Agree they do not answer emails or return calls. Web site for payment has not worked for me and can't get support. Eureka springs has become a parking garage for weekend soccer games. Mailboxes have been moved with knowledge of homeowners or US Post Office. No security! Parks are for all Escondido to use. New neighborhood build is selling our park for their usage. Trucks from construction drive through Eureka Springs all day and sometime take breaks. Maint crew pay out on corners and park half the day. Not sure what my 180 is paying or supporting! No presence or communication from them at all. read more

Jeff and Tristha have help with greatly on the services I needed. The amenities they provide is perfect with their fast respond on questions. Thanks again for your help. You guys the best. I live in Savannah Terrance. I live in unit 96. read more

Thank you Jeff at Strategic HOA for helping me. This has been a long process and took months, but you took the time to help me find a resolution. read more

I was initially very frustrated when I called Strategic HOA because the email instructions for creating a new login on the latest 'online portal' seemed confusing and didn't align with what I saw on the screen. It also doesn't help when you are in your 70s and not quite sure of what you are doing in the first place. Anyway, I was blessed that Jeff from Strategic HOA successfully guided me throughout the process. He was extremely patient, kind, and professional. I now have access to the new website and new login. Thank you, Jeff!!! read more

Once again an horrible HOA to work with. Our community HOA changed and we were unfortunately stuck with Strategic. They came in and immediately started a distributive asphalt resurfacing plan which seems nice but they took on areas too large at a time and we were forced to park in no parking zones. I had to park here on 3 consecutive nights, because access to my garage was blocked, and got a ticket on the third night along with many other cars. Not looking forward to working with them in the future. read more

I was extremely frustrated in trying to pay my back HOA dues of over $8,000. Because of one thing or another, such as waiting for the amount owed from your legal department, changing to a new system, telling me to send my check to the old address, etc., it took nearly 3 months to get this settled. Mary Mejia was always professional, but there was nothing she could do to speed up the process. This experience was irritating, to say the least. read more

Thank you Jeff and Tiana for helping me out. You both are the only reason this is a 5 star review. My issue took a little longer to resolve, but Jeff was always helpful, responsive and professional. In the end, once teamed up with Tiana, it was resolved quickly and with consideration. For that, I thank you both. ​​ read more

The only thing strategic about Strategic HOA are the excuses Ian makes for mismanaging the HOA to cover his a__. Ian consistently caused financial problems and homeowner discontent within the community. I strongly advise against anyone using this company. Anyone that says otherwise is as incompetent as Ian. Response to Ian comment: if only he responded to homeowners emails as quickly as he responds to negative reviews on yelp. Use strategic at your own risk. read more

Jeff was awesome and addressed all the issues with grace. He not only addressed all of my concerns but also referred me to his manger for things he didn't know read more

Jeff and his manager Sunny Geronimo were easily reachable for issues that I faced in several instances (billing and parking related) and they were able to quickly resolve the issues and very involved with providing a confirmation over call to make sure the issues are resolved to satisfaction. read more

Strategic HOA does not return phone calls or emails. It's frustrating when I have an open work order for damage to my garage ceiling, caused by a neighbor's toilet leak. Ian met me the first time about a month ago when he witnessed water dripping the entire width of my garage from my garage ceiling caused by a leak from another unit. Since then I have sent Ian several emails and called the office during business hours, Ian or no one from Strategic HOA has contacted me since the date of the incident. The web portal and app are a joke. It looks unprofessional and much of the data is inaccurate and incomplete. If I could give less than a star review, I would. I do not recommend Strategic HOA for any Homeowners' Association. I am shocked that our HOA Board hired this company. I looked up its BBB rating and found it's not BBB accredited, as it wrongfully claims on its website. In the 10 years I have lived in my complex, I have not had billing problems as I have had with Strategic HOA. It's a nightmare and no one returns calls or emails. read more

Mary is very helpful and very thorough with my request. Just wish that there's a better process for the ACH set up

I have been calling and leaving messages for more than a month now and never got a response back. Fortunately, a live person Jeff answered my call last Friday and I then requested for a visitor pass for the Las Palmas community. I believe a ticket was initiated but was told that it's the board who is responsible for giving me the ticket. I emailed Steve Portillo and he stated that it is the property management and not the board members. So, who do I request it from then? Please advise. read more

I have received a top-notch services, a shout out to Jeff and Sunny for everything they did to resolve my issue.

