So I had initially left a review here, a negative one. I came back to add more to it about how much more negative its turning out to be, and it some how seems like they had my review removed. So now I'll go into it with detail, because that just proves more dishonesty and deceit on their behalf. While reading all this, keep in mind this is my second and last purchase from them. So I'm not just some "first time hater" or anything like that. I actually spoke very highly about STG prior to this experience. Also keep in mind that my first purchase was at their other location, so maybe just this one has the "crooked" management. We came in to buy a Porsche from them (Maybe they were able to get it removed because I didn't say what kind of car exactly?). The initial disappointment is that the were told, and had "written proof" that they said the price is "EXTREMELY NEGOTIABLE." Once we got in the door, suddenly they even wanted to not only negotiate, but they wanted to RAISE THE PRICE. So for get any negotiation... we pretty much had to fight to pretty much just get sticker price.. (Which was still over priced.) After we agreed on sticker price after hours of negotiation, (What?! Who has to spend hours negotiating for sticker price?!) We were completely disrespected by the Manager Javier, I'm not sure which department he manages since we were bounced from one to another, but his lack of "customer service" and his lack of respect toward other people is what really left the mark. We're not here to speak badly of Javier but his behavior was just extremely unprofessional. Honestly, if this was just some kind of Honda or Ford or something like that, we would have been out the door and not made a purchase. The only reason we went through with the purchase is because we had been looking for this particular Porsche in this particular color scheme for such a long time, as a personal preference. Aside from all of that, we had to spend more time "negotiating" the fact that they now wanted to charge us more AGAIN for "additional features the car comes with." So after "negotiating that for hours again to try to claim that sticker price should mean what ever is already on the car should come with it and that they should have told us if they want to charge us more for any of it... after we finally agreed on them to not charge us, they suddenly wanted to remove it all from the car now. This is not how you're supposed to sell a car... You dont sell a car and then remove things from it. It's not like the features we're so detremental at that point, it was just the principle behind the fact that if they say this is the car, here it is, this is the price, don't try and go and charge more for things that have already been on it, and don't try to remove them either it... Honestly this was such a head ache I just wanted to buy the dang car and get out of there already... and not because they have done anything great... just because I've been looking for this dang car for so long and that they have made the experience so unpleasant... ANYWAYS, moving on... now I had came back to add to my review and I see that it was taken off some how... What I was going to add now is that, now I'm getting bombarded with phone calls and texts for me to bring the car back for this or for that, all in a suspicious manner. The first one started happening right after I left my first review saying "We need you to bring the car down here because we have a due bill for a detail" Really? Now you want to charge me for detailing the car before you sold it to me? I'm glad I made sure to get that in writing from them that it was free. "We need you to bring the car here so we can put it in our shop for our smog shop to look at it because we need the vin." First of all thats BS. It is ILLEGAL for them to have their OWN SMOG SHOP THERE. That is a conflict of interest and the Department of Motor Vehicles would not allow them to have that business along side a dealership. I don't think I need to explain why, but allow me to explain. The reason is because they can just buy cars that don't pass smog, and just give them a passing certificate anyways since they own the smog shop. Well the DMV isn't stupid and knows this is a conflict of interest, so thats how I know they're LYING. How can they want me to bring it into their smog shop at the dealership when that cannot EXIST. So I don't want to be difficult and argue with them about this (Because I've already thought I was done dealing with their BS and arguing with them.. I simply offered " I'll give you the Vin number right now give me one second" Suddenly they jumped to say " Oh no no we need the actually car here in the smog shop physically to get the VIN" Hmm... interesting, I wonder what they want my car back there for so suspiciously.. and it cant be because they "forgot to smog it" Because they've already had it registered to me, which implies it has been smogged. So theres that now too, Wtf read more

