Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

On vacation in Gatlinburg with family and had a car window problem on a rainy day. Not only did…read morethey take us on without a previous appointment, they went above and beyond, and not just got the window back closed (which is all we expected), but got a part quickly and did total repair of the problem within an hour. Good honest, Christian people that treat people with kindness and at a fair price. Highly recommend. Sasser Family (GA & NC)

We were on a camping vacation when our tow vehicle's throttle position sensor went bad. Out of five…read moreauto repair businesses, D&R was the only one who was able to help us out. They had us bring it in, drove us back to our campground, got the part, fixed the vehicle, and picked us back up at the end of that same day! Everyone from the very friendly lady at the front, mechanics and the owner were very nice and super accommodating. If we lived here, they would be our "forever auto shop"! Seriously...they are the BEST!!!

We were stranded in Pigeon Forge over the Memorial Holiday weekend. It was a Sunday and our car was…read morehaving trouble shifting. Seeing that they were open until 10:00pm, I was able to carefully drive to their facility. They said they would look at my car first thing in the morning. I couldn't believe they would be open and working on Memorial day. I rented one of their autos and made it back to the hotel. I returned the next morning and they already had started working on what might be wrong. Dennis, the lead mechanic was wonderful to work with. Dennis said enjoy Pigeon Forge and we will call you as soon as we know what the problem was. At10:00 am I got a call that it was what I thought it was the transmission. I was given several options and they went above and beyond. In fact they found a transmission near by and gave a check to an employee who lived near the supply business to pick up the transmission on his way to work. Again this is Memorial Day and as we enjoyed our day in Pigeon Forge/Gatlinburg as they removed the transmission in preparation to install first thing Tuesday. We again enjoyed the next day and got a call from Dennis at 1:00pm that our car was. They went over everything and kept me informed every step of the way. We didn't loose a day and even though we thought we were gonna be stranded way past the holiday weekend, this company went above and beyond to make sure everything worked into our schedule. I highly recommend them!!!!!

On our way to North Carolina from Nashville to transport supplies to hurricane Helene victims, our…read moretruck's starter went out at Buc-ees. Workman Mobile Auto Repair demonstrated remarkable professionalism and offered a competitively priced installation right there at the gas pump-lol. After contacting 6 other mobile services without success, Joe promptly arrived at 4:30pm on Friday, 45 minutes after our initial call. We are extremely grateful for the exceptional customer service provided. Workman Mobile Auto Repair-Joe you rock! #mobileautorepair #sevierville #customerservice #thankyou

If you are hesitating to call for help, don't. My family was in a jam as the water pump failed in…read moreour car while we were on vacation. Joe came to our rental up in the smokey mountains, diagnosed the problem, picked up the needed parts and fixed the issue same day. Turned what could have been a disaster into a salvageable vacation. He is very knowledgeable and reasonably priced. Can't thank him enough!

I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

Amazing! My battery light started coming on while here on vacation. I had just replaced my…read morealternator last year while on vacation, so I was kinda freaking out. I called Alex and within 10 mins we met up and within another 10 mins he'd tested everything and showed me all my results - it was only the battery Another 30 mins or so and I'm on my way with a new battery and hood struts (he encouraged me to change them so the hood would remain open, something that'd bugged me for a couple years now - he even thru in that labor for free!) Definitely recommend if you need to be up in a hurry and want to work with an honest mechanic. THANKS ALEX!!!!!!

If your vehicle needs help. This is the mechanic. Our truck broke down on a busy weekend during a…read moreTN football game and always busy Gatlinburg. Took care of it and had it ready as promised.

The folks at this shop were friendly, funny, quick and did amazing work at a great price!…read moreAbsolutely 10/10 recommend!!

I needed a tire patch done while away on vacation and they got me in and out in one hour for an…read moreold-school price and a courteous smile. I would highly recommend them over the name brand locations in the area.

I was visiting from out of town when my car broke down, and I honestly didn't know what I was going…read moreto do. I called around a few places, but this shop was the only one willing to work me in on short notice. They were super friendly and understanding from the start. They diagnosed the problem quickly, kept me updated on what was going on, and had the parts ordered and installed by the next day. The whole experience was way less stressful than I expected, and the price was more than fair--especially considering I was in a tough spot. Everyone there was professional but also really kind and down-to-earth. They got me back on the road so that we could go home, and I'm so thankful for their help. If I lived in the area, this would definitely be my go-to garage! K.Webb SouthCarolina

The lobby/waiting area is very nice and the staff are all very friendly but they are a bit…read moreoverpriced, especially compared to some of the other auto shops around town.

Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.

Charged my fiancé 120$ for a fuse. This place is a joke. They WILL up charge you if you are a…read morewomen. If I would've known what she was paying for before getting told the problem I would've put a stop to that immediately. And you gotta love all these fake reviews LMFAO Read all 1 star reviews before even thinking about going to this place.