Where do I begin? This is going to be long, but trust me you'll be better off reading the entire post. I purchased a 5 series BMW from this junk yard of a car lot the last day of JulAlong with the car, I purchased an extended warranty. In 3 days the engine blew and I contacted Bill. Man what a crooked liar of a business man. If this guy says he's your friend and cares about you and your family, watch out because he's about to get you GOOOOOD. Be very wary of a car dealership that has a body shop and mechanic off site. (Which was also cited for operating without a license.) Highline Auto Repair in Montclair just in case you're wondering. I was told that the car would be taken to somewhere and then they ended up taking it to a BMW dealership that said the engine needed to be replaced and would be in the neighborhood of $28,000. Since the car was under the dealerships "30 day" warranty AND my extended warranty, I figured it would be no worries and I'd have a new engine. Or some suitable solution. Boy was I wrong. I was told that my problem would be "pre-existing" and that the warranty company would not cover the repairs. Bill said he'd find an engine and we would discuss moving forward. What he actually did was replace the engine without my consent with some junk yard engine that had 20,000 MORE miles on it than the car actually had!! He then had the audacity to tell me that I owed him 1/2 of the repair. Which was only $3,000. How it went from $28,000 to $6,000 you could probably figure out. At any rate, I didn't want to go that route but I wasn't given a choice. He did the repairs even after I implicitly told him not to. I guess he forgot when we signed the contract it was MY car and MY property. After I refused to pay, he had my car on his lot for about 4 months. I was making the payments and got fed up. I had a spare key so I went to pick it up. Keep in mind these guys held my plates and registration. On the same day I freed my car from this guy I had a drivetrain malfunction light come on and the car didn't idle right. It had no power and acted like it was going to die. So I took it to a mechanic who said the spark plugs were all corroded and one of the coils needed to be replaced. Also the air filter was nearly completely clogged. So after $555 I was back on the road. What Bill didn't know was at the time the engine blew I contacted an attorney. I asked Bill several times to just take the car back and let's unwind the deal. At least 5 times I asked him in about 10 days. He said my only option was to pay to fix the car. I told him there was another option, but I'd rather not go there. I gave him several chances to make it right but the greed of this guy made him act like he had me pinned. The Auto Fraud Legal Center in San Diego immediately got on it and although it did take some time because this slimeball likes to stall, Bill finally took the car back and returned my down payment, all of my monthly payments, the insurance premium paid while he held my car hostage, the $555 repair bill, my court costs and my attorneys fees. All in all like $30,000 plus he ate the cost of the used motor. So, if you're there and see a White BMW 535i cream colored interior with za little hole in the passenger seat with 62 or 63K miles, just know the car actually has like 85,000 miles. I'm sure they'll show you a Carfax and everything. But I've got the invoice from BMW with the VIN that says otherwise. Oh, and I have the settlement agreement too. Just do yourself a favor keep driving past this cesspool. Because yes, dealerships don't have a crystal ball to see how a car will be a few days after it leaves their lot. I understand that. Most dealerships use that as a defense. But they have COMPLETE control over how they handle the situation if it arises. Frankly, Bill did a fantastically poor job of handling this situation like a professional. It took a court case to get him to budge. Very sad. I hope this helps anyone reading this. Thanks for paying me my money back. Enjoy the car! Avoid this dealership.... read more

Thank you to everyone at Highline Auto Group for making this the best car buying experience ever for my daughter! The team could not have been more friendly and professional. They made the process easy with no pressure to buy. It did not feel like a typical car dealership at all. I would highly recommend buying a car with them. My daughter is now a proud first time buyer of a Mazda 3. read more

