Man, this location is night and day compared to the one in Goodyear and I'm so glad I made the…read moredrive over to this one to see. If you're trying to decide which urban air to go to I would highly recommend this one over Goodyear as for the same price you get so much more. This location has go karts laser tag a longer zip line the same obstacle course up near the zip line as well as a food court party rooms, rock climbing, walls, trampolines of course as well as an arcade. Unfortunately, for some reason, the arcade was totally shut down, though it did look like the games weren't perfect condition, so I'm not sure if they were having an issue with their card machine or what but we weren't able to play any games service was pretty good for the most part considering teenagers are mostly running all of the things that you need help with. The teenage boy running the go karts however probably had the best service of the entire place. He was friendly courteous. Explain the rules well and was kind to the kids. I just wish I knew his name. We spent many hours there and I know we could've spent more but I had other places to be will definitely be back for sure.

On Saturday, March 29, 2025, we held our 8-year-old son's birthday party at Urban Air Peoria. It…read moreended with a hospital visit and a concussion because staff cut power to moving go-karts on a ramp. My son was second in line driving up the ramp when a ride operator shut off power mid-ramp for no legitimate reason. When power was cut, the kart lost braking capability -- the brakes are electrically operated -- and rolled backward down the ramp into a wall. This entire incident is on video. When confronted, the operator admitted he shut the power off because he "thought the kart was already at the top." It wasn't. This was not equipment failure. It was operator negligence. Yes, we signed the waiver -- because parents are required to. A waiver does not excuse cutting power to moving vehicles or operating an attraction where a child instantly loses the ability to stop if an employee makes a mistake. That's not assumed risk. That's reckless operation and a fundamentally unsafe setup. My son followed instructions and attempted to brake. The brakes did nothing once power was cut. Staff response afterward was unacceptable: an ice pack, paperwork, and managers who didn't witness the incident and couldn't explain what happened. No urgency. No accountability. Urban Air markets itself as family-friendly. There is nothing family-friendly about employees guessing with controls while children are on a ramp in go-karts. This was entirely preventable. Parents: do not assume this place is safe. Especially the go-karts.

We have a membership for our 8 year old, Brodi, and he loves it. (Have had a membership going on 3…read moreyears now). We go several days a week. As a Member, you get a few guest passes per month as well. Also, a comfortable area for me to connect to WiFi and get some work done. They host parties here as well, and we have one on the schedule in March. Definitely Worthy of a 5 star review.

There are no pathways between the different attractions like other jump parks around the valley. So…read moreif you want to go from one attraction to the another, you have to climb over or around the park itself. There is such inconsistency between foam mats and mats that are blown up with air, that you can't tell which type you'll be stepping on until you're landing on it. It already felt unsafe due to the layout, but both myself and another mom fell in the same area. I don't know if she was okay, but I broke my knee and sprained my ankle just stepping down onto a poorly inflated mat. I immediately hit hard floor through the mat. On my way out to head to urgent care, the gal at the front desk was on her phone and missed the fact that a 2 year old ran out the front door by himself while his mom was getting her other kid. Luckily there were no cars driving past and he didn't leave the parking lot before I limped to the door and brought him back inside to his mom. I will never be coming back to this location.

Kids still love it, they added an adults work are in the corner for anyone that has a monk at home…read morejob or school study while still being able to watch the kids and give them a safe environment to play and explore.

Playzona is truly one of the best play facilities we've ever been to, and that's because of the…read moreincredible team especially Debbie, Kacey, and Landon. Every time we visit, the space is spotless. No matter how many kids are running around, you never see a mess. It's clear how much pride they take in keeping everything clean, safe, and welcoming. I have to give a special shoutout to Kacey. she is genuinely one of the hardest-working individuals I've ever seen. I've never once seen her standing around or taking a moment to slow down. She's constantly moving, cleaning, restocking, resetting play areas, interacting with kids, helping parents, and somehow doing it all with a smile. Her work ethic is unmatched and it doesn't go unnoticed.

We went for "Tot time" kids under 5 from 9a-12p for $12. My son really enjoyed it and I like that…read moreit's only smaller kids so it's a safer environment for my 2 1/2 year old. He really enjoyed the big slides and trampoline and just running around with other little kids. Affordable and fun.

DO NOT BOOK YOUR PARTY AT THIS LOCATION THE MANAGMENT AND TEAM ARE HORRIBLE!!!!…read moreI am writing to express my extreme disappointment and frustration regarding the way my granddaughter's birthday party was handled at your location today. Despite arriving 15 minutes early as requested, we were not given access to our private room until five minutes before noon, leaving us no time to set up or decorate. Guests arriving were made to wait between 10 and 15 min before being checked in. Although your brochure clearly states that the private room is for 120 minutes, staff began aggressively cleaning the room and removing decorations and paid-for beverages at 1:40 PM. while my granddaughter was opening presents and all guest were in the room. They made her and her friends move so they could take the tablecloth which we supplied. When we pointed out that our time should run until 2:00 PM, an employee named Shawn was incredibly rude, condescending, and even laughed when I mentioned the poor service. He then stood behind us making rude remarks like "you are now 3 min over your room time) it was 148pm. While my granddaughter was being rushed to open her presents and get out. By the way they rushed us out so fast that they didn't even give her Swag bag we had to ask for it. And it had no T-shirt Furthermore, we were met with significant hostility regarding opening presents. While your own materials state process #3, that food, cake, and presents will be waiting in the room, the manager, Jazmine, argued with the mother of the birthday girl, claiming presents were not allowed. Even after we showed her that your literature only recommends against it to save play time, the staff continued to be difficult. We were eventually forced out of the room at 1:50 PM while my granddaughter was still in the middle of opening her gifts. We left the room rushed after management and employees made the party as uncomfortable as possible. At of the end of the party I was greeted with more hostility and rudeness by Shawn. So I said to him when the handed the gratuity sheet that because of the way were we treated. I would not be leaving a tip. Shawn exact words were "OH NO" while laughing. I do understand how the staff acts is because that is the managers style Rude and condescending. The lack of professionalism and the contradictory policies made what should have been a special day very stressful.

