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    Hotel San Carlos

    2.8 (202 reviews)
    ModerateHotels
    Open Open 24 hours

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    Cracked wall
    Diana B.

    The place is awful. It has a smell. The bathrooms have a smell, it has cracked wall, toilet does not stop running, & lock is broken. Service desk girl was rude. Cannot use bathrooms unless you have a card. Had to go to a business to get one.also, restaurant is awful.& expensive

    Beautiful hotel! So much history and charm. I came to stay at room 720, and I was not disappointed. It exceeded my expectations in every way and I had a great, truly unforgettable experience. I've been to a lot of allegedly active hotels, but nothing ever came close to this. I can't wait to be back! The staff were very friendly and accommodating. Yes the hotel is old, but that's exactly its appeal and renovating it would absolutely diminish its character. It's great just as it is. The only negatives are that the pool area is closed and it does not have parking. However, there are plenty of public parking garages in walking distance (just around the block). It's a lively part of downtown Phoenix, with tons of restaurants and safe to walk around.

    A cockroach

    I spent only one night here. At first it has a cool historic feel to it. Can't complain for the price to stay a night. When I woke up in the morning I was brushing my teeth when I saw a cockroach crawling on the wall of my room. I immediately called the front desk to notify them as well as request a refund because who knows if a cockroach crawled on me in my sleep. The front desk lady was nice and told me I'd have to request a refund through the third party website I booked the hotel through and offered to have a cleaning person come up and catch the cockroach. I told her I can no longer see it so the whole room needs to be deep cleaned. After hanging up the phone call, another cockroach fell off the ceiling and landed right on the pillow where my head was the entire night. I packed up all of my things (after shaking everything out) and checked out asap. Absolutely disgusted with the cleanliness of the hotel.

    The bar
    Natasha A.

    We attended The Great Soiree: Holiday Edition from the Phoenix World Arts Collective & Pyrrha Sutra @ Hotel San Carlos and it was glamorous, sexy, and beautiful. We had a great time! There were only two negatives, the hotel does not have valet and the interior needs some TLC. Otherwise, the show itself was fantasic, my friend and I loved the flamenco dancers, fire dancer, burlesque, striptease, singing, sax, piano, LED hula hoops, and the humorous MC - everything was excellent!

    Room with queen bed.
    Izzy G.

    Stayed here a couple nights while in town for business. It was looking forward to staying in this historic hotel. I just didn't realize how out of date it would be. The room was clean, but needed some wall repairs done. The hallway carpet was coming off the ground in some places. And the TV didn't even have cable. The bed was pretty hard. On the plus side, the location is in the heart of downtown Phoenix. Staff was friendly. Gym was decent. Soap, shampoo, conditioner and lotion were of good quality (Rusk). And I did like the old hotel feel ambiance. The government rate was about $140 per night with $20 per day for valet parking. I feel if they're going to charge this much, they need to do some repairs and offer some current amenities.

    Alex L.

    Within the ever changing vast modern landscapes of downtown Phoenix, proudly rests this old fashioned, luminescent structure. Glorious in her beauty, rich in monumental architectural finesse, and perfectly proportioned among the contemporary stylish sites around her, this vintage masterpiece is a visual time machine welcoming to all. I give you...The Hotel San Carlos. This evocative trophy will never be overshadowed by her competitors. For she is a respected, ageless, statuesque and elegant beauty. Auspicious in her design, built at a time when Phoenix was before it's prime...little did they know it would become a shrine. I had the pleasure of staying here during the summer. With stars like Marilyn Monroe, Clark Gable, Mae West, and many more past guests, I was curious as to what the San Carlos had to offer. I was not disappointed. I stayed in the Marilyn Monroe suite. The halls are eerily quiet and I had the sensation I was being watched. That's as close I came to any type of paranormal experience. The Hotel San Carlos is decorated with old photos, articles and pieces of memorabilia. The Suite is a beautiful room with portraits of Marilyn Monroe. Above the sink is the original faucet from 1928. The bed was extravagantly comfortable. I loved the view from the window. When it was dark I took a swim (the pool was built in the late 50s). There's no better feeling then swimming at night, under the stars and the bright moonlight, with the sounds of the city in the background and the sights of airplanes flying above destination bound. As a key witness and storyteller to the history of Phoenix, the Hotel San Carlos has plenty to tell. She looks the way she does for a reason. She does not try to change as there is no need. She does not try to impress, she simply does. The Hotel San Carlos is an ornamental jeweled bouquet in the ever changing garden that is Phoenix. I'm looking forward to my next stay. I highly recommend The Hotel San Carlos and I say thank you to the owners for keeping history alive and for a unique and pleasurable experience.