Highline Auto Group - Used Car Dealers Near Me - Montclair, California

I drove from San Diego to Highline Auto Group dealership in Montclair this past Sunday to purchase a 2012 Toyota Tundra Crewmax that i have been researching for days. I found Bill's post on craigslist and called to inquire about the terms i'm looking for in buying my next vehicle. We came to an agreement and i drove the 2.5 hours to his beautiful and well kept establishment. His office was very clean. Even his restroom was above standard. The appearance of his cars and his lot shows detail and cleanliness. They don't have crap cars on their lot. All their vehicles are nice and well kept. My Toyota Tundra that i bought from him is a great shape. I love it! it's a beautiful machine in which we worked out a great deal that met both our terms. I can tell that Bill and his wife are very honest and hardworking business people and i was able to get a sense of family and integrity in their business. We sat there in the office just chatting openly about many things, even when it was already closing time, they entertained our conversations and didn't just kick us out. I'm not too open to making comments about business establishments, but when i do it's because i want to show my appreciation in the honesty of hardworking people who show their customers the utmost respect. Thank you again Bill. My soon to be wife and I look forward to doing business with you again. =) One thing i must recommend to ANYONE buying a USED car is to do your research. Also know that a USED car is that. it's a USED car. A dealer can only check so much, therefore, before signing that contract. DO YOU HOMEWORK. There will be scratches or little door dings but expect that with age. Get the car inspected if you feel it's necessary. OR make sure you get a warranty by your bank or financial institution. I've owned and bought over 130+ cars in my lifetime. And I've dealt with numerous good and bad people along the way. I can tell you that Bill and his family are good people to do business with. read more

Nothing but high marks for this dealership. They were simply amazing. They made the car buying experience absolutely hassle free. This was my 1st time purchasing a car from a dealer and I couldn't be any happier with Luis and everyone else there. Thank you for making it such a fantastic experience. We will be back when the time calls for another vehicle! read more

Highline Auto Group - My new 2013 VW Jetta GLI!!! Thanks so much!! - Used Car Dealers Near Me - Montclair, California

So here we are 2-3 months later and this BMW is still under our name. I'm trying to switch insurance and this car is still under my name. High line Auto Group this car is under your possession and for sale. Why do you still have it under our name??? read more

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I agree with Juan C. STAY AWAY. I almost didn't bother with this dealer after experiencing the female sales rep who was EXTREMELY rude and had a tenuous grasp on the English language as a whole, but after talking to Bill who made some questionable promises, I flew down from SF to view a car I was sworn was "in perfect condition". I show up to take it to get inspected and 10 feet off the lot the windshield gasket flies off the car!! The interior headliner was falling down and had water stains all over it, the DVD player didn't work, the paint and body was in OKAY condition at best. The AC wasn't charged either and the car had an oil leak. I must be the idiot for taking the word of a used car dealer, but this car was in far from the great condition promised over the phone. What a waste of time and money. read more

We just bought a convertible BMW. Mike did great customer service. He quickly responded our web inquiry and gave us a good deal. He patiently explained the car details and all paper works. He provided service options for us to consider, and it is really in a friendly way and no pressure at all. We love the car and thank you again, Mike. We'll definitely come back for another car. read more

My husband and I had been researching the Porsche Cayenne GTS. We wanted to get a newer model than I had been driving. The morning of our trip to Vegas my husband came across one at Highline Auto Group. We drove there on our way to Vegas. Bill and Suzan made the process painless and quick. We traded in ours and left for Vegas within a few hours. We are really happy with it. We still can't believe how quick we were in and out with a newer Porsche. Thank you Bill and Suzan for a pleasant car buying experience. read more

Integrity. Integrity. Integrity. Bill is a great man, and he backs everything he does. Proof? He just paid out of his own pocket to have the ENGINE replaced. What is his fault? No. What is our fault? No. Most likely it was the previous owner's fault, but Bill took care of us, and went over and above, spending thousands to make us happy with the purchase. You don't find people out there anymore like Bill. I'd absolutely trust him. REMEMBER THIS ONE THING when leaving a bad review for ANY used auto dealer - they don't have control over their inventory. They weren't the previous owners. It's a tough biz to be in... But when stuff happens, I prefer to work with people like this, who will make sure you are taken care of, despite bad things that happen. read more

The lady that runs the financial services is rude. Does not make you feel welcomed at all. Got a way nicer car then what I saw there anyway at another dealership. read more

Great customer service from the time I called on the phone to the time I arrived. My financing was handled before I got there. Once I was there it was just a matter of me living the car or or not. I liked it. No pressure whatsoever and paperwork processing was quick and simple. Great process. Bill and his wife were professional and even offered to get me In & Out while they ordered lunch. read more

