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Services - Stockornaut

Auto maintenance

Auto repairs

Routine automotive maintenance

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15 years ago

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Herbert Automotive

Herbert Automotive

3.0
(4 reviews)

They lost my car key almost 2 months ago, and it's still not resolved…read more I was promised a replacement two weeks ago, but no one ever showed up to my house. No email, no phone call, no text, nothing. I went back to the store a week later and was told they would reach out again later that day. A week later, I'm still keyless with no appointment, no update, and no accountability. I even spoke with Derek, the district manager, and somehow nothing has been resolved. What makes this even worse is that the mechanic who last had my key quit, and apparently he was the last person who had it. So now the key is just gone and no one there seems to know anything about it. And every time I call, they tell me they'll "take my number and call me back." I've given them my information multiple times and no one ever calls back. One time when I called, the assistant manager literally laughed after I told her that they had already taken my information multiple times and promised to call me back before. After laughing, she still said, "Let me get your information and someone will get to you," like that hasn't already happened several times. The crazy part is this should be a simple fix. Cutting and programming a key takes maybe 30 minutes, yet here we are almost two months later and I still don't have a key. And to top it all off, the only reason they even had my key in the first place was because I went in for an alignment. I waited there for about an hour, only to be told they couldn't even do the alignment and that I had to leave. So not only did they waste my time, they lost my key in the process. I showed up because I was told I could get an alignment the same day within about an hour. Instead, I left with no alignment and somehow without my key. Two months later and I'm still dealing with a problem they caused. Completely unacceptable.

Honest management and mechanics that are professional and do great work. I have used this location…read morefor a wide range of services from basic oil changes, tire purchases and rotations to major brake and engine work. I have always been satisfied with their work, professionalism, and communication.

Stockornaut - autopartssupplies - Updated June 2026

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