It's not good and it's not bad. It's just an average movie theater. We come here for all of our movies and it's just a theater. Decent service. read more

There were so many screaming children, and waiters, interrupting the movie I paid to see.

I see from my review that it had been 14 years since we last saw a movie at this theater. We ended up here after our first choice did not have seats together for the movie we wanted to see. We bought tickets online, which showed the theater was nearly sold out. But in reality, the theater was not full. So I am not quite sure what was going on. The theater has not changed and has not been updated since our 2011 visit. The theater is showing its age. The seats we had were broken. They were stuck in one position and could only be changed with considerable physical force. I had to get up and kick the seat many times to get it to a normal upright position. The seats were not comfortable. The theater we were in (#1) had a screen that was too small for the size. The theater was quite large and we were towards the back, Row G, and screen seemed barely adequate. Maybe it would have been better if we had been closer. The previews appeared not to be in HD although the picture quality for the main show was fine. Aside from our broken chairs, another complaint is the fact that servers were walking in front of us nearly the entire show. You think that ordering food and drink as you watch a movie is a good idea, but it is not. It became really annoying to constantly have servers walk in front of us, which was distracting especially during key moments of the movie. We did not order any food but the people to the right and left of us did, so we had people walking in front of us the entire show. The wife and I both said that the experience was not enjoyable and we will not return to this theater. read more

Studio Movie Grill - Inside - Cinema Near Me - Dallas, Texas

See all

service was horrible went for my sons birthday to watch the minion movie couldn't get a serve for over 20 min. pressed my light and no one came until I got a manager involved. People around us that got seated after was getting served. 1st time coming to this place always heard good things. read more

I used to LOVE this theater when I was a teenager: the food was also super amazing and when they came out with the new reclining seats, I was ecstatic. I have recently been back as an adult and the experience is not quite as I remember. The seating is still nice but basically matches the seating of most modern theaters. The room was packed with loud kids and teenagers who either ran around with no care or were glued to their phone at full volume. Both of these did not make for a good viewing experience. The food, which was not cheap by any means, was also extremely bland and slightly cold. Not to mention, the wait staff is on the younger side and didn't seem to care about customer service whatsoever. I would for sure recommend this place for teens and kids as it still seems like a hotspot for that age group. As far as anyone older, perhaps not. read more

An afternoon with the granddaughter seeing Moana 2. The theater was clean and the staff were polite but it took a long time to get our popcorn and cheese sticks. They kept trying to give us the wrong order and someone else's tab. The worst part was that there were several families with toddlers who were not encouraged in any way to remove their screaming, crying kids from the theater. When you pay $40+ to take your grandchild to the movie you'd like to be able to hear more than half of it. You may think this is an issue of rude, inconsiderate parents, and it is, but the theater has a policy regarding disruptive children and they need to enforce it! read more

Studio Movie Grill - Moana 2 with the granddaughter - Cinema Near Me - Dallas, Texas

went to see 7:00 showing of "Primate" tonight. At least 2 people sitting near us were vaping, and any employee in the theatre could not have missed seeing or smelling it. Also, one man talked on the phone (and his phone rang several times and he answered it) during the movie. read more

they charge a service fee to order food and drinks on top of tips. bathrooms are nasty. 1/2 of the toilets were covered in black trash bags and 1/2 of the other half were full of brown waste. paper towel holder broken. the health department needs a report. I would not have ordered food if I had gone to the bathroom first. We will never go again. plus the ladies behind us talked and talked and talked. horrible experience that cost about $100 read more

This was my first time at this SMG location and it was just average. I went to see the New Captain America on a Tuesday night and tickets were only $6- which is a steal with prices being so high nowadays. I did, however, spend $30 on food and drinks. To drink I got the Pain Chiller and it was delicious- highly recommend. To eat, I went with the buffalo chicken tenders. On the menu, it specifically said that items marked 'entree only' do not come with a side. This item did not have that so I asked my server about it and even read the menu back to her and she told me that it doesn't matter, all sides are $3. Really annoying, especially when the menu says something different. Overall, the food and the menu were fine. The seats infront of me were very dirty and mine was actually broken. The foot part of the recliner was missing the middle section which made putting my legs up an uneven experience. read more

