One thing in life I absolutely dread is going to an auto shop and hunting for the "best deal." Too…read moreoften, I've walked away feeling uncomfortable, judged for not knowing as much about my vehicle as the professionals, or worse -- wondering if I'd been taken advantage of by places that inflate prices or push unnecessary services. Thankfully, that was not my experience at Turbo Tim's. From the very start, things felt different. Before my appointment, I received a fair and transparent estimate for the AC issues I was concerned about. When I arrived, Mike greeted me with a friendly smile and explained the process clearly -- no jargon, no pressure, just honesty. One big bonus? They offer a free ride service for locals to and from the shop. I've never had that before, and it made dropping off my car so much easier. They also communicated throughout the day via text with updates, which I really appreciated. When I came back to pick up my car, the bill was walked through step-by-step, and I was told that if the issue worsens, I can bring it back within a year for a free assessment or fix. It's clear they strive to make everyone feel welcome, no matter their level of car knowledge -- and it shows. I'll definitely keep Turbo Tim's in mind for future repairs. And on a lighter note, the shop's fish tank is pretty cool... and there are multiple friendly shop cats wandering around. I hope they're paid generously in treats and love.

If you need cats and your car fixed then this is the place to go. Staff is always great at…read morecommunicating. I appreciate their efforts to let me respond throughout the day via text. As a busy Northeast teacher, it can be difficult to answer the phone in the middle of the day. Their service always makes it easy and goes above and beyond! Prices are easily comparable to the rest of the market if not even a little cheaper!

I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

It's hard to find a new place to work on your car. And it's difficult to know if you can trust…read morepeople especially if you're not mechanically inclined but at Troy's - I could just tell that I would be taken care of. It's a small shop with minimal waiting room so if your car is going to take more than 45 minutes - you might consider waiting at a coffee shop or something. I had an appointment that I arranged via email. They were prompt with bringing my car back for the oil change and I was out within half an hour. During my wait - I had a lovely chat with the guy behind the front desk, he talked to me about the history of the shop and the experience Troy has. Another patron brought them fudge while they worked on her car and a second patron tipped them for pumping gas - in this economy?! To me those were clear signs that these people take care of their customers and the customers keep coming back! I'm glad I found this place for all my future car maintenance

It's rare to find an auto care shop where you immediately feel like more than just another…read morecustomer, and this is one of those places. The owner truly cares. Not just about doing quality work, but about people. You can see it in the way he treats his customers, the pride he takes in his work, and the respect he shows his employees. There's a level of integrity here that's hard to come by. No pressure, no upselling, just honest explanations and work done the right way. You can tell this is a business built on trust, not shortcuts. The team is knowledgeable, professional, and clearly supported by leadership that values them, which says a lot about the culture behind the scenes. If you're looking for an auto care shop that operates with honesty, heart, and real craftsmanship, this is it. I wouldn't hesitate to recommend them to anyone.

T&T did great work on my car but just as importantly is trustworthy and respectful. Jordan clearly…read moreexplained everything so I could understand exactly what was going on with my car and why it's important. I highly recommend!

If you want a fair mechanic, you called TNT and you tell him what's wrong with your car and ask him…read moreif he's got the time to fix it. He'll tell you when the time he can look at your car, he will not try to rob you. He's very fair and he won't charge it so much like all the other people he's very fair. He's worked on my car as many times and I'm happy and I hope he makes you happy. He'll be straight up with you.

Amazing, genuine service at reasonable prices. I've recommended this shop to many people for car…read morework and will continue to do so!

I've been going to Nelson's since 2016. I have been to the Uptown location off Lyndale as well as…read morethe Green Garage! I LOVE NELSON'S! They treat you like family, never talked down to me or patronize me (a big thing for a female who is used to others trying to make me feel badly or take advantage of me). This has been my experience at all their locations. Most recently, I was heading back to Wisconsin for a family wedding. Long story short- I had car issues and Nelson's was the first call I made. They told me to bring it by and looked at it immediately. They were so kind, quick to act, and empathetic--I truly felt seen and valued. They helped me learn what I needed to do, and worked with me to get the job done right. I had to come for a follow up, and they took care of me again with such kindness, efficiency, and care. Cannot recommend enough!

A twenty-year customer, I was towed to the shop one day this week. Jesse promptly and politely…read moreprocessed the paper for work and a loaner. The loaner was a dream to drive. Jesse called with an update and the next day Jamison called with results and processed paperwork, and I drove away with two new tires and a healthy vehicle. This crew is pleasant and professional and works for the customer. I value the team highly. jhw

Had rear differential replaced here. They gave two options to help lower costs…read more We did go with the used/rebuilt option. Unfortunately we had issues with the one installed. They ended up working to get it replaced. They do very honest work for a reasonable price.

I live NE Minneapolis and this is the first place I always take my cars. they are welcoming,…read moreprofessional, honest and fast. I'm always happy with the work and the price paid for their services. Their staff are very intelligent and find solutions that work for you.

Kind, helpful, quick. Tire change. Good experience over the phone as well as in person.read more

The people here are the absolute BEST! I've been bringing…read moremy car here for the past 2-ish years for oil changes and general maintenance. They are honest, respectful, and friendly mechanics and workers here. Speaking as a woman, I have never experienced any condescension and feel very safe and not taken advantage of. Their prices are average, but the service is efficient, and the friendly staff make it worth it. They even gave my car a complimentary car wash after an oil change! They have a cozy waiting area in their office if you choose to wait for your car instead of taking one of their loaners. I highly recommend this auto shop for car maintenance, especially to women who are looking for trusted mechanics.

I have been a customer since 1997. I would not go anywhere else to have my car serviced. The staff…read moreare amazing! Personable, knowledgeable, kind, and they take the time to ask the right questions and to put people at ease. Special shout out to Ben, Wade and Andrew! I don't have enough words to say how fabulous they are. And Tom, the owner, rocks!