Very strange experience but reading the reviews, it seems the piercers are strong, and the other customer service staff are weak. I only came into to check out the jewelry. I'm thankful I was the only person in there and was able to get a couple questions answered. I came in the see the flat back assortment in person as I'm trying to switch over entirely to flat back studs. I understand the sanitary aspect and that trying on is not possible. But was surprised I could not even handle a display stud up to my ear to see if I liked the size. I was certain I would leave with a couple flat back studs or three or four, but without the ability to understand it in relation to my current earrings, I gave up on that idea. I asked for a couple of the other not flat back studs and they were out of one. The "y'all" stud. Even though I could see the display y'all stud and would have been fine with that one. But at this point I just felt like a nuisance and wanted to get out of there. The 2 women felt much more interested with holding their own conversation than an attempt problem solving for me. read more

There were no same-day appointments available online, but I was lucky enough to get an appointment 20 mins after I walked in. The staff were all lovely: gracious and friendly, and the ear pierce was done so professionally. They affirmatively follow up with emails and texts: very thorough! Pricey...but you get what you pay for! read more

Jasmine is amazing...they created a joyous celebration for my daughter and myself...we had a blast and love our piercing. Professional, extremely clean and delightful....highly recommend them. read more

Really lovely experience, my piercer Berline was very professional and friendly, walked me through the entire process and aftercare instructions meticulously. I definitely intend to come back here for more ear piercings. It is more expensive than what I'm used to for piercings but they have really friendly and clean services. read more

Great experience! Nahjah did my second lobe piercing and talked me through the whole process to make sure I was comfortable before we got started. She made sure I was clear about aftercare and additional services offered at Studs following the piercing. Super knowledgeable and friendly and let my friend sit in on the appointment with me. Everything was very clean and sterilized. Would recommend and return again. read more

Super cute earrings that are nice quality and decently priced. Super clean, would definitely come back and get a piercing here! Staff was helpful and informative read more

Made a reservation for our friends birthday, and we showed up 5 mins late because our train was delayed. They made us reschedule our entire appointment. They were super rude about it too... unreliable public transportation wasn't our fault. read more

I highly recommend this place for ear piercings and jewelry! Everyone is very nice, friendly, and professional. I had both my second and third lobes pierced by Hal, who did a wonderful job. Definitely an easy and (relatively) painless experience. Hal is very knowledgeable, kind, and supportive throughout the process. And, the store, equipment, and practices are very clean and sanitary. They also have a variety of regular and piercing jewelry at different prices. I was happy to find the perfect styles. Thank you!! read more

Went here a few months ago and had a wonderful experience with my piercer. They really take the time to make you feel comfortable and educate you about the piercing and healing process. Also a cute collection of jewelry! read more

The first piercing I got fell out two days after I got it which was a bummer; however, the staff at the back bay location helped book me an "emergency appointment" as soon as possible. It ended up getting cancelled the day before it was scheduled...so I had to postpone it another day but service on that day was great and I am happy with the new piercing and very appreciative that it was complimentary. read more

I bought earrings and received a piercing. Rhiannon did my piercings and was lovely-very kind, informative, and diligent. Unfortunately the staff at the front desk was extremely unfriendly. My friend and I were trying to look at earrings and nobody asked us if we needed help and it was difficult to get advice or information. It felt like we were in their way! Loved the piercing staff but overall experience could use some improvement. read more

So far everything seems normal with my piercings so nothing to complain about there but truly the customer service here is very lacking. I was trying to pull up a picture of the placement of a piercing I wanted and wanted to ensure I was asking for the right thing (with no internet connection it didn't happen though) and the piercer snapped "yeah I can see" and rolled her eyes when I pointed to the spot on my ear I thought was where I wanted it. It was just unnecessary and gave off the vibe I was wasting their time even though I both had an appointment and dropped as much there as you would on a new Dior wallet.... Seriously insanely expensive for what you get out of this. Also, the jewelry really leaves A LOT to be desired. Everything screams 20 year old and it's just really unfortunate they don't have some classier pieces or like a collaboration with higher end brands like stone and strand etc..... I paid so much for these little studs and barely like them and can't wait to replace them. Overall pretty basic experience with insanely high price tag. read more

They cancelled my appointment without even telling me, so when I showed up they said I should get an email with a discount code and a link to reschedule. Of course, that email never came. The receptionist was not apologetic at all. read more

Super helpful, friendly and professional! Good communication and attention to details.