Studio Movie Grill - Cinema Near Me - Dallas, Texas

The movie volume was so low - unacceptable for a Disney musical animated and the screen was not in full view mode so we watched the movie on smaller cropped screen Very disappointing Food also lower than average and they add 18% gratuity which was very generous for the non service we received I do not recommend this movie grill read more

No one in theater so enjoyed our movie. Wish I could say the same for the food. Craving the Taco Salad but was told no longer offered. So decided to try something new we shared the avocado flatbread and buffalo chips. Both items are cold food items. Avocado pizza was mashed avocado on top of a thick cold premade flatbread (yuck) would have been better if flatbread was cooked so some crispy. Instead a thick cold bread with some arugula smashed avocado and a light drizzle of vinegar and cherry tomatoes, we added chicken for some protein it also was tasteless flavorless chicken cubes. Not one good bite. Buffalo chicken on the potato chips with a blue cheese drizzle and bacon crumbs. Once again chicken cold chips cold and everything was just mushy. Chicken flavor had a nice bite but mushy and very dry. Disappointing since with added 18% at the beginning of order no one comes back to see if they can help if any problems. read more

Studio Movie Grill - Loaded Buffalo Chicken Chips - Cinema Near Me - Dallas, Texas

I always assumed all movie grills were nicer than the one we have back home. But this one was not. The bathrooms were dirty the soaps were all empty, and their seat did not recline. When I asked for icees for my grandkids and asked to mix them? "No we don't do that!" Very rude and uncalled for! She was just rude! read more

I have to admit that I was a little apprehensive about going back the a theater due to the pandemic. I was fully vaccinated back in January but still take a lot of precautions. Thankfully, there were only about 10 other people in the theater! The chairs are comfy and recline. I ordered fried shrimp, fries and an iced tea. With tip, $22 Goodness, they make the money!! It was good, just not $22 good. The movie was good- The Conjuring The Devil Made Me Do It. I'm always up for a horror flick! read more

Studio Movie Grill - Cinema Near Me - Dallas, Texas

See all

The staff was extremely polite and it was easy to find our seats. The food was great as well. I had sweet potato fries and a turkey burger. It was very fresh and came out very quickly. The ambience was great too. I will say the speakers were not loud in the movie. However, I still enjoy myself. read more

My friend and I chose this location because it had a bar and grill feature. Along with the reclining chairs for comfort. We placed our order with the waiter then NEVER saw him again until he brought us our check. Sir, where is our food?!? The couple next to us ordered after us & received their food, popcorn, and alcoholic beverages before us. I eventually made a complaint to the manager, who apologized and then took care of our bill, minus the alcoholic drinks. read more

The American movie theatre is a dying art and SMG spring valley is no exception. We were told to wait in the lobby for our movie. After 15-20 minutes, we were directed to the theatre. No previews, straight into the movie. Folks were rowdy, drinking unauthorized alcohol and were taking videos and photos during the movie. It took about 45 minutes into our movie for the theatre to quiet down and watch the movie. The food was outrageously overpriced. One box of chocolate was listed as some quirky name on the menu for $9. The experience is a drag, makes you wish you waited for the film to come to streaming, and pushes you away from returning to any theatre for a long time. I would highly not recommend Studio Movie Grill, especially this location. It is a scam. read more

