Stored my stuff with them for a bit while in San Diego. Great location, clean and easily…read moreaccessible! Definitely recommend!

I rarely leave reviews, but I feel it's important to share an honest experience for anyone…read moreconsidering storing their personal belongings here. I was informed by Kettner Storage that my lock was allegedly loose, and without my authorization, they placed their own lock on my unit. While I understand security protocols are important, the way the situation was handled afterward was incredibly disappointing and unnecessarily difficult. I live far from the facility, and with the cost of gas and time, I sent my assistant to simply check the unit. Despite calling from the phone number listed on my account -- the same number they have previously used to contact me regarding payments and account information -- my assistant was denied access because they refused to provide the key to the lock THEY placed on my unit. After multiple calls with the supervisor, confirming my identity over the phone, acknowledging who I was, and having my account information in front of them, they still insisted I personally drive down with my physical ID to access my own belongings. What made this more frustrating was being told "not to take it personally," when the reality is that this caused a very personal inconvenience involving my time, travel, expenses, and stress. There were many reasonable solutions that could have been offered: * Allowing me to email a copy of my ID for verification * Adding my assistant temporarily to the account * Verifying identity through the account phone number and information already on file Instead, I was met with inflexibility and what I believe was dishonesty. I was later told that on April 16th I had allegedly been informed that I would need to appear in person with ID to access the unit. That conversation never happened. The discussion on that date was regarding adding my card to autopay. For people who store important belongings -- especially if you travel frequently, live far away, or may need emergency access through a trusted assistant or family member -- this is something to seriously consider. If a lock issue occurs and you cannot physically appear immediately, accessing your own belongings may become extremely difficult. Storage companies should not only provide security, but also professionalism, honesty, hospitality, and practical solutions for their customers. Unfortunately, that was not my experience here. I truly wish I could leave zero stars, but one will have to do.

My wife and I just moved here from Dallas, TX and in need of a storage facility. We stopped by and…read morethe customer service is off the hook fantastic, we met Darlene, she has been here for over 19 years and knows the property like the back of her hand. She rented a unit to us but after further conversation realized our new address is in PB/ Pacific Beach. She said they have a facility closer to our home which in fact was only two blocks away and we are to new we didn't realize! She helped us secure an until at that location, she called for us and talked to their manager if that location to reserve a 10x10 unit. She didn't need to help us or call in our behalf but she did, this is fantastic. Service and such a nice person. Darlene, we wish you all the best health, happiness and success as you retire soon. Enjoy this Maine Lobsters and drink plenty of rum drinks in Key West! Thank you so much for your help and welcoming us to San Diego!

Very Good service, Darlene and Angie are amazing! and I definitely recommend and will come again!read more

Sal is super nice and professional. Place is clean and…read moreeasy to access! Thank you Sal!!

OK, so this is how this place works... They get you in with really cheap low rates for a couple of…read moremonths... Then they raise the rate more than double for a few months... Then they can't guarantee the rates for the months after that ...no thank you... They don't even have trash cans for you to discard waste... No thank you

Used Pacific Highway Storage since Jan of 2020 and it's been awesome. We recently had an awful…read moreexperience and had to move out of an apartment ASAP, and they were able to get us 2 huuuge units, ground level, right next to each other; AND right next to the door. The girl working in the office was super helpful in making everything easy and convenient for us. I never got the vibe that there were people making meth or anything inside their units and it always felt safe, despite the inherently creepy vibe of storage unit places. Great place, super clean, good rates. Would rent again (but hopefully never have to).

Don't Store your stuff here ! There is a METH ADDICT Living on the property she's always screaming…read moreyelling throwing things around. Begging for Handouts. I don't understand why management allows this

This has proven to be a professional moving company that is honest and has fair prices. I've moved…read morewith them twice in the past three years and both times I've been pleased with their services. I have read that a few people on yelp have had bad experiences with them, but that seems to be the minority. From what I've read there are very specific instances of people being upset about broken items and the replacement process or results not up to par with the customers expectations. But from what I've experienced the movers both times were very careful with my items and thorough in wrapping all my furniture in padding blankets and protecting my old and new house with flooring and wall covers. I'm not discounting other people's experiences or saying that they didn't happen, I just think that these were one off cases. For a moving company with so many satisfied customers and a long track history in the local area they have very competitive prices. I did market research prior to both moves and found the majority of moving companies charge at least $10 or more an hour per mover. So for a move that requires three movers at $10 an hour each, that's a $30 savings each hour. And each of my moves have taken at least six hours, that's at least $180 savings right there. Now this math doesn't take into account extra fees that each moving company seem to have, such as fuel and driving time, but out of all the moving companies I called all of those fees were very similar and perhaps standardized? Between the reviews I read on yelp and the pricing research I've done with each move, this company won my bid twice.

Hello everybody, Just to let you know these guys are absolutely fantastic. I spoke with a…read morerepresentative named Nicole. And oh my gosh her costumer service skills were way beyond top notch. So friendly and very helpful,professional, and knowledgeable and very well spoken. I can just keep writing but take my word for it try them and you will not be disappointed on your choice. Budget friendly great value for the dollar. Thanks so much for your help Nicole. I wish everyone had the same professionalism as you.Take care and be safe and stay healthy.....God Bless

Phone registration was friendly and clear, and the office was welcoming and helpful. Thanks A1!read more

Arrived at A-1 storage in mission valley, the awesome thing is that Youre able to reserve your unit…read morewith no money down! That's unheard of. What A1 is the customer service from Claudia and Jessica, they both are an amazing team answering all questions with patience and so eager to help. Amazing experience from these two. I got the 10x25 unit and it's such a great deal by far first 3 month @ 50%, really??? Thank you so much you girls for an amazing experience when moving itself is already stressful.

Had a mix up but their customer service is great and fixed the issue. I recommend them if you need…read moreaffordable storage with good service.

Was here for years, they took over and raised the rent every 3-9 months. Kept breaking the rules…read more Always had rat Pooh and took away bathroom use. Took away trash services, honestly the worse customer service sucked. Especially the remote manager who was never around, Find elsewhere to go, they will do things like buy insurance for your unit out telling you