The worst customer service you could imagine booked an appointment months before for my only free weekend got all the way to them before they cancelled on me offered me no help even though they still kept other appointments. Be aware appointments clearly don't need to be kept on there end but they will charge you if you miss read more

The person who pierced me (Jasmine) was very helpful and awesome I would recommend her to literally anyone!! as far as the staff they were very unprofessional and extremely rude both times I went in. They don't make the space welcoming when you walk into sign in for your appointment. The person at the check in desk for piercings seemed as if everyone who came in was a inconvenience to her as if that isn't her job. Talk to everyone like they were not a pay customer who is supplying their store. This girl was wear a black or brown carhartt beanie and was rude to my friends both times I went to Studs. My friend also agreed with me and mentioned it first that she was being very passive aggressive and rude. read more

Staff was super friendly and incredibly helpful(not to mention incredibly stylish). They helped me get the set I had been eying online for awhile and explained all the extra goodies that came with purchase. Super great team read more

Love this place! Very clean very fun very cute. Get all my earrings from here along with piercings

My daughter and I wanted to get new piercing and she found STUDS. It was a great experience! Rhiannon did a fabulous job helping us pick out our jewelry and making sure the earring were placed perfectly. I was impressed with how clean and professional everyone was there. read more

Everyone here was so nice and so helpful in the piercing process! Will recommend this to anyone who is looking to get pierced.

Good vibes, cute earings , great piercing experiencing. Quick, easy, clean and Hal was super nice.

I came in to get two piercings done and had a great experience. I didnt go when it was busy, and there was no wait to be seen by my piercer.

The earring is really cool. I got a silver dagger. The people helping were very nice and helpful. The store was a little narrow but that is expected on Newbury St. The display was pretty and easy to see all the options. read more

The front desk lady was super rude. Literally the least helpful person. I didn't even want to buy because she was making it so difficult

I had a fantastic experience. It was so clean and sanitary. Staff was fantastic, shout-out Hal! I will be back for more!!

Loved this experience! It was easy, clean, and the earring choices are all very cute. The staff was helpful and friendly. My only issue was that the earring ended up falling out after 2 weeks so I had to purchase a new one. Otherwise great experience! read more

I had a great experience with Hal and Nahjah for my helix and daith piercing. They were friendly and fun! I even got snacks at the end. Amazing experience and wish I could see them again but I live in Guam. I absolutely recommend! read more

I came in Yesterday and today to get my piercing switched out for a longer stud. The piercer wasn't there today and didn't have time yesterday but I bought some jewelry for my other healed lobe piercings. Everyone was knowledgeable and nice! I'll update when I get my cartilage switched! read more

Super cute jewelry especially for new piercings. The piercer was very nice, talked my friend and I through every step of the piercing process and aftercare. Overall great experience. read more

Absolutely loved getting my piercing here. Hal was extremely helpful and made the piercing so easy! I will be coming back for more!

Got a stacked lobe piercing a few days ago and my ear ended up in pain and ate up the stud. The back was too short and the stud was too small. Luckily they took me in as a walk-in today and I barely had to wait to see a piercer to get it fixed. Nahjah was insanely sweet and helpful. I got a new, longer, and bigger stud put in (free of charge) and I already feel better. I appreciate the staff being so helpful as I was in a semi-panic. read more

The workers were so helpful and I love my new earrings! Def going to go back and get more ear cuffs :)

from the moment I walked in (at 12:01pm for a 12:00pm appointment), I was threatened a cancellation for being ONE minute late. was told to rush upstairs before they cancelled my appointment, at which point I was greeted awfully and told to "quickly pick my jewelry" before "my time was up". I proceed to pick a piece of jewelry and ask if it's the same one as the one in the picture I liked and the response was "what you see is just as good as what I see". I was in absolute disbelief. total crap customer service. The piercer was friendly but i would NEVER go here again. read more

