't carry them so you have to order them online. Yesterday, he stopped by to measure his inter-pupil distance (IPD) ... and they refused ?!? Today, I texted them twice to ask for the IPD number they have measured when we last bought glasses from them ... and they simply ignored me. This is unbelievable. I will surely take my business elsewhere next time, and you should too.

Dr.Liu and his staff are excellent!…read more My family and I have been going to him for over 20 years. I had bi-focal ocular lens implants 5 years ago! Dr. Liu did them and ever since, my eye sight has been better than when I was in high school! I wore glasses and contact lenses up until Dr. Liu did the implants!

I had an extremely frustrating and unprofessional experience with the receptionist, Jen. When I…read moreasked to speak with a manager to escalate a concern, she repeatedly disconnected my calls instead of assisting me. Jen was extremely rude and acted as though the clinic's main phone number was her personal number and she could simply decide whether or not a patient was allowed to escalate a concern. I repeatedly requested the manager's email address or another way to contact management, and she refused to provide either and continued hanging up on me. A receptionist's job is to assist patients and facilitate communication with the appropriate staff--not prevent patients from reaching management when they have a legitimate concern. Repeatedly disconnecting calls because a patient is asking to escalate an issue is completely unprofessional and unacceptable. Spectrum Eye Physicians should seriously review how escalation requests are being handled at the front desk and Jen's conduct toward patients.

Dr. Lally performed cataract surgery on both eyes, and I have 20/20 vision again. What I…read moreappreciate most is that she is thorough in her examinations, videos and materials were organized for your review, and I was provided a pre and post surgery package detailing everything that was explained verbally during my appointment. Therefore, no surprises! The medical staff are qualified and so kind. I've been through most exams with Craig whom was great to partner with as he preps you for your eye exams with Dr. Lally. Dr. Lally "raises the bar' as a surgeon, and as a medical care professional that ensures your arrival and departure from her office are an excellent experience. Her level of experience as a surgeon and detail oriented nature allow you to trust in her recommendations for your best eye care solutions. I can see vividly now, and also this procedure has eliminated the extensive 'eye strain' required to previously see details. I am learning to relax the muscles around my eyes, and less tension is less headaches. One last thought, follow the post op care instructions to the letter. They are organized so well that you don't have to think about what to do. I had a very smooth recovery as a result. FYI Thank you, Dr. Lally and medical team!

I consulted this opthalmologist for cataract evaluation. After completing all required diagnostic…read moretests, she informed me that I had astigmatism and would need a Toric intraocular lens. Four months later after returning from an extended trip abroad I saw her again. At this visit, she stated that now I had WMD (Wet Mascular Degeneration) and required afilbercept injections. When I asked why this condition had not been identified during my initial evaluation, she responded that "it happens sometimes" I received 3 injections with no improvement. I monitor my vision daily using an Amsler grid, and I have never observed distortion or changes. When I asked about proceeding with cataract surgery she told me I need additional injections space 6, 8, 10, 12 weeks apart and that my cataract was only mild -- contradicting her earlier assessment. I sought a second opinion from another opthalmologist (Retinal Diagnostic Center) who confirmed that I do not have WMD and do not require injections For 3 injections, more than $5000 was billed to my insurance and I paid nearly $600 in copays Based on my experience, I do not find this physician trustwortthy. She did not provide clear explanations or review my imaging with me and her assessments were inconsistent

I had the best experience here thus far. I have another appt in a few weeks with an optomologist…read more Hoping the experience continues.

Dr. Engelman is our doctor for many years. My husband and eye had several very successful surgeries…read morefor glaucoma and cataract surgeries. We would be blind if Dr. Engelman didn't take care of our vision. Thank You Dr Engelman very, very much. Everyone in Monterey Ave office is very helpful. Love You all...