    Lilyee P.

    My boyfriend and I definitely enjoyed the staycation we had staying a hotel San Carlos , plus there Pool is open and we got to swim and they have excellent service totally recommend staying here during October ! Spooky season

    Brandon G.

    HUGE cockroaches in the rooms. When I told the staff they acted like it was totally normal. The Wi-Fi is really poor as well which makes it difficult to work.

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    I love the San Carlos hotel for the Mexican bar they have down stairs really a fucken vibe ! On god

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    I was walking back to my office from starbucks with my coffee thinking about the lack of happiness in downtown phoenix.

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    Andaz Scottsdale Resort & Bungalows - Nice to have a club sandwich by the pool.

    Andaz Scottsdale Resort & Bungalows

    (299 reviews)

    This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

    Took my wife and her girl friends to Andaz for spa/pool/lunch day last week. While they were…read moregetting pampered, I worked out in the very well-equipped gym on property. Had a wonderful wet sauna afterwards and met the girls at the pool for drinks and lunch. Everyone I encountered were wonderful, thoughtful, cared about my experience and the facility was 5 stars in every way. Can not rate it high enough.

    JW Marriott Phoenix Desert Ridge Resort & Spa

    JW Marriott Phoenix Desert Ridge Resort & Spa

    (790 reviews)

    $$$

    We've stayed at the JW Marriott Desert Ridge Resort & Spa twice and it never disappoints. It's…read morebecome one of our favorite resorts in Phoenix and a place we always look forward to returning to. The lazy river is perfect for relaxing, the three water slides are so much fun for both kids and adults, and we love that the resort also has adult-only pools for a quieter escape. We even enjoyed playing pickleball, which was a fun bonus during our stay. The entire property is beautifully maintained, the rooms are spacious and comfortable, and the staff has always been welcoming and attentive. One of my favorite things about this resort is how beautiful it is at night. The palm trees, landscaping, and lighting create such a peaceful atmosphere, making an evening stroll around the property the perfect way to end the day. Whether you're planning a family vacation, a couples' getaway, or just a relaxing weekend in Phoenix, this resort has something for everyone. We've made so many wonderful memories here over the years and can't wait for our next visit. Highly recommend!

    I've been to this place a few times! So lovely. Really a beautiful property and conference center…read more The rooms are $$$$ though, so plan accordingly. I've eaten at most of the on-site restaurants, but also know that there are a ton of other restaurants immediately off-site within a one-mile walk from the resort. Grab your sunglasses, catch some sun, and have some fun!

    Drury Inn & Suites Phoenix Happy Valley - King room with jacuzzi

    Drury Inn & Suites Phoenix Happy Valley

    (141 reviews)

