I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

The cost of items to be repaired was astronomical and the other items listed that they added on as…read more"recommended" were over inflated as well. I feel this business only cares about profit. Not to mention they took a few clips out on the front hood portion to access the radiator and failed to reinstall them. I know it's only a minor thing but complacency like this only leads to bigger problems down the road

I took my 2500 duramax in here a few months ago to have new tires and rims placed on it. I asked if…read morethey were compatible to which they said yes. I get the tires replaced, they do an alignment and they pull my truck out, nearly an hour and a half longer than they told me it would be. Before I leave, I tell them that my TPMS isn't showing any readings. The guy tells me to drive it a few times and the sensors should restore. So I take his word and leave. Of course the sensors never restore and NOW I have an ABS error and a trailer break error as well as a shaking wheel when going above 50mph. So I call and make another appointment. They tell me that the ABS error and trailer brake error had nothing to do with them, but to bring it in and have it realigned. These errors have NEVER shown up until the moment they pulled it out of their garage for the first time. They look at it again and tell me that they reset the sensors and everything should be working fine, and that they've redone the alignment. Again, I leave the store without tire sensors working with the promise it will work after a few drives. Of course, the sensors never return but the alignment is better. I call once again and make another appointment. This time they tell me that the TPMS needs to be replaced, after I was told that everything was compatible on the first tire change. They tell me it's going to cost me another couple hundred to have the TPMs done. They did end up giving me a discount, so I had them install the TPMS anyway. As well as fixing the alignment for the THIRD time. Again, another 1.5 hours longer than they said. Finally, my TPMS works, my alignment is good, BUT my trailer brake system and ABS are still showing errors. I took it to another shop and it turns out they did break my sensors during install of the new tires and rims. WHICH THEY DENIED HAVING ANY PART OF. AVOID THIS SHOP AT ALL COSTS. They don't respect your time, they charge more than any shop in the area, and they deny when things are caused by them. I went in for a tire and rim replacement and ended up going in 3-4 times to have things redone. Take it to someone else. If you're a woman who drives a truck they'll treat you like you're incompetent. I've been told by other shops that they've stopped recommending this place because of their frequent unnecessary repairs, overcharging, and damaging vehicles.

Only leaving a one star review as zero stars is not an option. Brought my car here to have some…read morework done and the whole experience was terrible, which was disappointing as I had some repairs done under the previous ownership and the service was pleasant and satisfactory. Arrived at around 9:20AM to drop off the car (they open at nine) and no one was there. The door was open, but the lights were off and no one was around to talk to. Eventually got it sorted and handed them the keys and left. Car was not fixed in a timely manner. They advertise same day appointments, but what is the point of that when they don't fix your car on the day of an appointment made a week in advance. Called the next day and was told car was being worked on and they would call back in an hour with a status report. No one called. Finally got the car back on the third day and upon driving it off the lot, immediately noticed a problem which wasn't there when I dropped it off. Called back to inform them of the new issue, not looking forward to having to bring it in again to have it fixed and was told I would have to take the car to a different shop to have the new problem fixed, on my own dime. Let that sink in for a moment. I took my car to a car repair place, and was told I would have to take it to a different car repair place to have the problem *they* caused, fixed at my own expense. And the cherry on top? I was told I was a liar for suggesting the new issue was, in fact, new. It was blatantly obvious the problem was new, and I noticed it within seconds of driving. I Immediately followed up asking them why it had to be this way, and their very best response was that they were doing repair work they were neither qualified nor capable of doing correctly. After having such a great experience under the previous owners (not all businesses are created equal), this was all very frustrating. I would never again bring any car here for servicing and I sure as heck wouldn't drop thousands of dollars on one of the vehicles they are selling. I have no doubt whatsoever the dealership side is every bit as "reputable" as the service dept. Save your money. Save your sanity.

I bought a 2010 Nissan Altima 2.5 s from here. When I bought it, it had 188,094. When I asked if…read morethere were any issues of major concern that would need to be repaired I was told that there weren't and that the car ran and drove fine. Fast forward a few months after having bought the car that was when I started having issues with it. First it was that the oil cooler fitting hadn't been properly tightened. Then it was I needed new brakes and rotors on all four wheels. After that it was one problem after another. In total I'd spent close to $1,000 and even still I had more problems. Had I kept the car I would have ended up spending in total close to $4,000 in repairs. This was for a car that supposedly didn't have any major issues. All that to say I won't be buying a car from here any time soon if ever again. My recommendation stay away from here as far as car buying is concerned.

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

Spencer, fair and honest. I had other small issues which he did not have to do. Not only did he fix…read moreit, he did not charge me extra. Thank you Spencer.

