They made selling my vehicle a breeze!!! At first I thought it might be a scam so I did my research and everything checked out as good including A+rating with BBB, also verified check was a good account with bank so I decided to take a leap of faith with them, so happy I did they were amazing and made it so easy almost too easy!!! Love doing business with them and highly recommend. read more

I''m sorry tu report that STG auto has been unresponsive to my concerns. When the call benefits, the STG group, they seem to have plenty of help to get back to the customer, but when there is a problem, they are unresponsive and do not return their customers calls. The STG Auto group decided not to purchase my car. They returned the car without my license plate and title registration. I am now waiting for three days after they return my car for the license plate and title so I can try to sell my car privately. They they refuse to return my license plate and they have caused me a great deal of unsatisfaction and I feel the best way of getting back to there. Lack of Customer service is to provide this difficult statement I make of this car sales company . I have been mistreat by this Auto dealership and I make this report for others to know they do not put their customers first thank you Michael read more

Come here if you want to waste your time and get ripped off! And get harassed by a bunch of their people afterwards! These are your typical greasy used car sales people. I came in on 09/28/24 for a $25k car, they got my info and came back with paperwork adding an additional $14k to the final price! The next few days I got messages from HASS saying the additional fees are warrantees and Gap insurance, but he's willing to work with me on the dealer fees! Then I got a message from DAVE MESCHON, General Manager, asking if he could help. Then NESTOR, Senior Sales Mgr, asking what's holding me back from making a deal. Then my sales guy JON, telling me I didn't give him a chance to make a deal. Then MO, Sales Manager, messaged me a few times wanted to help me. What a bunch of frauds. read more

Cold calling past customers?!! Absolute trash company zero professionalism. Text messages on top of multiple calls back to back with voicemails. read more

STG Auto Group of Montclair - Used Car Dealers Near Me - Montclair, California

my boyfriend and i waited almost 2 hours to get help from remy, he had been getting messages and calls from andrew but once we showed up we got help from absolutely no one. we also seen people walk in right after us that were helped before us. we messaged andrew to let him know we've been waiting for a while he then continued to say someone was on their way to help and no one ever came. we also saw so many employees just wandering around. i don't recommend at all, no point on calling someone, spamming their phone, if you don't want to sell. read more

The dealership had been pursuing me for over six months. I am disabled and I finally make it down there and in advance submit it credit application and the type of vehicle I preferred. They jerk me around for four days. It was so hard to be there for that one day because I was experiencing body pain. I left messages, voicemails, their salesman were horrible. They were not honest and lied about so many things. The only one that I would give a shout out to would be Chris who was the general manager, he sent me a message Acknowledging I did not purchase a vehicle and what could he do to make that happen? I told him the entire story and the promises that were made. I also informed him that I was on a budget. I gave them the parameters of the payments/interest rate. I went Monday backs were closed. They were going to call me back on Tuesday I needed to remove something from my credit report which I did on Monday , come Tuesday. Nobody calls me. I left messages voicemails, and then Wednesday comes and they tell me that they are still working on it and that there was a credit freeze on my credit report which I told him that was untrue. I took a screenshot. Send it to the powers that be then they said they were gonna work on it and they'd give me a call back. Of course nobody returned the call. It wasn't until I notified Chris and he lit a fire under his salesman. I guess Chris is the saving grace of that dealership! I ended up not purchasing a vehicle from them, I received a phone call from them. It was either Wednesday or Thursday with the most outrageous terms no one could possibly accept. They offered 25% interest and almost an $800 monthly payment and the person who spoke to me pretty much told me take it or leave it so that he could close the deal. I told him under no circumstances what I accept that kind of deal. I ended up going to another car dealer and was able to purchase a vehicle the same exact vehicle with exception that it was in my preferred color. With a very reasonable interest rate for my financial status. I did not make any false claims regarding my financial situation. I am on a fixed income And the reason why I was set on this particular vehicle was number one, Honda's reliable I've owned three in the past never have I ever had any problems whatsoever. STG New, the parameters of my budget. I had a prior bankruptcy over a year ago, on top of that there were two other dealers who applied for credit on my behalf without my permission between the both of them, they sent over 25 inquiries with hard inquiries that are now on my credit report. Thank God, I was able to purchase a vehicle with another dealer Who were the most courteous, respectful, and understanding policies, and Customer Service. They did everything they could do to accommodate my disability! I would never recommend anybody to STG, and if I were the Honda powers that be I wouldn't allow them to sell Honda cars because they give Honda a bad name and a bad reputation for Customer Service read more

