5 stars! Natalia at City Sports Concord is an absolute gem--patient, empathetic, and incredibly…read moreunderstanding with my brother's schizophrenia. She handled his unique decisions with such grace, respect, and wellness-focused care during our visit, making a tough situation feel supported instead of judged.[citysportsfitness] It's rare to find staff this attuned to mental health challenges; most people just don't get it, but Natalia created a safe space that reignited my brother's love for basketball--he used to play all the time but has been stuck at home lately. Her actions meant the world to me as his caregiver, motivating him to get active again instead of sitting idle all day. She deserves every praise and promotion--truly 5-star exceptional! Thank you, Natalia!

Just wanted to say how crappy it was to be excited to walk in the doors of a gym when you are fully…read moremotivated and in a committed state of mind that you want to get healthy and you are not welcome with a warm hello how or are you? Just scan your barcode and keep moving. I came in today because I had got a healthcare and law-enforcement perk to join active and fit which we all know is an amazing discounted rate to join a gym so why not take advantage of something your company offers you to get healthy and have mental stress relief, just to be told your membership was not valid and the person who's trying to help you basically pawn it off on the person next to him and dismisses you the next person who comes in, So finally asked for a manger seems to feel like this was taking to much of there time, Thankfully the manager Carlos is my savior His last name is a little hard to pronounce, but went above. I mean, ladies and gentlemen above and beyond to help figure out why our membership was not being active which I guess as his job but the empathy of my frustration and the hoops jumping to resolve this he watching me igoing back back-and-forth with the front desk, who stated they couldn't help was telling me to take screenshots of what was popping up on the computer for him on their side, but also shown somebody else's behind the screenshot of somebody else's membership and all their personal information I found was very concerning not that I would care to call whomever was behind the digital screen, but I don't know in healthcare we're very private. We don't want anybody to see our information, but I greatly appreciate the management trying to help out after seeing the frustration in the many phone calls trying to figure out why on a Monday when you are fully dressed and ready to enter the gym and you're happy you know you're motivated just for somebody to kill your vibe in your first five seconds of walking in the door. I think they should teach a little bit more of customer service Or some fake it to you make!!! Maybe it was just me maybe the guy has RBF and is having a bad day but I don't know but hopefully tomorrow will be a better day. Please see Carlos the manager for anything, bypass the front desk so your workout will be amazing

Great Gym, helpful staff. They newly remodeled and added a turf area for floor exercises.read more

The water massage chairs were removed and they brought in new massage chairs they hurt and squeeze…read moreyou I have been going here to vim and vigor for years when it was fitness 19 too Now I want to cancel my membership because I pay extra for the massage chairs but these hurt my neck and back please have them bring in hydro massage beds and get rid of these.

Stopped by this gym recently and had a really good experience. The place was very clean, and all of…read morethe equipment looked great and was well maintained. It had a nice atmosphere and felt like a gym that's well taken care of. Mike was especially helpful during our visit. He was friendly, answered all of our questions, and made sure we had everything we needed. It's always nice when someone takes the time to make you feel welcome instead of just rushing you through. Overall, a great experience, and I'd definitely recommend checking this gym out.

Mike was really great! Made everything super easy and seamless. Gym is super clean and equipment is…read moreall new as well

Training with Gabrielle has been such a positive experience. From day one, she really listened to…read moremy concerns, my goals and took the time to understand what I want and need. It never feels generic or rushed everything we do has a purpose. One thing that really stands out is how organized and thoughtful she is. She created a clear, structured day-to-day plan for our sessions and even shared an Excel sheet so I can easily see and track what we're working on. Being able to visualize my progress keeps me motivated and accountable, and it shows how much she genuinely cares about helping me succeed. Her approach is incredible. There's absolutely no pressure or intimidation just steady encouragement, positivity, and motivation. She knows exactly when to push me and when to adjust, which makes every session both productive and enjoyable. We have fun, we laugh, but we also work hard going from lifting heavy to even heavier weights that I never imagined I would be able to do. I feel stronger both physically and mentally. On top of that the studio is not crowded. It's truly one-on-one, and the focus is completely on you. The entire team at Studio Flex is incredibly friendly and welcoming. The environment feels supportive, comfortable, and uplifting, which makes showing up something I genuinely look forward to. I'm so grateful to be training here and would highly recommend Gabrielle and Studio Flex to anyone looking for a supportive, motivating, and results-driven experience.

I feel so fortunate to have found Gabriele at StudioFlex. I have had many injuries and resultant…read moresurgeries over the years, so there are a lot of limitations on my exercise. As a result, I had all but given up trying to reestablish a routine. My back has been an issue for decades and I thought that I'd tried everything - chiropractics, physical therapy, massage, acupuncture, accupressure ... you name it. I'd resolved to just live with the nearly constant discomfort and occasional debilitating spasms. However, Gabriele has changed my perspective by focusing on carefully building core strength while not aggravating other issues. She listened carefully to my problems, asked about my desired outcomes and she designs each workout specifically for my physiology and my state of progress. I can't say enough good things about her adaptive approach and positive energy!

