I'm genuinely surprised this U-Haul location has a 5.0 rating on their website, because my…read moreexperience was far from that. When I walked in, the front desk rep, Maria, looked right at me, then immediately went back to scrolling on her phone. Because of how I was treated, I ended up returning some of the items I had just purchased. It left such a bad taste in my mouth that I no longer felt comfortable giving them my business. I came in hoping to support a local, brick-and-mortar shop instead of just running to Amazon like we all so often do, but experiences like this make it hard to justify the effort. If stores want customers to care about shopping local, they need to care enough to hire people who actually want to be there and treat customers with basic respect.

Todd was extremely helpful. Even though he was busy with other customers, he helped me figure out…read morethat my towing wiring was bad and showed me how to fix it. Without his help, I would not have been able to rent a trailer which would have messed up more whole day.

I'm only giving 1 star because it's required. They'll get you into a storage unit and jack your…read moreprices. They don't care about existing customers, they only want to get you into a unit so they can start their price increase. the unit started at 212 now it's at 311. Paid on time every month. If you're looking for good business, GO SOMEWHERE ELSE. Customer service hung up on me when I was trying to get this under control.

We made a visit today to see the facility and available space. Kristen P gave us a tour and great…read morefeeling about this site. We felt very comfortable with both the site and Kristen! We hope to sign up in the next days. Give this place a look and make sure to ask for Kristen you will agree it's a great place to store.

Very clean and well kept. Can't get app to open gate still using gate code. Customer support at…read moresite was friendly but told me reinstalling the app would work but didn't will try again may be a phone issue

March 28, 2025. Via phone call I met the new manager of Kelly Ct, Mike. He was all business, &…read more polite -- & capable & quick. No messing around type guy. I have been there quite a number of years. I discovered rent can be lowered with a request. There must be new stricter rules bc Mike said we are only allowed ONE request PER YEAR for a rent decrease. (And that request can be refused, or it can lower the rent for 3 OR 6 months.) Mike did his job & was amiable toward me. I would be glad to ask him anything again as the man certainly spoke in an honorable manner & he was precise in his information. --The next comment has absolutely nothing to do with Mike: The property is looking better as the gate has been working, which I appreciate.

I hit the wrong button I would not recommend Them . They raised my rent an outrageous amount And i…read morewasn't even there 6 months The lighting is terrible And it's freezing Climate controlled my foot. The only plus was the staff they were always helpful, plus somehow I got a dead frog in the unit.I would recommend metro self storage. A thousand times cleaner,, better,, camera security in the building,, better rate,, book online. great staff and its right down the block on Butterfield

A great pleasure to work with! Chris and Bruce delivered the best customer service. I will…read moredefinitely recommend them to friends and family.

I've had a great experience working with the Libertyville, IL PODS Group. We're using four pods…read morewhile our new house is being built. I've been very impressed with the professional drivers and the local manager Guadalupe Zapata. Lupe was able to accommodate an unexpected change quickly. I also spoke with in Customer Service who was very helpful.

This review isn't about this particular office but rather PODS itself, which is terrible. An…read moreexpensive piece of furniture was ruined by water damage from one of their Pods and they refused to pay one cent to repair it. Also they charge you for a full month of a rental even if you use it for just one day. Never again.

Been a member for a while now - great facility and friendly staff- I couldnt imagine going to any…read moreother storage unit to protect and keep any of my belongings! thanks polo storage staff!!!

really clean. People are super nice. And it's quite secure.read more

I had a terrible experience with a national company and needed someone to come in and pick up the…read morepieces of that disaster. A Best Movers exceeded all expectations. Team was considerate, took excellent care of my personal possessions. delivered on time and within budget. I can not say enough good about them.

Jeff and his team were fantastic to work with. They made the process seamless, were friendly and…read moreefficient. His whole crew was very careful with our belongings. They also put our couch and beds together for us which was a huge help. They made the day so much less stressful, and we would highly recommend them.