Wass so amazing my kid loves this place !!! I would come back here again with multiple.m kidsread more

This location needs to be SHUT DOWN! Over the past few years…read moremy kids have been hurt at this location. Someone needs to do a safety check because rusty nails and screws should not be sticking out. Both incidents with my kids have happened due to a nail or screw being exposed. The have raise their prices within the past 5 years and no updates to this location or renovations have been made. They are running this location to the ground

My two year old loves it here and it wears him out. Definitely a go to for some air conditioned fun.read more

We love it here! extremely clean and safe place for kids to run free! Kaitlyn did great with…read morechecking up with us!!!

Very happy with this place. Clean. Great layout. Fun variety…read moreof activities for the kids. They loved it. And we loved knowing they were safe while we chilled at one of the tables. We didn't have to hover much and instead let them run free. Actually, I think it's much safer than any park playground with all that soft foam. The wait was short. The space wasn't crowded and we felt like we had the place to ourselves for a while before big kids came later. The food was so-so. Didn't get the pizza but the hot dogs were good. Buns we dry and perhaps day-old. No big deal since we brought in our own healthy snacks. Luckily the kids are young and they still think that fruit and raisins is as good anything else This place is a winner.

Stopped here while passing through Phoenix to let our little one play and stretch. It was pretty…read moregross and dirty. The ball rocket/air launchers didn't work. Floor was visibly dirty despite being a socks only establishment. And despite being a sock only establishment, there were kids with shoes and some barefoot.

Tried this place out for my toddler and she loved it. I appreciate that there are a few different…read moretoddler only sections. There is a lot of variety with things to do and it definitely fills up your time. I appreciate the seating around the activities for parents that are just observing. We ended up going back a couple days later and getting the annual membership. A couple gripes. The first time we went in, the people at the counter didn't explain anything to us. I had a bogo coupon that they almost didn't let me use. But they ended up allowing it, didn't explain the time limit or that wristbands, didn't point anything out. I obviously figured it out but it would have been nice to receive some information as first time guests. Also a little annoying that you have to use their grip socks. I specifically have grip socks for my daughter for different bounce places so I brought them but was told I had to buy them from them for $5. It's $5.49, actually, that I saw on the receipt. All grip socks are the same.

My sister and I came here and brought my niece to jump, she is 2 1/2. We walked up to the counter…read moreand had a BOGO pass. There were three girls standing at the counter and nobody explained to us anything about coming for this visit, and that was our first time here. They forced us to buy their socks even though we brought our own that we've used at other bounce locations. When we asked why she literally said "idk cause they're our competitor?" and said it as a question. Wild! They didn't explain anything to us about the different areas in the park or the timed wristbands. We had to look on the website to figure anything out.

This place has the disadvantage of being in a very poor area of town…read more There have been at least two occasions when we have been here and seen homeless or near-homeless looking people in there with no children stealing food off the tables of people that were not seated at their tables. Also, they bring in their Circle K Thirstbuster cups and fill them up at the Chuck E Cheese fountain machine. One time we were in there on a Saturday, and there was a man with a gun on ... This is forbidden as this is a kids play establishment and they sell alcohol. There is a no weapons sign at the door. We told an employee as we made our quick exit, but the employee didn't seem as though he wanted to do anything. He seemed afraid to confront the man about it for fear he might be shot. I don't blame him. On our most recent visit to this location, there was a domestic dispute at a birthday party where a female began throwing birthday bags at an older male. We were out of there super quickly after seeing that, too. We continue to come back to this location because it is the only one in the Phoenix area that still has an operating camera on the Chuck E Cheese car ride. However, it is getting too dangerous to feel comfortable, in my opinion. Also, management does not seem to care about making sure Chuck E. Cheese makes his regular appearances every hour "on the 30 minute mark." My kids always need to remind them, and sometimes they still will not even put on the live show. Every kid that visits should have the opportunity to see Chuck E. Cheese because without the magic of Chuck E., they are just another pizza joint/arcade. Also, when Chuck E. does come out, sometimes, they give you the feeling that they do not really care about taking the time to greet each child. They are out to do the show and back in as soon as possible after it is over. At least, they do occasionally, have Chuck E. walk around the arcade. The food is good. The wait is sometimes pretty long on the weekends because this location does tend to get very busy. They have a good selection of prizes and games at this location when compared to what the Goodyear and Chandler locations have to offer.

We came when it opened at noon and checking in can take some time. I had a Groupon which made the…read moreprocess much faster than for most. We got two play cards, a stuffed crust pizza, and some drinks. Food came out fast and was actually pretty decent. Soda fountain refills are easy to get to. The place was clean and all the games worked. Kids had a good time. Can be pricey if you add on the small bounce area as well but we chose to avoid it. Chuck E came out once in the 3 hours we were there.

We had the best experience celebrating my son's 5th birthday at Ninja Kidz Action Park! We brought…read morea group of about 20 people, and every single person both the kids and adults, had an amazing time. The facility was clean, well-maintained, and had so much to keep everyone entertained. The staff really stood out with their excellent customer service and everyone we interacted with was friendly and helpful. A special shoutout to Meeka, who took care of our party. She was incredibly sweet, attentive, and made everything run smoothly from start to finish. It was an excellent value for such a fun, stress-free experience. Highly recommend for parties or just a day of fun, we'll definitely be back!

There was pee in the boys bathroom and they went to clean it up when they were closingread more