Removed Content: Classic Tale of Buyer's Remorse This is my opinion from my experience from STG Ontario. So, In my opinion: (and others report same in these reviews) The finance manager, Mandoe Riad, misrepresented things while trying to intimidate us to sign paperwork - and it worked - you should see his Mercedes!! BEWARE: Tactic - Never leave you alone to really think about the deal you are being pushed into. In the fluorescent-lit tiny interrogation office, with uncomfortable chairs, Robert showed us one car that seemed a good price... (not the interior I wanted but $8,800, 2016 Nissan, not bad) then Robert can't find it on either lot. So we look online in the office and there is Nissan Sentra 2014, 22,000 miles, $10,880. We can test drive to see if the Nissan is an option. We arrived wanting an Accord, Camry or similar around 2008, something for about $250/mo. So we test drive the car. Without realizing until later that evening, the salesman, Robert, shadowed us so we essentially had no privacy to discuss our apprehensions. See: Dave Ramsey 6 Tactics of Used Car Salesmen (see below) BEWARE: On the test drive, If the gas tank is empty don't fall for this trick to take a very short test drive. OTHERS HAVE REPORTED THE SAME TACTIC!!! No gas for a test drive. This tactic might be ripe for a real consumer legal action. BEWARE: We were REQUIRED to pay for the GPS. It's on the invoice without prior notice. They wore us down, the salesperson will never leave you alone with your spouse, finally, we succumbed to the pressure and ready to sign. OOPS, there is a $710 fee for GPS. We bought a car at another d and the GPS was in the sticker price. Then, the finance guy will tell you how awesome STG is for adding GPS and how it's not an option. Finance guy will also do his best to push for you to pay more down. We insisted, "We only have $1,000" he responds "don't you want to invest in your new car?" With all my due-diligence I still ended up paying $1,710 more than I realized once we reviewed the yellow contract in the privacy of my home. In my opinion, I should have gotten more car for $10,800 + the $710 mandatory GPS. Finally deal, $10,880, +710 GPS (mandatory) 71 months, 20% interest, 22,000 miles. $290/mo. 2014 Nissan Sentra (consumer reports "worst car"). BEWARE: The 30-day warranty boasted is 50% parts 50% labor. BEWARE: (No plates, no floor mats, no owner's manual, no gas - fuel warning light on) When I was about to leave, with my 2014 Nissan Sentra, after five hours of back and forth there was still no gas in the tank, no floor mats, no dealer license plates (just an empty space on front and back). Finally, they found one for the front after realizing they didn't have any more they took from a car in inventory). But they weren't going to put a license plate on the front. Stating to me that it wasn't necessary. But I protested because I recently got a $197 ticket for that. So they went and got another plate off of another car. Once papers are signed you will get a text from STG to do your review. They verbal say "please give us a 5 Star review and mention us by name." I believe these good reviews are often done by people for whom reality has not yet set in or they truly have no other option. Next day, sounds like CV joints are making that dreaded noise when I make the turn out of my driveway (tighter than any turn on the "test drive"). We bought another car on W. Holt Ave. 2004 Infinity, no credit check, 21% interest, $1,500 down,150,000 miles, $6,400 at $210/month for 42 months.30-day warranty. We were allowed to have our mechanic do a pre-purchase​ inspection ($65). The car dealer​ fixed those items without even a frown. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * read more

There is a reason for the 3 star review for STG and I even told sales associate Albert I had seen / read the bad reviews on Yelp the first day (6/12/18) and he still managed to help all the bad reviews come true...let's begin. I was spammed by 5 different sales associate as soon as I requested more information from the website. By the way they claim to be an internet dealer so you would think they would care about their internet and YELP reviews but that's only a small piece of the backwards BS associated with this place. Ok...so I ignore the emails and go see the car because proof is in the pudding and I believe none of what I hear and 1/2 of what I see. Never test drove the car. Was given a decent trade-in price for my car. Went home got pre-approval by my credit union because I will be buying a car but I am extremely selective and detail oriented. So...I get phone calls the following day from Albert and an email from Tony, Joey, and Joseph. I call Albert back... not available asked to speak with Tony the owner...nope not available and I still don't know who the eff is Joey or Joseph or why they keep hitting me up! The BS...6/14/18...Albert calls says he could make a trip to LA so my husband can sign the contract... on a car I DID NOT test drive nor