Everytime I have called, they have been very helpful with my account. I appreciate their helpfulness.

I had a problem with the HOA fee update and talked to a very helpful and responsive customer service representative Jeff Remolador. He and his supervisor Sunny Geronimo helped resolve my issue in a timely manner. Appreciated their help! Highly recommended! read more

Mr. Remolador is very patient in addressing my issue with HOA mo. payments issue. He provided me with an excellent customer service. His patience is emulable and sounds very respectful. Great Customer Service. read more

Great service provided by Jeff. he helped me with all my issues and queries and made sure I left without any concern.

Working on a repair for a shower in my unit. To be clear I am not remodeling, moving any pipes, or doing anything structural. I reached out to Seema for anything they need and instructions in case we need to turn off the water. It's a job I can handle with an expert friend's assistance. I spoke with Ian (Strategic Owner) and he said, "as long as you're not moving pipes or doing anything structural you should be good." and that he would speak to Seema. I reviewed the CC&Rs and Rules and Regs and nowhere does it state that a license or certificate of insurance need be provided for anything. Then I get an email from Seema saying that even though there is nothing in the rules to that effect, a license and certificate of insurance is required in order to do "any work" on the property. That seems to be overreach. What is included in "any work". My repairs need to be done, and it seems Strategic is making rules as they go. I really like the people at Strategic however, this is not good. read more

HOA management companies rarely get good reviews. However, Jeff has been a huge help to me whenever I need it. I very much appreciate his time and willingness to jump to action. read more

Jeff is Very helpful, he is very accomodating with client,issue resolved right away. highly appreciated for your help..

5 solid stars out of 5! Jeff R processed my service request extremely promptly and even followed up on my late night emails. No complaints here and a solid experience! read more

Jeff was super responsive and contacted me almost immediately to fix a problem I had.

not great at communication so far, they don't seem very responsive to calls or emails. As an owner I have had some calls and emails unreturned, which is concerning. read more

Christine, Kayla and Doreen have been exceptional, receptive and understanding. I have recently moved in and they have provided excellent service. I am forever grateful to them and their team. read more

Jeff R. at Strategic HOA was extremely helpful processing a payment and setting up an online account for me. He was patient and kind. I felt like he had all the time in the world to help me. No rush. He said he would always be available in the future to help. I am very grateful. read more

Jeff was great in helping and resolving my concerns. Very professional and kind. He helped me process payments, set up ACH and register on online portal efficiently. Thank you so much Jeff! read more

Great customer service, Sealeen responded within 20 minutes and was able to jump on the issue right away.

I am delighted to have a chance to write a review about Jeff R. who promptly helped me to resolve the unexpected parking issue. He was very professional, polite and efficient in taking care of the issue. Very helpful!! read more

I'm writing this review for Jeff and Sunny as they have been super helpful with many parking related inquires and issues that our tenant has experienced in recent months given the onboarding of the new parking management company. They have been great resources to guide me through the process of obtaining permits, provided clarifying information on parking citations (at times unclear if citation was for lack of permit or DMV registration not up to date) and they went above and beyond to find the best resolution to our issues. I'm so thankful for Jeff and Sunny because I know I can always count on them for prompt responses, clear communication and friendly services! read more

Jeff was extremely friendly and very helpful. He was pleasant and I appreciated his patience