Highly recommended !!! So happy that finally got what I want and no hassle. This dealer is a family business nice and excellent customer service . I highly recommended to everyone that is looking for a car and don't want to deal with the big dealers and their policies and none sense just to ripe you off. read more

First off, I have to give it to Bill and his wife Suzan for being so hospitable and friendly. Bill is a straight shooter and doesnt BS. I'm a first time buyer and they really worked with me since I was on some what of a budget and my dad purchased a car from then a few months back so they were more trusting of me when it came down to the money. Once Suzan pointed out the cars in my price range, I spotted an '07 Camry and she immediately offered me the test drive and I fell in love with the car the second I left the lot. This is a family business and they run it very well considering its mainly them two doing everything. Overall, I had a great experience and will return in the future if I ever need another car or referring a friend. read more

Highline Auto Group - My '07 Camry purchased from highline - Used Car Dealers Near Me - Montclair, California

I purchased a BMW, from this dealership and it had mechanical problems 2 weeks after. I just would've appreciated it if I was told this vehicle has a lot of mechanical problems. The customer service was great but the product was terrible . read more

They do not inspect their cars but will tell you it was done, all they do is buy auction cars and sell them without a thorough inspection next thing you know your having problems. Do not recommended at all!!! read more

If you've stumbled upon this "dealer" during your search for a car; move along. These unethical excuse for sales people are not even worth your time or frustration. take a look at how long they have had the cars sitting on the lot and that will be a great indication of how great they are. The other review is correct, they really refuse to talk to women. They'll start by extorting them if they do call asking for more money up front when you've offered them plenty and been approved for financing already. They just want more. Then when you have a man call the guy will try the "owner" will talk over you and get angry when you tell them to you are walking away because of the issues. He will then begin to lecture you and try and tell you why you aren't even worthy of buying one of their over priced, busted ass cars. What are you even trying to prove? That'll make me say "OH YOU'RE RIGHT, I'M SORRY! LET'S DO BUSINESS!" Nope. Save yourself some time and money and get a better car by going somewhere real. The good news is that they will be out of business soon. YEE! read more

Amazing customer service. They worked with my wife and I and we could not be happier. Buying a car can be really stressful, but not here! So happy I was able to find a car that I love and not have to be stressed out about it. read more

Bought my first car, a fully loaded 2011 Kia Optima SX Turbo, thanks to Bill and his wife Susan! They are amazing! I would not have been able to buy it without their help. They showed me several car options that were within my budget range, but went above and beyond to help me get into the car I wanted! I felt no pressure or obligation to buy the car, everything was done on my terms. Susan was on the phone with the bank, working with them to help me finance my car with a lower APR than i thought i could get, given my credit score and this being my first car buying experience. She even offered to help refinance after my credit score goes up. Susan and Bill made everything fall into place so that i could drive off in the car I wanted in just a couple hours and I know I wouldn't have been able to do so without them. I definitely plan on going back for my next car! read more

Hi, if your looking for a great reliable car please go down to Highline Auto Group in Montclair Bill and Susan are the best and service is great !!!! Thank you for helping my dreams become a reality!!! read more

Bought a fully load 2012 Audi A4. Every time I drive it I smile. Both Bill and his lovely wife Susan were kind, professional, and put me at ease during the whole buying process. I would definitely recommend checking them out. How highly do I recommend them? I drove 50 miles from West LA all the way to Montclair to do business with them. If there is something specific you are looking for Bill has a huge network of contacts and can find any car you want. Bill/Susan, thank you, thank you, thank you. Another satisfied customer! read more

I just purchased the 2nd vehicle from this dealership the first one in 2013 never had problems with it paid that vehicle off and runs great. The assistance and willingness to help is beyond any expectation I ever had usually dealership try to get money from you not caring about anything else not the case with Higline Auto Group it's own by a married couple and through the years I can say is a great place to do business with I am completely satisfied and will continue to do business with them and recommend them to everybody...you guys are great! read more

Great dealership! They really worked with us in buying our vehicle. We came with all 4 of our kids and they were gracious with all the commotion! They made us feel very comfortable buying a car. They went out of their way to make sure everything was done right and the car was in proper working condition. Thank you! read more

Can you believe they couldn't get a hold of their banks. They didn't have the resources to verify my info.???!