Wish I could give 0 stars. Was provided with the worst customer services I've ever received (I am a former retail worker). Both the sales associate and piercer had no regard whatsoever for my emotions and would not let me bring my friend back in the piercing studio to look at a mirror with me. MOST IMPORTANTLY when I asked for the piercers opinion she did not help me with my "ear-scaping" which is their claim to fame.The piercer was no help whatsoever and made me very uncomfortable. She was rushing me the entire time, repeatedly looking at her watch and looking around the store while I spoke. The sales associate told me I had 2 minutes to make my decision which made me feel as if they did not care about me as a patron of their business. When i expressed that i was feeling rushed they did nothing to make me feel more comfortable, and simply said "You had 20 minutes. You were not rushed". At this point i had reached my limit and became visibly upset to which they responded "Well now we can't pierce you because it's not safe and you're too upset." The most they could offer me was the ability to reschedule which i declined. I had clearly reached my limit and expressed my concern about how I did not get the help, jewelry or piercings that I was promised when I booked my appointment. I even had to ensure my card wouldn't charged as a cancellation. This experience has tarnished my opinion of STUDS and specifically the Newbury Street location. If you are looking for a piercer who will give you the help and suggestions you need and make you feel at ease before they literally put a needle into your body, then this is not the place for you. Your better off going to Claire's. Don't believe the hype about this place that you see on social media. read more

the best experience ever for ear piercings! appreciated the carefulness and inclusiveness!

If I could give less than one star I would. The customer service here is awful. I have never felt so profiled. It was like everyone working here was teaming up to make sure my friends and I had a horrible experience. They purposefully would tell us to do one thing just so the next worker could reprimand us and tell us to do another. I felt extremely judged and not welcomed at all despite sharing how nervous I was about my first ear piercing. They ignored the other customers in the shop just to make sure they were focused on giving us a hard time. They were extremely rude and unprofessional and made my friends and I really uncomfortable. Really sad that such a fun experience had to be so horrible because of the people working in this establishment. read more

I've gotten multiple piercings at studs at several of their locations in different cities/states over the past few years. At first, I thought it was a good experience. As time has gone on and after getting additional piercings, I definitely would not recommend studs to anyone. You can go anywhere that the piercers use a needle instead of a gun to receive as good/much better service. The flat back earrings they use (which they require you to buy new ones of for every piercing you get there even if you already have their piercing jewelry from past piercings) are not functional. Not only are they extremely difficult to take in and out on your own, but one of my last appointments at studs, one of their piercers bent and broke 3 different gold earrings trying to fit it into the back piece of the earring. Finally, she got another piercer to come in to help her who did do it successfully. However, that piercing was 7 months old and basically healed (I was just there to have them switch to the shorter backs which they recommend coming in for after a certain time). The piercers irritated the piercing so badly trying to switch the back that ever since then it's been in pain and needs constant cleaning again like a new piercing (that was over 5 months ago since they caused the irritation). Also, don't let the piercers talk you into buying the more expensive piercing jewelry because you have sensitive ears - the part that goes through your ear on all their earrings will always be titanium so they are being misleading when they say to go with the more expensive 18k gold ones for sensitive ears. Lastly, their flat back jewelry is such low quality that the earrings fall out which is a problem I've never generally had with earrings. As a result, I've had several piercings done there with 18k gold earrings that were lost because they'd be slipping out of the backs regularly. Not only did this mean the jewelry was lost but these were cartilage piercings literally falling out of my ears before the time that the piercings were healed and safe to take in and out. Overall, my piercings from studs are sort of fine at this point and it's better than a mall kiosk or somewhere that uses a gun. But I think are really just getting by because of being trendy on social media rather than being a good choice for piercings. I wish I could go back and have gotten my piercings done elsewhere and would have saved a lot of money and time (even in hundreds of dollars of lost jewelry!) read more