I'm genuinely surprised this U-Haul location has a 5.0 rating on their website, because my…read moreexperience was far from that. When I walked in, the front desk rep, Maria, looked right at me, then immediately went back to scrolling on her phone. Because of how I was treated, I ended up returning some of the items I had just purchased. It left such a bad taste in my mouth that I no longer felt comfortable giving them my business. I came in hoping to support a local, brick-and-mortar shop instead of just running to Amazon like we all so often do, but experiences like this make it hard to justify the effort. If stores want customers to care about shopping local, they need to care enough to hire people who actually want to be there and treat customers with basic respect.

Todd was extremely helpful. Even though he was busy with other customers, he helped me figure out…read morethat my towing wiring was bad and showed me how to fix it. Without his help, I would not have been able to rent a trailer which would have messed up more whole day.

Rick and his staff are professional, courteous people. I am back for the summer and glad to know…read moreRick is still the manager. Great place to store anyth!

Rick was wonderful to work with, very accommodating and helpful! I highly recommended using this…read morelocation for secure storage.

Brand spanking new buildings, easy as 1-2-3 virtual check in and out and get in and out anytime you…read morewant. I'd have given 5 stars but a bit more expensive than I wanted to spend, but demand out weighs supply these days

We have been renting for 5-6 years, Maria was a big help when we needed a bigger unit. I do not…read moreunderstand the price raises about every 6 months went from 99 dollars to 232.00. But that is not office staffs fault. Maria helped me figure out exactly the new size we needed and was very helpful even when I went at end of day.

HOYL PRICE GOUGING. What you start off paying is not at all the reality. We started off paying 100…read moreand now it's 178.

Just started storing some items. Owners and workers very personable and helpful. Diane was a…read moresweetheart.

We have used this storage facility for over 20 years for various needs and have NEVER had a single…read moreproblem. Now that's pretty amazing, isn't it? The people there are really nice and helpful, too, and it's a really convenient location.

I think I have been a client at ABC Storage for over 10 years now. (I am not sure but it may be…read morewell over 10 years!) I most certainly recommend them. It's a family owned business. I had a very good relationship with the original owner (who was a Marine). He passed away 2 or 3 years ago. His son has since taken the business over and is doing a good job. I probably go to my storage units on average once a month. I have a lot of stuff in storage. I feel that the staff at ABC have been consistently personable and supportive with me through all my years there. Whenever a problem arose and I asked for assistance they came through for me. I will never forget one particular time the original owner went above and beyond to assist me when I had to move a piece of furniture out. I really feel the people who work at ABC are kind people. The current facility manager, JoAnn is very professional in the way she serves the customers. She has always been accommodating and helpful. The overhead door was getting difficult for me to lift up and JoAnn had it fixed in a timely manner. Quite a while ago I had another storage in Palatine. The customer service at that storage wasn't always consistently friendly. Then some years back - (when the prices at the storage in Palatine started going up too high)- I ended up having to move all the contents of that particular storage to ABC in Round Lake as well. I did end up saving enough money to justify the hassle and cost of moving a very large storage (which was a nightmare). At the time I started with ABC their prices were better than the other places I had checked out in the general area. I honestly have not checked prices in some years, but I do feel the staff at ABC has always made me feel like a valued customer.

I recently rented a space here, I went with them due to price. I compared prices with a few places…read morearound the area and they were the cheapest. The staff that helped me was very friendly and i liked that the owner is a former Marine. The only down side to the place is the access is not 24 hour it is like 7am - 10pm which works for me.

Avoid if you can…read more They act like they are doing you a favor by renting you equipment. Have had defective equipment rented a couple times. They still wanted to charge for the time it was down due tot their negligence. Last visit, needed a mini skid for 4 hours and would not allow it unless paid for all 24 hours as they don't have a working hour meter on it.

Visited the store last week and no one was wearing a mask behind the desk. I asked why and was told…read more"We decided we are not wearing masks" "Tired of people coming in and making fun of us" "We keep our distance from each other" Normally I would give this place 4 stars, but not after hearing that attitude. I will find somewhere else to go!

I have been renting at Rite Storage for many years and have always had a great experience with the…read morepeople there and especially with the pricing. Extremely happy with the professionalism.

I moved into this facility because the price was great.. but now they raised the rates from 90 to…read more109 to 139. The ladies that run the office are mean and only care about their money... my locker was broken into and I received no compensation.. the lockers are not weather proofed and everything I stored for last 5 years is worthless.... I would stick to a name brand that has quality behind its name.. not here this is a small family ran place that doesn't care.