Christina Porterfield continues to go above and beyond to be available, find solutions, and follow up to make sure work has been completed. She's a game changer! read more

I've found Strategic HOA to be very professional, friendly, accommodating, understanding, responsive and timely. Special accolades to Christina and Amanda! read more

I live in a Community Managed by Strategic and they are fantastic! The owner Ian, is not only a wonderful guy, he and his staff do a fantastic job taking care of us. I was a previous Board member here and every time I spoke with Ian was a pleasure! I was also a Board member at another Community and we went through multiple Management Companies and not one of them were as personable nor performed anyway near Ian and his staff. Ian hires wonderful staff. We have had a few Community Manager over the years and they all have been very responsive and do a top notch job. Plus he always hires wonderful/likable people. We currently are managed by Kayla Hvezda. She is not only a wonderful person and a joy to talk/work with she always takes care of our needs. I can't say enough great things about her!!! I feel so blessed to be able to communicate and work with her!!! Like Ian, she has become a good friend. I was never friends with any of the people at the other Management Companies I have worked with. Strategic is. Dry special! If you are contemplating hiring Strategic do not hesitate!! read more

wanted to take a few minutes and recognize two incredibly stellar professionals one is Amy Laughton Executive Assistant to Ian Marksbury the other is Amy Lehrer Special Projects Coordinator for Strategic HOA. I am the listing agent for a community called Stoneridge Château's in Poway CA. The transaction started out on a good note until the buyers inspection which had us all on our toes. I have been in real estate for over 25 years and I have seen the best of the best of home inspectors and some of the worst. Yet on this particular listing I have this home inspector who mentioned a few alarming words which had us all on pins and needles. From day one I have sent out emails and made plenty of phone calls to Amy Laughton with the HOA who has gone above and beyond to return every single call every single email and has shown herself to be a very kind and courteous manager. I'm still in disbelief and shock because I deal with hundreds of HOA's and I've never come across but maybe two in my career that have ever shown this level of kindness and support even then Amy went above and beyond. I take a tremendous amount of pride in my work and when I represent either a seller or buyer you can absolutely be assured that I will do whatever is necessary to be their advocate and their voice. Amy coordinated with those people that were necessary to help us with making any necessary changes or getting the right people out to help us mitigate whatever it is that was going on. Amy, was always upfront very honest. As an agent I find that many times I lead with my emotions and Amy always kept me calm. She replied to my emails called me back helped me find resolutions in a timely manner. I am just beyond grateful for everything that this HOA has done for me and for my clients. To top it all off we still had not received our HOA docs and apparently the link that my seller had to go through to order the documents put a delivery date of 11/28/2022 which is 2 days before our closing date. Buyers have a 5 day inspection period to review HOA documents so time was of the essence in this case. Amy knowing all of this had her project manager call me immediately and pulled out the sellers HOA documents up to the top of the pile and got those to escrow within a 30 minute time frame. This is a classic example of teamwork at it's finest. Thank you for everything you did to support the sale of this home. Melissa Huk Keller Williams Realtor DRE01211792 Realtor of the Year 2022 read more

I moved to Laurel and Magnolia Community Association that is under management of Strategic HOA in September 2023. For the past 3 months I have been trying to obtain my Guest Parking Permits. According to their CC&R, the permits should be issued upon a registration of the residential vehicle, but the Strategic HOA doesn't bother about such thing like CC&R. The lack of professionalism and disregard for basic responsibilities of this company is astonishing. read more