I sold a vehicle to STG. Worked with Max. He was persistent without being pushy. He got me a great deal (I listed online and spoke to multiple parties). After securing the offer he worked through some unexpected curve balls on my end with professionalism and efficiency. I would recommend contacting STG to anyone selling a vehicle. read more

Beware!! Do not buy a car from here!! As some stated before they will call you a month or so later saying you agreed to more money or will repossess it. After all of that gave more money have had my car 5 months and it isn't even drive able. Just completely shuts off. And this isn't the first issue I have had with it. And they basically say it suck's to be you and couldn't care less. Out of there hands now. Do not buy from here! Have a you leave them a yelp review while sitting there to say how wonderful they are. Huge scam of a place!!!! Zero stars. Customer service is awful too. Can never get ahold of anyone. Or managers are "always" out. read more

I'll start off by NEVER BUY A CAR HERE place is trash full of liers and untrustworthy people , the receptionist are rude and unprofessional talking over someone and being rude on a phone isn't a way to represent a company not only does it make the company look bad but what would make us wanna continue business... Also If a customer ask to speak with a sales manager you don't make excuses or find reasons why i wouldn't receive a call back .... Also Make sure your cars are serviced up to date with mileage before buying it , service confirmed transmission and radiator flush was never done but due to mileage before we bought it should have been done . as we were told "all our cars are fully serviced before sale " is what we were told yet has not been done . read more

This place is terrible and I am reported them to the FTC. They are dishonest and have terrible attitudes. I asked our sales guy if my husband and I can talk, he said no. He can't leave with the quote. I asked if he can stand outside of the glass window/opened door office and he said no. After we decided we were ready to leave and as we were walking out I saw a lady crying because of the quality of the vehicle she was sold and is now stuck with a car that doesn't work. After I spoke with her and we were standing in the lobby, RAMI the manager asked in a nice tone if he could speak to me- dismissing my husband. After he tried to give me the "low down" on how things work here and told what they may be able to do. After I told him what I was expecting based off the advertised price and mentioned something's we were unhappy about, I must have triggered him because then his true character came out and said we can go. I responded with you wanted to speak with us and you have the attitude?? RAMI is literally the worse. He tries to seem like a good guy and got an attitude when I answered his questions about pricing. He is completely unprofessional and needs to be fired. He also stated that he wouldn't pay $750 for tint and that the LoJack doesn't even cost that much. They claim that they make money off the add ons. I have purchased many vehicles and motorcycles and I have never had such terrible service after being here for 1hr. Please protect yourself. Stay away and go anyplace else! read more

As most car dealers, i can usually expect a certain amount of shadiness, however the sales mangers at this particular location are the poster children of dishonest car dealers. Lets start with trade ins...They claim boldly how they will beat any offer you've been given for your car without knowing how much you've been offered and when they see your actual numbers they pedal back immediately. Now most people would realize their error and admit to it, not these guys @ Montclair STG...they actually pretend as if they never said it. Then they proceed with offering you the lowest number of value on your vehicle. They do this by reporting your car as if it is in poor condition, so that the system pops out a low number on a print out. Your car could be in excellent condition as ours were...they will still mark it as poor condition to cheat you out of your trade in. So once they've gotten past that moment they begin to try and sell you one of their vehicles...the cars are moderately priced...at least until they start adding things that have nothing to do with the actual price of the car. Tint: $500.00 Door guard: $300.00 GPS: $1500.00 These are items that nobody should be charged for, but its how their agents make commission ...i actually plan on calling one of the state agencies to see if this is illegal or not. But wait theres more....lets say we agreed to the low ball number and the over-charged vehicles...you choose a car which magically isn't available on the lot...so they tell you they have to have it transported from another lot...they tell you this car is being transferred, just for you...but to my not so surprise...the car has been promised to other customers as well and this is how they create bidding wars among the customers. In conclusion STG Montclair is by far one of the most dishonest car dealers i have ever seen...anyone with any sense of integrity would never work there, so assume everyone there is shady and will cheat you every chance they get. read more

STG Auto Group of Montclair - The Shady Dealers @ Montclair STG - Used Car Dealers Near Me - Montclair, California