    $$

    This place was amazing. The room was clean. Breakfast was nice staff was friendly…read more However I was over charged at the kitchen/bar. I ordered 2 food items and pre paid for 3 beers the bill came out to $52.18 I didn't think much of it and even tipped 25% After I finished my third beer. I decided to order a cookie with ice cream and an old fashioned to take up to my room. Again I tipped 25% My phone has text alert and I noticed the bill was $42.62 for what should have been $22.00 max I bought it to my bar tenders attention and she was working things out on the registry and came back with a receipt that didn't have prices just my order but she had added 1 extra beer. I told her it was wrong and she said it wasn't that the first time she had only charged me for 2 beers and this was my third beer. I did not want to argue so I left it at that but I couldn't sleep thinking about it. I mean dang I even tipped her good. The next day I reached out. To management I don't mind taking care of my servers and I'm always a good tipper. But I don't like being taken advantage of because they think I had a few drinks. Or they think I won't notice extra things. This is not okay. The hotel you check into is supposed to be a safe place like home to enjoy a drink or two. The management offered to refund the first bill of 52.18. But I told him I just wanted what I was over charged refunded plus my tips. At this point I feel she had the chance to correct my bill and make things right but she chose to make me feel like I was in the wrong. After the manager added my first bill up after I told him what I had ordered it turns out she charged 4 beers the first time and not just my 3 and way over charged me the second time. This is a great place to stay but keep an eye on what you order. More so late at night. Also my hot wings were cold in the center but I didn't even mention it to her at the time. Guest in room 730 on 4/20/2026

    First time at the Drury Inn and Suites brand and I was pretty impressed. Never heard of this chain…read morebrand before and they stack up well to the more popular hotel brands. Rooms were standard and basic. More on the nostalgic motel type feel but it was clean and fresh smelling. Lots of value at this hotel as they offer free hot breakfast with a nice variety to pick from. They also offer a happy hour type evening wind down social with 3 free alcoholic beverages and buffet style dinner from 5:30-7pm daily. Definitely more bang for your buck with free breakfast and free early dinner and drinks. The evening fun can continue at the bar or outdoor covered pool and jacuzzi. In the need for a workout? They also have a small gym to get your sweat on! Service was great during my stay and the front desk staff was amazing and super friendly. All employees at the bar and the dining room were also very professional and courteous. If you haven't tried Drury Inn & Suites before, it's definitely worth giving a shot!

    Kimpton Palomar Hotel Phoenix Cityscape - 4th floor room

    Kimpton Palomar Hotel Phoenix Cityscape

    (525 reviews)

    $$$

    I want to give the Kimpton its own review; separate from the Blue Hound and the Eden, because the…read morehotel itself absolutely deserves it. I arrived at noon on a Friday after driving in from Las Vegas, and Dylan at the front desk set the tone immediately. Before I could even ask, he let me know there were no suite upgrades available but offered me a King Premium and got me checked in on the spot. As a solo traveler who had just made that drive, being able to walk straight to a room and crash was everything. He took a few minutes to catch me up on what had changed since my last stay; the breakfast situation being the highlight of that conversation, which turned out to be... relevant. The next morning, after a rough experience at breakfast, I mentioned something at the front desk and Donna, the front-end manager, stepped in immediately, not defensively, but genuinely wanting to understand what happened and make it right. That kind of accountability is rare. Saturday night brought a similar hiccup at the bar, and Sayan handled it the same way: professionally, without hesitation. The room was exactly what I've come to expect from Kimpton, clean, comfortable, and well-appointed. But the real story here is the staff outside the restaurant. Dylan, Donna, Sayan, these are hospitality professionals who actually care, and it shows. The hotel itself earns every star.

    This hotel is located in downtown Phoenix. I attended an affair here. I can't speak for the…read morerooms. I can however tell you that staff are great here. They are personable, helpful and kind. The room and area we used were spacious with tables and chairs to accommodate the crowd. Servers were busy with food replacement. Drink servers kept on top of those needing a beverage. The restaurant will validate for 2 free hours of parking. Parking is conveniently located to the hotel. If you prefer, there is also a parking lot across the street.

    AC Hotel Phoenix Biltmore - Bar area

    AC Hotel Phoenix Biltmore

    (92 reviews)

    $$

    Such a fantastic stay! The location is perfect -- steps away from great restaurants and shops. The…read morehotel itself is spotless, with beautifully modern decor that feels both stylish and welcoming. The staff were so sweet and genuinely helpful, which made the experience even better. It felt cozy, comfortable, and thoughtfully designed. The only letdown was the breakfast. The selection was limited, overpriced, and unfortunately everything tasted stale. However, I would still give the hotel 5 stars and would highly recommend and return when I visit the downtown Phoenix area again.