I have had roofing leaks for almost a year now, my original ticket was opened April 2023. Initially I wanted my interior roof fixed because of the heavy rain season. I was then told by the HOA team that the interior was not the Association's responsibility. Okay I understand that. But the roof, which I do not have access to nor am I allowed to go to, was leaking according to the 3 leaking companies that came through and assessed the situation. The Roofing companies sent the details to the HOA team and it's been radio silence since. My understanding is that the HOA is responsible for fixing the leaks at the source, there's no point in me fixing my interior roof if the root problem on the very top is not fixed, I do not want to spend a good chunk of money replacing my roof when it will continue to leak. There is no point. The HOA team has been ghosting me since April about the entire situation, I follow up with phone calls and emails, and NOTHING. Their Phone number doesn't even work, and their website "submit an order form" also does not work. I do not understand the situation from a legal perspective, how is this allowed? Last week, they dared to close the ticket when NOTHING was done. Once again, the Strategic HOA team has proved themselves unable to hold anything accountable from their own end, please keep this in mind when dealing with HOA, you have to be aggressively communicating with them because they will NOT care about you at all. It's a pity to see a company in this state, where there's no pride in any of the work, the company is there to collect our money and not hold up any of their end of the contract. Strategic HOA, Ian, and Christina, if you are reading this review, I would be happy to be proved wrong. read more

I'm very happy with the quick service and attention to detail. I feel like Strategic really cares about about our community and shares in our failures and success. It feels more like a family situation than a business realationship. Thank you Strategic HOA, we need you and appreciate you. Stu Lager Board President CDLC HOA read more

We have been very happy with our manager. The last HOA management company was stealing our funds with lightly veiled schemes paying friends to do nothing as our community maintenance issues were ignored. There are so many stories about what we endured but the good news is that we are back in the black and building reserves with Strategic HOA management and our community is painted, paved, and looking better that it has in years! We have even lowered our HOA assessments which is unheard of. Our residents are happier and pride of ownership has come back! It's refreshing to find a business that has ethics and leadership. read more

My wife and I recently purchased a location managed by Strategic HOA. Being 'newbies' in the community, we had some questions right from the get-go. Jeff Romolador was incredibly helpful and was able to escalate and question we had that needed a timely answer. He came through for us and it really made the difference. Thus far, Strategic has delivered for us. read more

These people manage palmilla del oro and they are masters of excuses, deferment of duty, buck passing and the art of the 'non-answer answer'. Theu respond to emails but never actually accomplish any duties with the exception of timely collection of your HOA fees. This company is border line criminal in their handling of property management and fiduciary responsibility to protect the value of your HOA and property. Awah, Ian and the rest of the bunch seem to go out of the way to pass the buck and cause rifts between board members with the goal of keeping Strategic HOA lack of performance behind the drama. If you're looking for an HOA management company, keep looking, you can ONLY do better. read more

Once again, I'd hate to do this but as it seems our community is failing to find a competent property manager. Ian has been the property manager for our community and I have been reaching out for over 5 months for simple request of light bulb change in our common are and I have emailed and called them at least a dozen times and nothing has been done. Not a one reply on my email and only way to reach him is on his phone. While we are on the phone, he shows urgency to take care of our request yet our light bulb hasn't been replaced for over 5 months. Not to mention there are many other maintenance issues I have mentioned to him previously, and nothing has been taken care of. Please be aware if your community is considering using Strategic HOA. read more

With our old homeowners association, going through some real gyrations and problems. It was extremely refreshing and nice to deal with this new homeowners association that demonstrates clarity, concise and immediate resolution. My only interaction has been with Amy and it has been fantastic. Sincerely. William read more

Ian Marksberry at strategic HOA Was very helpful in getting a tree removed on our bank behind our house. The tree was on another HOA property but would not do anything. Ian got involved and took care of it. Strategic HOA Is very lucky to have a manager like this thanks again Ian. TerryTate read more

Ian and his team at Strategic HOA genuinely care about the properties and its residents in which they manage. They are excellent communicators, and are swift at addressing any unexpected issue that may arise at their properties - regardless the time of day. Look no further if you are looking for a professional, effective and well-run management team. read more