I LOVE my new 2022 Prius Prime! John Joplin at Stokes Toyota Hilton Head was great when he sold me my car, but when the hub caps fell off after less than 5 months, he was rude and unhelpful. I was on my way to surgery and he did not address the situation or follow up with me although he said he would. He said his job was Sales and it was not his responsibility to handle problems with the vehicle after he sells it. HOW do hub caps just fall off a BRAND NEW 2022 Toyota Prius Prime with Less than 2,500 mile on it after only 5 months? John Joplin also said he would help me with answering any questions I may have with my new car. He did not. I still get ERRORS on the Dashboard that say I need to use ENTUNE (a Toyota App) and that my car's Software needs to be "UPDATED" by the Dealership. John said that they no longer use ENTUNE... then why do I get errors saying I need to use it on my car? And what are the Updates I need? John Joplin said he did not know and to disregard the Errors.... Unsettling at best. A car that you buy with only 4 miles on it should NOT have ERRORS like this. John Joplin did not care. I also wanted to learn how to check the tire pressure and other items that it would be simple for a Salesman who knows about the car he is selling should be able to do. John Joplin either did not know or did not care to take the time to show me these features. I recommend Stokes Toyota of Hilton Head for buying your new car, just do you yourself a favor and do NOT ask for Salesman John Joplin. He will sell you a car, but that is ALL he will do. read more

I have purchased a few used vehicles at this dealership and have never been disappointed in the car or the deal that I walked away with. When you buy a car, no matter where, you have to know what you want, how much want to spend, and how much you want for your trade-in (if you have a trade in). Additionally, you have to know car values and be prepared to bargain in good faith. At Stokes Brown Toyota of Hilton Head, it's pretty painless in getting the deal you want as long as you are knowledgeable, fair-minded, and make your needs and wants crystal clear. Either they can get it done or they can't. PERIOD. Over the past four years, I purchased a used Avalon and a used SLK-280 ... and had a trade-in on both, AND after a lot of bargaining back and forth, I got the deal that I wanted. Both cars that I purchased were inspected and tested, and I continue to be VERY happy with both of them. My salesperson was David (outstanding). In addition to making the buying process easy and problem-free, I really appreciate getting both cars serviced there. More than 99% of the time, "it gets done right the first time". Once or twice I had a wheel bearing problem that resurfaced after service ... and they fixed it immediately. My service advisor was Jon (outstanding). In 2016, I'll be ready to upgrade my 2004 Avalon (just for a change - although it works perfectly) to a later model Avalon. I'm pretty sure I'll find it on cars.com, but I'll try to buy it through Stokes Brown Toyota of Hilton Head, as I trust them 100% to get me the right car and the right deal. read more

I bought a 2016 Toyota Tacoma SR5 at Stokes Brown Toyota. After a few days, there was a rattle in the ceiling of the cab. I brought the truck to the dealer and they said they fixed it. The same day, the noise came back and I took it back and they fixed it. A few weeks after that, there was a noise in the steering wheel and they replaced the whole steering wheel because it had damage. After that, a new noise started coming from the dash. The mechanic, the service representative and the service manager heard the noise when we drove the vehicle. They checked the truck four times and they could not fix the noise. The solution they offered was for me to buy a 2017 model! This week, I had a new problem with the truck. The truck needed alignment and I needed to buy 2 new tires. The dealer said they would give me a 50% discount and I needed to pay $148.35 per tire plus tax. The alignment was around $109.95. The total was around $450.00. The truck has under 20,000 miles. The dealer said they would not take any responsibility for the alignment and tires. I paid for an extended warranty for the truck. Will I need to spend this much every 20,000 miles? The Lemon Law says the vendor has 3 opportunities to fix the same problem. Do I need to spend more money on a lawyer to fix the problem? read more