Stay away from this place. everything has been wrong since day one. When I bought my car in September 2020, they threw all the extras they could to my contract. they made it so difficult, that by the time I was about to sign I was so exhausted that didnt read all what was included. When got home and saw the extras they charged me, I called. I didnt want the ceramic coating, the door protections, the extended warranty, a useless GPS. They told me that there was nothing to do, I couldnt get anything back. I complained that it didnt even come with a spare key or mats. I got the mats in the end. since I already paid for the ceramic coating, tried to schedule for them to do it, just to get a surprise that I had one year to schedule. Asked for refund then, and was told no. I said well I paid for something I didnt get, either give me the service or I want my money back. Was able to get it done. When the extended warranty was about to expire, the driver's door stoppped working. Called to set up appointment, they gave me wrong hour, had to re schedule. Made the comment to the lady that it was unfair because I got there at the time I was told, and didnt want to loose the window for my warranty. I was told no problem, got the car in but they didnt have the parts. Just got a call that my warranty expired on Sep 20th, and got my appointment on the 25th, therefore it was out warranty and they will not repair my car. That's BS, it was not my fault, I was upfront I didnt want this to happen, makes me feel they made it on purpose. I feel so ripped off. Worst experience in my life read more

On August 16, 2024, i traded in my 2022 Mercedes-Benz GLB 250 with only 18,000 miles with VIN#: W1N4M4GB1NW171115 to dealership STG Auto Group. The agreed value of the traded-in vehicle was $32,000.00. After applying the trade-in value to the purchase price of a vehicle that was a 2020 BMW X5 with 39,000 miles which is also another thing the dealership lied about because the contract says it had less then 36k miles from dealership I financed the remaining amount of $6,499.36 through Westlake Financial Services dealership assigned my contract to Westlake Financial Services for financing the amount of $6,499.36. As of August 29, 2024, my application with Westlake Financial Services was still under verification and had not been cancelled or returned to the dealership Then On August 29, 2024, the vehicle that I purchased from the dealership was repossessed from my home without prior notice or justification. The dealership falsely claimed that Westlake Financial Services had denied and returned the dealerships application when in fact it had not been denied or returned as confirmed by Westlake Financial Services. The dealership then refused to return my traded-in vehicle despite repeated requests from me and this is a Breach of Contract, I have and continue to incorporate by reference all preceding paragraphs as though fully set forth herein. A valid contract existed between myself and the dealership for the trade-in and purchase of vehicles as well as financing through Westlake Financial Services. The dealership breached this contract by repossessing the purchased vehicle without justification and leaving me without any form of transportation even after I have told them that I was disabled and had doctor appointments coming up and refusing to return the traded-in vehicle to me, As a direct result of the dealerships breach, I have suffered damages including but not limited to loss of use of both vehicles and financial hardship. I have incorporated by reference all preceding paragraphs as though fully set forth herein. The dealership knowingly made false representations regarding the status of financing with Westlake Financial Services intending for me to rely on these misrepresentations. I have reasonably relied on these false representations to my detriment thinking the dealership was doing business in good faith when in fact it has resulting in financial loss and deprivation of property (both vehicles).As a direct result of the dealerships fraudulent actions, I have suffered damages including but not limited to loss of use of both vehicles and financial hardship. Conversion is another violation, I incorporated by reference all preceding paragraphs as though fully set forth herein. By repossessing the purchased vehicle without justification and refusing to return the traded-in vehicle despite repeated requests from me ; the dealership wrongfully exercised control over both vehicles depriving me permanently or indefinitely thereof As a direct result thereof I have suffered damages including but not limited to loss off use off both vehicles & financial hardship I want this company to be investigated and want them to pay me for all of the pain and suffering they have caused me. I want them to pay me for the illegal repossession of my vehicle and for leaving me without any means of transportation even after they took my car from my driveway. I want this company to return my 2nd set of keys to my trade in vehicle that I was finally able to get back but they refused to give me back the 2nd set of keys and those keys cost over $1,000 to make. I gave them two sets of keys and was only give one back, the dealership also made me leave with my traded in vehicle without any license plates on them and gave me a piece of paper only and said that I needed to contact the DMV for new plates. I want this company to pay for the threats that the salesman and the managers threatened me with by phone verbally, in person when I went in to get my car back that I traded in and by text messages where someone by the name of Christian kept calling me a stupid Motherf@$&34er and that I was going to regret it if I did not return the car that they came and illegally repossessed from in front of my home. This dealership also refused to provide me with a carded and when I got home I purchased a carfax report which shows prior accidents on the vehicle they sold me so they failed to disclose any prior accidents or damages to the vehicle. I also told this dealership that I did NOT want ANY add one especially any additional warranties or service contracts or any gap insurance but the dealership without my knowledge, added over $1700 in what they call "stolen vehicle recovery system" which I told them I did not want and then added an additional over $600.00 in "Accessories " which the vehicle did not have nor did i agree to those things. read more

