John R. from the Vancouver location was my technician, and he was kind, thorough, explained…read moreeverything plainly and most importantly he listened to me. I am sensitive about animals suffering, and he treated me with respect and empathy about this. He was on time and showed when he said he would both on the first visit and the follow-up. I am glad my landlord went with A&A, I am happy with the service I received.

This company is horrible if you want to cancel your contract. We agreed and signed a contract a…read moreyear ago for them to come out 4 times. Well after the 4 times they just keep making appointments and won't let the renter cancel them so we called to cancel and they say oh we can't cancel unless you let us come one more time. Well when you sign up you have to let them do an automatic withdrawal. So we gave them the credit card number because that can be refuted if need be. Then they call and say that won't work we need your debit card. So we trusted the process. Stupid on our part evidently. We had to go to the bank and cancel the debit card so they cannot take any more money. We will be filing a complaint with the BBB. Just be very careful with this company.

My wife and I discovered we had rodents in our crawl space. It was very upsetting. I heard by…read moreword of mouth about Glen (owner-operator) at Oregon Insect and Rodent Control could help us. I called Glen and he came out the same day. Glen immediately identified how they were getting in the crawl space and after sealing up the hole set traps. The traps caught two and then no more. Glen was knowledgeable and responded quickly to our crisis. I trust Glen and recommend him highly. If I ever need help again, I am calling Glen. Thank you, Glen!!! Robert K.

As a widow, who was home alone when I noticed a serious insect/animal problem, I immediately called…read moreJerry, the owner of the Buy Local magazine for the Clackamas area. He provided the name and phone number for Glenn Jones at Oregon Insect and Rodent Control, Inc. Glenn was working on a job, but arrived within a few hours. He instantly determined my problem was a possum, who was eating the wounded Yellow Jackets and bees that I sprayed with Roundup adjacent to my patio. Without success, I tried liquid glue. Glenn donned his sophisticated protective gear, sprayed the area and cleaned up the mess. He will return to spray the entire exterior and foundation of my house in a few weeks. That will be a welcomed service! The possum also eats mice and rats and will be back again, but not to my house. Glenn is rather fond of a possum because, "he does the clean up." Such a deal. With his strict orders of not going near the treated area for two days, l complied! I highly recommend Glenn Jones for any rodent or insect control issues. He provides first-rate service with vast knowledge and a happy disposition. My peace of mind has been professionally restored!

John was very quick to respond to my request and was very knowledgeable. He also was very…read moreexpedient in getting out to our house which is in an area that is not close to town. I really appreciated his quick responses and excellent customer service. I will happily refer Jackson Exterminators to anyone!

We have been using Jackson Exterminators for several years now and they do an outstanding job! I…read morehave referred them to others as well. They respond quickly and get the job done! John is very professional and very easy to work with.

Wow! Donald doesn't mess around and he won't waste your time or money…read more Prompt, reliable, professional, and honest. He gave us an education while providing fabulous service. Nobody wants creepy crawly things in the house, even if you can't see them. I appreciated his clear communication, and getting the job done! We'd had another company come out that just completely FAILED us. Should've called Donald first!!!! I would absolutely highly recommend this company for your pest control needs!!! Thanks again Donald, we sure do appreciate you!

I've called Ground Pest Contol twice in the past year. The first time was to deal with a wasp nest…read morein our backyard. I was able to get an appointment to come without much delay. I liked that Donald explained how he was going to deal with the nest without using pesticides or chemicals. Problem solved at a fair price. The second time was to deal with an ant invasion in an upstairs bathroom. I had tried the boric acid mixed with sugar home remedy, but it didn't seem to work as effectively as usual. He said that was the right approach but it's hard to get the mix right, and he explained what he would do. I had a concern about toxicity to cats (I kept the bathroom door closed when I was trying the boric acid), and he understood the concern and explained that the approach was relatively pet-safe. The treatment involved baits and spray in the affected bathroom, plus spraying around the perimeter of the house. He found the apparent area of entry, which was on the opposite side of the house, and explained where ants are likely to congregate. I like it when experts do this -- explain the reasoning behind their actions. After a week, we still had a few ants. He came back out, did another shot of treatment (and he had said sometimes it takes more than one treatment) as part of the same invoice. Donald is very responsive to calls or texts, and as a true professional, he cares about getting the job done, even if it takes multiple visits.