did I see in the light but he is sure to tell me his appraisal team wants to see my trade-in in the light so now my effing intelligence is insulted. To make matters worse my husband told him clearly I WAS BUYIN THE CAR. Next Slimy Albert ask who is my co-signer?!?! Im big league sweetheart and don't need a co-signer in fact, I am pre-approved by my bank...so then I say how much are you discounting the car...there are 3 of them just like yours in neighboring cities. Slimyass Albert gets his manager Liarass Khal who tells me that the car is already blue booked at the price listed. They send me a BS blue book. I Kelley blue book myself and find its 1200 over the MEDIAN blue book price. Their response....wait for it...wait for it..."Oh it's because the car is white and we are in California so we get to go higher than the blue book high.!" Ok Im a real idiot now! So then between amateur Albert and LiarTalkOutYourAsshole Khal they tell me they can get me a lower interest rate to offset the price of the car!!! WTF lower than 3.7 and booboo the bank and my credit score control the interest rate not your effed up dealership and what u FAILED mention was that you would have shopped my good name and social security number a bunch of times with ur fingers crossed dropping my credit score for too many inquires. Amateur, antiquated, idiots! So now I'm...agitated and my time is money so Albert calls me again 6/16/17 with the bull and point blank I say are you gonna drop the price or not if not stop calling me I already test drove/driven one of the other Jeeps and they are both at dealerships so the only thing your Jeep has going is the decals which I can put on after market. He tells me he's not authorized to drop price....WELL what the duck get me someone who is and get off my phone!!!! Ok wrapping it up. I get an email on Father's Day from Joseph about my 11am appointment to see the car right along with an alert from CarGurus that the car is sold...WTF I'm done! Please leave me the eff alone. Reviews by Gloria B., Kenny C., Margaret S., and some guy name Dan were all truthful people please use Carfax and Cargurus and buy from a dealer not these clowns! Save your time, money, and piece of mind. read more

Short story at top and detailed story will be below. If possible I would give zero stars. Worst experience ever with a company. This dealership is extremely rude, unprofessional, and proved on several occasions they could care less about the customer and only want the money. They sold us a vehicle that was deemed unsafe to operate and had zero empathy about the problem. Never again will we deal with this dealership and strongly urge anyone looking for a vehicle to do the same. My wife and I purchased a 2020 Hyundai Elantra with low mileage. We were given a car fax report that showed no accidents and no salvaged title reported, as well as documentation that STG "inspected" the car and confirmed everything was good and safe to sell. The next day after taking the vehicle home we noticed pooling of fluid on the garage floor and a lot of oil around varies areas under the front of the car. We were told to bring it in to the shop for inspection. The vehicle was turned in and we were given the run around as far as what is wrong with it then we were told we are not releasing the car to you call the finance manager Michael and talk to him. We were pretty much told there is issues and come get a different car or money back but was not told what was wrong. After several phones which were mostly either we were hung up on, placed on hold for up to 30-40 mins, and countless transfers we were told come in to get your car and the keys will be left up front. We drive from Apple valley on a Friday only to be told nobody knows where the keys were and to come back Saturday for them. We went in on Saturday and was given the same response then finally after getting upset we were finally told someone lied on the paperwork and the vehicle needs a new transmission and there is "severe frame damage and is unsafe to be driven." We then called the dealer on Monday to try to get personal items from the car and once again was told keys are gone and the lead mechanic would call us back shortly which did not happen. After advising them we will have to get law enforcement involved we were magically told to come down to get out stuff, and the key had somehow appeared out of thin air. We asked for documentation about the repairs showing what the problems were and they refused. We asked them to show us the damage on the vehicle and once again they refused to do that and said everything on that was sent to Bellflower and they would give us that over there. We then had to drive from Montclair STG auto to Bellflower STG auto where the vehicle was purchased to try to get a refund. After waiting over 2 hours from them to decided to get paperwork going and everything was signed we were then told that's it and we we told the transaction would magically disappear. We asked for receipts to show our deposits would be refunded we were pretty much told we have nothing to give you and your original receipts from the purchase were somehow or receipts showing the return of the vehicle. Once again after arguing and speaking to the finance manager Michael, who was rude about the whole thing and had no empathy about the situation, finally gave us a copy of the dmv transfer paperwork and said the refund would be given in 2 days which still has not happened. We were also told they would not give us documentation about the damage or repairs because this "reversed the transaction" and the deal never happened. Save yourself the hassle and avoid this place at all costs. read more