Bad Business and a team of liars. told me that a certain car was in their inventory and the car was really at the Bellflower location. Made me drive 1 hr and 15 minutes for nothing . The sales rep even tried to stall time. I called him out on it and he apologized. A total waste of time. Eric (maybe a Mgr) wasnt any better. Dave if you're reading this review, get ahold of your staff.. Very tacky and very unprofessional. Thumbs down!!! read more

Just when you think things are moving forward and ready to put 2021 in the bag, you get a frantic call from your daughter who's been involved in a traffic collision. Luckily no injuries to all parties involved but her "hand me down" '16 Honda EX Civic was declared a loss. Welcome to the world of used car lot sales. We linked to STG via another online platform and came across a lengthy inventory of Audi's my daughter was interest even though "dad" was more towards a new unit from a major dealership such as Honda. Despite the reviews posted, we gave STG the benefit after physically visiting Montclair and test driving. It's the constant push towards getting you inside and convincing you to stay is my way of not going forward but we didn't get this vibe and drove away with a good feeling. We had every intent to return but you don't want to express your emotions. I'll admit it's fair game for any business such as used car sales, they're going to make all efforts to follow up and contact you aggressively. To those complaining about follow up calls by various team members, I use email for communication preference and If I need to provide a phone number, I'll use the house landline we never answer because the volume is muted. 2nd day at STG was just as easy once we mutually agreed on a sale price. Advancing to Finance department, they got my daughter approved with Ally financial and me as a co-signer. Honestly, it was a very smooth process and we probably spent under two hours finalizing and executing a contract while the Audi was getting pampered and topped off. The physical location at Montclair probably has in excess of 500 units and that's not including trade-ins. However, they are in the process of moving to the corner of Holt and Central because STG recently acquired "DriveTime" and it's inventory of units. The other STG locations are in Bellflower and Garden Grove and they have a good logistic plan in place to move units back and forth as needed upon customer request. Overall, the purchase was a pleasant experience and a learning tool for my daughter who got to see the backside of negotiating and executing a contract at the X. Kudos to Fady (team manager) along with Ruben and Juan (sales associates) who kept business in order and respected two buyers to the highest allowing us complete space. Would I consider buying from STG in the future, sure why not. As the cost of living is on the rise and new vehicles prices continue to rise along with a shortage of new inventory making it difficult, think outside the box and open your eyes and explore the market. read more

See all

Great company. No hassle. Came through on everything we agreed. Sold them my 2 cars and paid me a fair price. Better then Carmax offered

STG advertised a price online for this car: Pre-Owned 2022 Kia Forte LXS VIN: 3KPF24AD8NE461555 STOCK: P67143 of $10524. Seller Oscar Chavez, after several hours of waiting, tells me the Marketing Team made the Error. Price on car should be $18,432. 7 hours later price online still says $10524. read more

See all

If I can give this place 0 starts I would! DO NOT BUY A CAR FROM THIS DEALERSHIP!! FULL OF SCAMMERS. I bought a 27k car and they scammed me and ended up paying over 10k worth of add ons I did not approve for and got the car for 60k. All the "supervisors" and the "General Manager" would not come to us after we called them out. I have all the messages and proof that the guy that sold us the car sweet talked us to a scam. A few days after I purchased the vehicle, I found out that certain things in the vehicle did not work and I would reach out to him. He told me to bring it back and everything will get fixed. When we tried to get in contact with the dealer regarding all the issues with the vehicle vehicles and the guy did not respond to our messages. They told us he was no longer with the company, and that was only a week after we got the car. Because we went it a few times and kept calling the dealership. Up to this day we keep trying to fix the issues and they can no longer fix it for us because it is "past the guarantee" and they would charge me a $200 to look at it yet it never worked since I got the car. No one ever knows how to answer our questions they just keep transferring calls to different department and then Claim they would escalate the situation to a supervisor and I would get a call back. That call never happens NEVER AGAIN. read more