I had a wonderful experience here. I needed to find a car and started where most people do - online. After hearing and seeing a bunch of ads on the radio and online for Toyota lease options, I contacted them via their website. Melissa was my first point of contact, sending me information and answering my questions for a couple of months while I weighed options. When I was finally ready to go in, they had late hours so I could get there after work. Melissa made sure I had an appointment with Wayne. Wayne introduced me to JT, who got me started. We went through what I was looking for, what was most important to me and then he showed me a couple different models and the features and differences of each. After test driving the two I was most interested in, we started the financing process. Wayne jumped in to help explain the numbers and even worked with my post-separation credit to get me a payment I could manage for the car I really wanted - 2015 Camry LE. Dustin went over all the paperwork for me. All three gentlemen stayed past closing to be sure I was satisfied and comfortable before driving home in my new car. It was an exceptional experience. I never felt pushed or rushed. If this level of service continues, I will certainly be a customer for life. read more

I was very pleased with my experience at Stokes Brown Toyota. The navigation system in my 2015 Toyota Sienna was acting up and not giving me any accurate locations or directions. I brought the vehicle into the dealership's service area without an appointment to see what could be done. Service advisor Mark Childres was the person who greeted me and asked what my situation was. After an explanation, and his looking at the system and trying a few ways to possibly see the problem, he asked me if I could wait while a technician looked at the problem. After a short wait, Mr. Childres came back to me to tell me what the problem was and that a part needed to be ordered. He advised me that the repair was covered under my warranty and that we needed to make an appointment to have the part installed, when it was received. After a couple of days I received a note to call Mark and make an appointment. I brought the vehicle in and The time frame I was quoted for completion was actually shorter than quoted. Mark completed the necessary paperwork and I was off with a perfectly functioning navigation system. Koodos to Mark Childres for his efforts and the staff who completed the repair!! read more

I was recently on a car hunting mission. One of the vehicles on my radar screen was a 2015 Toyota Sequoia Platinum. I stopped by Stokes Brown of Hilton to look at one but was told the Sequoia's were not readily available. The sales associate I dealt with, "Cal" convinced me that the Sequoia was probably the vehicle the suited me best. I then contacted all of the Toyota dealers in SC and found out that no one had a Sequoia. A few days later, Cal called to tell me he had an associate of his bring in his personal Sequoia for me to look at. My wife and I went to the dealership and decided that was the vehicle that we wanted. We negotiated a deal, but still had the issue of not having a vehicle available. For almost 2 weeks I hounded Cal and his attitude never wavered from his intense desire to please us. Earlier this week they found me the vehicle that we wanted and took delivery yesterday. Cal spent 3.5 hours with me doing the paperwork and going over the vehicle. My experience with this dealership was hassle free. I see several negative reviews about their service department, but I will have my service done at a dealer closer to were I live read more

Although I reside in Whitestone, NY, I just made a purchase of a new vehicle from Stokes Brown Toyota of Hilton Head, SC. The entirety of this deal occurred over the telephone. I was looking to purchase a 2016 TRD PRO which is a very sought after vehicle, yet they were open to negotiation. Chris Marsh in the sales department and Shawn Richardson in the finance department were very knowledgeable, helpful and answered every question, returned every one of the calls placed to them and made me feel confident in going through this long distance transaction. Pictures of the vehicle were sent during every step of this process (installation of add-ons, etc.) and everything was done with care. Finally, Chris went into work on his day off to allow the transport company to pick up the vehicle. Again pics and information was sent to me to reassure that the vehicle was picked up and there were no issues. The car arrived in pristine condition as they promised. I am very happy with Chris and Shawn's professionalism. They went above and beyond what was necessary to ensure a successful transaction. George, Whitestone, NY read more

I highly recommend Tom Calcaterra !!! I am 70 years old and have purchased many cars over my lifetime. The professional care I received from Tom was the best I have ever had. Tom was completely knowledgeable of the entire Toyota product line. He was equally knowledgeable of the competition. He is an expert in his field. Tom did an excellent comparison of different features and never bad mouthed the competition. I really admired that. Tom went the extra mile in driving to my house to have my wife view different cars, my wife was in a wheelchair at the time and he made the decision easy for us. He drove back to my home several times to have my wife sign the papers, which made everything very easy for both of us. After the sale, Tom spent well over an hour with me demonstrating all the features in the car, and scheduled a follow up visit after we have had the car to ensure we understand and can utilize all the features in the car. And then as an unbelievable customer customer service after the sale, Tom suggested I have him schedule my maintenance. You could not choose a better sales consultant !!!! read more