Big Thanks to Chris for helping and giving my family the Best Deal ever!…read moreHe is so helpful and accommodating. I highly recommend you look for him if you have any inquiries on your membership.

This review is both personal and not. I worked at this location, and while I have many awful…read moreexperiences I could share, I'll try to keep this balanced. As a member, the gym itself is okay. The space is large, and it has a lot to offer. I continued paying for my membership because I genuinely enjoyed the martial arts classes which, in my opinion, is the entire point of this gym's existence. The machines, however, haven't really changed since they opened. It wasn't until after the 10-year anniversary that they finally brought in some new equipment. Now for the part that's personal: management. I cannot stress this enough my PERSONAL experience with management was awful. I was fired after being late to work because I had just been in a car accident. The operations manager at the time, Hannah Amayo (who has since resigned), made my life miserable. She and Kate Hansen teamed up to fire me, and it absolutely broke me at the time because I truly needed that job after being T-boned on my way home. As for the facility itself: the gym was always dirty, bathrooms were frequently broken (sinks, toilets, blow dryers), and equipment constantly needed repairs that never seemed to happen. Maintenance was almost nonexistent from what I saw. I know management has changed since 2019, but I found this review sitting in my drafts and figured it was finally time to post it. Needless to say, I eventually canceled my membership because why would I pay over $100/month for a gym that isn't properly maintained? Instead of opening new locations, they should at least invest in the ones they already have.

Very clean and well maintained. Jacob at the front counter is very friendly and regularly sweeps to…read moreout weights away and clean up the space.

Disappointed that I called to sign up for a class for the personal trainer…read more I was told by Walnut Creek that I am able to go to any planet fitness to sign up for a trainer because I'm a black member and they do not have a personal trainer at the moment. They said I can sign up at another location with my membership. I called the concord location and was told by the trainer who was male that I have to "Transfer" my membership to their location. What is the point of the black membership then. I asked him I thought my membership allows me to go to any planet fitness even to use the classes because that's what Walnut Creek told me. He said no not for the classes and I would have to transfer my home membership to them. Yeah no. Not doing that. Why tell people they can go somewhere else if they do not have it at their location for the other location to say no I have to transfer to them..

Amazing gym open 24/hours is a plus love it easy going gym it got everything i need no sales people…read moremembership prices very reasonable month to month no contract very organised equipment up to date very clean

This gym has really intelligent and welcoming owners, and the community that comes here is…read morelaser-focused on working out. You will meet some very experienced lifters here and many are happy to give you advice on diet or form. You can tell the machines are all stocked by people who actually lift because every single one is top notch. It seems like recently word has come back out that this place is the spot to lift in Concord, as I've noticed it's been getting busier over the last few months. With that being said, even at 6 pm I never have trouble finding a free machine or bench. Unfortunately (not sure if this is correlated) prices have gone up and a monthly membership is 80 dollars, and this is just to lift. Of course it is cheaper if you get a 3 or 12 month membership, but I can no longer personally justify spending so much on a no frills gym.

I like the gym. The quality suits the cost. I appreciate there is enough machines to suit the…read moreamount of users, even during the busy times, considering people check different levels and sections of the gym when certain areas are busier than others. My main gripes are: -Facilities seem to be down often, taking a good while to be repaired. Whether this be the pool heater, sauna, or steam room. It seems like something is always out of order. -Re-racking weights. This is the worst gym I've belonged to for this specific category. I know it's difficult to get people to put weights away after use, but this gym specifically is completely out of order with this. I'm surprised whenever I approach a machine that does not have plates already on it. Overall a good gym for the price, but quality with facilities and gym ethics could get much better.

i loved this gym and it was literally just around the corner from me. I was a member since 2010,…read morebut after COVID my fee just kept going up and no matter how many times I tried to reach out to their corporate no one ever got back to me. Front desk personnel was no help either all they can say is that there is nothing they can do. With the cost of living going up and having to make cutbacks in order to stay on budget I just couldn't do it anymore. I finally decided to cancel my membership after being loyal for so long and join a different gym a little bit further away. I wish that this establishment have the same loyalty to their clients and would do whatever it took to keep long tern memberships alive. To me fitness is a lifestyle and I had planned on doing this until my body can no longer physically do it anymore. It's disheartening to see that this establishment which I thought was all about family in providing a good long term relationship would care a bit more, but I guess all they really want is to up the cost of their fees and don't care if you leave. If you don't mind paying a lot for your membership and don't care about loyalty and want to support an establishment that will never respond to you and show they care then join this gym. But just so you know there are a lot more options in the area for much less with better equipment and people that actually shows you they care.