The sleazy used car sales experience lives on! I was interested in a vehicle at this dealership. Came in a second time with my wife and still couldn't come to an agreement. Jorge, our salesman was great however when it came to talking numbers, the manager came in and blew the deal. I was trying to get out the door at $23.5k and they told me they couldn't do it for under $25k. I reconsidered my offer and made another trip over there after communicating via text. I was willing to go up to $24.5k. I was told to come on in and we'll work out the numbers. Upon doing so Jorge was busy with another client and that same manager, Ramy came in and now his price is over 26,000. Instead of going down he went up and tried to convince me that they only make $100 or so per car, which is complete nonsense. I do not recommend this dealership. I'm surprised they even have the mediocre rating they already have. read more

STG Montclair is an interesting place. It was way bigger then I originally thought and apparently they have a handful of locations. I think the biggest thing to remember when looking around here is setting the expectation before you arrive. When we see a sticker price that's very appealing, we get excited because we think oh hey thats great, I can afford that and yes these guys have some pretty decent sticker prices. A HUGE thing we need to remember is that the price we see on a sticker, is BEFORE Uncle Sam gets involved. After you realize the best case scenario for any used car lot is sticker plus taxes and that becomes the new base line, wrapping your head around the rest of the numbers becomes a little easier. Used car lots have historically had a poor reputation that I think we are all aware of and yes, stg is no exception. There are indeed markups on the vehicles that will definitely catch you by surprise if you're not paying attention.......HOWEVER, you'll likely encounter this at many used car lots. I think the difference between STG and the other "bubbas" or "joe shmo" lots, is that STG gives you an itemized list of exactly what the add-ons are. Sure, the add ons aren't ideal if you're looking for the absolute best rock bottom totally cheapest vehicle out there..but let's face it - sometimes you simply get what you pay for and I think that's exactly whats going on here. I bought a Truck recently from these guys and Daniel was my salesman. He was extremely helpful and very friendly. Showed me anything I wanted to see and had a great attitude the whole time. Seemed like a very straight forward kindof guy. A+ in my book. The other person I dealt with was Rene. He's a sales manager. He's an interesting guy. At first I was a little concerned because of the sales tactics but let's face it, you're going to run into that at almost any lot you go to. As we got to talking more and more, I ended up thinking he was a decent guy. He went over everything with a fine toothed comb and helped me understand all the details of the agreement and why certain things were priced the way they were. After a good amount of back-and-forth we ended up reaching an agreement that seemed appropriate and im very satisfied with my purchase. I felt like in the end, he was genuinely trying to help me out and for that I am grateful. I think the thing to remember about STG is that although no, its not necessarily the cheapest option out there after everything gets factored in, but isn't purchasing a vehicle ultimately about the value proposition? Sure you could go somewhere else and get a vehicle for a few bucks cheaper, but let me tell you after walking that lot, some of the trucks I saw were SA.Weeeeet!! A lot of them already had lifts and tires and aftermarket stuff added which was super cool because you dont have to spend the time doing all that stuff yourself! Sure you might end up paying a couple extra bucks, but in my opinion, the value you're getting, at the end of the day, exceeds the price.. even with some of those specialty add ons. * I barely bought my truck yesterday so we'll see how she holds up. I have discovered a few small things that do need to be repaired such as one of the AC vents and one of the headlights, however Im confident Rene, Daniel and the Service team at stg will be more than accommodating in repairing those items to keep me as a happy and returning customer. If you're in the market for a new car/truck/suv......motor scooter...bicycle.....skateboard....or roller blades id say give this place a shot and see what happens. Never know, you might end up getting exactly what you want. Thanks for the sweet truck guys! Talk soon!! read more

WARNING bad business. I went to test drive a 40k car and the seat belt on the driver seat didn't work. Wasn't able to test drive right away. They claimed they fixed it when I got in the car to drive off I was STILL unable to fasten my seat belt. So someone came out to tamper with it to get it to work and told me they would fix it Monday. Long story short they let me drive off with a seat belt that didn't work properly and I got stuck at work because I was unable to fasten the seat belt. I had to call for help and got it to work temp. Due diligence I don't think legally you can sell a car when the seat belts don't work properly . I went to return the car Monday and of course they wouldn't take it back. Welp....reporting to DMV investigations and seeking legal action. read more