I would like to thank Stokes Brown Toyota for the wonderful customer service I received on Saturday May 20th. I was on my way to Ft Myers, FL from Charlotte, NC to visit my dad. As I was heading down 95 my Toyota Corolla started making a loud noise from under my car. I took the next exit and checked. I saw a cover of some sort had came loose and was hanging down. Since I did not know what the cover was for or if it would cause me any other problems I searched for the closest Toyota dealership. I stopped @ Stokes Brown around 11:00 a.m. and was met by a pleasant gentleman named Mike. He took a look under my car and said that I had some clips missing from the cover. He replaced the clips and said I was good to go. I asked him about the charge and he said not to worry. I then tried to give him some money for his work but he declined that too. He told me to have a safe trip to FL. I wish y'all weren't so far away or I would use your location forever! Maybe you can teach the Toyota of North Charlotte about great customer service! Thank you Mike! I appreciate all that you did that day! read more

I want to start by saying that the thought of buying a new car caused nightmares for me. We all think of slick car salesman that hassle you and you always feel like you over pay. Well my experience was exactly opposite here. I went in not knowing what I wanted, could afford, or when I would get something. After being graciously greeted, I was given my space to look around. I then had a great sales person who explained the difference between a lease and buying, why it works for some and doesn't for others, and what I may be able to afford. I ended up getting a brand new SUV with little down and great low payments. They ordered the exact car I wanted and dropped it off in Charleston.... First class service! I get free oil changes with my Toyota Care card and feel comfortable knowing that if I ever need anything this dealership will assist me. I could go on about how great this experience was, but the only way to truly know is to experience it yourself. I highly recommend Toyota and I wouldn't buy one from anywhere else. read more

I've never feel comfortable in car dealerships.. In my experience I've always felt rushed into buying something for an outrageous cost and dealt with salesmen that are just trying to get another check in the box with no consideration of my wants or needs. This all changed when I visited Stokes Toyota Hilton Head. First of all, I started looking at cars and messaged Ramon and Michael to compromise on a good price. Their responses came in a very timely manner. I came in yesterday to to test drive a vehicle with Will and I really appreciate that he wasn't very pushy for us to buy anything. I can't stand it when I feel pressured to buy something. When it came to financing the car we wanted, it was initially more than I expected but we were able to get it for the right price. Big thanks to Stokes Toyota Hilton Head for understanding my families needs and putting us in a car we wanted that fit our budget! You guys have changed the way I look at car dealerships and I will highly recommend anyone come to you for a car! read more

I was preparing for surgery and two days prior was hit broadside in my vehicle. I had my surgery and two days later was informed that the insurance company was totaling my car. I now had to purchase a car. I entered Stokes Brown Toyota and was greeted by salesperson Chris Pepin. He was informative, helpful and went over the different options that might fit my situation. It took me a day to think about it but I knew I wanted to do business with Mr. Pepin. The next day, I went back and purchased a 2017 Toyota Camry.....because I also needed financing, after an experience that was completely delightful I went into do the financing with Glen Marriot. That too was simple and easy. I left 100% satisfied and confident with the decision I had made, the purchase I had made and also the two men who helped me. I am hopeful that this quality is dealership wide here and am looking forward to having a service department that meets my expectations and beyond as well!! Thank you Chris and Glen. read more

I have nothing but good things to say about this dealership and in particular the service department. Traveling to vacation location in Fla. from MA. We encountered a mishap and needed side mirror replaced. Called a day ahead from different state while on road and asked if they could get one and install the following day as we were making a stopover in Hilton Head for only one night. They found the part, had at dealership by early next morning and installed enabelling us to continue with trip unchanged. Everyone there from the person on phone at service desk to the person checking us in were so curtious and helpful throughout our dealings with them. Considering they would likely never see us again and would not be a future customer, we feel they went beyond our experiences with dealerships anywhere we have been including our own at home. Thank you for helping to make an unfortunate event with our car not ruin our vacation. Linda P. read more