As President of our Homeowners Association which was previously managed by Strategic HOA from 2/2021-12/2021, I ABSOLUTELY DO NOT recommend this company. Our Association had a similar experience as other reviews with the 'bait and switch' and false advertising. Ian (Strategic HOA President) marketed his business as providing good financials, proactive support, and fast communications with a response within a day- however that wasn't our experience. About a month after we hired Strategic HOA, the alarm bells started to go off when we received several complaints from owners about no response from management. We also noticed a lack of response to myself and other board members. We quickly found out that Strategic HOA rarely responded in a timely manner, and it would take several follow ups before we would get a response. As time went on, the communications continued to be few and far between. Communication was just one problem, but there were several other issues that we were not happy about. We were not satisfied with Strategic HOA's often late financial management; and had issues with the timeliness of monthly reports, the annual budget report, payments to our vendors, follow up for delinquent accounts, and annual CPA audit. Our association was late often for deliverables which are routine for HOA business and some required by law. For example, our annual meeting/elections were delayed by 3 months because the proper notices were not sent out by management on time. Our annual financial audit was late by more than 6 months because information was missing from the transition from previous management (I had to play the role of manager and get this information myself). We had to repeatedly follow up to get anything done, and in several cases I had to perform management duties myself. Once we started having concerns, we began to feel like we were getting scammed, so we started asking some questions. Most alarming was the status of Strategic HOA's business license (Strategic Realty Group dba Strategic HOA) which is public information from the California Secretary of State website. Ian didn't tell us about the status of his business license until after we found out and asked about it, which we felt was something that should have been disclosed up front. Had we known, we would have never hired them. Shame on us for not doing more thorough background checks, but we assumed a business that claimed to have employees, likely has to pay payroll tax, and therefore likely has a business license in good standing. Ian had also told us that his community managers were credentialed and certified from the recognized Community Manager Organizations (CAI, CACM), but we were not happy with the results when we looked it up which is also public information. In my experience, it did not appear that Strategic HOA was well staffed, despite what Ian claimed at the beginning of our service. It appeared that Ian played the role of community manager for several communities, Strategic HOA President, and the document delivery person. Maybe Ian is just an all-star owner/employee, but he should leave some work for his other staff to do. In my opinion, the business model for Strategic HOA is not setup to proactively manage several communities, especially when all the work appears to be coming from Ian. I would like to see positive online reviews for the other community managers that allegedly work at Strategic HOA. On a positive note, Ian was proactive about not charging us management fees for 2 months because we were told the management service wasn't "up to snuff". That was nice of Ian to acknowledge that he shouldn't charge us for services that we weren't receiving. In addition, we were able to get a refund for some additional months with the assistance of our Attorney, so that was positive. However, despite the positive instance of getting some money back, I recommend that you stay away from this company, and at very least do a thorough background check. We've since hired a new management company (Powerstone Property Management) and they are a huge improvement over Strategic HOA with professionalism, community managers that actually have credentials, and a business license in good standing. read more

Strategic HOA - FTB Suspended Business License - Property Management Near Me - Escondido, California

Strategic HOA is great! I am very grateful to Ian Marksbury. Every time I send emails to him, he responds immediately. Ever since I moved to Green Valley, I was short of gate remotes, and also the old ones couldn't work well. Last month, Ian helped me replace them with new remotes. He also tested and activated the new ones by stepping in my home several times. I am very satisfied with Strategic HOA. Ian Marksbury is professional and efficient. read more

Ian from Strategic HOA is amazing! Ian stepped in when our HOA dropped the ball too many times. Previously we had an HOA company that didn't answer calls, they didn't pay our vendors but they continued to collect our money. If you aren't satisfied with your HOA, I highly recommend you reach out to Ian from Strategic HOA. He actually returns calls. read more

I will get straight the point on this so-called HOA, so starting on April 20th I picked up my mother from the hospital after she had surgery and brought her home. While I was cleaning up around the house a little, I could smell gas lingering the front of the home after further looking into this I found a cracked gas line pipe outside on the COMMON GROUNDS of her home. I immediately called SDG&E and they came to shut the gas off. There are 4 gas lines in that area and it so happens the gas line that supplies my mother's home is the one which is damaged. Following the next day April 21st my mother called Strategic and informed them of the situation which actually handled it really fast by sending out a plumber the same day, the plumber looked at the situation which he also stated that my mother did not have to worry about this because this is through HOA. After assessing the damage, he stated that he had to come back Monday to dig the up the pipe and get a better estimate for HOA. As promised, he came back on Monday April 24th and started getting to work, digging away and after a while he discovered that the pipe that supplied gas to my mother's home and to the other units around were all outdated and soon to be damaged as well, so he went on to get his estimate and turn it into Strategic. A couple days passed and my mother wanted to know the status of the situation so she called and she was told they had spoken to the plumbing company and they are waiting for a quote. Days started to pass and all this time my mother and step father was left with no gas to her house, no hot water for shower, no stove to make food, no heater to heat up the home. That's not the worse part let me also inform you my step father has terminal cancer and is limited to walking and also a 2x purple heart veteran of Vietnam, so makes two people in the home unable to live comfortably. Getting close to the second week of this problem my mother called back and asked what is the situation is and when it is going to get resolved, this is when it all took a turn for the worst. Strategic stated that this is not their problem, and it is her responsibility to take care of it. This gas pipe is on common grounds which they are responsible and refused to do any work on this. Anyone would be mad at this for sure, after a couple of days arguing about it my mother was pretty much blown off and left to worry about it on her own. The last person my mom talked to was named Cristine (sorry if I spelled your name wrong), being rude on the phone with my mother saying "Patty, I told you already that's your problem byeee!" and then proceeding to hang up the phone. My mother was furious after this but truthfully took it better than if it were me being told that. Two and a half weeks later after the back and forth with Strategic HOA and my mother, she has lawyered up and also done research about this company with the help of myself which also I am very connected with HOA associations and realtors from the company I work with, she has also found some of the members on the board that live near us and also stated that this is their responsibility and are shocked that this has happened. I myself has found out the head of HOA and will be talking to him as well about this "Strategic HOA". So back to the situation thousands of dollars later my mother ends up paying for the work to be done and is now looking to recover this money. It is not looking good for Strategic and would have been no problem if they take care of this like they are supposed to. Also, before I forget Strategic HOA pretty ghosted my mother after hanging up on her nearly two weeks after they found out the problem, very unprofessional. Let's see if Ian the head of this company reaches out and get this resolved because this is not a good look. read more