I advertised to sell my car. received a call to make an inquiry about my car. Been told that someone will call me in about 5 minutes. Received a call from Erica and it was a pleasure to talk tibon the phone. Set up an appointment and I arrived at the dealership. Met Sam the appraiser/buyer. He then offered me a little less than what we previously agreed due to a bullseye on the windshield which I think it is reasonable. Overall, I was completely happy and satisfied with the great and friendly service. read more

Bought a car from this place 3 years ago Look good ran good but the car had hidden damage to it which they never disclose. I came to find out it was in a wreck even though they'll dispute it because they have a car fax print out which is bs. Yeah I just found out a lot about this car. read more

I would have to say this is a very unprofessional company and would never deal with them again, very argumentative and does not follow through on their word. read more

They absolutely SUCK! They were trying to get me to pay more after we agreed on a down payment over the phone! Furthermore; I had a funny feeling about driving up there since we were 2.5 hours away! Due to their reviews being mixed. Well I bought a 2018 Range Rover! BEAUTIFUL RIDE! It had 67k on it; I put another 10k over that in 8 months and then my car over heated and guess WHAT?? The motor was no good! Had rust on it! It was guaranteed for 40k over 4 years! This car was in meticulous shape when we bought it!! So how can the motor be rotten?? Mechanic showed us WTF was wrong; it cost me 15k to fix it! Motor had a lot of rust on it! Then after 2.5 months we pick it up and he tells us that the battery in the car doesn't belong to it! So a couple of days before we got a new battery it died and another 325 later we got a new battery! We only had gotten it back for 3 days and then broke down again. Also, the seals were broken and the car would leak gas. It smelled so bad in the cabin! Massive headache from smoke inhalation. So Lemon Lawsuit is coming to them! I took my car to the mechanic 3x within 1 year! First it was water reservoir broken; no biggie! Then the big damage to my motor and then the battery didn't even belong to the car! Plus the seals! It drives so beautifully now! Like it used to in the very beginning!! I was so broken hearted when this happened! My hubby and I have always worked hard for what we have! Oh and I didn't test drive it until we bought it! My daughter test drove it for me cuz she lived an hour away and told me it was good!! read more

See all

Purchased a Honda civic 2023 today and had a great experience, the sales rep that helped me his name is Fernando, gave me a great price, all together was a wonderful experience. Recommend STG 100% read more

Sold my BMW to STG and had a smooth process during the sale. Best offer for my car. Would recommend.

This place is terrible don't ever buy a car here they are liars they lie about the warranties your don't have to get they don't return calls and don't explain this very clearly I got a car for 22k put down 6800 and still owe 25k they LIED LIED LIED to me from the start I would not ever buy a car from here DONT DO IT read more

I advertised my car for sale in Colorado. STG called and offered a fair price - similar to what I would get in trade-in value. They sent paperwork with prepaid Fed Ex return. I sent the paper work back. They arranged pickup via truck carrier a few days later. The truck arrived when he said he would and picked up in my front yard. It was simple. I didn't even have to leave the house. Everything worked exactly as they stated. They were quick to answer questions and communicated the entire process. I would definitely recommend STG if you're looking to sell your car with zero hassles. read more

Hey guys I would like too add my experience too the table . I came here with my bestfriend too look at cars and seen a few and drove a few . And I ended up signing and buying a car i thought I was happy with. Little did I know I was in for a nightmare. 1. They sold me a dirty car , saying they would clean it and detail it on Monday and never did they people here just want too sell and do not CARE ABOUT YOU AT ALL. And for the second reason is they sold me a car with no running headlights..... I could of crashed the car I was financing from them , it got dark after I bought the car and I told them it didn't work and they didn't care that I had too tow the car and they never fixed the headlights while I had it for 4 days before I returned the car . Stay safe and watch what you buy from these people read more

