I'm here and I'm sad.Not sure I got booked into this place but I've definitely made a mistake…read more First, the door says this room rents for $56-$77 a night. I way overpaid, pre-paid non refundable. This place is a dump. Front lobby and elevator smell terribly. Carpets and floors haven't been updated in many years. The swimming pool has no water. Paint is peeling in hallway. I've stayed in older hotels before, but they were refurbished, clean and lovely. I can hear the people next door talking and there is no ice machine.

Reserved a room for one night. Nov 5 - Nov 6 Term and…read moreconditions were not explained at the time of booking the reservation. Who ever we spoke to who books guests was not well trained I guess.. but here's our experience. We were not informed that we had a discounted rate, nor were we informed that due to the discounted rate, there was a no cancelation policy. Neither of these terms were listed anywhere nor were they mentioned at anytime during the booking. We were under the impression that would could still cancel our reservation based on the confirmation email we have received from booking the reservation. (SEE SCREENSHOT OF EMAIL) We spoke to the front desk manager and the general manager of the hotel. Both were not accommodating and did not honor the cancelation nor refund our money. We called Nov 3, at 12:00Pm to cancel the reservation. That was 51 hours before the date/time of arrival. We requested to cancel the reservation prior to the declared 48-hour notice. We had to cancel due to family emergency, we had a death in the family. When requesting the cancelation, Angela Hentz asked for PROOF of our dead family member. If a family member passed Nov 3 there is no way we'd even be able to secure a death certificate in time for the time of the book reservation. I find it appalling she requested verification of death in our family in order to provide any sort of accommodation. This was very unprofessional and inappropriate. This reservation was barely $150 and I had to go a great lengths for them to consider any possibility of getting our money back. Angela called us back and said there was nothing she could do other than offer us a credit for another nights stay. I did not take this offer because I would never take my business to this kind of establishment. I recommended staying at the best western, or Marriott in the nearby areas. Save ur time and money and earn rewards while staying at another hotel in downtown phx.

The Kimpton Palomar is our "go-to" hotel for downtown Phoenix. Being an IHG Member with a Diamond…read moreElite status, they have always provided me the perks that go along with it, including being upgrade to a suite (when available), welcome treats, as well as a "raid-the-bar" credit, breakfast or points. They also have two restaurants on the property: Blue Hound Kitchen and Cocktails (book a month in advance for that one - see our video review under our dining section below) and Eden - their rooftop, outdoor restaurant. Both are great options, though Eden has beautiful views of the pool and of the Phoenix landscape! Finally, they are VERY dog-friendly with free treats and water in the lobby (you also get a polaroid picture of them), as well as bedding and other amenities. TIP: Valet your car - they park it in the secure garage that they share with the apartment complex next door. My suite overview can be found on my YouTube Channel.

Room was clean, front desk was fantastic and friendly. Parking was a pain and expensive. Short walk…read moreto Diamondbacks stadium and restaurants downtown. The drive up area to get cars parked was a hot mess. Only one valet for July 3? Think about reconfiguring this area.

Great Price and Affordable, Great Location and I didnt even mind the 8 day wait to move inread more

I can't even begin to explain how great this property is. From my first communication with Stanley,…read moreuntil the day we checked out, everything was perfect. Stanley and Nicole have a wonderful property and take care of their guests. I have stayed at quite a few VRBO houses and this is by far the best. They exceeded our expectations and accommodated every request we had. Do yourself a favor and stay here, I can guarantee you will not be disappointed.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Ellie is the most unprofessional business owner I have ever come in contact with. The beginning of…read moreour stay was okay, not great, but okay. We arrived in late April to a home in Phoenix Arizona that had no working AC. The issue was brought up to Ellie at around 6pm on a Friday. It wasn't until 6:30pm on SATURDAY that we got AC. She argued back and forth for the first two hours asking us the same question "Did you try adjusting the AC?" We spent 60% of our stay (yes, 60%) with no air conditioning. After asking for some sort of partial refund or even FANS, we were not given either. After spending close to $2000 for a two night stay, we requested a partial refund which was denied immediately. Ellie then starts to send VERY unprofessional messages to our group after we left an HOENST review. She lies to Airbnb stating that we were comfortable in the home and that it "wasn't that hot" Try setting your house to 86° in the middle of the day in Arizona and tell me how comfortable you are Ellie. She then writes a review stating that we had a "large shouting party after hours". She was aware this was a bachelorette party, we were all inside by 9:45pm (Quiet hours is 10pm) and we didn't even fill the max occupancy of the home. After we requested a refund, Ellie decides to request $1000 in damages for being noisy BEFORE QUIET HOURS and lies and states it was after hours. I'm sorry but paying for a home we couldn't use for 60% of our stay Is not okay. I hope you learn some hospitality and customer service skills or this business isn't going to make it very far.

Excellent hotel. Do yourself a favor and book a room here if you're going to a Diamondbacks game…read more The stadium is literally a ten-minute walk from this hotel. Everything is about this hotel is top-notch. The beds are super comfy. The rooms themselves must be soundproofed; I thankfully couldn't hear a peep from any room around me. The bathrooms are nice and big, plenty of towels for a weekend stay. Overall the staff is super friendly and extremely accommodating. I will gladly stay here again next time I see the Diamondbacks play the Sox.

Really lovely room. They put me on the top, 19th floor. Super quiet. Market downstairs is nice…read more Mornings you can get a home made omelette and jalapenos are one of the many toppings $22 Looking forward to come back to barrel and board so that I could hear the live music. It's a beautiful design in there, kind of industrial and neat brewery fixtures. Spacious and opens up to the outside. This hotel is super convenient. Within 2 blocks, you can visit Blanco for margaritas, Arrogant Butcher for giant shrimp cocktail, Suns and Diamondbacks game is right there. Also within couple blocks is Cartel coffee. Hyatt does have coffee barista at the market but I don't know what kind. Starbucks around the corner too as well as Phx convention center and Phx symphony. Hyatt has a nice pool w lots of chairs and space to chill. There was a neat festival going on when I was there. Outside the side door by their market.

Updated annual review. Do not do business with these bougie cons. Brides beware. Owners of this…read moreproperty selfishly cancelled my wedding 3 nights before the event with NO explanation. I was at the venue the weekend before my wedding, and the owner tried to present me with additional fees outside of the terms we discussed. At one point she had double booked my event and the studio I reserved would not be available for my event for guests to use as a restroom. She offered a port a potty! Classy!I should have cancelled right then, but presumed to believe everything would be fine. The owners also despise children. So, if you have kids and wish to have your own in your wedding party, they will have a problem with that too. Overall, I learned a valuable lesson. Sabina and Jack Kelly are unethical, unorganized and in the business of ruining weddings

Irresponsible and heartless to cancel at late notice. For a wedding of all things. I would never…read morerecommend this place.