I am writing to express my deep frustration and disappointment regarding my visit to STG Montclair on 1/26/25. As a returning customer who has leased three vehicles from your location, I expected the same professionalism and care I have experienced in the past. Unfortunately, my recent experience was anything but satisfactory. I initially met with Kevin to discuss trading in my 2018 Mazda CX5, which I leased from STG two years ago, for a 2022 Mazda CX30. After discussing the numbers, I explained that I could not afford the $4,000 down payment or a $700 monthly payment. Kevin assured me he could help, which led to a drawn-out, 6-hour process. Eventually, I was offered a deal with no money down, using my trade-in, for a $680 monthly payment. I agreed and began signing the paperwork. Kevin informed me that the CX30 was at the Bellflower location and was on its way to Montclair. While I waited, I started moving my belongings out of my CX5. However, shortly after, another finance associate approached me and stated there was a mistake: my trade-in would not be accepted. He abruptly told me that I would have to take the CX30 without trading in my current vehicle. I was shocked and frustrated, as this was not the agreement I had just signed. When I raised my concerns, Kevin claimed he had informed me about the trade-in not being accepted, which was untrue. I repeatedly stated that taking on two car payments was not feasible for me, but I was met with rude behavior and dismissive responses. Ultimately, I was told to leave without signing anything to void the contract. Both Kevin and the finance associate assured me that no further action was needed since I never took possession of the vehicle, test-drove it, or finalized the transaction. The lack of professionalism and clear communication was appalling. As a returning customer, I expected better treatment and transparency. To make matters worse, I called the office the following morning at 9:15 AM to speak with a manager, only to be told that no manager was available. I was unable to get any clarity or peace of mind regarding the contract. I am now deeply concerned about the status of this transaction. My signature, as well as my mother's, is on the contract. I need assurance that I am not legally bound to a vehicle I do not possess and cannot afford. I cannot risk receiving a welcome letter from a finance company or a payment notice for $680 a month. I have also reached out to Anthony via text to explain the situation, but I have not received a response. The lack of communication and professionalism at STG Montclair is unacceptable, and I am considering filing a complaint with the Better Business Bureau if this matter is not resolved promptly. I request immediate confirmation that the contract has been voided and that I am not responsible for any financial obligations regarding the CX30. I sincerely hope STG Montclair addresses this situation and prevents similar issues from happening to other customers. read more

All right let's start off this review by avoid this place by all cause!... for sales to service it's horrying circus here... We brought in our 2009 mercedes gl450 for service... luis the advisor is the one who helped us... truck came in for service with numerous of problems n concerns rear hatch,air bags,trans slip,power steering leak,... and was under warranty... Luis told us it would take 1-2 weeks for the truck to be back and everything fixed... well that never happened.... 2 weeks rolls by no call we decide to wait few days it turn to 3 weeks no call... then we decided to call... receptionist are rude, with attudide as if you're bugging them... we asked to speak with luis he wasnt in we left voicemails for 2 weeks striaght not 1 phone call back... we asked to wait to speak to him and to be put on hold... Then we finally get to speak to him... 1 issue that was on our end license plates where stolen off this truck we had stg plates on it... insurance wanted us to provide registration n plate so we told luis we would have everything Friday for you... we told him this Wednesday of that week... so now we are 5 weeks in... paper work was delivered that friday... 