I feel like the reviews are sugar-coated and full of bliss, so I will enlighten to whoever is reading this. Everybody needs to remember that salesman will try to act nice and legit, when truly the opposite is in effect. About some time ago, I went to go run numbers on a vehicle from these guys , and of course what happened next was expected no less from a used-car dealership. These guys want you to use their "bank" and system of finance, by force. They will lie to you by saying that, "you need this program" or "it can't be done that way, you need to get our insurance". They told me all of this, and before i was about to walk away, the salesman dashes to his manager and brings him to me. This is were the fight began. The manager had an Arabian accent so thick, that unfortunately i couldn't comprehend what he was saying; therefore, I told him, "what are you doing here? Cant your salesman handle this?" He then replied in a strange and rude manner to me, I told him that his salesman was lying about the financial dogma. I told that I've been buying cars from official dealerships my whole life and have experience in all the lies and "goodies" that salesman try to give. He then of course proceeded with his rude remarks, so I walked away. Of course he said stuff like, "You will get the same thing everywhere else". Fortunately, later that day I went to an official dealership and brought my own financing and deal, the salesman that helped us was more professional and kind than STG. Even later that day, I walked out with a brand new car that was summed by my own financing and deal, and of course the salesman tried to say no but we negotiated and met halfway. Overall, never go to a used car dealership, perhaps they only exist to help people who can't do the research for themselves or people that dont know any better. read more

My appointment was at 1pm Got there early for the sale guy to tell me the car was transferred to another location So I asked him details like for the car I was interested in (15,000) HE SAID $4,000 down!! I walked out Waste of time read more

Customer service here is terrible and they don't try to work with you at all the girl at the front desk needs customer service training. She is very rude and obnoxious. I have never been treated so poorly and the sad thing is I bought a BMW from them about six years ago so I spent my money with them to be treated like garbage. I was trying to trade my Beamer in and get something different. They did not even try to work with me. they wanted my car plus $15,000 who does that for a $19,000 car? WTF their customer service used to be awesome. I will never ever go to STG in Montclair and I wouldn't recommend anyone else to do it either. I was calling the guy Joseph back to see if he could meet me halfway with that 15,000 only to be treated so poorly it's probably a black thing. I got a little color on my skin because she was rude AF. Maybe it all worked out for the better. My son told me take my business elsewhere. He said mom I could've told you that evidently he had a bad experience with them as well STG in Montclair is garbage and everyone needs to know that the way she spoke to me, was like I was a piece of trash Joseph and Jerry we're OK but the but the receptionist does not make a difference in your establishment read more

This place is worse than the reviews make it out to be. I ordered a car online because it was a particular package I was looking for and the price was reasonable. First, the "red line" through the online price is a bait and switch scheme. The salesman told me there actually isn't a markdown as one would assume but rather, "the price fluctuates based on the market." Second, they tack on $4k in "mandatory dealer add ons" which is actually illegal in CA. Vastly overpriced tint, tiny "door edge guards," and a GPS tracker. On top of this the tint job was the worst I have ever seen on a car. So not only did I pay for their crappy tint, but I had to pay to have it replaced too. Third, the car came with undisclosed damaged that was intentionally left out of pictures. I had to pay over $1,000 for paint and dent repair. The car was also missing a key fob ($800). Lastly, they charged me $760 to register in CA even though the car was shipped out of state and I am not a CA resident, despite me telling them repeatedly this was incorrect. They also failed to send me the bill of sale or ANY paperwork until I pestered them daily for 2 over weeks. The management refused to make ANY of this right after the fact. Every employee ghosted me as SOON as the check cleared. Do not shop here! read more

See all

Did an online cash offer for my truck and they paid more when seen great place to sell cars! In and out in under 1 hour.

I do not recommend this place at all. Spoke to 5 different people before the manager asked me to come in and take a look at a car that I said I would only purchase if they could do a certain price for me, they told me to come in and ask for either manager on duty but sent me to another employee who then later passed us onto someone else. After denying their offers the manager came and tried to negotiate with us which we then decided to reconsider our choice, after 5 minutes the employee comes in and says we can leave and says the manager told him to come tell us. Pretty unprofessional and I didn't appreciate the lies. read more

I had the absolute seamless and wonderful Situation with selling my car to STG. I spoke with the owner and I spoke with Oliver and we came up with a fair price, we took the time to make things grow and they came and picked up my card. I have a broken foot and I could not drive my car and other dealerships lost out because they chose not to come pick my car up. Thank you. STG for being so bitchen! read more