1st of all, buying my 1st BMW was a horrible experience. In no time the computer had multiple problems. The car was malfunctioning every 100 miles. I thought me paying cash was a great gesture but I guess they just don't care. Highline wouldn't even call me back. read more

What a great place to come and buy a previously owned vehicle. These people are great and honest. They went above and beyond to get me the lowest monthly payment with the best bank available. Bill and his wife Susan truly care about their customers and make sure they leave satisfied. This was my very first experience with purchasing a vehicle and i'd have to say I am very happy with my decision. Thank You Highline A. G.. read more

PLEASE STAY AWAY FROM THE SO CALLED DEALER! Just two months out from buying a car from them the car is in need of more than $8,000 I was assured by the owners themselves that all the cars were in great condition. I have a loan out now for a car that I can't even drive. These people are frauds and make you feel as if they will take care of you. When you need them they give you the run around and they don't even have the class or respect to answer my attorney. This people are animals and don't deserve to by in business. read more

By far the worst place to ever by a vehicle. Took them almost 2 months to get me my license plates. Vehicles are not checked out at all, bought at an auctions and thrown for sale. Tires were out of balance and missing a lug nut on each wheel, didn't even put windshield wipers on it. Do not buy from this joke of a business. read more

Thank you so much Highline Auto Group, Huge thanks to you Arleen for making my Retirement vehicle come true. Arleen really works hard for the customer as I know I had lowered my fico score at numerous large dealerships running my credit for the past year and would turn me away unless I was willing to give an enormous down payment which I didn't have. Arleen spent a few hours calling different lenders and Hallalujah I was able to get a loan on my new 2006 GT-Turbo PT Cruiser Black & lots of chrome and fully loaded with under 59K miles and a fantastic price. I had looked for a year for this vehicle and even with many more miles and not all the options the price was $3000-$6000 more than I paid amen!! Bill & Susan are wonderful and make you feel like you're at home when purchasing your new car. I live 50 miles from Montclair and would come back to buy more cars from them and they also have great mechanics close to their dealership. Just to let you know how nice Bill & his wife are they treated me to lunch while over at the mechanics. Arleen thank you for getting me a fair amount for my trade in as well. Arleen works very hard for her customer and then talks with Bill the owner to make the deal happen. Then Susan, Bills wife takes over in in the Billing dept. and completes the deal in full...Highline is a very family oriented dealership. They are very warm and loving amen!! Thank you Bill, Susan, & Arleen for everything you did for me in Jesus mighty name...God bless and Love always brother John in Christ............ read more

Best auto dealership I've been to. My son purchased a 2009 Lexus and he loves it. Just purchased my daughter a 2009 Lexus for graduation and she's in love with it. The service is OUTSTANDING and the treat you like family, makes buying a car so easy without the hassle of lies. I love this place and highly recommend it. Thanks Highline Auto, your the best! read more

I just bought a Chevy Volt from them and both Bill and his people took excellent care of me. First, Susan found a better interest rate that I found from other lenders and made the entire process quick and easy. Second, I am an attorney with a very busy schedule so they stayed extra late and contacted the financing people to accommodate me. They were courteous, respectful and really went out of their way to make sure this was an easy experience. Well done. read more

Worst experience ever. The owner, Gary Sr. was yelling obscenities at me over the phone loud enough for my children to hear because in his words (leaving the swearing out) " a $5000 car isn't worth his time". After I paid over $200 for repairs just to get the car to a sellable condition, prior to the sale, and over $1000 to replace bald tires, 2 valve cover gaskets, and other repairs, the original engine code which has been consistent since prior to the sale and has returned each time after 3 trips to their mechanics, they refused to do anything further to fix it. A code that should have prevented the inspection to begin with. However they reset the code each time claiming it was fixed. Don't believe the positive reviews, more than likely these have been written by employees... Do NOT do business with these people. They will lie, hide damage, and refuse to keep their written or verbal promises. read more