I love movies. After all, I just got back from an out-of-state film festival where I watched eight movies over three days. Some of my happiest childhood memories were sitting in Saturday matinees watching the latest horror or monster flick, enjoying some red string licorice, and a fountain Coke. Yep, I'm old school. But going to a theatre to watch the big screen has often been a dramatic experience for me. Most of my experiences in attending movies during my life has been in theatres with the traditional, closely-packed seats. And I grew up in an area where the most popular evening activity on a weekend for both young and old alike was catching a first-run movie...which meant most movies had long ticket lines and packed seating. This, in turn, meant movie-time loud talkers, seat-kickers, exposure to sudden flatulence emissions, and obnoxious drunks which could turn a movie experience into a literal Hell on earth which no man or woman should be forced to endure. The only thing comparable today is the three-hour flight in coach from Dallas to Los Angeles where the seat recline is broken and being surrounded by squealing two-year-olds. A few decades ago, I almost stopped attending flicks to avoid the torture that seemed to follow me whenever I attempted to see the newest James Bond adventure. In recent years, many theatres finally got smart to coax people like me back to the big screen by installing well-spaced reclining seats and providing in-chair service where one could enjoy a burger, washed-down by a favorite martini or two. Suddenly, for these venues, my desire to see movies suddenly rebounded. And so, any theatre that gives me a vastly improved experience over what I had to endure for decades is going to get my thumbs up. Studio Movie Grill offers wide, lounge-type seats, spaced out to prevent chair kickers, along with food service. While there might be better theatres that offer this, old-school folks like myself are easily impressed. And during our latest venture to Movie Studio Grill, the seating was comfortable, service was good and the food was acceptable. And no one could kick my seat. The only thing that was missing was the Martini. But that wasn't Studio Movie Grill's fault. read more

They work really hard at screwing up. Seriously you can't be that lucky. It takes skill, training, searching high and low sifting through resumes hundreds or even thousands of them to find people who care as little about quality and service as the fine folks at this SMG location. The owners can't be that dense or else they just don't care. How have they not fired the lot of them and started over??? I find that suspect as I know some of the leadership and they are incredible, but this location is so far below sub-par that it baffles me and really makes me question the commitment of leadership. As with many many many of our prior trips to SMG, the food was atrocious. My daughter ordered a bun-less bacon cheeseburger with a side of mayonnaise and a side of honey mustard as she is gluten free I ordered coconut chicken tenders. Both were a joke... When we ordered they alerted us that they weren't doing refills on drinks and asked if that was okay. I asked if I had a choice and he was confused. It's not really okay given the price, but we don't get a vote so we move on. Also, before our food or drinks ever arrived, he came back and informed us it was last call and wanted to know if we wanted to order anything else... It had been over 30 min since we initially ordered and in my mind I was like, how about my food? I just said no thanks. Her burger arrived with my "chicken tenders" after a 20+ min wait and had the bun. She told them when it arrived and the waiter said he would get it fixed. I assumed they would just take it off and give it right back, no harm no foul, but you know what momma says about assuming... 20 MIN later they returned, after I had completely finished eating my meal, and when it arrived, wait for it..., it STILL had the bun. However the waiter caught it a foot before it got to us and sent it back. It was so close. Another 20 minutes and it arrived... no cheese, no mayonnaise or honey mustard and so incredibly well done and burnt that it could have been used in the NHL. My tenders were anemic. They didn't look like any I've had there in the past, as I typically order the coconut tenders, as they were literally the size of the fish sticks we got as kids from the frozen food isle. It was a joke, but they weren't kidding. I kid you not, the fries were bigger. I told the waiter I was less than impressed and he said he would tell the manager to drop by. An hour later, the manager never arrived. All in all. I paid $12 for crappy hockey puck of a bacon cheeseburger that took an hour to arrive and was missing the cheese, $14 for a few tenders the size of fish sticks, $2 for two 12 oz cups of tap water and $0.50 for honey mustard we never got, plus tax and tip. The manager never cared to stop by and we had already complained enough that we threw up our hands in defeat and just paid the full price, tax, tip and left. NEVER AGAIN. That place sucks and isn't worth my time or money. I would rather drive further or just stay home than endure this location. It breaks my heart as I really want to like and support them, but as they say, you can't want it more than they do... read more

Studio Movie Grill - BBQ Bacon Cheddar Burger Coconut Chicken Tenders - Cinema Near Me - Dallas, Texas

Movie was quality was great but for it to be a movie Grill service was terrible. Multiple servers came in at once took orders in front of us. Stated last call was a 10:45 sever left to put the customers in front of us order in. I had my service button pushed for them to come back . At 10:18 the sever comes back and says she can't take our order kitchen is closed. Very pour customer service we had to leave early due to a family member needing food for medical reasons. read more

The food was okay. The service was terrible, everyone was on their phone, took forever to get drinks. I guess the servers know they'll get tipped no matter what so they don't care about the customer. Theater was so gross. The seats have a moldy smell. read more