BUYERS BEWARE!!! DO NOT RECOMMEND!!! Here's an overview of my experience with Anthony and Danny from STG at the top of this year (2024): 1. The test drive set by my credit union with a 2021 Highlander XLE did not happen because when I arrived at my assigned time, that particular car was not on the lot. It was in Bellflower and I was told it be up to a 2 hour wait, so I ended up looking at a different vehicle. 2. When I asked about them not running my credit and doing a purchase order with the credit union as I'd already been approved for an auto loan, I was initially told this wasn't possible until I showed them an email from the credit union that stated it said it was possible, then their tune changed. 3. I reiterated that I didn't want my credit run again and Anthony then informs me that yes, they don't have to run my credit but in order for me to get the purchase order and the car to be taken off the market, I needed to give them a $500 deposit that would be returned to me once I came back with the check. Despite complying, my credit was run again anyway.  4. On 1/22, I let Danny know I would be picking up the check and to let me know when the car would be ready and he said he would let me know. I didn't hear back from him that day.  5. I follow up on Tuesday 1/23. I let Danny know I had the check and I was informed that a PDR and detail were pending, but it should be ready by Thursday and that he would get me an exact ETA. I then inform my credit union that I hadn't gotten the vehicle in case there were any wonderings about the check was not cashed. My credit union contacted Anthony/Danny and was told the car would be ready that Thursday after 1 pm.  6. Thursday after 1 pm Danny tells me there's been an update of Friday at 6 pm. I informed him I'd be going out of town until Monday, and that I'll be there the following Tuesday or Wednesday. He says okay and no worries.  7. I drive out to Montclair from Pasadena on Tuesday only to be told that the car is now in Bellflower. Now, I will take ownership of not talking directly to Danny to confirm I was coming but in our last correspondence, I did tell him Tuesday or Wednesday. I'm not sure why the car would even end up in Bellflower when it was sold in Montclair and he knew I'd be coming. I was informed that Danny had not been in the office for the last 3 days, so at that point I was unsure of when I would get the vehicle. In speaking with the Manager on duty, he was apologetic and asked what they could do (he offered oil changes and to also send an Uber to bring me back to Montclair the next day) to which I asked if they could bring the car directly to me, which they did. 8.I received the car the next day. Since I was told the car would be ready on Friday and it's now the following Wednesday, in my mind, this means all things are complete. Upon drop off the vehicle the driver informed me that he was unable to have the outside of the vehicle detailed and he THINKS the inside was detailed. He also stated that the reason it wasn't detailed was because I was in a rush to get the car. I said, I wasn't in a rush I just had a window for drop off time and that I was told the car would be ready on Friday. You can only imagine my frustation at this point. This was not on me. The inside was not detailed. In addition to that, there was a broken piece of something laying on the backseat. There were 2 loose screws on the floor of the passenger side and the lettering that indicates the type of car that you typically see on the outside trunk was thrown in the back of the trunk.  9.I notified Danny via text of the condition of the car (with the exception of the screws and lettering because I saw those after I spoke with him). His response "Hi [my name], I hope you like the way the Traverse came out. Sorry we took so long to get it to you." Traverse??!!! This was an indicator to me that I had not been a priority or a valued customer as I purchased a Highlander and he totally ignored the rest of my text. 10.Due to my credit being run by STG when asked not to, I was promised a letter I could use to dispute with my credit companies. It took several requests, phone calls and emails before I actually got it as well as the $500 deposit- which wasn't returned entirely. They gave me a little over $300 back. At that point I was over it all and didn't want to keep going back and forth about it. The entire experience was more stressful than it needed to be. I did not feel valued as customer. Car buying is stressful enough and it was my hope that the process would be a bit easier by utlizing a preferred dealer from my credit union. That was not the case for me. I definitely will not be nor would I recommend anyone do business with them. read more

Typical used car sleezeballs. Beware, they're gonna ask $5k more in BS add ons like paint protection and "tint" even though it was put on by the original owner. Save your money and go to a reputable dealer. read more

We made an appointment for 3pm days in advance to see the car we wanted and was told when we arrived here that the car has already been sold. We drove 45 minutes here and I'm upset no one informed us the car sold in the morning and even made us wait in the lobby for 30 minutes to receive this update. It was a terrible experience and both the manager and agent that confirmed our appointment just yesterday did not say anything to us. Overall bad customer service and communication. read more