7 weeks comes by and no phone call from luis or any Information... we ask to speak to a manager according to them he doesnt have a "manager" What kind of buiness is this? We get ahold of a service manager named jesse... jesse listened to our story and issues and got back to us same day about the truck with an update ... only person who actually took care of us... NOW IM LEAVING ALOT OF PHONE CALLS N NO CALLS BACK OUT ... WEVE CALLED DEALERSHIP SO MUCH THEY KNEW OUR PHONE NUMBER.... BUSINESS 101 IS TO CALL YOUR CUSTOMER BACK IF THEY LEAVE A VOICEMAIL... YOU'RE NOT THAT BUSY WEEKS ON END TO NOT UPDATE YOUR CUSTOMER.... I've got in contact with insurance they said they have approved the truck week ago n paid stg for the services needed now we still havent heard from luis about our truck... We decided to call after about 15 calls we finally get ahold of him... truck would be ready Friday week 10 of it being there... Friday comes around no phone call now week 12 comes by Then he gives us a call and says the truck is ready... So they had the truck overall of 12 weeks and it's still not fixed! You would think they could at least get that right? Hahaha nope ofcourse not! Air bag still leaks n truck airs out ... to top it off they install the air intakes the wrong way and didnt clip in the plastic engine cover (rattling around).... Customer service by far worse in the industry no updates with customers rude disrespectful mis leading let alone mechanics cant even do there job right... all of thee above there yelp reviews speak for it! Thanks for the service SHIT SHOW AUTO GROUP read more

I had my Porsche Boxster S for sale on auto trader for 52k. Jackson who works in the office offered me 48k and we agreed on 49,750. Lie number 1. Because we agreed on that price I took my car to sell it to them driving 30 minutes each way to get there. They kept me there 2 hours and came back to offer me 47,500. So right off the bat I was LIED to again. Then they offered me 48k and I left. I hate liars. So two hours later I get a call from the manager Klaus, saying the reason they changed the offer was because the transmission had a leak. Funny there's NEVER been a puddle under my car. Then they said the two back tires were different, big deal, they're expensive speed rated tires, a chip on the windshield (another LIE), and "many costly repairs" All total garbage to get the offer low. Jackson wouldn't even come out to talk to me. I was told that the repairs will cost too much to do so they're just going to sell it AS IS. What a crock of shite. This is classic bait and switch. I brought my car back the next day and sold it to them because I didn't want a hefty repair on the transmission which is very suspect. They low ball and lie. NO ONE came out to talk to me, not even Klaus. I'd call that UNPROFESSIONAL... BAD customer relations. I brought an important document of MINE for them to COPY not KEEP, instead Sammy kept it. I need that back by the way. Will I get it? Probably NOT. Fits in with the rest of my experience here. I would say, BUYER BEWARE. I read other reviews before going and they're very bad, (good thing I wasn't buying anything). I can see why. The best customer service there was their free soda. They have nice cars and a LOT of vultures, sales people, on the lot. When I got home I had a text asking me to remove my bad reviews. So I changed them with brevity in mind. I am waiting for the check to clear the bank. I don't trust LIARS. I would NEVER recommend this store to anyone because I was lied to. Look at the other reviews to see how they treat buyers and decide for yourself. I feel sorry for the person who buys the Porsche because they said they're not going to fix anything they had issues with. AS IS BUYER BEWARE. Shame on you STG for your shady business practices. I would NEVER buy a car from you. This is based on my experience and their bad reviews. I've owned a lot of cars in my long life and STG ranks up in my top 3 WORST auto dealers. My suggestions: better customer service and less time on your computer, dress professionally, don't walk around VAPING, stay with your customer during the transaction and don't lie to customers. I'll never return. read more

OMG...I'm floored by the customer service I received here. Freddy Melik was very personable and helpful. We walked on the lot just to check out the 2 Kia Sorento's they had advertised and nicely priced at 7pm. I signed my contract and was back home by 10:30pm. The only reason I couldn't take my truck home was because the banks were closed and I couldn't get enough money out of the ATM for the down payment. I hadn't planned to buy a vehicle that day so I went unprepared. But that didn't keep them from getting me financed in the SUV, with all the features I wanted, I had been looking for. A little back story for you: I had gone to a Kia dealer with pre approved financing. Because they priced the SUV wrong I was forced to jump thru hoops to try to get it. After 3 hours on the lot and multiple phone conversations I finally threw up my hands and called it quits. Since I