Nice facility & staff. Every machine works very well. It's a bit confusing since I did this under…read moreclass pass and I guess you need some sort of key fob to enter (which is smart for security) but because i wasn't provided this i just had to knock each time which wasn't a big deal!

I've been going to this gym for 3 years now. Love it!! Theres always parking and Christopher the…read moremanager is welcoming and supportive!! 5 stars.

Just wanted to say how crappy it was to be excited to walk in the doors of a gym when you are fully…read moremotivated and in a committed state of mind that you want to get healthy and you are not welcome with a warm hello how or are you? Just scan your barcode and keep moving. I came in today because I had got a healthcare and law-enforcement perk to join active and fit which we all know is an amazing discounted rate to join a gym so why not take advantage of something your company offers you to get healthy and have mental stress relief, just to be told your membership was not valid and the person who's trying to help you basically pawn it off on the person next to him and dismisses you the next person who comes in, So finally asked for a manger seems to feel like this was taking to much of there time, Thankfully the manager Carlos is my savior His last name is a little hard to pronounce, but went above. I mean, ladies and gentlemen above and beyond to help figure out why our membership was not being active which I guess as his job but the empathy of my frustration and the hoops jumping to resolve this he watching me igoing back back-and-forth with the front desk, who stated they couldn't help was telling me to take screenshots of what was popping up on the computer for him on their side, but also shown somebody else's behind the screenshot of somebody else's membership and all their personal information I found was very concerning not that I would care to call whomever was behind the digital screen, but I don't know in healthcare we're very private. We don't want anybody to see our information, but I greatly appreciate the management trying to help out after seeing the frustration in the many phone calls trying to figure out why on a Monday when you are fully dressed and ready to enter the gym and you're happy you know you're motivated just for somebody to kill your vibe in your first five seconds of walking in the door. I think they should teach a little bit more of customer service Or some fake it to you make!!! Maybe it was just me maybe the guy has RBF and is having a bad day but I don't know but hopefully tomorrow will be a better day. Please see Carlos the manager for anything, bypass the front desk so your workout will be amazing

I've been going to this gym for a few years now and I have to say it has gone downhill. So many…read moremachines are constantly "Scheduled for Service"for weeks/months at a time. It's also really awkward walking in and having the employees at the front desk ignoring you. I said "hello" and was just stared at with no response. Really thinking of switching gyms.

Love this gym they have lots of great equipment , the staff is very friendly and greet you as soon…read moreas you walk in they answer all your questions , they care very much about their customers Nice and clean ... always greeted soon as I walk in I highly recommend this gym !!

As a personal trainer and health and wellness coach, I've been to a number of gyms across the East…read moreBay, and Vim and Vigor genuinely has the potential to be one of the best in the area. Unfortunately, my recent experience with the manager makes it hard to recommend right now. I was billed twice for my membership due to what appeared to be a billing error on the gym's end. An associate worked with me to resolve it, and as far as I knew, the issue was fixed. About a week later, however, the same double-billing issue happened again. When I brought it up with the same associate, he advised me to speak with the manager directly. A few days later, I sat down with the manager and explained the full situation: I had been charged twice, an associate had already tried (unsuccessfully) to resolve it, and I was now dealing with the same problem again. Throughout the conversation, the manager came across as visibly disinterested and annoyed. When I jokingly suggested we could call it even if I just grabbed a protein shake from their fridge, he responded with, "I don't see why you think you're entitled to one. It's not my problem." When I explained that I felt entitled to a refund -- both because the double billing was their error and because the issue persisted even after I'd already sought help from an associate -- he flatly refused. He then told me he intended to write up the associate who had tried to help me, which frankly felt like retaliation for the associate simply doing his job. Afterward, I mentioned what happened to another staff member, who wasn't surprised at all and openly referred to this manager as the "worst manager" they'd worked under. This gym has real potential, but as long as this manager is in charge of handling member issues, I don't see it living up to it. I the meantime, I recommend UFC Gym, 24 Hr Fitness or even Planet Fitness. I sincerely hope upper management takes note and makes a change.