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

I want to thank Specialty Auto body for taking on the project of helping me and fixing my grandmas…read moreold 1996 Buick. After someone damaged the front end of my car it was worth fixing because the car had low miles at 40,000. Specialty Auto body worked with the insurance of the person who damaged my car and gave them a fair enough price to approved fixing it. I really appreciate that Specialty Auto body cared enough to help me because it took a lot of time and effort to source the parts on their end and wasn't a simple task. They were upfront and honest about the process from the beginning that it would not be a quick turn around and that there would need to be some patience on my end. They followed through, and managed to do it in a reasonable amount of time. Also, the quality of the work is very well done and I'm so glad to see my car restored to its original condition! Thanks a million to Jeremy the shop owner and his son Ryan! You're two of the good ones out there with good hearts. Also, it feels good to support a local family owned business versus going to some shop who just works for the insurance companies, and basically just totals you car and don't really care about you at all. I got really lucky this wasn't the case with Specialty Auto Body. They were there to help me and not screw me like another shop would have. Anyone I know that needs body work I will send your way! So grateful to you guys! Sincerely, Malia

I was rearended. they got my truck in quickly and repaired fast. the work is excellent. the only…read morereason for 4 stars is because communication could have been a little better. honestly it would be 4 1/2 stars. pricing was very reasonable. will defiantly use again.

Cooper Auto Repair in Tacoma is a solid shop. They do an awesome job communicating and keeping you…read moreupdated on your vehicle whenever possible. I also appreciate that they offer pre-purchase inspections for vehicles you're considering buying. Honest, professional, and reliable--these guys are great.

I rarely leave reviews, but the experience I've had here warrants sharing…read more I brought my vehicle in on April 20 at 9:00 AM and was told I would receive an update by mid-week. Prior to that, I had already paid $1,200 at Greg's Japanese Auto for a full diagnostic, which confirmed the issue was a gasket. I shared this information when I dropped off my car. From that point forward, communication was extremely poor. I had to repeatedly call for updates, as promised callbacks were never made. On multiple occasions (April 22-24), I was told someone would follow up by the end of the day, but no one did. When I specifically asked to be contacted directly as the owner, they continued calling my husband instead. Despite already knowing the issue, the shop took over a week just to confirm it again and didn't even order parts until the end of that timeline. Many days--and even entire weeks--went by with zero communication unless I initiated contact. The most concerning issue is the lack of transparency, especially regarding cost. The last quoted price we were given was $6,200, and we were never contacted about any changes to pricing, parts, or services. We have now been told the total is $7,800, which is a significant increase that was never discussed or approved beforehand. At this point, I still have not received my car and am being told it "should" be ready today. I have been without my vehicle for well over a month. This has forced me to cancel plans and rearrange my schedule multiple times, adding unnecessary stress and disruption. Additional concerns include: No proactive updates for long stretches (including May 11-22) Delays in starting work with no clear explanation New issues (such as needing to order a special tool) were never communicated until I followed up Failure to follow direct instructions on who to contact When I spoke to the manager, Matt, I expressed concerns about the lack of communication and was told it would be addressed. Unfortunately, nothing improved. I understand that repairs can take time. What is not acceptable is leaving customers completely in the dark for weeks, requiring them to chase updates, and then presenting a significantly higher bill without prior approval. At minimum, customers should expect: Timely and honest communication Follow-through on promised callbacks Clear authorization for any cost increases Unfortunately, this experience fell far short of those expectations. DO NOT TAKE YOUR CAR HERE FOR ANY REASON!!!

Always gets the job down fast and efficiently would recommend to anyone kind and friendly makes you…read morefeel like a friend came over to work on it

So my car wouldn't start. And if you had this problem know you're thinking right away, now what am…read moreI going to do? I called a couple of storefront type repair places and neither one of them could get me in for a week. It was their only answer but it wasn't a good answer for me So I called these guys, they were here within half an hour, diagnosed what was wrong with my car, went and picked up parts, had me up and running within 45 minutes total. Nice guys, reasonable I would think so, if I have issues I will call them again.

Our 2014 Lincoln had a leak that we couldn't find the source. Within a day, he was able to find…read moreseveral leak origins and took care of all of them! He was reasonable with his diagnosis cost and the turnaround to fix it! I wouldn't hesitate to call him for any future problems.

Let me start off by saying, Larry is the only one in Pierce county that diagnosis a auto water…read moreleak. He is very friendly, professional, knowledgeable and honest. I have taken my van to multiple different places that couldn't diagnose or wouldn't diagnose my issue. They have taken my $ even though they had no clue what my issue was. While Larry was unable to actually fix my particular issue, he knew exactly where the source of the leak was and advised us with his professional recommendations. I appreciated Larry's honesty and would do definitely business with him in the future.