wouldn't accept their terms, Kia decided to run my credit thru any and every lender they had. This affected my credit score adversely so I worried about receiving a ridiculous rate and payment if I tried again. Especially as a woman and first time buyer. Fast forward to STG! I was totally pessimistic and only went to be able to tell my fiancé, "I told you so!" But that was far from my experience! There was no haggling on the advertised price...There was no question on interest rate or payment... My down payment was even less than I budgeted for. I had been looking for a 2014 or newer Kia Sorento that was black, black interior, & 3rd row; this car had it all. Freddy simply said, "No worries about Kia, let's get you your truck!" That's exactly what he did! The guys are very knowledgable about their cars, different type of customers, and lenders. They only shopped my application to the lender they were confident would accept the terms of the loan as being outlined. I received a welcome call from that finance company just hours before I went to pick up my truck. The only hoops that were jumped threw were theirs as my insurance company needed, it seemed like, a million pictures of the vehicle to switch coverage. I'm very confident in recommending this company. Please ask for Freddy Melik, he'll take care of you. He capped off my goodbye with a hug so I felt more like family than just a customer. Oh, can't forget Mondo (finance manager) who made sure I fit the criteria for the right lender without just throwing my application to anyone they use. I'm very appreciative and I love my 2015 Kia Sorento! I'm apart of the STG family and very proud! read more

STG Auto Group of Montclair at 10324 Central Ave, Montclair, CA 91763, PLEASE BE AWARE FOR THE UPSELL OF SALES AND FINANCE MANAGER I am writing to who concern after trying today given the lack of a suitable response in relation to my earlier query. While I am not happy with the Sales Person(Mo Elalami) & finance manager Rene Escobar- BEWARE, I believe that the service I received from STG when purchasing my 2017 Lexus CT200h on March 17 2023, was inadequate. To be fair, I liked the car, but I was mis-sold several features and options which I never intended on paying for it. Upon closer inspection of the contract, it is clear that I was charged for tinted windows, patrol theft protection and full detail, NONE of which were APPROVED by myself. I include here an itemized account of the extras I paid for and not happy with this upsell: 1. Detailing of the car: $1,655 - pending 2. Tinted windows: $1,590 They did partially 3. Theft Patrol: $1,995, didn't work for a month 4. Parts pending. I sincerely believe that I have paid for items that I stated clearly were not suitable for me, and that it should be possible to honor this request in order to resolve my query. If someone had clearly explained to me that I was signing a contract which would lead to a bill for detail on the car and tinted windows, I would surely have refused to sign. There are numerous examples of dissatisfied customers who have had the displeasure of using your services (https://www.bbb.org/us/ca/montclair/profile/used-car-dealers/stg-auto-group-1066-100003842), and I urge you to take note of these in order to avoid reviews of this nature in future. I do not wish to be another dissatisfied customer. It will be clear by now that I am very concerned about this situation and sincerely hope that the CEO or a real General Manager can be the driving force behind finding a satisfactory solution for all parties. I am looking for a partial reimbursement on the $5,240 I paid for the car. I understand that people are busy there, especially after you buy a car, no ones like to help a person, I therefore urge you (to CEO) to take action and work together with me in order to solve this problem. I will be happy to post positive reviews on various online platforms upon the satisfactory conclusion of this issue. Overall: Bad Practices, Sales People with lack of process and Upsells without respect you and mentioned you before purchase the car read more

"MY WORD IS MY SIGNATURE" STG (Montclair) has a 45.83% Negative Yelp reviews in December 2017 and January 2018 combined. At this point, STG has 24 Yelp Reviews in December 2017 and January 2018 combined. 