    I stayed at this hotel for a work team off site and it did not disappoint. The rooms were clean,…read morethe lobby is so nicely decorated, the bar is a good vibe, the gym has plenty of weights and cardio machines like treadmills and ellipticals, the pool is clean and gets a lot of sunshine, and the location is convenient. The staff is genuinely kind and helpful. My next door neighbor kept blasting his TV at night and I requested they intervene. I bugged them three to five times a night and they never made me feel like I was actually bothering them. They were happy to help. They also have housekeeping stuff at the front, dried lavender packs, and shower steamers in case you want a little something extra. The only drawback for me was how much noise there was outside on Camelback Road. I know they can't do anything about that, but it kept me up. So it's something to consider.

    Omni Scottsdale Resort & Spa at Montelucia - Stunning Views

    Omni Scottsdale Resort & Spa at Montelucia

    (492 reviews)

    $$$

    This year's girl's trip was a visit to the Omni. I'd never been to Scottsdale before, let alone…read moreleft the Phoenix airport so I wasn't quite sure what to expect. With it' stunning mountains, palm trees and ritzy houses, Scottsdale is gorgeous. Bonus points for only being about 20 minutes from the airport. The hotel itself is beautiful with a ton of common areas to enjoy the sunset and scenery. It was a little chilly so the number of outdoor fire pits were very much appreciated. I was put in a room in the 17the or 19th building. I got lost a couple of times as it gets quite dark and the property is a bit of a maze. My friends were closer to the entrance. My room was nice but I felt it needed a bit of an update. Unfortunately I didn't receive my member benefits. I think this is a good resort for meeting up with a group or family, though there were plenty of couples while we were there. I didn't pay a ton for our stay which was good because I didn't really consider it a luxury property. A few things to note: the convenience store is only open till 6pm so plan accordingly. They will take you in a golf cart to your room. The pool is heated in the winter. Uber only takes a few minutes to come get you.

    Very difficult to review. The location is perfect with gorgeous views of Camelback mountain, well…read moremanicured grounds and a very peaceful atmosphere. Service was, however, subpar for a resort of this type. Front desk was inattentive and did not react as one would expect when we found larvae in the sheets and on the wall! No urgency and no empathy. Bugs in the sheets is not insignificant but was treated that way. The spa had a great vibe with a nice rooftop pool, wonderful amenities and very attentive attendants. Facials and body scrub were amazing! Massages were not good. Hit or miss just like the entire resort. Definitely not at the level of the other local resorts.

    Hampton Inn & Suites Phoenix Glendale-Westgate - Hampton Inn and Suites Glendale/Westgate Front

    Hampton Inn & Suites Phoenix Glendale-Westgate

    (88 reviews)

    $$

    Good experience and nice breakfast…read more Little snack bar is price gouging with soda costing $4.00 for a 20oz plastic bottle.

    Mayra from the management team at this hotel is stealing money…read more We paid for one night at this hotel through expedia. I paid via the app with my own credit card, and it posted to my credit card statement as a processed and posted charge. Upon check-in, they required a card for incidentals and parking (as most hotels do). My husband provided his card for this, and they swiped it three times because they said it was not working. It turns out that two of the three swipes went through, so he was charged twice. One was released upon check-out, like normal. One was not. We have since called about the second charge still being active and a posted charge, and their response was that Expedia never paid them for the nightly rate, so they're going to keep the second incidentals charge. I have provided proof of the posted expedia charge, expedia has confirmed they paid the hotel for this stay, and they refuse to listen or acknowledge any of it. On top of that, we got a parking ticket from the city of glendale for not paying for parking, even though we paid the hotel directly a separate $18 fee for parking! It took us nearly two months to get the ticket resolved, and they eventually stopped responding to us about the other charges. Expedia is trying to help us now file a complaint to get our rightful refund.

    Hotel San Carlos - hotels - Updated June 2026

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