I did not like this location. I came Saturday afternoon and the place was packed. I had to park way in the back. There were a ton of kids running around and there was a line for the restroom. The theater itself had a nice screen but the seats were uncomfortable. I understand the importance of people being able to eat but I want to enjoy my experience of watching the movie. read more

See all

This is a nice theater with very helpful staff. Sadly, the food tastes like it's from hardcore frozen. Was cold when served but also has that aftertaste. For the price they're charging, rather bring in my own food than eat this. Also, there was a woman coughing loudly the entire movie. Right next to their serving table. They should have politely refunded her and asked her to leave. Why should the rest of us have to get sick and be disturbed? I shouldn't have to beg them to do their job. Anyway, not a disaster but I would not go again. read more

Currently here watching Wicked for the Tuesday $6 deal, and the theatre is decent, no major complaints there. But I ordered just a water to start and it's been 30 mins since anyone has brought back a water, or come to check on my seat light that has been on for the past 30 mins. I keep seeing servers walk in to service the other 5 people who are in the theatre (it's the middle of the day, so not many people are here.) But the fact that it's taking over 30+ mins to get a simple glass of water is most definitely discouraging me from ordering any food or returning here to view a movie again. read more

Worst smg ever. Raw food, dirty seats, horrible servers and managers. Don't bother coming here, there's one up the street about 5 minutes away that is WAY BETTER. read more

I was kinda nervous to go here because of the bad reviews I read but my experience here was fine. Getting your ticket is easy if you paid online. They are pretty pricy. The theater I was in was fairly small. The seats are comfy and they recline, but I think the Cinemark recliners are a little nicer. They have a wide variety of food options. Our server was kind and helpful and service was prompt. This is not the place to go if you want to focus on the movie, though. People were talking and laughing throughout. It's a good place for a casual movie going experience or if you'd like to hear others' commentary, but if you're in the mood to really focus in on the movie, try a different theater. read more

Nachos were really good as well as the mudslide. They did take a long time to bring out one of our three orders. Staff said it had been ready, but no one had brought the pizza. read more

Studio Movie Grill - Nachos - Cinema Near Me - Dallas, Texas

The services were terrible, staff (guys) just running around trying to talk to female staff and get in their pants. The females were there just gossiping and talking about their business to other coworkers. I'm sorry but when I go out somewhere and spend my money I don't care to hear the workers and their issues about the job or other problems. My food came out first and then 20 minutes later my family's order came out cold. My wife reordered us refills on our drinks but those never showed up. My wife had to go and do it herself for us. But what's the greatest (being sarcastic) they automatically get an 18% percent gratuity tip included. Wow you guys need to take away the gratuity and make your staff actually work for their tip. read more

I'm honestly done with Studio Movie Grill!!!!! I recently went to see Batman and I've always been a huge Batman fan. Everyone knows Batman has always been a dark movie. So as the movie starts I order my food get comfortable and was ready to enjoy the movie. Thats not how things went when the movie started the light never went off. I asked for the manager to fix the problem but the problem was never fixed. I literally had to leave the entire movie. read more

Studio Movie Grill - a large screen in a darkened room - Cinema Near Me - Dallas, Texas

See all

FILTHY, FILTHY, FILTHY MY seat had popcorn, straw wrappers, napkins from previous patron. I went to ask to move seats, clerk said sure...no inquiry as to why, but he had to call manager...20mins later he found manager, didn't have her walkie talkie on left it in the office. Waitress was nice, did not bring us the complimentary popcorn we had coupons for, and wanted an additional tip over the 18% mandatory tip. Chairs didn't recline. Sticky table tops. There were 6 people in our movie . It needed vacuumed, trash picked up...deplorable read more

Overall a fine experience. The service was quick and the food was good. Small menu and the theater could have been cleaner (C)

Went to watch a movie and it was about 80 degrees in the theater. I go to the movies for relaxation so I'm not ok with sweating and being uncomfortable the whole time. I get it though because most places can't keep up with Texas heat. I left before the movie even started to get a refund. The manager JR was incredibly rude. No apology or anything and was pretty mad about giving a refund. I noticed I was refunded $5 less than what I paid. I was rudely told that's the online booking fee and they don't refund that. I understand the booking fee, but it's not my fault the theater wasn't up to standards. Such awful service and waste of time and money. read more