11 Reviews are Negative and 13 reviews are Positive, which gives a 45.83% Negative and a 54.17 Positive I am a businessman, Realtor, Property Manager, Leasing Consultant. When I do business with my clients and give them my word, I keep my verbal commitment and I honor my word. My word is my signature and it will give me positive word of mouth advertisement. I found a beautiful vehicle on STG's website, a Mazda6. The car was beautiful, it had low miles and the price was unbeatable. I was sold the minute I found it. I contacted STG, and right away Mr. Valentine Ganzhur attended me, he was very courteous and gave me all the info that I needed. I scheduled an appointment for Sunday between 1:00PM and 3:00PM, I was out of town Saturday. He e-mailed me (A total of 11 e-mails were exchanged) and I even got a text from his Assistant Alissa, a courtesy follow up and a reminder of my appointment. I said to myself, these people are very professional and really take care of their clients, I was very impressed. Sunday I got in my car, wife was excited, kids were thrilled, and we headed to the car dealer (cash on hand, didn't need financing, "Easy Transaction, Easy-Commission for the Salesman ") My mobile phone rings: Yes, it was Mr. Ganzhur and he said: I want to give you heads up, the car you want, I sold it 3 hours ago, but we have other cars that you can see. Let's begin. There is Law and there is Ethics, Valentine didn't break the law but he was unethical, he didn't care to honor his word, or to show some degree of respect for his clients, all he cared about was to make a sale and collect his commission. Mr. Ganzhur for future reference, honor your word and respect your clients, if you schedule an appointment and someone else shows up, at least have the courtesy to give your original client a phone call before you sell the vehicle to someone else and have them go through all the trouble just find out you sold their car to someone else. STG train your staff better and stress to them "CUSTOMER SERVICE IS KING" Word of mouth is important, it might increase your ratings and your 45.83% Negative might change. P.S. I bought a beautiful Mazda6 somewhere else. read more

If I could rate them NEGATIVE 5 stars, I would! They do shady, unlawful business. -They listed a vehicle on CarGurus for $30,038 -Verbally confirmed this price/vehicle and set an appointment -Salesperson wasn't there for the appointment and another, Rene, told us the vehicle was sold and that they called and told us and text us -Rene became combative when we denied the phone conversation and texts and even upon him realizing he hadn't and had mixed up another customer, he still would not own up to the fault and continued to be combative -Then told us he could sell us the vehicle because the other buyer wasn't locked in -Then told us the vehicle wouldn't be able to go home today because it hadn't been inspected. Even though on the phone previously we had discussed with the other salesperson, Cole, and confirmed that inspection was done and we would be able to drive off the lot with the vehicle if we wanted it at the appointment time. -There were 8 recalls on this vehicle's year/make/model/trim and we were told they would do the research to make sure this particular vehicle wasn't in need of recall repairs or that they had been done, but that information was not available at our appointment like it was discussed to be -They unlawfully bait and switched from the advertised/listed price to what they wrote up as a quote ($38,555 cash price $49,050.18 after add ons that we had previously discussed as optional, but now they were saying we're not) -When called out about the bait and switch they denied it, but we pulled up the ad (which conveniently had been deleted in the time that we arrived) but we had screenshot it and were able to show them -They said it was a misprint on CarGurus' part and admitted that another potential customer had come to them about this previously, but they didn't change the ad and continued to deny any responsibility to that price even though they had verbally confirmed the listed price on the phone. -When we called local dealerships to inquire about their inventory and mentioned that we were likely being scammed by a local dealership they immediately asked if it was STG and that they heard this a lot 10/10 would NOT recommend doing business here. read more

Wasted 3-4 hours of my time.. I would try to avoid this dealership (both locations). After multiple exchanges with the sales person Brandt, my offer of 26,400 was finally accepted over SMS messaging. I later received a phone call from Walid stating he could not lower the price under 28,000. I told Walid that my offer of 26,400 was already accepted by Brandt. Walid then asked if I could send him screenshots of the text messages (which I did). After a few minutes, Walid called again and stated he spoke with his manager and that he could accept the offer. I warned Walid that if I go, it was to sign documents not be surprised by any packages or preinstalled accessories. Walid assured me that would not be the case and that he would prepare all the paperwork. I showed up to STG with my co-signer at around 7:30 PM. We were greeted by the STG staff and JD assisted us with the paperwork. My co-signer notified JD to provide the paperwork first prior to the credit check. JD assured us it was no problem. Once we received the paperwork, we saw that the sale price was at 28,000 and that our credit had already been run. I notified JD that Walid and Brandt accepted my offer of 26,400 and that he should have not run the credit check until we saw the final price. After 3-4 hours of scrambling, we were finally told by the manager that he apologizes for the mistake of his employees. He stated that no one gave authorization to his employees to accept the offer of 26,400. He continued apologizing until we decided to leave. The manager apologized again and stated he would talk to his supervisor 1st thing in the morning and call us if he could honor the intial offer since his employees were at fault. It is 2:47PM and still no phone call. I understand that business is business, but this wasted almost 4 hours not including the waste of gas. Nice folks, but not responsible for any dishonesty or errors. 