I'm really enjoying Nikkia and Veronica's classes- many of the other instructors have been out…read moreinjured or on vacation the past few months. These 2 in particular have been amazing stepping up and covering even last minute when needed. On Thursday Nikkia did an amazing moon salutation class in honor of the full moon. It was an honor to be a part of her class. She's been subbing a lot lately- and it's a pleasure to watch her shine in all of these various classes. Her love and knowledge of yoga really comes thru. As well as some of the classes I've taken with Veronica lately- she's been teaching vinyasa on Wednesdays at 10:30 and I've been really enjoying it. She has such a kind heart and open spirit. I started also going to her 8 am Saturday morning yoga as well after meeting her in the vinyasa class and loving her teaching style. Both of these instructors take time to really explain body positioning and will gently guide students into proper alignment when needed. I love that we have so many weeks with Nikkia subbing so we can be building and growing in each class. Please more classes with both of these instructors. They both have such a calming presence I also love that they each bring new material and music to each class and we aren't just repeating the same moves over and over again So refreshing- this energy will keep me coming back

The place looks very new and is huge. There's lots of equipment. Just about every machine is…read moreduplicated. It was 4th of July weekend and not crowded at all. The gym and locker rooms are pristine but a lot of members just drop their towels on the floor rather than place them in one of the many hampers provided for that purpose. Also, I noticed a lot of members skipping the wipe down after using equipment. it's okay to wear workout clothes in the sauna, which is unsanitary. It's used as a gym annex with everything going on from shadow boxing to Bikram yoga. Not a very relaxing atmosphere. Those are the issues that kept me from giving it 5 stars. In addition to the sauna, there's a steam room that seems to be a bit more calm. Other than the few issues I described, it's a great place to work out.

I feel so fortunate to have found Gabriele at StudioFlex. I have had many injuries and resultant…read moresurgeries over the years, so there are a lot of limitations on my exercise. As a result, I had all but given up trying to reestablish a routine. My back has been an issue for decades and I thought that I'd tried everything - chiropractics, physical therapy, massage, acupuncture, accupressure ... you name it. I'd resolved to just live with the nearly constant discomfort and occasional debilitating spasms. However, Gabriele has changed my perspective by focusing on carefully building core strength while not aggravating other issues. She listened carefully to my problems, asked about my desired outcomes and she designs each workout specifically for my physiology and my state of progress. I can't say enough good things about her adaptive approach and positive energy!

Highly recommend! I've been going for a year and it's been transformative for my strength and…read moreoverall health. I appreciate the state-of-the-art equipment and personalized programs. The trainers are professional, highly trained and credentialed, but most importantly very welcoming and supportive. I've gotten to know 4 of the trainers and they are all great!! I even look forward to my twice-weekly workouts.

First things first--credit where credit is due. I came in with a question about an unknown charge…read moreon my account, and the assistant manager handled it like a professional. Broke it down, explained it clearly, no games. That's how customer service is supposed to look. Now... let's talk about Kat. Because baby girl, what exactly were you doing? While I'm having a private conversation about my account, here you are, neck craned over like a nosy neighbor in the window, staring at the computer screen like it's Netflix. Newsflash: it's not your business, it's not your account, and it's not your lane. You're not helping, you're not contributing--you're just lurking. Weird. Annoying. Unprofessional. And if you're that bored? Here's a wild idea: instead of playing Inspector Gadget with members' personal info, maybe pick up a rag, put down that iPhone, and start doing the job you're actually paid for. Wipe down some machines. Rack up the stray weights. Make the place look like a gym and not a storage unit. Because right now? That TikTok-scrolling energy is not it. Sale Assets, tighten this up. One employee showed me what good service looks like, and the other showed me exactly what unprofessionalism feels like. I'll let y'all decide which one you want representing your brand.

Bad customer service. They're horrible at communicating and getting back to you for membership…read moreservices. The guy Chris at the front desk. Regret signing up with them and have tired multiple times to get a call back from someone from their team regarding question on my account. Just bad communication. They need to train their team members better on communicating and getting back to people.

Very clean and well maintained. Jacob at the front counter is very friendly and regularly sweeps to…read moreout weights away and clean up the space.