Anthony took care of our house and rat issue immediately. Started working the same day! He is…read morethorough and very professional. Then, many weeks later, we noticed a smell and called Anthony and he again, was on the spot immediately. This guy takes his work seriously and really cares. We were super lucky to get his reference off Nextdoor. I highly recommended him!!

I am very happy and will definitely do business with instinct pest management again. Anthony was…read morepunctual, knowledgeable,nice and professional . He explained my options clearly, allowing me to make the decision of how to proceed. He was great around/with my cat and dog. His methods keep them in mind specifically to keep them safe. Thank you so much!

I had Frost come out due to (what I found out to be) roof rats and rats and my separated garage…read more Donavan came out and was very transparent about the process and was confident the issue could be resolved. Donavan was very personable, punctual, and followed through on what he said he would do. The rats are gone but I still have an issue. My 3 year old daughters liked Donavan so much that they're still (4 months later) trying to leave crumbs around the house so Donavan has to come back and take care of the "critters". Call these guys, they took care of business!

I called Frost to help me about with a rat problem in April 2022. All of my meetings with David…read morehave been informative, friendly, and very effective. In several months the rats have disappeared, as David plugged up all the openings they were using to enter the basement. I've found David to be extremely reasonable cost-wise, as well as very dependable and pleasant to be around. I highly recommend that you give Frost a call to deal with your pests!!

I do not recommend Eradicon Pest Services…read more When I purchased my duplex in January, the previous owners had already been using Eradicon for a rat issue for over a year. In June, my tenants suspected rats were back. I contacted Eradicon (their name was on the traps), and the soonest they could send someone was 3 weeks out. The technician, Cameron, found that all the traps were empty of bait, refilled them, plugged one hole, and claimed there was no new rat activity. There was no follow-up, no clear communication about cost, and no mention of future service--even though I asked. Just a few days later, my tenants trapped four baby rats inside their kitchen. I called Eradicon again--another two-week wait. At that point, I contacted EcoCare Pest Control, who came within a few days. Their inspection uncovered multiple dead rats, several unsealed access points, lots of fresh droppings, and a crawl space in serious need of cleaning and repair--all of which Eradicon had overlooked. When I called Eradicon to cancel service, I was transferred to someone named Mitchell. I asked multiple times to end the relationship cleanly, but he continued making excuses and insisted I owed $495 for five services--none of which I agreed to. There was never a cost estimate or service agreement discussed with me. Mitchell also claimed the ongoing rat problem was due to the "high concentration of rats in the area"--a statement that felt like deflection rather than accountability. When I mentioned that I would be leaving a review, he accused me of being "retaliatory." This company was unhelpful, unresponsive, and evasive. I wish I had switched sooner. If you're dealing with a serious pest issue, I highly recommend going elsewhere. (Updated August 2025): Eradicon's reply contains several misrepresentations I need to correct. This property was serviced by Eradicon multiple times before I purchased it in January 2025. This was confirmed not only by the tenants, but also by the previous owners' financial statements and by Mitchell himself when I called. In June, I contacted Eradicon after signs of rats returned. Their first available appointment was three weeks out. The tech, Cameron, said there was no active rat activity, refilled empty traps, plugged one hole, and gave no plan or pricing, despite me asking. Ten days later, EcoCare inspected and found dead rats, fresh droppings, and unsealed access points--all of which Eradicon missed. EcoCare backed this with photo evidence. When I called to cancel, Mitchell claimed I owed $495 for five visits, which I never agreed to and was never quoted. He also blamed the infestation on a "high rat population in the area"--a baseless excuse. This duplex is in a residential St. John's neighborhood. I wasn't confrontational--I simply declined to pay for unapproved services and said I'd leave a review. That's not retaliation--it's transparency. Eradicon charged for repeated visits while doing little to solve the issue. I've since hired a more effective provider. Others can make their own call--but I won't be using Eradicon again.

When there's a scratching noise in your walls Who you gonna…read morecall? Eradicon Had a wildlife issue. Josh and team were so helpful in a difficult situation. After a few days of no scratching sounds, Josh repaired any openings above our porch with flashing. It's about 3 weeks now and still no scratching in the walls at night. Job well done!

Dan was incredibly knowledgeable and helpful. you can tell they care about the critters wellbeing,…read morebut are there to resolve your issue. I ended up not needing their trapping service, but only on following Dan's expert advice and tailored ideas on preventative measures.