3 Errors Made Total: 1. Brandt accepted the 26,400 offer. 2. Walid confirmed the offer and assured his manager honored the quote. 3. credit check was run before showing the final price of the car (which we were assured would not happen). read more

Summary: My experience at STG was the worst car buying ordeal I've ever encountered. From overhearing a salesperson touting an exorbitant loan rate to dealing with deceitful tactics and unreasonable fees, it was a nightmare from start to finish. If you value honesty and fair pricing, steer clear of this dealership. Experience: To set the tone for this review, it's crucial to mention an incident that occurred at STG. We overheard a salesperson next door boasting about securing a "great" loan rate of 16.99% for a family. To me, that's more akin to credit card rates than auto loans. Initially, our experience seemed promising with Sales Manager Renee being helpful and arranging a viewing for a 2018 Toyota Tacoma. However, the facade quickly crumbled. After a brief wait for Renee, another salesperson, Paul, took over. Although friendly, it became evident that we were being set up for a classic bait and switch. The dealership claimed to accept trade-ins at KBB value, but their offer was significantly lower than other dealerships, Carmax, and KBB itself. When negotiations stalled, they brought in their so-called "Trade-in Specialist," Anthony. His tactics were nothing short of deceitful, trying to undermine my understanding of trade-in values and resorting to lies to close the deal. The real shock came with the fees. A car listed at $39,990 ballooned to $52,000 with their added charges. Anthony even had the audacity to defend an $800 charge for window tinting, despite the Carfax report showing it was done by the previous owner in Arizona. When we challenged the absurdity of raising our trade-in value by $2,000 to offset $13,000 in unjustifiable fees, Anthony's true colors showed. He became defensive and refused to return our keys and license, effectively holding our car hostage. It took a major outburst and the involvement of two other employees to get our possessions back. In conclusion, STG is a place to avoid if you don't want to be swindled by $10,000+ in fees and deal with unscrupulous individuals. It's worth paying a bit more at a reputable dealer than enduring the underhanded tactics at STG. read more

If you're considering doing business with STG Auto, do yourself a favor and run the other way. I had the misfortune of interacting with them recently, and it was an exercise in frustration and deceit that I wouldn't wish on my worst enemy. First off, they use AI chatbots to interact with potential buyers on various online apps. Sounds efficient, right? Wrong. These bots are programmed to lead you on a wild goose chase. I received an offer that seemed reasonable, so I decided to engage. Big mistake. What followed was a series of senseless chats, vague responses, and empty promises. The AI would constantly transfer me to different "agents," each more clueless than the last. It felt like a never-ending loop of incompetence and insincerity. Hoping it was just a one-off experience, I did some digging. A quick look at Yelp confirmed my suspicions. It turns out, this dealership has a history of using these distasteful tactics. Multiple reviews echoed my experience: AI chatbots leading customers in circles, bait-and-switch offers, and a general lack of transparency. One reviewer mentioned driving over an hour after being assured the car they wanted was available, only to arrive and be told it had "just been sold." Conveniently, they were then pressured to look at more expensive options. Another customer was promised financing options that mysteriously evaporated once they were on the lot. This dealership thrives on wasting your time and playing mind games. They seem to have zero regard for customer satisfaction or honesty. Instead, they rely on shady tactics to lure you in and then try to manipulate you into a bad deal. BUYER BEWARE: If you value your time, money, and sanity, steer clear of this place. They will screw with you, waste your time, and then laugh all the way to the bank. There are plenty of reputable dealerships out there--this is not one of them. Save yourself the headache and avoid STG Auto like the plague. Trust me, you'll be glad you did. read more