All corporate businesses like to hire competent employees. The filtering process used by Toyota to hire employees reflect a personality that Toyota hopes will show its values and its mission statement. Tom Cal reflects those values. Having said this, we find Tom Calcaerra should be looked upon for bonuses, more responsibility and early promotions. He is ambitious, willing to put in the hours necessary, and is more than capable for early advancement. He listened to our wants and needs and directed us to a vehicle that satisfied our requirements. His patience was exemplary in dealing with senior citizens especially in taking over an hour and a half to show, demonstrate and set up the complicated technology on the vehicle. His tutorial on the operating systems was easy to follow and his willingness to follow up on future needs demonstrates his commitment to customer satisfaction. Lisa and Hugh Hill read more

I had an excellent experience at Toyota thanks to Alberto Barrientos. He is always professional, knowledgeable, and truly cares about his customers. From the moment I arrived, he made me feel welcomed and took the time to explain everything clearly about my vehicle's service. Alberto goes above and beyond to make sure everything is handled smoothly and that I leave completely satisfied every time. It is hard to find someone so honest, attentive, and dedicated nowadays. He always keeps me updated, answers all my questions patiently, and makes the whole process stress-free. Because of Alberto, I feel confident bringing my car to Toyota for service. He is definitely one of the best service advisors I have ever worked with, and I highly recommend asking for him if you want outstanding customer service. Thank you, Alberto, for always taking such good care of me and my vehicle! read more

While traveling with my family on vacation to Hilton Head, our car's brake lights went out as noticed by the police. In order to avoid a ticket we pulled into the closest car servicing place which happened to be a Stokes Toyota. It was packed and I now know why, the service was phenomenal! Andrew Doty, one of the main service managers, personally came out and welcomed us. When we told him we were from out of town and on vacation he made sure we were taken care of quickly. He was so kind and personable as he made us feel more comfortable having our Hyundai serviced at Toyota. The staff was friendly and informative. But beyond that, for the first time ever, we didn't feel like we were trying to be sold on upgrades or other services like at other pushy dealers. THATS HOW IT SHOULD BE DONE! Thank you Stokes Toyota, you guys rock!!! -frequent traveler read more

I recently took my Toyota Venza in for periodic servicing around 9 in the morning. The Service Manager asked if I would prefer to wait or have an Uber ride ordered. I opted for the ride to my home. when my vehicle was ready it was close to 5. The service manager tried repeatedly to order an Uber but at that time of the day there were none available. He called me and said he would be picking me up in his car to bring me to the dealership so I could pick up my car that was ready. He arrived shortly afterwards and took me back to the dealership, in his car, and I was able to retrieve my car. Super dedication to customer satisfaction. Will I be going back for future service? Most assuredly. I'm looking forward to working with Purvis, the generous and polite young Service Manager, who has demonstrated what good, caring customer service is all about. read more

This was the best car buying experience I have ever had. I had a serious car accident which totaled my car and while I was frustrated with having to buy a car- Joe Morand the sales consultant made it pleasurable. From the minute he came up to us and started talking you could tell he was truly interested in what we needed. We came looking for a used car and ending up purchasing a 2015 Toyota Camry. A beautiful car and with a great safety rating! Working with Glen on the financial side of it was a very pleasant surprise. He worked very hard to get us exactly what we needed with the warranties and found ways for us to save money. I encourage everyone to go there and speak with "Toyota Joe" - he will find you exactly what you need and always has a smile on his face. This was more like buying a car from family then the pressure of a "car salesman." read more

I got stranded in Bluffton last Saturday (October 3), with services closed until Monday. Joe Matejeski, sales manager, did his best to help me out but unfortunately, I had to have the car serviced on Monday. Today, Monday, I was at the garage at the earliest and finally, a diagnostic was made. Water in the gas tank! So, a lot of waiting before I can get back on the road to continue my long trip from Quebec to Florida. Everyone is very helpful and they are trying their best to make my wait more bearable and as short as possible. Joe has even ordered me a sandwich for lunch. He's been very nice and I would recommend this dealership and garage to everyone. Thank you so much for caring, and a special thank you to Dan who is overseeing the work being done. He wants to make sure that the car will be as good as new when I leave. Lorraine read more