Probably the best one I've been too. Everyone greets you and I've seen them giving people detailed…read moretours along with helping the elderly navigate the machines. This is the only PF I've seen actually clean the machines and floor. You'd think Walnut Creek would do a better job like Concord, hopefully they'll get better like them.

Amazing gym open 24/hours is a plus love it easy going gym it got everything i need no sales people…read moremembership prices very reasonable month to month no contract very organised equipment up to date very clean

This gym has really intelligent and welcoming owners, and the community that comes here is…read morelaser-focused on working out. You will meet some very experienced lifters here and many are happy to give you advice on diet or form. You can tell the machines are all stocked by people who actually lift because every single one is top notch. It seems like recently word has come back out that this place is the spot to lift in Concord, as I've noticed it's been getting busier over the last few months. With that being said, even at 6 pm I never have trouble finding a free machine or bench. Unfortunately (not sure if this is correlated) prices have gone up and a monthly membership is 80 dollars, and this is just to lift. Of course it is cheaper if you get a 3 or 12 month membership, but I can no longer personally justify spending so much on a no frills gym.

I recently joined In-Shape after spending many years at upscale gyms, and honestly, I'm pleasantly…read moresurprised by how much I like it. The facility is located in the former business fair center in Concord, so it's quite big. And unlike some enormous gyms where everything feels crammed into one giant open space, the layout here is actually quite thoughtful. The first floor has several group fitness studios, a VTL classroom, locker rooms, weight rooms, six racquetball courts, and an indoor basketball court that also accommodates pickleball. Upstairs, you'll find another extensive selection of strength-training equipment, plus ellipticals, treadmills, recumbent bikes, and stationary bikes. There's another large group fitness studio, a spin room, stretching area, and additional exercise spaces. Equipment is well spread out, so you can usually find your own space without feeling like you're working out shoulder-to-shoulder with everyone else. And importantly, the place is very clean and relatively quiet. That makes a big difference. There's also an outdoor five-lane swimming pool, apparently around 25 meters, which is a nice bonus. The selection of group fitness classes is comprehensive, with classes offered every day. Attendance seems quite good, too. The locker rooms are spacious and clean. Parking is ridiculously easy compared with many gyms. There's plenty of parking right in front, plus street parking if needed. The front-desk staff are reasonably friendly and responsive. Of course, it's not perfect. A few things clearly need attention. The digital clock in the basketball court has apparently been showing the wrong time for quite a while and still hasn't been fixed. The AC in the basketball court could be better, and the racquetball courts are even worse. These seem like relatively easy problems to identify and fix, so hopefully management will do a regular walk-through of the facility and take care of them. But overall, this is a very good gym for the money. For a community like Concord, I think it's an excellent fit. You have younger people serious about strength and fitness, as well as plenty of baby boomers who want to stay active and healthy. With the good variety of equipment, classes, racquetball, pickleball, basketball, swimming, and plenty of space, there's something here for just about everyone. After years of paying more for upscale gyms, I'm genuinely impressed by what In-Shape offers at this price point. A very solid value for Concord and the surrounding area.

I like the gym. The quality suits the cost. I appreciate there is enough machines to suit the…read moreamount of users, even during the busy times, considering people check different levels and sections of the gym when certain areas are busier than others. My main gripes are: -Facilities seem to be down often, taking a good while to be repaired. Whether this be the pool heater, sauna, or steam room. It seems like something is always out of order. -Re-racking weights. This is the worst gym I've belonged to for this specific category. I know it's difficult to get people to put weights away after use, but this gym specifically is completely out of order with this. I'm surprised whenever I approach a machine that does not have plates already on it. Overall a good gym for the price, but quality with facilities and gym ethics could get much better.

After my first class here, I knew there was something special about this gym. Now I've taken my…read moresecond class, and I'm even more confident in my decision to have chosen this place to get back into the groove. It's a very supportive atmosphere - which is great, because getting into weight lifting imo can be very intimidating! In addition to the support you receive, I appreciate the diverse and inclusive environment! Can't wait to continue improving my strength.

Safe place for anyone and everyone. I wish I had a gym like this when I first started.read more