**HOAs CONSIDERING STRATEGIC BEWARE** ** FALSE ADVERTISING AND DISHONESTY ABOUT RESPONSIVENESS ** Strategic HOA does not communicate with owners to respond to emergencies immediately and to general requests by the following business day as its advertising states. I am an owner whose association began working with Strategic HOA months ago. A couple of seemingly routine matters required me to contact Strategic HOA directly: (1) the building's garage gate malfunctioned, damaging my car and (2) a building alarm panel has been beeping repeatedly causing disruption. Each time I tried to contact Strategic it took weeks for a response, i.e., not even remotely close to the "immediately" or "following business day" that the company promises. I am not talking about weeks to resolve the issue but weeks simply to get an acknowledgement from Strategic HOA that my messages are being received or a status update. On the garage issue, after Strategic HOA failed to respond to numerous of my e-mails over the period of about a month, it was only after I threatened to bring the matter to small claims court and showed up at a Board of Directors meeting personally to raise the issue (and thus wasted everyone's time on a matter that should have been handled by Strategic HOA) to get Strategic HOA to respond to me. On the alarm issue, which is ongoing, despite first contacting Strategic HOA over 40+ days ago, the alarm is still going off daily, disrupting the enjoyment of my home, and my 11+ e-mails and 6+ voicemails asking to speak to to our Association Manager about the issue remain unanswered. My experience has been so poor that I feel like I should warn others who may be considering using this company. read more

Strategic has been extremely knowledgeable and a fantastic resource. True professionals in every sense! Would not hesitate to refer to family or associates. Keep up the great work! read more

Strategic has managed our condo HOA since Sept. 2021. No depth of organization - the Strategic President is the manager for our HOA and the main point of contact. Strategic's website for our HOA provides zero communication ability between owners, or to the Board. Everything goes through the Strategic president. Extremely poor responsiveness - it is like the "Bermuda Triangle" - it goes in but nothing comes out. Does not comply with statutory financial reporting - e.g. providing separate income and expense statements for the reserve fund. Strategic doesn't "walk the talk". Go elsewhere for you HOA management needs. read more

Say they are helping but sticking your nose in other people's business and turning a peaceful neighborhood into a hell to live in doesn't sound like helping to me. Why can't we just leave each other to live in peace. Their communication has been very poor as well. There have been multiple times we have reach out, as well as others, and have received no response to our concerns. Not even a courtesy email acknowledging the fact that the emails have been seen and will be attended to. Ian may be nice, haven't met him, but the woman we have been in contact with doesn't appear to be very helpful in the least. read more

This HOA is beyond the worst! Starting with the President, Ian Marksbury. I have had need to request service from the HOA on two recent occasions: once when a car lost control and drove off the road into the condo next to me, and took 20 x 6 x 3 feet of hedge with it. It took the HOA over 2 1/2 months and a ton of follow ups before they bothered to clean the debris from the access sidewalk. Rodents were nesting in the fallen hedge and the sidewalk from my parking driveway to my condo was not accessible due to the debris completely covering the sidewalk. The HOA was unbelievably non responsive. The next and ongoing situation is that I can hear rodent activity in the wall of my bedroom and there is an access hole outside of the condo I inhabit. It has been about a month of follow ups by me and my landlord, and to date they have not called me once, or come out or made any action whatsoever toward a resolution. The rodent(s) are bringing out pieces of drywall from the interior of my condo. Further I and my landlord also reported another rodent access hole in my garage into another unit and a ton of fecal matter in the common area garage. Again no one has called me back or taken any action to deal with this health issue. I would advise anyone to not conduct any business with Strategic or Ian Marksbury due to lack of ANY action to serious issues and no sign of any integrity, compassion or professionalism. read more

Strategic Realty Group has managed our HOA for the last four years and during that time we have found their entire staff to be extremely responsive - they have always gotten back to us within a day, including weekends. Our property has a high percentage of retired residents and Ian Marksbury and his managers have communicated with everyone with respect and efficiency. Their reports are top notch. Being on the Board here means I review them each month, and they are consistent and complete. With the narrative they provide the reports are easy to understand. I saw a negative review and must say that our experience is the complete opposite. No question I would recommend them. Before hiring Strategic we went through three management firms in two years. We are sticking with Strategic. read more