Our seats don't work and the server answers were nothing we can do. They should disable those seats Paying a premium for a service like this. Terrible customer experience. I won't ever go back read more

The food was cold. We ordered as soon as we sat down. Was the last to get our food. Wasn't given everything we asked for. Salsa was frozen. Will not go back yo this location. read more

Came here with a Groupon however read the fine print - they can't be used on certain movies or after 5pm Friday - Sunday (you know when most folks are trying to go to the movies) however you can purchase and use them on the same day. And if you book your tickets online you have to pay an extra fee to do so. With that said we were near this location and decided to catch a show. When you go in they are quick to give you menu as they generate from food & drink sales. I've also been told by someone that you are required to get something from the menu, however I've never had that enforced on me. We picked our seats and then had a really tall couple sit in front of us. Went out and had to stand in a long line to exchanged for other seats. The service was kinda slow. The food was decent. I'm not crazy about the popcorn concept as they give you a bowl and a refill which doesn't equate to the tub at other theaters. read more

See all

food and service were great but the volume of the movie was horrible! asked for volume to be louder but did not happen!

Excellent experience and customer service. Comfortable seats and atmosphere. I love it heee.

If I could give -5 stars I WOULD. Okay so BOOM! 01/03/2022 @8pm My server gave me nervous jitters from how much he was stuttering and spitting over us while taking our order so I felt weird from the beginning but okay out order was place first thing to come out and only thing (bc smh royal lane had me messed all the way up how they tried to play me). My fries were molded but me being angry and in the heat of the moment since I ate one of them had to run to the restroom rushing rudely past people to avoid vomiting on them; of course I gave the plate back I was served literal molded fries and the blonde haired guy whose name I didn't care to get since he didn't seem to care about his customers (the manager) got angry at me because I didn't want to pay for it & requested that he'd go check my food (he never did I actually finished in the restroom then had to request his services all over again) Truly I tried to ignore the real life ratings I get on this specific location but I've witnessed this monstrosity myself...Everybody whose anybody I 100% DO NOT RECOMMEND COMING TO THIS DUMPSTER EVER IVE NEVER BEEN THIS DISRESPECTED ANYWHERE. Save your cash, Time and energy or maybe put it into Something more valuable ( I should've kept My molded fries to and take pictures and videos for all to see if u do still chose to come to this location have ur camera on standby .....these "good" reviews are fake, in case you weren't that bright.) oh and I most likely have food poisoning after almost spending money on crappy food and "services" read more

We ordered a pitcher of margaritas for 35.00 which included a 5.00 tip. The margaritas literally tasted like some type of juice mix. I've had some Bad margaritas in my day, but studio movie Grill's are by far the worst ever, It literally had no tequila. STUDIO MOVIE GRILL YOUR MARGARITAS SUCK. HERE'S A TIP FOR YOU, MARGARITAS HAVE TEQUILA IN THEM. read more

I simply do not understand the downward spiral of the last three studio movie grills that I've visited. Although this location is clean and the seating is good, like other locations, the food is terrible and the drinks are watered down. I'm a foodie, so if you say your theater menu offers fare other than popcorn, it should be good and fresh. Your menu selections look great on paper, but taste like a microwave meal. (Not trying to be rude, just being honest.) I'm a light weight when it comes to drinking, so if I order a Long Island Tea and it tastes exactly like tea and has no effect on me, it's probably just tea. Good grief! Food and drinks at SMG's used to at least be on par with most local or chain diners. I used to enjoy the full movie and dining experience at SMG, but those days are past. I'm not sure what is going on, but I can get inexpensive movie tickets at other theaters. I suppose when I want a movie & dining experience, I'll go elsewhere. When I want to just see a flick, I'll come here :-( read more

Another mixed experience here, one of the few places where moviepass honors on the weekends these days. Good: helpful service guy at front desk helping us to make sure that we were seated in upholstered seats (which do not recline), versus the office chair =from Hell that destroy your butt and back. Good: Reasonably priced beer and wine, decent quality. Awful: Order of popcorn drenched in oil, over 0.25" standing on the bottom of the basket read more