The folks here are fantastic. Whenever I have had a problem they immediately stepped in to help me resolve it! They are always on top of community maintenance, they enforce consistently and aren't difficult to deal with like our old HOA used to be (The old hoa would fine us $20 for anything). They are also pretty good about reporting and finances. 10/10 would recommend to anyone considering a new HOA management company. read more

When our family started working with Ian and his team at Strategic Realty Group our 18 unit Oceanside property was loosing more than $2,000 a month. Now we average more than $10,000 of income. We have found Ian and the other managers that work with him to be diligent in working with all the residents and very responsive to our needs and requests. The monthly financial we receive are impeccable and the property has never looked better. I would not hesitate to recommend Strategic Realty Group to any property investor or HOA. read more

Strategic HOA provides great service and is very easy to work with. Highly recommend!

Recently purchasing our commercial properties in the San Diego market. I was referred to Strategic Realty Group by a trusted peer who knows the market well but only handled business in Los Angeles. The recommendation was the perfect fit I was in need of, especially in a time constraint! They handled the transition from the prior managers very well, and didn't miss a beat from the start. Now I have reports that provide me with the information I need each month to forecast my properties needs. They make a commitment to respond quickly and have never let us down. I'd highly recommend using SRG! I'd leave 5+ stars if possible. read more

Unresponsive. Unprofessional. Complete waste of homeowner resource funds. Would not recommend.

Our HOA recently signed on with Strategic HOA. I have been very pleased with their customer service. Their web site enables us to submit repair requests, something we have not had before. My repair request was handled promptly with a great outcome. Great Customer Service!!! read more

Ian Marksbury and Strategic Realty group are a classic example of the old 'bait and switch'. He wooed our Association for a year with videos and a marketing brochure that hit 'the nail on the head' with regards to the issues Association Board's face and and appeared to be the perfect solution to our issues. Once the contract was signed, the faucet was turned off and he became extremely difficult to reach and never performed on most if not all of his promises. For the first time in 30 years our Association did not have a budget in place at the beginning of our fiscal year, contrary to State Law. As president, it was extremely stressful to know that I brought in a company that would threaten our financial solvency. As we were already in a tough situation with a previously incompetent management company, Ian exacerbated the situation. He was given an A+ by the Better Business Bureau which makes me question that organization. Over the period of a year Ian only accomplished one thing, and that was taking our money! read more

Strategic manages 9 of our properties. My wife and I are still fully employed, and could not but the time it takes to properly manage our properties. Strategic has done a fantastic job of facilitating all of our marketing needs, coordinating repairs, and effectively communicating with our tenants when things need to get done. Overall, Ian and his team have always delivered rock solid personalized and professional property management services. We would be lost without you. Thanks guys... read more

Their service is very poor. I moved into my Condo almost two months ago and I still have yet to receive FOBs for the community. It took them a month to respond to my Email. And now they said they are waiting for FOBs to come in. read more

Strategic Realty Group is a top-notch Property Management group that goes the extra mile for his tenants and property owners. Ian Marksbury is a professional, hands-on manager who has mastered the art of communication with style and integrity. Ian is easy to work with and willing to spend extra effort on making certain his tenants AND owners are cared for. I would highly recommend Strategic Realty Group to anyone looking for a quality individual to manage their property. read more

What's the best about working with Ian is he is straight forward, no exaggerating. What he says is his word. Super easy to work with.

If I could leave 0 stars I would. Owner operator Ian sells you on the great job he will do for you and then when he gets your account he drops the ball. When we switched to a new property management firm, Ian sabotaged them. Beware, or better yet, stay away. read more

Our adventure started on August 4 when I emailed Ian to get a copy of the property insurance. I included the lender's letter asking Ian to please send it. Assuming what I believe is a relatively simple task for a professional management company, I trusted that this would be done. Fast forward almost a month and I get a final notice from the lender indicating that they still have not received the proof of coverage. If they don't receive it within 3 weeks then they will obtain their own insurance on the property and charge us. I sent a follow up email asking about the document and silence. I pick up the phone and leave not one but two messages but no return call. My wife physically walked the document to Ian during a board meeting asking him to handle it and all we got was lip service. My wife and I separately call to leave another message, no response. I finally emailed Ian and said that I will deduct the insurance charged by my lender from the HOA fee and he can explain to the board why I am not paying the full amount. This apparently did the trick and Ian finally emailed the proof of coverage. Folks, this is common professional courtesy. If Ian can't be bothered to do something very easy and simple for his clients then what will happen when there is a real problem? When my wife and I spoke to our neighbors, they got a similar service. I will be voting to remove this sorry excuse of a property management company from our HOA. read more